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Vista PC Freezes Frequently


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#1 pmc1492

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Posted 03 June 2014 - 06:34 PM

Hello,

This is a first time post but long time fan of reading this site.  I have a Dell Studio XPS which freezes up several times daily and can only be shut down "hard" by pushing the power button.  It also takes a few minutes to start up.  

 

  • Event viewer is full of errors
  • I visited www.computerhope.com and followed all instructions but found no problems regarding freezups
  • A computer repair shop said it was the Power Supply and replaced it which seemed to help for two weeks
  • Problem re-occurred; they found nothing wrong, and said try another electrical outlet but that did nothing
  • Here is the Speccy log:  
  •  http://speccy.piriform.com/results/wtwHku8kmxJabhPmGesz6LH

Thank you for any assistance that can be given.

Pat



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#2 Allan

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Posted 04 June 2014 - 06:49 AM

 
 

Did you post your question on ComputerHope? If so, I don't recall seeing it there nor can I find your username as registered there.

 

The problem you describe can be caused by several things - malware, failing hd, bad ram, etc. Let's try some troubleshooting steps:

 

 

1) Please run full system scans with BOTH AVG (which I believe is your AV) and with MalwareBytes.

 

2) download memtest (http://memtest.org/). Burn it to a cd using a dedicated .iso burning utility (http://www.petri.co.il/how_to_write_iso_files_to_cd.htm), make sure the cd drive is at the top of the boot order in bios, then boot to the newly created cd and run the utility.

 

3)

Hard Drive Diagnostics:

http://www.tacktech.com/display.cfm?ttid=287 

 

Make sure you select the tool which is appropriate for the brand of your hard drive.

Depending on the program, it'll create bootable floppy, or bootable CD.

If downloaded file is of .iso type, use ImgBurnhttp://www.imgburn.com/ to burn .iso file to a CD (select "Write image file to disc" option), to make the CD bootable.

For Toshiba drives, see here: http://sdd.toshiba.com/main.aspx?Path=ServicesSupport/FujitsuDrivesUSandCanada/SoftwareUtilities#diagnostic

 

4) You have a lot of startup processes. Pleae boot to safe mode and run the system for a day. Does the system freeze in safe mode? If not, we'll try a selective startup if none of the above steps found any problems.



#3 pmc1492

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Posted 04 June 2014 - 08:05 PM

Thank you Allan,

Started in Safe Mode and ran Malaware Bytes deep scan; clean.  Tried to run AVG and it froze at that point.  Was I supposed to run those in safe or does it matter?

 

Also, when I click the link for memtest.org it's a bit confusing.  But there was a link to the original memtest86 with very good instructions on how to make a bootable CD from the ISO image.  Do I really need to download dedicated burners if I already have CD burner?  

 

Thanks again,

Pat



#4 Allan

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Posted 05 June 2014 - 06:17 AM

No need to run AVG in safe mode if it will run in regular mode. And no, you can use any cd burner capable of burning an .iso image.



#5 pmc1492

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Posted 08 June 2014 - 09:28 AM

AVG reported "No Threats" Detected".  PC froze up again shortly after that.  Now moving on to the Memtest.   



#6 pmc1492

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Posted 08 June 2014 - 02:26 PM

No memory errors after 1 pass.  Can't open CD drive but made a bootable USB Flash Drive at PassMark's website: http://www.memtest86.com/technical.htm#win  Had to make it on a different PC since this Vista PC could not extract from a ZIP file either. Those issues to addressed in different threads.

 

No on to Hard Drive Diagnostics, most likely tomorrow.



#7 Allan

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Posted 08 June 2014 - 02:54 PM

You need to let memtest run for numerous passes. Several hours - even overnight.


Edited by Allan, 08 June 2014 - 02:54 PM.


#8 pmc1492

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Posted 08 June 2014 - 07:50 PM

OK, Thank you.  Just restarted the memtest and will let run overnight.



#9 pmc1492

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Posted 09 June 2014 - 06:13 PM

Let Memtest run over night for 8 more passes; total of 9 passes.  No errors.

 

Downloaded the latest version of the Hard Drive Diagnostics for WD.  Had to start the PC in Safe Mode to try to keep it from freezing.  The "SMART Status" showed PASS right away.  Ran the QUICK TEST. It took about 2 minutes and it too, showed a green check mark which I presume means PASS also.  PC froze up (in safe mode) before running any other tests.  Will do yet another hard shut down and try again.



#10 Allan

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Posted 10 June 2014 - 06:28 AM

That fact that your system is freezing up in safe mode is not good. Since you seem to be malware free it is almost certainly a hardware problem. My first guess would be the hard drive or ram, though if they both pass the tests it could be pretty much anything. You said there are lots of event viewer errors. Please download Mini Tool Box (http://www.bleepingcomputer.com/download/minitoolbox/) and check the following boxes:

 

List last 10 event viewer errors

List Devices (Only Problems)

List mini dump files

 

 

Also, can you think of anything that is new or different since the last time the system ran properly (new hw, malware, etc)? And in your first post you say it takes a few minutes to start up. Can you provide more info on that please?

