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Unexpected shutdowns


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#1 HelenWinkle

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Posted 03 June 2014 - 10:50 AM

My computer frequently shuts down unexpectedly, when idle.  When I restart I get an error message to be sent to Microsoft:

 

Your PC ran into a problem.  The problem caused your PC to restart.

C:\Windows\Minidump\060314-23166-0.dmp

C:\Users\Helen\AppData\Local\Temp\WER-37190-0.sysdata.xml

C:\Windows\MEMORY.DMP

 

I don't know what this means, or what I should do about it. Can someone advise me?

 

Thank you.

 

Helen



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#2 Kirbyofdeath

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Posted 03 June 2014 - 12:51 PM

You had a STOP Screen, please zip up and upload all the files found in C:\Windows\Minidump so we can examine the files.


Edited by Kirbyofdeath, 03 June 2014 - 12:51 PM.


#3 HelenWinkle

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Posted 03 June 2014 - 02:39 PM

I can't seem to zip the files.  I get the following message from Winzip

 

Action: Add (and replace) files 
Include subfolders: yes 
Save full path: no
Include system and hidden files: yes
Could not open for reading: "C:\Windows\Minidump\052314-27518-01.dmp".
Could not open for reading: "C:\Windows\Minidump\052414-27206-01.dmp".
Could not open for reading: "C:\Windows\Minidump\052514-31746-01.dmp".
Could not open for reading: "C:\Windows\Minidump\060314-23166-01.dmp".
Total bytes=0, Compressed=0 -> 0 percent savings.


#4 HelenWinkle

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Posted 03 June 2014 - 03:47 PM

I was able to try a different way to zip the files and it was partially successful, though an error message said that some files were either locked or corrupted.

Attached Files

  • Attached File  zip.zip   318.28KB   3 downloads


#5 technonymous

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Posted 04 June 2014 - 08:40 PM

Does your system have a SSD?



#6 HelenWinkle

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Posted 04 June 2014 - 09:16 PM

 It is a Gateway DX4380-EB35 desktop computer. It is similar to this one on the Gateway website; http://ca.gateway.com/gw/en/CA/content/model/DT.GEGAA.001, but not exactly the same model.

Checked the device manager and it has a SATA drive:  ST1000DM 003-1CH162 Sata

Currently has an SD card inserted from my camera.



#7 technonymous

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Posted 05 June 2014 - 01:05 AM

Please follow this link and post the speccy info. http://www.bleepingcomputer.com/forums/t/323892/publish-a-snapshot-using-speccy/#entry1797792



#8 HelenWinkle

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Posted 05 June 2014 - 07:30 AM

http://speccy.piriform.com/results/Peu8rgPIFLZSJ2fx1pGNsmp



#9 technonymous

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Posted 06 June 2014 - 06:33 AM

Sorry I didn't get back to you sooner it's was a long day for me. As far as your issue I am thinking you have a bad power supply. The BSOD keeps refering to power state failure. Your system specs total is 300watt, but is that PSU actually delivering the power needed? Without a proper bench test there is no way to tell for sure. Unless you know someone that can loan you one to try for a while.



#10 HelenWinkle

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Posted 06 June 2014 - 07:42 AM

I'll have to investigate this and am not sure if I can get my hands on a new power supply.  Thanks for you help.

Helen






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