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Need help with BSOD problem


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6 replies to this topic

#1 UnrivaledMaster

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Posted 01 June 2014 - 01:03 PM

First post, I'll try to include all the info I can, this problem has been driving me insane, I assembled a new computer last week and almost immediately started having BSOD problems, initially I thought it was the ram, preformed memtest86 and found errors, removed the bad ram dimm and ran memtest again, it came back clean. Everything was fine for about 2 days, then I started getting new BSOD problems, this time I'm not sure what the problem is. 

 

https://www.mediafire.com/?fmbpf3gak7x9do3

Here are the dump files that I have  

 

My specs are 

intel i5-3570k 

gigabyte ga-z77x-d3h mobo

8gb corsair xms3 1600 ram  (was 16gb, removed 8 gb that came back bad thru memtest)

sapphire r9 290 tri-x video card

sandisk 256gb ssd 

seagate 2tb barracuda hdd

corsair 750 watt  psu

 

Windows 7 is installed on the sandisk ssd, it is a fresh install, fully updated

 

All BSODs except for 1 happened during windows boot

 

Nothing is overclocked, cpu and gpu are running at stock speeds

 

the system is currently running in a 3x eyefinity setup

 



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#2 dc3

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Posted 01 June 2014 - 01:11 PM

Welcome to Bleeping Computer.

 

Since this is predominantly happening at startup let's run a Clean Boot and see what it finds.

 

 

 
***This is a diagnotic tool for Windows Vista, Windows 7, and Windows 8.  This will not repair your computer, but it may point to where the problem lies so that a repair can be made.***
 
Warning:  Disabling items in Services or Startup may leave your anitivius disabled until the process is ended.  For this reason I would suggest that you perform this process off line.
 
Step 1
 
(1)  Click on the Start orb, then type msconfig.exe in the Search programs and files box.  
 
(2)  When msconfig is seen in the pane above the search box and under Programs, right click on it, then click on Run as administrator.
 
afterstart_zps02764513.jpg
 
If you are prompted for an administrator password or for confirmation, you should enter the password or provide confirmation. 
 
Step 2
 
(1)  Click on the General tab.   
 
(2)  Click the Selective startup option. 
 
(3)  Remove the check mark in the Load startup items  check box. 
 
msconfig_zps77b1ef82.png
 
Step 3
 
(1)  Click on the Services tab. 
 
(2)  Place a check mark in the Hide all Microsoft services check box, this will remove the Microsoft Services from the list but will still be running. 
 
(3)  Click Disable all, this will remove all of the check marks in the Services list, then click on Apply, then OK.  Click on Restart in the window that opens.
 
Caution:  I repeat, by disabling the Services your antivirus will not be active, for this reason I suggest that this process not be run while online.
 
msconfig2_zpsef3c4759.png
 
If the problem does not reoccur after the reboot this means that there is a Service which is causing this proble, continue with the process of elemination to find the Service which is causing this in Option A.  If the problem does reoccur after the reboot go to Option B.
 
Option A
 
**The following is a process of elimination to find the Service or Startup item that is causing your problem**.  
 
*  If the problem does not reoccur after the restart go back to Services and place check marks in half of the boxes and restart the computer.  
 
*  If the problem still does not continue return to Services and remove the check marks that were added, then place check marks in the remaining half of the boxes and restart the computer.
 
If the problem resumes after a restart in one of these halves, you will procede with this process in the half where the problem occurs.  If this does not continue in either half you should repeat this process in Sartup
 
*  In the half of the Services that the problem is found, remove one check mark at a time and restart the computer to see if that  is the Service causing the problem.  Continue to do this with the Services untill the service causing this problem is  found.
 
Option B
 
Search Startup itmesIf the problem is not found in Services, remove all of the check marks, click on the Startup tab and repeat the search process there.
 
Caution:  If this is a laptop, make sure, you do NOT disable any keyboard, or touchpad entries.
 
If this problem is found post the Service or Startup item that is causing it. 
 
 
When you are finished using the Clean Boot go back to System Configuration and click on the General, then click on Normal Startup, click on [b]OK, then restart your computer.

Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 


#3 UnrivaledMaster

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Posted 01 June 2014 - 01:24 PM

I probably was a little vague, all but one of the BSODs happened during start up, but it doesn't happen every time, its intermittent, sometimes once every few start ups, but sometimes I can restart 20 times before it happens  (i did a lot of restarts yesterday trying to figure this out) 



#4 dc3

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Posted 01 June 2014 - 01:36 PM

Please download and install Speccy to provide us with information about your computer.  When  FileHippo opens, click on Download latest version in the upper right pane.
 