 

Last, when you downloaded the hd test did it no ask you to create a bootable disc that would run the diagnostics at boot (you should not have to be in safe mode or Windows)?


Edited by Allan, 10 June 2014 - 06:32 AM.


#11 pmc1492

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Posted 18 June 2014 - 06:40 PM

Have made no changes since it last worked normal.

 

No the HD test did not ask me to create a bootable disc and I forgot to do that.   Just installed like an app and ran it.  I can burn to boot though.

 

Will download the minitoolbox too.

 

Startup takes about 3 to 5 minutes.  Tons of desktop icons could be a factor I suppose.



#12 pmc1492

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Posted 18 June 2014 - 07:28 PM

The latest version of the Western Digital HD download is not an ISO image so would not burn. The versions that mention the ISO image say "sorry the requested content not found".  Am I Iooking in the right place?

 

Below is the MiniToolBox report.  As you can see I ran it right from the thumb drive I downloaded to from another PC since I figured it would freeze up fast.  It also put the report right on the thumb drive for quick harvesting in case of freeze-up.

 

 

MiniToolBox by Farbar  Version: 13-06-2014
Ran by XXXXX  (administrator) on 18-06-2014 at 20:17:10
Running from "G:\"
Microsoft® Windows Vista™ Home Premium  Service Pack 2 (X64)
Boot Mode: Normal
***************************************************************************

========================= Event log errors: ===============================

Application errors:
==================
Error: (06/18/2014 08:11:58 PM) (Source: VSS) (User: )
Description: ConvertStringSidToSid0x80070539

Operation:
   OnIdentify event
   Gathering Writer Data

Context:
   Execution Context: Shadow Copy Optimization Writer
   Writer Class Id: {4dc3bdd4-ab48-4d07-adb0-3bee2926fd7f}
   Writer Name: Shadow Copy Optimization Writer
   Writer Instance ID: {0fb92b2b-24df-4a09-a122-6097007db62e}

Error: (06/18/2014 08:07:10 PM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (06/16/2014 07:50:42 AM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (06/14/2014 05:50:01 PM) (Source: Application Error) (User: )
Description: Faulting application Garmin.Cartography.MapUpdate.CoreService.exe, version 2.1.13.0, time stamp 0x515361f2, faulting module clr.dll, version 4.0.30319.18444, time stamp 0x52717e84, exception code 0xc00000fd, fault offset 0x003793f2,
process id 0x%9, application start time 0xGarmin.Cartography.MapUpdate.CoreService.exe0.

Error: (06/14/2014 05:50:01 PM) (Source: .NET Runtime) (User: )
Description: Application: Garmin.Cartography.MapUpdate.CoreService.exe
Framework Version: v4.0.30319
Description: The process was terminated due to stack overflow.

Error: (06/14/2014 09:53:57 AM) (Source: Application Error) (User: )
Description: Faulting application svchost.exe_ProfSvc, version 6.0.6001.18000, time stamp 0x47919291, faulting module ntdll.dll, version 6.0.6002.18881, time stamp 0x51da3d16, exception code 0xc0000005, fault offset 0x0000000000021e3a,
process id 0x588, application start time 0xsvchost.exe_ProfSvc0.

Error: (06/14/2014 09:41:25 AM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (06/09/2014 07:17:35 PM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (06/09/2014 07:16:59 PM) (Source: EventSystem) (User: )
Description: d:\longhorn\com\complus\src\events\tier1\eventsystemobj.cpp458007043c

Error: (06/09/2014 07:00:38 PM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

System errors:
=============
Error: (06/18/2014 08:07:15 PM) (Source: Service Control Manager) (User: )
Description: Pml Driver HPZ12%%2

Error: (06/18/2014 08:07:15 PM) (Source: Service Control Manager) (User: )
Description: Net Driver HPZ12%%2

Error: (06/18/2014 08:07:15 PM) (Source: Service Control Manager) (User: )
Description: HP CUE DeviceDiscovery Service%%1053

Error: (06/18/2014 08:07:15 PM) (Source: Service Control Manager) (User: )
Description: 30000HP CUE DeviceDiscovery Service

Error: (06/18/2014 08:05:58 PM) (Source: DCOM) (User: NT AUTHORITY)
Description: application-specificLocalLaunch{C97FCC79-E628-407D-AE68-A06AD6D8B4D1}NT AUTHORITYSYSTEMS-1-5-18LocalHost (Using LRPC)

Error: (06/16/2014 07:50:43 AM) (Source: Service Control Manager) (User: )
Description: Pml Driver HPZ12%%2

