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computer has become SUPER slow, and the internet as well


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#1 Curranm

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Posted 01 June 2014 - 09:32 AM

OK! I am running an old toshiba laptop with vista home premium service pak 2 and 2gigs of ram. I regularly use malware bytes pro, Ccleaner, combofix, and Eusing registry defrager. I have the OS setup for running audio recording software, and have never really had a computer problem that I cannot get fixed. over the last few weeks the computer is slow slow slow to react to mouse clicks and new windows opening, Google chrome takes tolong to load nay page, and things just hang for way to damn long. I have also started to get the blue screen of death far to often.



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#2 wpgwpg

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Posted 01 June 2014 - 09:39 AM

 If you've run registry cleaners, you can expect the unexpected unfortunately.  They are snake oil.  They are totally unnecessary and can cause problems that're difficult to diagnose and very difficult to correct.  I think I'd back up any data I didn't want to lose, then restore to factory settings.


Everyone with a computer should back his system up to an external hard drive regularly.  :thumbsup:

#3 dc3

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Posted 01 June 2014 - 10:40 AM

You really need to read the information posted by quietman7 regarding registry cleaners and other optimization tools.  Quietman 7 is one of our Global Moderators and one of our Security specialist.

 

Why you should not use Registry Cleaners and Optimization Tools

 

Unfortunately wpgwpg is correct, your computer's registry may be damaged to the point that you may have to reinstall the operating system to resolve this issue.  Since you have not posted the model of this Toshiba I can't confirm whether this computer has a recovery partition or not.  If it does you may be able to use it to return the operating system to the state it was in when it came out of the box. 

 

Please do the following.

 

The sfc /scannow command scans all protected system files and replaces corrupted and incorrect versions with correct Microsoft versions.

 
Click on the Start button, then click on Run type cmd in the text box.  
 
You will see the following message This task will be created with administrative privileges, click on Ok, then press Enter.
 
If you are prompted for an administrator password or for a confirmation, enter the password, or click Allow.
 
A page similar to the one below will open.
 
commandprompt_zps212bc71a.png
 
Type in sfc /scannow and then press Enter to start the scan.  Please notice the space between sfc and the /scannow.
 
If the scan finds no integrity  problems in the first portion of the scan it should stop, to be sure that the scan has stopped wait five minutes, then type in exit and press Enter to stop the scan.
 
When the scan is finished please post the log of this scan.
 
To find sfc /scannow log, type cmd in the Search programs and files box, 
 
cmd will appear above the search box under Apps., right click on it and choose Run as administrator, this will open the Elevated Command Prompt.  This will look simlare to the image below.
 
elevatedcommandpromptw7_zpseba8c499.png
 
copy and paste the following in the Search programs and files box, then press Enter.  
 
findstr /c:"[SR]" %windir%\logs\cbs\cbs.log >%userprofile%\Desktop\sfcdetails.txt
 
This will place a new icon on the desktop titled sfcdetails.  Click on this to open the log, copy it and paste it in your topic. 
 
 

Please download and install Speccy to provide us with information about your computer.  When  FileHippo opens, click on Download latest version in the upper right pane.
 
When Speccy opens you will see a screen similar to the one below.
 
speccy9_zps2d9cdedc.png
 
Click on File which is outlined in red in the screen above, and then click on Publish Snapshot.
 
The following screen will appear, click on Yes.
 
speccy7_zpsfa02105f.png
 
The following screen will appear, click on Copy to Clipboard.
 
speccy3_zps1791b093.png
 
In your next post right click inside the Reply to Topic box, then click on Paste.  This will load a link to the Speccy log.
 
 

Please download MiniToolBox, save it to your desktop and run it.
 
 Checkmark the following checkboxes:
 
• List last 10 Event Viewer log
• List Installed Programs
• List Users, Partitions and Memory size.
• List Minidump Files
 
 Click on Go to start the scan.  Once it is finished highlight the text, copy it and paste it in your next post.
 

Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 


#4 Curranm

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Posted 01 June 2014 - 02:13 PM

WOW!!!!!!!!!!!!!! well I am using a toshiba satellite L505D, w/ AMD X2 Dual-Core QL-65 2.10ghz 2Gb of ramm 32bit OS. I will go through the deep black screen moves and report back here asap!!! thanks for the awesome response!!!



#5 Curranm

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Posted 02 June 2014 - 12:19 PM

OK did the CMD prompt, and it only got to 77%. here is the screen shot you requested

 

http://speccy.piriform.com/results/XrrrPbIiE5PIDLZaEMiZQfO



#6 Willy22

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Posted 03 June 2014 - 10:08 AM

- CPU temperature is very high (81 C). Open Task Manager to see which process takes LOT of CPU time.

