A few days ago, I downloaded the wrong free software (people, be very careful of this and do not repeat my folly!) and somehow ended up with the v9 browser hi-jacker that resists all of my attempts to get it off my computer.
For those who may not know about it yet, what it does is cause your browser to instantly open a tab to the v9 multi-choice search engine page. I have a paid, up-to-date subscription to the heavy-duty Webroot anti-virus/anti-malware combo software, which has proven good for keeping most malicious malware off my computer. However, the v9 was apparently not recognized, and thus wasn't quarantined to keep it off my hard drive.
So moving to the next step, I went into the uninstall/change protocol of my computer, located the v9 uninstaller on my list of software, and clicked 'uninstall.' I got a captcha box asking me to do a word entry to prove I was really a human and not a program posing as one (though I fail to understand why an uninstaller would have a captcha prompt), and I then clicked the 'continue' hot link at the bottom of the uninstall window. This is what has happened each of the several times I clicked the 'continue' link from this point: I get a box with a progress bar and a reminder that says, "Uninstaller is preparing the necessary data" (whatever that means!). You see a "Waiting..." notice above the progress bar, and once the bar is complete, the uninstall procedure simply stops and never progresses any further, no matter how long I wait for it. The continue hot link at the bottom here gives you the option to "repare", and if you click on the button for this, the progress bar works promptly and successfully... and you're still stuck with the v9 malware on your computer, along with the uninstaller in your list of software.
Re-booting the computer doesn't help at all, as I certainly tried that. How do I get rid of this malware? Has anyone here encountered this problem and succeeded in getting rid of this security system-resistant malware?