When Speccy opens you will see a screen similar to the one below.
 
speccy9_zps2d9cdedc.png
 
Click on File which is outlined in red in the screen above, and then click on Publish Snapshot.
 
The following screen will appear, click on Yes.
 
speccy7_zpsfa02105f.png
 
The following screen will appear, click on Copy to Clipboard.
 
speccy3_zps1791b093.png
 
In your next post right click inside the Reply to Topic box, then click on Paste.  This will load a link to the Speccy log.
 
 

Please download MiniToolBox, save it to your desktop and run it.
 
 Checkmark the following checkboxes:
 
• List last 10 Event Viewer log
• List Installed Programs
• List Users, Partitions and Memory size.
• List Minidump Files
 
 Click on Go to start the scan.  Once it is finished highlight the text, copy it and paste it in your next post.
 

Edited by dc3, 01 June 2014 - 01:37 PM.

Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 


#5 UnrivaledMaster

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Posted 01 June 2014 - 02:24 PM

http://speccy.piriform.com/results/3CDC7nwk0la72TTUOTLAJzk



#6 UnrivaledMaster

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Posted 01 June 2014 - 02:27 PM

MiniToolBox by Farbar  Version: 23-01-2014
Ran by UnrivaledMaster (administrator) on 01-06-2014 at 15:26:14
Running from "C:\Users\UnrivaledMaster\Downloads"
Microsoft Windows 7 Home Premium  Service Pack 1 (X64)
Boot Mode: Normal
***************************************************************************
 
========================= Event log errors: ===============================
 
Application errors:
==================
Error: (06/01/2014 00:37:33 PM) (Source: Application Error) (User: )
Description: Faulting application name: svchost.exe_SysMain, version: 6.1.7600.16385, time stamp: 0x4a5bc3c1
Faulting module name: sysmain.dll, version: 6.1.7601.17514, time stamp: 0x4ce7c9db
Exception code: 0xc0000005
Fault offset: 0x00000000000170c2
Faulting process id: 0x514
Faulting application start time: 0xsvchost.exe_SysMain0
Faulting application path: svchost.exe_SysMain1
Faulting module path: svchost.exe_SysMain2
Report Id: svchost.exe_SysMain3
 
Error: (06/01/2014 11:55:46 AM) (Source: Application Error) (User: )
Description: Faulting application name: consent.exe, version: 6.1.7601.17514, time stamp: 0x4ce79e79
Faulting module name: unknown, version: 0.0.0.0, time stamp: 0x00000000
Exception code: 0xc0000005
Fault offset: 0x000007fedd134348
Faulting process id: 0xfc8
Faulting application start time: 0xconsent.exe0
Faulting application path: consent.exe1
Faulting module path: consent.exe2
Report Id: consent.exe3
 
Error: (06/01/2014 11:49:37 AM) (Source: Application Error) (User: )
Description: Faulting application name: LogonUI.exe, version: 6.1.7601.17514, time stamp: 0x4ce79f70
Faulting module name: ntdll.dll, version: 6.1.7601.17725, time stamp: 0x4ec4aa8e
Exception code: 0xc0000005
Fault offset: 0x0000000000018c95
Faulting process id: 0xb08
Faulting application start time: 0xLogonUI.exe0
Faulting application path: LogonUI.exe1
Faulting module path: LogonUI.exe2
Report Id: LogonUI.exe3
 
Error: (06/01/2014 11:49:37 AM) (Source: Application Error) (User: )
Description: Faulting application name: LogonUI.exe, version: 6.1.7601.17514, time stamp: 0x4ce79f70
Faulting module name: SAMLIB.dll, version: 6.1.7600.16385, time stamp: 0x4a5be030
Exception code: 0xc0000005
Fault offset: 0x000000000000226d
Faulting process id: 0x830
Faulting application start time: 0xLogonUI.exe0
Faulting application path: LogonUI.exe1
Faulting module path: LogonUI.exe2
Report Id: LogonUI.exe3
 