- Remove all 3 instances of JAVA and IF you REALLY need it, then install the latest version.

- I see no Anti virus program. Install e.g. MS Security Essentials.


Edited by Willy22, 03 June 2014 - 01:01 PM.


#7 dc3

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Posted 04 June 2014 - 08:52 AM

I the Speccy I see that you have Windows defender enabled, but it doesn't look like the Windows Firewall is enabled.  Windows Defender isn't known to be as aggressive other active antivirus programs.  My personal choice would be to download Avast! free .  Once this is installed Windows 8 will disable the Windows Defender, this is done so that you can't accidentally run two active antivirus.

 

You haven't posted the MiniToolBox results, please run this and post the results.

 

I also see that you don't have updates enabled, there are important updates which you need to allow to be installed.  These updates address potential security issues and improvements which will enhance the performance of the operating system.

 

The maximum temperature for the Athlon 64 X2 QL is 100C.  Having said that, I believe 81C is too high for normal use.  I would suggest purchasing a can of gas duster (canned air in the vernacular), and blow out the dust.  There are vents on the side of the laptop, this is where you want to blow through.  The gas inside this can is liquefied, but when the gas is sprayed it reverts to a gas.  For this reason it is important that the can be held in a upright position, if it isn't the liquefied gas will spray out in the liquid form.  You do not want to spray this inside the computer, if it is wet inside the computer and it is turned on it can cause shorts.  

 

It is also important that the laptop be set on a flat surface so that the fan on the bottom of the case is unobstructed.

 

 

OK did the CMD prompt, and it only got to 77%.

 

I'm guessing that you are referring to my request to run the sfc /scannow?

 

Try running it ins Safe Mode with Command Prompt.

 

To boot into Safe Mode begin with the computer off.  

 

Press the power button and immediately start tapping the F8 key and continue till you see the Advanced Boot Options.

 

When you see the Advanced Boot Options you will see the choices for Safe Mode, Safe Mode with Networking, Safe Mode with Command Prompt.

 

Use the up or down key to navigate to Safe Mode with Command Prompt and press Enter to choose this option.

 

Follow the instructions I provided Post #3 to run the sfc /scannow.  Once this is complete use the instruction to locate the log, copy this and paste it in you next post. 

 

 

Please download Security Check by Screen317.

 
Double click on the download and choose to run the program.
 
A screen similar to the one below will open, click any key to run the program.
 
securitycheck_zpscfb86945.png
 
When the scan is finished there will be a log, copy and then paste your log in your next post.

Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 


#8 Willy22

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Posted 04 June 2014 - 09:38 AM

- Firewall is running on his Vista system but no Antivirus program.


Edited by Willy22, 04 June 2014 - 12:22 PM.


#9 dc3

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Posted 04 June 2014 - 11:03 AM

Dyslexia is a b***h. The Speccy states that the Firewall is enabled, but the Antivirus is disabled.  But below that it states the Home Defender is enabled.  Window Defender is not an antivirus, you need to install one.  I would suggest Avast free.  It is more robust than MSE and is not a resource hog as some of the other tend to be.


Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 


#10 Willy22

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Posted 05 June 2014 - 01:41 AM

- Temperature was high (81 C) but that was after an uptime of 11 hours.

- Update the BIOS.

- Install PcWinTech's CLEANMEM and let the program collapse the filecache. Memory usage is (relatively) high (> 50%)

- Use Piriform's Defraggler to defragment the swapfile on your harddisk.

- Use the build-in Windows Defragmentation program to defragment your harddisk once a month.



#11 Curranm

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Posted 05 June 2014 - 07:51 AM

I am using malwarebytes for my virus stuff. I tend to want to leave all the auto updates off and the windows defender and firewall stuff off, it only ever seems to cause problems. I will de dust my computer again, I did do this a few years ago by completely taking the laptop apart, and my laptop gave birth to a five pound dust bunny!!!! I sent it to Mr. Toshiba because I do not know what the dust bunny adoption/property laws for laptops. HAHA I will go through and work these recommendations and steps and report back asap!



#12 Willy22

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Posted 05 June 2014 - 08:27 AM

There's another program you can use in an attempt to repair your system: Tweaking's Windows Repair.

http://www.bleepingcomputer.com/download/windows-repair-all-in-one/


Edited by Willy22, 05 June 2014 - 08:52 AM.


#13 dc3

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Posted 05 June 2014 - 08:37 AM

Do not update the BIOS unless the manufacturer has a current update suggested, otherwise it is not needed.

 

I would suggest not running CleanMem.  The manufacturer of this program warns that this causes false positives when you run scans with your antivirus.  Bleeping Computer suggests that registry cleaners and optimization software not be used.