Error: (06/16/2014 07:50:43 AM) (Source: Service Control Manager) (User: )
Description: Net Driver HPZ12%%2

Error: (06/16/2014 07:50:43 AM) (Source: Service Control Manager) (User: )
Description: HP CUE DeviceDiscovery Service%%1053

Error: (06/16/2014 07:50:43 AM) (Source: Service Control Manager) (User: )
Description: 30000HP CUE DeviceDiscovery Service

Error: (06/16/2014 07:50:22 AM) (Source: DCOM) (User: NT AUTHORITY)
Description: application-specificLocalLaunch{C97FCC79-E628-407D-AE68-A06AD6D8B4D1}NT AUTHORITYSYSTEMS-1-5-18LocalHost (Using LRPC)

Microsoft Office Sessions:
=========================
Error: (09/01/2012 07:51:51 PM) (Source: Microsoft Office 12 Sessions)(User: )
Description: ID: 1, Application Name: Microsoft Office Excel, Application Version: 12.0.6661.5000, Microsoft Office Version: 12.0.6612.1000. This session lasted 4326 seconds with 3840 seconds of active time.  This session ended with a crash.

Error: (09/01/2012 06:39:27 PM) (Source: Microsoft Office 12 Sessions)(User: )
Description: ID: 1, Application Name: Microsoft Office Excel, Application Version: 12.0.6661.5000, Microsoft Office Version: 12.0.6612.1000. This session lasted 7917 seconds with 2040 seconds of active time.  This session ended with a crash.

Error: (12/12/2011 10:15:31 AM) (Source: Microsoft Office 12 Sessions)(User: )
Description: ID: 8, Application Name: Microsoft Office Publisher, Application Version: 12.0.6546.5000, Microsoft Office Version: 12.0.6425.1000. This session lasted 1153 seconds with 120 seconds of active time.  This session ended with a crash.

Error: (02/25/2011 10:24:14 PM) (Source: Microsoft Office 12 Sessions)(User: )
Description: ID: 3, Application Name: Microsoft Office PowerPoint, Application Version: 12.0.6500.5000, Microsoft Office Version: 12.0.6425.1000. This session lasted 1138 seconds with 840 seconds of active time.  This session ended with a crash.

Error: (03/16/2010 07:38:36 AM) (Source: Microsoft Office 12 Sessions)(User: )
Description: ID: 8, Application Name: Microsoft Office Publisher, Application Version: 12.0.6501.5000, Microsoft Office Version: 12.0.6425.1000. This session lasted 195 seconds with 120 seconds of active time.  This session ended with a crash.

Error: (06/12/2009 00:47:54 PM) (Source: Microsoft Office 12 Sessions)(User: )
Description: ID: 6, Application Name: Microsoft Office Outlook, Application Version: 12.0.6423.1000, Microsoft Office Version: 12.0.6425.1000. This session lasted 10 seconds with 0 seconds of active time.  This session ended with a crash.

CodeIntegrity Errors:
===================================
  Date: 2014-06-18 20:17:17.606
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume3\Program Files (x86)\AVG\AVG2014\Drivers\avgidshx.sys because the set of per-page image hashes could not be found on the system.

  Date: 2014-06-18 20:17:17.391
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume3\Program Files (x86)\AVG\AVG2014\Drivers\avgidshx.sys because the set of per-page image hashes could not be found on the system.

  Date: 2014-06-18 20:17:17.228
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume3\Program Files (x86)\AVG\AVG2014\Drivers\avgidshx.sys because the set of per-page image hashes could not be found on the system.

  Date: 2014-06-18 20:17:01.873
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume3\Program Files (x86)\AVG\AVG2014\Drivers\avgidsha.sys because the set of per-page image hashes could not be found on the system.

  Date: 2014-06-18 20:17:01.725
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume3\Program Files (x86)\AVG\AVG2014\Drivers\avgidsha.sys because the set of per-page image hashes could not be found on the system.

  Date: 2014-06-18 20:17:01.461
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume3\Program Files (x86)\AVG\AVG2014\Drivers\avgidsha.sys because the set of per-page image hashes could not be found on the system.

  Date: 2014-06-18 20:17:01.274
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume3\Program Files (x86)\AVG\AVG2014\Drivers\avgidsha.sys because the set of per-page image hashes could not be found on the system.

  Date: 2014-06-18 20:17:00.955
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume3\Program Files (x86)\AVG\AVG2014\Drivers\avgidshx.sys because the set of per-page image hashes could not be found on the system.

  Date: 2014-06-18 20:17:00.793
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume3\Program Files (x86)\AVG\AVG2014\Drivers\avgidshx.sys because the set of per-page image hashes could not be found on the system.

