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Malwarebytes vanishes of my system


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5 replies to this topic

#1 RedRay

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Posted 03 June 2014 - 02:14 AM

So yea I just noticed this now but Malwarebytes just vanished from my pc.  I don't know how long this is but when I looked at the windows bar, I cant seem to find the icon.  Also it doesn't give me the option to scan items with malwarebytes when right clicked.  My anti-virus is still here and didn't pick anything up.  No suspicious activity has happened on my pc except for that.  Also no suspicious programs have been ran/downloaded recently.  None of the mbam processes were found in task manager.  Any help or suggestion would be appreciated!

 

Edit: Only thing I installed recently was WhatPulse.


Edited by RedRay, 03 June 2014 - 02:15 AM.


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#2 Condobloke

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Posted 03 June 2014 - 02:48 AM

Remove MBAM and do a fresh install.

 

Remove Old Versions of Malwarebytes Anti-Malware
• Please download mbam-clean.exe from here to your desktop and save it.
• Please close all open applications and Temporarily Disable Your Anti-virus to avoid any conflicts when running the tool.
* Note : It will reboot your computer to complete the removal process (Very Important)

 

Download Malwarebytes Anti-Malware and save it to your desktop
* Double click the desktop icon, click Run, then OK
* Click Next
* Select I accept the agreement then continue to click Next then finally click Install
** Uncheck Enable free trial of Malwarebytes Anti-Malware Premium if you do not want the free trial of the paid version, then click Finish
* If you are notified the Database is out of date click Update Now
 

In Settings....Advanced Settings be sure to tick "Enable Self protection Module"

 

Run a Scan.


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#3 boopme

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Posted 03 June 2014 - 02:45 PM

Let me add this install as it carries MBAM's Chameleon



Malwarebytes Anti-Malware Free and Malwarebytes Chameleon

----------
  • Download Malwarebytes Anti-Malware Free and save it to your desktop
  • Double click the desktop icon, click Run, then OK
  • Click Next
  • Select I accept the agreement then continue to click Next then finally click Install
  • Uncheck Enable free trial of Malwarebytes Anti-Malware Premium if you do not want the free trial of the paid version, then click Finish
  • If you are notified the Database is out of date click Update Now
  • Click Scan Now >>
----------
  • Note: If Malwarebytes will not launch please do the following to launch Malwarebytes Chameleon:
  • Click Start (Start, Search, All files and folders for Windows XP) then type mbam
  • Double click one of the four following files (if one does not work try the next one, and so on) - A black command window will open. Follow those instructions until the Malwarebytes program starts the scan

mbam-chameleon.scr
mbam-chameleon
mbam-chameleon.exe
mbam-chameleon.com

----------
  • When completed click the down arrow on Export Log and select Text file (*.txt)
  • Save the file to your desktop as MBAM
  • Click Apply Actions then restart your computer if requested
  • Copy and past the contents of MBAM.txt in your reply

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#4 quietman7

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Posted 03 June 2014 - 08:44 PM

FYI: To add "Scan with Malwarebytes Anti-Malware" to the right-click context menu, do this.
  • Launch Malwarebytes.
  • Click the Settings tab at the top.
  • Under General Settings...select Yes next to "Explorer context menu entry:"
  • Close Malwarebytes.

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#5 RedRay

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Posted 05 June 2014 - 09:33 AM

Ill just reinstall it off the bat.  All i want to know is how can it just go off my computer.



#6 quietman7

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Posted 05 June 2014 - 01:40 PM

I know you said you checked Task Manager and found no related processes running but did you check the actual installation folder where Malwarebytes resides? If the folder and files are present, then it's possible the service just stopped running.
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