 

The following was originally posted by Animal, one of our Site Administrators.

 

Bleeping Computer DOES NOT recommend the use of registry cleaners/optimizers for several reasons:
 
Registry cleaners are extremely powerful applications that can damage the registry by using aggressive cleaning routines and cause your computer to become unbootable.
--------------------------------------------------------------
Not all registry cleaners are created equal. There are a number of them available but they do not all work entirely the same way. Each vendor uses different criteria as to what constitutes a "bad entry". One cleaner may find entries on your system that will not cause problems when removed, another may not find the same entries, and still another may want to remove entries required for a program to work.
 
Not all registry cleaners create a backup of the registry before making changes. If the changes prevent the system from booting up, then there is no backup available to restore it in order to regain functionality. A backup of the registry is essential BEFORE making any changes to the registry.
 
Improperly removing registry entries can hamper malware disinfection and make the removal process more difficult if your computer becomes infected. For example, removing malware related registry entries before the infection is properly identified can contribute to system instability and even make the malware undetectable to removal tools.
 
The usefulness of cleaning the registry is highly overrated and can be dangerous. In most cases, using a cleaner to remove obsolete, invalid, and erroneous entries does not affect system performance but it can result in unpredictable results.
 
Unless you have a particular problem that requires a registry edit to correct it, I would suggest you leave the registry alone. Using registry cleaning tools unnecessarily or incorrectly could lead to disastrous effects on your operating system such as preventing it from ever starting again. For routine use, the benefits to your computer are negligible while the potential risks are great.  
 
Malwarebytes is not an antivirus, you need to have an antivirus running.  If you continue to go online without an antivirus you will eventually be back here seeking help to clean an infection from your computer. 
 
I pointed this out previously, but I will reiterate... you need to allow the important Windows updates to be loaded.  You can set the updates so that it will let you choose which updates to choose, but unless you know which ones really need to be installed I would suggest letting Microsoft make these decisions for you.

Edited by dc3, 05 June 2014 - 08:38 AM.

Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 


#14 dc3

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Posted 05 June 2014 - 08:43 AM

I would like you to run the two scans posted below.

Please run the ESET OnlineScan

  • Hold down Control and click on this link to open ESET OnlineScan in a new window.
  • Click the esetonlinebtn.png button.
  • For alternate browsers only: (Microsoft Internet Explorer users can skip these steps)
    • Click on esetsmartinstaller_enu.exe to download the ESET Smart Installer. Save it to your desktop.
    • Double click on the esetsmartinstaller_enu.png icon on your desktop.
  • Check "YES, I accept the Terms of Use."
  • Click the Start button.
  • Accept any security warnings from your browser.
  • Under scan settings, check "Scan Archives" and "Remove found threats"
  • Click Advanced settings and select the following:
    • Scan potentially unwanted applications
    • Scan for potentially unsafe applications
    • Enable Anti-Stealth technology
  • ESET will then download updates for itself, install itself, and begin scanning your computer. Please be patient as this can take some time.
  • When the scan completes, click List Threats
  • Click Export, and save the file to your desktop using a unique name, such as ESETScan. Include the contents of this report in your next reply.
  • Click the Back button.
  • Click the Finish button.

 

This version of Malwarebytes is the new 2.0.  

 

Please download Malwarebytes Anti-Malware.  After clicking on the link the download will start automatically.
 
1)  Double-click on mbam-setup.exe, then click on Run to install the application, follow the prompts through the installation.
 
2)  Malwarebytes will automatically open.  If this is the first time you have run this version of Malwarbytes you will see an image like the one below.
 
mbam1_zps95cc812c.png
 
Click on Update Now, after Malwarebytes is updated click on Scan.
 
If this isn't the first time you have run this version, then you will see an image like the one below.  Click on Scan
 
mbam1_zps98e7fba9.png
 
You will be prompted to update Malwarebytes, to do so click on Update Now.
 
 mbam2_zps85f38f0c.png
 
3)  The scan will automatically run now.
 
mbamreplace_zps3ead4824.png
 
 
4)  When the scan is complete the results will be displayed.  Click on Quarantine All, then click on Apply Actions
 
mbam4_zps23e52ad4.png
 
 
5)  To complete any actions taken you will be asked if you want to restart your computer, click on Yes
 
 mbam4_zps490948cc.png
 
6)  Please post the Malwarebytes log.
 
To find your Malwarebytes log,download mbam-check.exe from here and save it to your desktop.
 
To open the log double click on mbam-check.exe on your desktop.  When the log opens, scroll down toward the bottom of the log to Quarantined Items.  Copy and paste this in your next post.

Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 





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