My computer has been shutting down unexpectedly for the past week, a total of 4 times over the last 7 days. The error message is almost exactly the same each time. It reads as follows:
Windows has recovered from an unexpected shutdown
Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.768.3
Locale ID: 1033
Additional information about the problem:
OS Version: 6 1 7601
Service Pack: 1 0
Product: 768 1
Files that help describe the problem:
I have run anti-malware scans, virus scans and set the restore point back to an earlier date. Everything was good for about 4 days and then today I got the shutdown and the error again.
I have a Combofix scan that I ran today, but per your instructions have not included it.
I also have an MSINFO.nfo file that I don't know how to upload to you.
Any guidance would really be appreciated.