Hello all! First post here, hoping for some help.
One of my secretaries' computers USB keyboard and mouse all of the sudden decided not to work when attempting to wake it up from sleep. So she was forced to hold down the power button to turn it off and turn it back on. Its running Windows 7. Well now on boot up, it stops at a DOS page that says,
"The last attempt to resume the system from its previous location failed. Attempt to resume again?
Option 1) Continue with system resume
Option 2) Delete restoration data and proceed to system boot menu."
However since the keyboard isn't working, I can't select either one so we are stuck on this page. Things we've tried:
- Tried every USB port on the back and front
- Tried different USB keyboard from known working keyboards
- Turned completely off, power cable unplugged
- Turned completely off, removed CMOS battery to reset BIOS
I'm completely stumped. The only thing else I know to try but can't right now is with a serial port keyboard. I have a usb to serial converter at home but left it there this morning, naturally. Any other ideas besides trying a ps2 keyboard?