Error: (06/01/2014 11:49:36 AM) (Source: Application Error) (User: )
Description: Faulting application name: LogonUI.exe, version: 6.1.7601.17514, time stamp: 0x4ce79f70
Faulting module name: SAMLIB.dll, version: 6.1.7600.16385, time stamp: 0x4a5be030
Exception code: 0xc0000005
Fault offset: 0x000000000000226d
Faulting process id: 0x804
Faulting application start time: 0xLogonUI.exe0
Faulting application path: LogonUI.exe1
Faulting module path: LogonUI.exe2
Report Id: LogonUI.exe3
 
Error: (06/01/2014 11:49:36 AM) (Source: Application Error) (User: )
Description: Faulting application name: LogonUI.exe, version: 6.1.7601.17514, time stamp: 0x4ce79f70
Faulting module name: ntdll.dll, version: 6.1.7601.17725, time stamp: 0x4ec4aa8e
Exception code: 0xc0000005
Fault offset: 0x0000000000018c95
Faulting process id: 0x628
Faulting application start time: 0xLogonUI.exe0
Faulting application path: LogonUI.exe1
Faulting module path: LogonUI.exe2
Report Id: LogonUI.exe3
 
Error: (06/01/2014 11:49:36 AM) (Source: Application Error) (User: )
Description: Faulting application name: svchost.exe_Winmgmt, version: 6.1.7600.16385, time stamp: 0x4a5bc3c1
Faulting module name: ntdll.dll, version: 6.1.7601.17725, time stamp: 0x4ec4aa8e
Exception code: 0xc0000005
Fault offset: 0x0000000000018e3d
Faulting process id: 0x928
Faulting application start time: 0xsvchost.exe_Winmgmt0
Faulting application path: svchost.exe_Winmgmt1
Faulting module path: svchost.exe_Winmgmt2
Report Id: svchost.exe_Winmgmt3
 
Error: (06/01/2014 11:49:35 AM) (Source: Application Error) (User: )
Description: Faulting application name: LogonUI.exe, version: 6.1.7601.17514, time stamp: 0x4ce79f70
Faulting module name: SAMLIB.dll, version: 6.1.7600.16385, time stamp: 0x4a5be030
Exception code: 0xc0000005
Fault offset: 0x000000000000226d
Faulting process id: 0x7f4
Faulting application start time: 0xLogonUI.exe0
Faulting application path: LogonUI.exe1
Faulting module path: LogonUI.exe2
Report Id: LogonUI.exe3
 
Error: (06/01/2014 11:49:35 AM) (Source: Application Error) (User: )
Description: Faulting application name: LogonUI.exe, version: 6.1.7601.17514, time stamp: 0x4ce79f70
Faulting module name: SAMLIB.dll, version: 6.1.7600.16385, time stamp: 0x4a5be030
Exception code: 0xc0000005
Fault offset: 0x000000000000226d
Faulting process id: 0x8b0
Faulting application start time: 0xLogonUI.exe0
Faulting application path: LogonUI.exe1
Faulting module path: LogonUI.exe2
Report Id: LogonUI.exe3
 
Error: (06/01/2014 11:49:05 AM) (Source: Application Error) (User: )
Description: Faulting application name: LogonUI.exe, version: 6.1.7601.17514, time stamp: 0x4ce79f70
Faulting module name: SAMLIB.dll, version: 6.1.7600.16385, time stamp: 0x4a5be030
Exception code: 0xc0000005
Fault offset: 0x000000000000226d
Faulting process id: 0x58c
Faulting application start time: 0xLogonUI.exe0
Faulting application path: LogonUI.exe1
Faulting module path: LogonUI.exe2
Report Id: LogonUI.exe3
 
 
System errors:
=============
Error: (06/01/2014 03:00:24 PM) (Source: BugCheck) (User: )
Description: 0x0000003b (0x00000000c000001d, 0xfffff8000fbd674c, 0xfffff88002f9fea0, 0x0000000000000000)C:\Windows\MEMORY.DMP060114-8268-01
 
Error: (06/01/2014 02:26:36 PM) (Source: Service Control Manager) (User: )
Description: The ScRegSetValueExW call failed for Start with the following error: 
%%5
 
Error: (06/01/2014 02:26:36 PM) (Source: Service Control Manager) (User: )
Description: The ScRegSetValueExW call failed for Start with the following error: 
%%5
 
Error: (06/01/2014 00:37:33 PM) (Source: Service Control Manager) (User: )
Description: The Superfetch service terminated unexpectedly.  It has done this 1 time(s).  The following corrective action will be taken in 60000 milliseconds: Restart the service.
 
