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W7 freezes, , Ctrl-alt-del to unfreeze


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#1 b.groves

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Posted 04 June 2014 - 09:34 PM

I have a W7 Pro desktop unit connected to a windows domain. On this specific desktop, the cursor will lock (no mouse clicks works) although the directional mouse movement works. I have to hit Ctrl-alt-del , choose task manager and then when Task Manager shows, the mouse and keyboard will work. I do not see any error messages in the Windows Event Application and System logs. I ran the W7 Memory Diagnostic Tool and it found no errors. There is nothing highlighted in Device Manager. I see the same problem ( only not as often) in Safe Mode with Networking. There is a wireless mouse and keyboard and the batteries are new. Any ideas what to check?
Thanks, Brian



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#2 Condobloke

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Posted 04 June 2014 - 10:11 PM

Open Control Panel....right click on the mouse entry......uninstall it......and then reboot windows

 

If the mouse has its own proprietary drivers, eg Logitech etc....go to their website and look for the latest

 

What browser are you using?...if Firefox, check to see if any add ons have updated since this problem with the mouse started


Condobloke ...Outback Australian  

 

fed up with Windows antics...??....LINUX IS THE ANSWER....I USE LINUX MINT 18.3  EXCLUSIVELY.

“A man travels the world in search of what he needs and returns home to find it."

It has been said that time heals all wounds. I don't agree. The wounds remain. Time - the mind, protecting its sanity - covers them with some scar tissue and the pain lessens, but it is never gone. Rose Kennedy


#3 b.groves

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Posted 06 June 2014 - 01:22 PM

Thanks Condobloke.  I couldn't figure out how to dele but I got the message, " change the drivers/reinstall".

I downloaded and installed the Logitech Setpoint application that corresponds to the Logitech Kb and mouse I have. Seems to come with different drivers rather than the MS os provided ones. Seems to have resolved the issue.  Thanks all.



#4 Condobloke

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Posted 07 June 2014 - 03:55 AM

Always a pleasure.

 

BC is here to help.


Condobloke ...Outback Australian  

 

fed up with Windows antics...??....LINUX IS THE ANSWER....I USE LINUX MINT 18.3  EXCLUSIVELY.

“A man travels the world in search of what he needs and returns home to find it."

It has been said that time heals all wounds. I don't agree. The wounds remain. Time - the mind, protecting its sanity - covers them with some scar tissue and the pain lessens, but it is never gone. Rose Kennedy





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