  Date: 2014-06-18 20:17:00.639
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume3\Program Files (x86)\AVG\AVG2014\Drivers\avgidshx.sys because the set of per-page image hashes could not be found on the system.

========================= Devices: ================================

Name: Microsoft ISATAP Adapter
Description: Microsoft ISATAP Adapter
Class Guid: {4d36e972-e325-11ce-bfc1-08002be10318}
Manufacturer: Microsoft
Service: tunnel
Problem: : This device is not working properly because Windows cannot load the drivers required for this device. (Code 31)
Resolution: Update the driver

Name: Microsoft ISATAP Adapter #2
Description: Microsoft ISATAP Adapter
Class Guid: {4d36e972-e325-11ce-bfc1-08002be10318}
Manufacturer: Microsoft
Service: tunnel
Problem: : This device is not working properly because Windows cannot load the drivers required for this device. (Code 31)
Resolution: Update the driver

Name: HP Deskjet F4500
Description: HP Deskjet F4500
Class Guid: {6bdd1fc6-810f-11d0-bec7-08002be2092f}
Manufacturer: Hewlett-Packard
Service: StillCam
Problem: : This device is disabled. (Code 22)
Resolution: In Device Manager, click "Action", and then click "Enable Device". This starts the Enable Device wizard. Follow the instructions.

Name: Deskjet F4500 series
Description: Deskjet F4500 series
Class Guid: {4d36e971-e325-11ce-bfc1-08002be10318}
Manufacturer: HP
Service:
Problem: : This device is disabled. (Code 22)
Resolution: In Device Manager, click "Action", and then click "Enable Device". This starts the Enable Device wizard. Follow the instructions.

Name: Photosmart D110 series
Description: Photosmart D110 series
Class Guid: {4d36e971-e325-11ce-bfc1-08002be10318}
Manufacturer: HP
Service:
Problem: : This device is disabled. (Code 22)
Resolution: In Device Manager, click "Action", and then click "Enable Device". This starts the Enable Device wizard. Follow the instructions.

========================= Minidump Files ==================================

C:\Windows\Minidump\Mini012411-01.dmp
C:\Windows\Minidump\Mini012411-02.dmp
C:\Windows\Minidump\Mini020311-01.dmp
C:\Windows\Minidump\Mini020411-01.dmp
C:\Windows\Minidump\Mini061611-01.dmp

**** End of log ****



#13 Allan

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Posted 19 June 2014 - 06:50 AM

 
 

Try Data Lifeguard for DOS version (it will create a bootable usb drive): http://support.wd.com/product/download.asp?groupid=613&sid=2&lang=en

 

As a backup test you can run checkdisk (you should probably do this anyway since you done so many hard reboots):  right-click on a command prompt icon and open as administrator. In the command prompt window type: chkdsk /r  (then press ENTER). You'll be told the disk is in use and asked if you want to run checkdisk on the next boot. Say yes, exit the command prompt window, and reboot.

 

If the disk test shows no errors, the next thing we will try is a selective startup. The problem here is that the bsod's occur randomly and this may take some time. Still, let's give it a go:

Open msconfig and on the General tab choose "selective startup" (uncheck all three items) and reboot. Does the problem still occur? If not, start adding items back to msconfig one or two at a time, rebooting after each change, until the problem reappears and you'll have identified the offending process. This is clearly a time consuming procedure, but it is the best way to determine if some process loading with the system is the cause of your problem.
 
After you've isolated the cause, do not use msconfig to permanently disable the process. Instead, if it is a service go to START - RUN and type: services.msc (then press enter) and disable the service OR, if it a program, you can download & run a simple app such as Mike Lin's Startup Control Panel (http://www.mlin.net/StartupCPL.shtml) to enable, disable, or otherwise manage startup programs.

 

 


Edited by Allan, 19 June 2014 - 06:54 AM.


#14 pmc1492

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Posted 19 June 2014 - 08:14 PM

Could not get the HD diagnostics to run.  Booted from the F drive, it displayed some info about the flash drive such as Free Dos and 989MB capacity so I know it recognized it.  Then it said something like "can't locate parameters for disc 02" and brought up the command prompt C:\> .  I typed dlgdiag5.exe like the instructions say and it said bad command.  Tried a different flash drive with the same result.  I used Rufus to make the bootable USB and selected EJECT to safely remove before putting it on the bad PC.

 

chkdsk is hanging at 3% Stage 1 of 5 for several hours.  I hear there are other ways to run it.  Any suggestions?

 

Thank you.



#15 Allan

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Posted 20 June 2014 - 06:38 AM

If checkdisk doesn't complete you may very well have a problem with the HD. As for not being able to run the program on the usb drive, did you logon to the drive and then try to run the program (ie, if the usb drive is recognized at boot as d: drive, ,you need to type: d:digdiag5.exe (press ENTER).






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