Error: (06/01/2014 00:35:32 PM) (Source: VDS Basic Provider) (User: )
Description: Unexpected failure. Error code: 490@01010004
 
Error: (06/01/2014 00:06:41 PM) (Source: BugCheck) (User: )
Description: 0x00000050 (0xffffffff8948c414, 0x0000000000000001, 0xfffff9600019958a, 0x0000000000000005)C:\Windows\MEMORY.DMP060114-9328-01
 
Error: (06/01/2014 11:53:35 AM) (Source: BugCheck) (User: )
Description: 0x0000001a (0x0000000000041284, 0x0000000002d68001, 0x0000000000001239, 0xfffff70001080000)C:\Windows\MEMORY.DMP060114-11980-01
 
Error: (05/31/2014 11:44:18 PM) (Source: Service Control Manager) (User: )
Description: The following boot-start or system-start driver(s) failed to load: 
cdrom
 
Error: (05/31/2014 11:41:03 PM) (Source: Service Control Manager) (User: )
Description: The following boot-start or system-start driver(s) failed to load: 
cdrom
 
Error: (05/31/2014 11:41:02 PM) (Source: BugCheck) (User: )
Description: 0x0000001e (0xffffffffc0000005, 0xfffff8000f8a2651, 0x0000000000000000, 0xffffffffffffffff)C:\Windows\MEMORY.DMP053114-9469-01
 
 
Microsoft Office Sessions:
=========================
Error: (06/01/2014 00:37:33 PM) (Source: Application Error)(User: )
Description: svchost.exe_SysMain6.1.7600.163854a5bc3c1sysmain.dll6.1.7601.175144ce7c9dbc000000500000000000170c251401cf7db6fbc3b2f3C:\Windows\system32\svchost.exec:\windows\system32\sysmain.dll074fec0a-e9ab-11e3-aa7f-902b343227af
 
Error: (06/01/2014 11:55:46 AM) (Source: Application Error)(User: )
Description: consent.exe6.1.7601.175144ce79e79unknown0.0.0.000000000c0000005000007fedd134348fc801cf7db1f3053103C:\Windows\system32\consent.exeunknown3102aaac-e9a5-11e3-b872-902b343227af
 
Error: (06/01/2014 11:49:37 AM) (Source: Application Error)(User: )
Description: LogonUI.exe6.1.7601.175144ce79f70ntdll.dll6.1.7601.177254ec4aa8ec00000050000000000018c95b0801cf7db1175c091dC:\Windows\system32\LogonUI.exeC:\Windows\SYSTEM32\ntdll.dll552eaa01-e9a4-11e3-b77a-902b343227af
 
Error: (06/01/2014 11:49:37 AM) (Source: Application Error)(User: )
Description: LogonUI.exe6.1.7601.175144ce79f70SAMLIB.dll6.1.7600.163854a5be030c0000005000000000000226d83001cf7db1172ecef7C:\Windows\system32\LogonUI.exeC:\Windows\system32\SAMLIB.dll54ff0e7c-e9a4-11e3-b77a-902b343227af
 
Error: (06/01/2014 11:49:36 AM) (Source: Application Error)(User: )
Description: LogonUI.exe6.1.7601.175144ce79f70SAMLIB.dll6.1.7600.163854a5be030c0000005000000000000226d80401cf7db116f80f51C:\Windows\system32\LogonUI.exeC:\Windows\system32\SAMLIB.dll54d1d456-e9a4-11e3-b77a-902b343227af
 
Error: (06/01/2014 11:49:36 AM) (Source: Application Error)(User: )
Description: LogonUI.exe6.1.7601.175144ce79f70ntdll.dll6.1.7601.177254ec4aa8ec00000050000000000018c9562801cf7db116ae44a9C:\Windows\system32\LogonUI.exeC:\Windows\SYSTEM32\ntdll.dll547e842d-e9a4-11e3-b77a-902b343227af
 
Error: (06/01/2014 11:49:36 AM) (Source: Application Error)(User: )
Description: svchost.exe_Winmgmt6.1.7600.163854a5bc3c1ntdll.dll6.1.7601.177254ec4aa8ec00000050000000000018e3d92801cf7db10582822eC:\Windows\system32\svchost.exeC:\Windows\SYSTEM32\ntdll.dll5464550a-e9a4-11e3-b77a-902b343227af
 
