Error: (06/08/2014 11:34:45 AM) (Source: Service Control Manager) (User: )
Description: The Update Jotzey service failed to start due to the following error:
Jotzey is a browser hijacker.
You can read about this at the Malwarebytes website.
1) Double-click on mbam-setup.exe, then click on Run to install the application, follow the prompts through the installation.
2) Malwarebytes will automatically open. If this is the first time you have run this version of Malwarbytes you will see an image like the one below.
Click on Update Now, after Malwarebytes is updated click on Scan.
If this isn't the first time you have run this version, then you will see an image like the one below. Click on Scan
You will be prompted to update Malwarebytes, to do so click on Update Now.
3) The scan will automatically run now.
4) When the scan is complete the results will be displayed. Click on Quarantine All, then click on Apply Actions
5) To complete any actions taken you will be asked if you want to restart your computer, click on Yes
6) Please post the Malwarebytes log.
To find your Malwarebytes log,download mbam-check.exe
and save it to your desktop.
To open the log double click on mbam-check.exe on your desktop. When the log opens, scroll down toward the bottom of the log to Quarantined Items. Copy and paste this in your next post.
An image like the one below will open, click on Scan.
Once the search is complete a list of the pending items will be displayed. If you see any which you do not want removed, remove the check mark next to it.
Click on Clean to remove the selected items.
You will receive a message telling you that all programs will be close so that the infections can be removed. Click on Ok.
When the cleaning process is complete a log of what was removed will be presented. Please copy and the paste this log in your next post.
Edited by dc3, 08 June 2014 - 10:30 AM.