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System Freezes during updates.


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#1 Jonesy1208

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Posted 04 June 2014 - 11:38 AM

Anytime my computer attempts to update ANY software or program it completely freezes.  It seems to be freezing primarily during scheduled window tasks.  However; it froze on me yesterday during an attempt to upload a video.  I have no problems when gaming. After I restored my computer to a backup point and attempted to update my graphics card driver (AMD Raedon 7700) it froze again.  

If I manually update programs (Avast!, windows, drivers etc.) I do not have this problem. But it freezes if I attempt to defrag. 

 

Here is what I have tried: 

 

Remote access from my Anti-Virus provider to clean up garbage. 

antivirus boot time scan

Combo Fix

Restore to an early time

Cleaning out the computer tower

 



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#2 wpgwpg

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Posted 04 June 2014 - 12:27 PM

 Have you done a scan for malware?


Everyone with a computer should back his system up to an external hard drive regularly.  :thumbsup:

#3 Jonesy1208

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Posted 04 June 2014 - 12:29 PM

Yes.  The when the antivirus company remotely accessed my computer they did. 

 

*Just attempted to run TDSSKiller and it says: "Windows can not access the specified, device, path or file.  You may not have the appropriate permissions to access the item."  - Even if i try it as an admin- 

 

*Attempted Windows All in One Repair and I am getting the same error message as TDSSKILLER.  

 

* I was able to run Malware Bytes Anti-Rootkit and Defraggler.  will update once both processes are finished. 

 

* Malware Bytes found no malwarre - Defraggler still working and then I will reboot to do a Boot Defrag. 

 

**ANY Suggestions are welcome**


Edited by Jonesy1208, 04 June 2014 - 01:38 PM.


#4 hamluis

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Posted 04 June 2014 - 01:36 PM

Who is your AV provider...and what were the results of this scan performed by an authorized rep?

 

Louis



#5 Jonesy1208

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Posted 04 June 2014 - 01:58 PM

I use Avast! and just downloaded and ran HitMan Pro. 

Avast Remote access removed over 14k garbage files and a few suspected malware programs.  

Defraggler said my system was almost 30% fragmented and is currently running without any problems1



#6 hamluis

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Posted 04 June 2014 - 03:42 PM

Moved to Am I Infected forum for a look :).

 

Louis






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