Error: (06/01/2014 11:49:35 AM) (Source: Application Error)(User: )
Description: LogonUI.exe6.1.7601.175144ce79f70SAMLIB.dll6.1.7600.163854a5be030c0000005000000000000226d7f401cf7db116813963C:\Windows\system32\LogonUI.exeC:\Windows\system32\SAMLIB.dll54514a08-e9a4-11e3-b77a-902b343227af
 
Error: (06/01/2014 11:49:35 AM) (Source: Application Error)(User: )
Description: LogonUI.exe6.1.7601.175144ce79f70SAMLIB.dll6.1.7600.163854a5be030c0000005000000000000226d8b001cf7db1164fd8bdC:\Windows\system32\LogonUI.exeC:\Windows\system32\SAMLIB.dll5423c1c3-e9a4-11e3-b77a-902b343227af
 
Error: (06/01/2014 11:49:05 AM) (Source: Application Error)(User: )
Description: LogonUI.exe6.1.7601.175144ce79f70SAMLIB.dll6.1.7600.163854a5be030c0000005000000000000226d58c01cf7db103c7c23bC:\Windows\system32\LogonUI.exeC:\Windows\system32\SAMLIB.dll423a2d72-e9a4-11e3-b77a-902b343227af
 
 
=========================== Installed Programs ============================
 
@BIOS (Version: 2.23)
ACP Application (Version: 1.00.0000)
AMD Accelerated Video Transcoding (Version: 13.30.100.40417)
AMD Catalyst Control Center (Version: 2014.0417.2226.38446)
AMD Catalyst Install Manager (Version: 8.0.916.0)
AMD Drag and Drop Transcoding (Version: 2.00.0000)
AMD Wireless Display v3.0 (Version: 1.0.0.15)
Atheros Communications Inc.® AR81Family Gigabit/Fast Ethernet Driver (Version: 2.0.4.4)
AutoGreen B12.0206.1 (Version: 1.00.0000)
AVG 2014 (Version: 14.0.3955)
AVG 2014 (Version: 14.0.4592)
AVG 2014 (Version: 2014.0.4592)
Catalyst Control Center - Branding (Version: 1.00.0000)
Catalyst Control Center Graphics Previews Common (Version: 2014.0417.2226.38446)
Catalyst Control Center InstallProxy (Version: 2014.0417.2226.38446)
Catalyst Control Center Localization All (Version: 2014.0417.2226.38446)
CCC Help Chinese Standard (Version: 2014.0417.2225.38446)
CCC Help Chinese Traditional (Version: 2014.0417.2225.38446)
CCC Help Czech (Version: 2014.0417.2225.38446)
CCC Help Danish (Version: 2014.0417.2225.38446)
CCC Help Dutch (Version: 2014.0417.2225.38446)
CCC Help English (Version: 2014.0417.2225.38446)
CCC Help Finnish (Version: 2014.0417.2225.38446)
CCC Help French (Version: 2014.0417.2225.38446)
CCC Help German (Version: 2014.0417.2225.38446)
CCC Help Greek (Version: 2014.0417.2225.38446)
CCC Help Hungarian (Version: 2014.0417.2225.38446)
CCC Help Italian (Version: 2014.0417.2225.38446)
CCC Help Japanese (Version: 2014.0417.2225.38446)
CCC Help Korean (Version: 2014.0417.2225.38446)
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CCC Help Polish (Version: 2014.0417.2225.38446)
CCC Help Portuguese (Version: 2014.0417.2225.38446)
CCC Help Russian (Version: 2014.0417.2225.38446)
CCC Help Spanish (Version: 2014.0417.2225.38446)
CCC Help Swedish (Version: 2014.0417.2225.38446)
CCC Help Thai (Version: 2014.0417.2225.38446)
CCC Help Turkish (Version: 2014.0417.2225.38446)
ccc-utility64 (Version: 2014.0417.2226.38446)
Crysis
Easy Tune 6 B12.0309.1 (Version: 1.00.0000)
Fraps
Galaxy On Fire 2 © BitComposer games version 1 (Version: 1)
Google Chrome (Version: 35.0.1916.114)
Google Update Helper (Version: 1.3.24.7)
Intel® Control Center (Version: 1.2.1.1007)
Intel® Management Engine Components (Version: 8.0.0.1351)
Intel® Rapid Storage Technology (Version: 11.0.0.1032)
Intel® USB 3.0 eXtensible Host Controller Driver (Version: 1.0.3.214)
Intel® Trusted Connect Service Client (Version: 1.23.216.0)
Java 7 Update 60 (Version: 7.0.600)
Java Auto Updater (Version: 2.1.60.19)
marvell 91xx driver (Version: 1.2.0.1010)
Microsoft .NET Framework 1.1 (Version: 1.1.4322)
Microsoft .NET Framework 4.5 (Version: 4.5.50709)
Microsoft Visual C++ 2005 Redistributable (Version: 8.0.56336)
Microsoft Visual C++ 2010  x64 Redistributable - 10.0.30319 (Version: 10.0.30319)
Microsoft Visual C++ 2010  x86 Redistributable - 10.0.40219 (Version: 10.0.40219)
Microsoft Visual C++ 2012 Redistributable (x64) - 11.0.50727 (Version: 11.0.50727.1)
Microsoft Visual C++ 2012 x64 Additional Runtime - 11.0.50727 (Version: 11.0.50727)
Microsoft Visual C++ 2012 x64 Minimum Runtime - 11.0.50727 (Version: 11.0.50727)
Nexus Mod Manager (Version: 0.49.7)
NirSoft BlueScreenView
ON_OFF Charge B11.1102.1 (Version: 1.00.0001)
Platform (Version: 1.39)
SanDisk SSD Toolkit 1.0.0.1 (Version: 1.0.0.1)
Speccy (Version: 1.26)
Steam
The Elder Scrolls V: Skyrim
VIA Platform Device Manager (Version: 1.39)
VirtualCloneDrive (Version: 5.4.7.0)
Visual Studio 2012 x64 Redistributables (Version: 14.0.0.1)
Visual Studio 2012 x86 Redistributables (Version: 14.0.0.1)
Watch_Dogs
WinRAR 5.10 beta 4 (64-bit) (Version: 5.10.4)
 
