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Zeroaccess


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#1 minnie1967

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Posted 03 June 2014 - 05:09 PM

Windows 7 home premium Dell ns5110

In cleaning with rkill superantispyware malwarebytes and adware remover, It came back the computer had zeroaccess rootkits. Mcafee rootkit remover and hitman confirmed. Now it appears to be gone. Any way to tell? It was screwing with security essentials and other programs trying to shut them off or remove them. I didn't run anything that would have went after and removed it either.


Edited by minnie1967, 03 June 2014 - 05:12 PM.


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#2 noknojon

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Posted 03 June 2014 - 05:26 PM

If you think there may be any infection left on the computer, please follow these directions -

 

Please follow the instructions in this Preparation Guide starting at Step #6.

 

NOTE - If you cannot complete any step, skip it and continue.

 

 Once the requested logs are created, then make a NEW TOPIC and post it to => Virus, Trojan, Spyware, and Malware Removal Logs area - Not back here -

 

If HelpBot replies, please follow its Step #1 and the team will be notified.

 

Tell us if you post the new topic so we can close this one and only let the Experts fix your problem.



#3 minnie1967

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Posted 03 June 2014 - 05:36 PM

Do you want it zipped or pasted, if zipped how do you do it.



#4 noknojon

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Posted 03 June 2014 - 05:43 PM

>> Please follow the instructions in >>> this Preparation Guide starting at Step #6.

 

The directions are all there, and please Copy and Paste all logs.



#5 Animal

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Posted 03 June 2014 - 07:04 PM

Hello,

Now that you have posted a log here: http://www.bleepingcomputer.com/forums/t/536542/zeroaccess/ you should NOT make further changes to your computer (install/uninstall programs, use special fix tools, delete files, edit the registry, etc) unless advised by a MRT Team member, nor should you ask for help elsewhere. Doing so can result in system changes which may not show in the log you already posted. Further, any modifications you make on your own may cause confusion for the helper assisting you and could complicate the malware removal process which would extend the time it takes to clean your computer.

From this point on the MRT Team should be the only members that you take advice from, until they have verified your log as clean.

Please be patient. It may take a while to get a response because the MRT Team members are EXTREMELY busy working logs posted before yours. They are volunteers who will help you out as soon as possible. Once you have made your post and are waiting, please DO NOT make another reply until it has been responded to by a member of the MRT Team. Generally the staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response there will be 1 reply. A team member, looking for a new log to work may assume another MRT Team member is already assisting you and not open the thread to respond.

Please be patient. It may take several days to get a response but your log will be reviewed and answered as soon as possible. I advise checking your topic once a day for responses as the e-mail notification system is unreliable.

If HelpBot replies to your topic, PLEASE follow Step One so it will report your topic to the team members.

To avoid confusion, I am closing this topic. Good luck with your log.

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