========================= Memory info: ===================================
 
Percentage of memory in use: 25%
Total physical RAM: 8153.82 MB
Available physical RAM: 6076.48 MB
Total Pagefile: 16305.82 MB
Available Pagefile: 13781.86 MB
Total Virtual: 4095.88 MB
Available Virtual: 3972.39 MB
 
========================= Partitions: =====================================
 
1 Drive c: () (Fixed) (Total:238.25 GB) (Free:179.57 GB) NTFS
2 Drive d: (System Reserved) (Fixed) (Total:0.1 GB) (Free:0.06 GB) NTFS
3 Drive e: () (Fixed) (Total:1862.92 GB) (Free:1631.56 GB) NTFS
 
========================= Users: ========================================
 
User accounts for \\ADVENTURETIME
 
Administrator            ASPNET                   Guest                    
UnrivaledMaster          
 
========================= Minidump Files ==================================
 
No minidump file found
 
 
**** End of log ****


#7 dc3

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Posted 04 June 2014 - 12:28 PM

The sfc /scannow command scans all protected system files and replaces corrupted and incorrect versions with correct Microsoft versions.
 
Click on the Start orb and then type cmd in the Search programs and files box.
 
In the pane above the search box Programs will appear with cmd below it, right click on cmd and choose Run as administrator.
 
If you are prompted for an administrator password or for a confirmation, enter the password, or click Allow.
 
A page similar to the one below will open.
 
commandprompt_zps212bc71a.png
 
Type in sfc /scannow and then press Enter to start the scan.  Please notice the space between sfc and the /scannow.
 
If the scan finds no integrity  problems in the first portion of the scan it should stop, to be sure that the scan has stopped wait five minutes, then type in exit and press Enter to stop the scan.
 
When the scan is finished please post the log of this scan.
 
To find sfc /scannow log, type cmd in the Search programs and files box, 
 
cmd will appear above the search box under Apps., right click on it and choose Run as administrator, this will open the Elevated Command Prompt.  This will look simlare to the image below.
 
elevatedcommandpromptw7_zpseba8c499.png
 
copy and paste the following in the Search programs and files box, then press Enter.  
 
findstr /c:"[SR]" %windir%\logs\cbs\cbs.log >%userprofile%\Desktop\sfcdetails.txt
 
This will place a new icon on the desktop titled sfcdetails.  Click on this to open the log, copy it and paste it in your topic.  

Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 





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