Jump to content


 


Register a free account to unlock additional features at BleepingComputer.com
Welcome to BleepingComputer, a free community where people like yourself come together to discuss and learn how to use their computers. Using the site is easy and fun. As a guest, you can browse and view the various discussions in the forums, but can not create a new topic or reply to an existing one unless you are logged in. Other benefits of registering an account are subscribing to topics and forums, creating a blog, and having no ads shown anywhere on the site.


Click here to Register a free account now! or read our Welcome Guide to learn how to use this site.

Photo

MOVED.. Intermittent BSOD error


  • Please log in to reply
18 replies to this topic

#1 moffettleslie

moffettleslie

  • Members
  • 10 posts
  • OFFLINE
  •  
  • Local time:06:52 AM

Posted 31 May 2014 - 03:58 PM

Hello,

 

My computer has been shutting down unexpectedly for the past week, a total of 4 times over the last 7 days.  The error message is almost exactly the same each time.  It reads as follows:

 

Windows has recovered from an unexpected shutdown
Problem signature:
Problem Event Name: BlueScreen
OS Version:    6.1.7601.2.1.0.768.3    
Locale ID:    1033    
Additional information about the problem:    
BCCode:    a    
BCP1:    FFFFF8A000351818    
BCP2:     0000000000000002
BCP3:     0000000000000000
BCP4:     FFFFF800034C625B
OS Version:    6 1 7601
Service Pack:    1 0
Product:    768 1
Files that help describe the problem:

C:\Windows\Minidump\052614-37159-01.dmp

C:\Users\Leslie\AppData\Local\Temp\WER-78718-0.sysdata.xml

 

I have run anti-malware scans, virus scans and set the restore point back to an earlier date.  Everything was good for about 4 days and then today I got the shutdown and the error again.

 

I have a Combofix scan that I ran today, but per your instructions have not included it. 

 

I also have an MSINFO.nfo file that I don't know how to upload to you.

 

Any guidance would really be appreciated.

 

Leslie



BC AdBot (Login to Remove)

 


#2 wpgwpg

wpgwpg

  • Members
  • 1,149 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:US of A
  • Local time:09:52 AM

Posted 31 May 2014 - 04:57 PM

 What are the make and model?  How old is it?  What version of Windows?  Have you checked the temperatures?


Everyone with a computer should back his system up to an external hard drive regularly.  :thumbsup:

#3 moffettleslie

moffettleslie
  • Topic Starter

  • Members
  • 10 posts
  • OFFLINE
  •  
  • Local time:06:52 AM

Posted 31 May 2014 - 05:02 PM

Dell XPS 8300 DesktopCore i7-2600 3.4GHZ. 

 

Windows 7 Home Premium, SP1

 

It's less than 3 years old and the temperature's okay.  In fact, all 4 shut down's have all happened after the computer had been on for less than an hour.



#4 boopme

boopme

    To Insanity and Beyond


  • Global Moderator
  • 73,329 posts
  • ONLINE
  •  
  • Gender:Male
  • Location:NJ USA
  • Local time:09:52 AM

Posted 31 May 2014 - 08:59 PM

Not malware, moved to WIN 7

possible driver/hardware  issue.


How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#5 hamluis

hamluis

    Moderator


  • Moderator
  • 55,874 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Killeen, TX
  • Local time:08:52 AM

Posted 31 May 2014 - 09:21 PM

Please download MiniToolBox  , save it to your desktop and run it.
 
Checkmark the following checkboxes:
  List last 10 Event Viewer log
  List Installed Programs
  List Users, Partitions and Memory size.
 
Click Go and paste the content into your next post.
 
Also...please Publish a Snapshot using Speccy - http://www.bleepingcomputer.com/forums/topic323892.html/page__p__1797792#entry1797792 , taking care to post the link of the snapshot in your next post.
 
Louis



#6 moffettleslie

moffettleslie
  • Topic Starter

  • Members
  • 10 posts
  • OFFLINE
  •  
  • Local time:06:52 AM

Posted 01 June 2014 - 12:53 PM

Thank you so much for your help.  I hope I did this correctly.  The link to the snapshot follows the mini ToolBox report.

 

MiniToolBox by Farbar  Version: 23-01-2014
Ran by Leslie (administrator) on 01-06-2014 at 10:46:12
Running from "C:\Users\Leslie\Downloads"
Microsoft Windows 7 Home Premium  Service Pack 1 (X64)
Boot Mode: Normal
***************************************************************************

========================= Event log errors: ===============================

Application errors:
==================
Error: (05/31/2014 08:15:46 AM) (Source: SideBySide) (User: )
Description: Activation context generation failed for "C:\Windows\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.17514_none_fa396087175ac9ac.manifest1".Error in manifest or policy file "C:\Windows\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.17514_none_fa396087175ac9ac.manifest2" on line C:\Windows\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.17514_none_fa396087175ac9ac.manifest3.
A component version required by the application conflicts with another component version already active.
Conflicting components are:.
Component 1: C:\Windows\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.17514_none_fa396087175ac9ac.manifest.
Component 2: C:\Windows\WinSxS\manifests\x86_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.17514_none_41e6975e2bd6f2b2.manifest.

Error: (05/30/2014 01:08:26 PM) (Source: Application Error) (User: )
Description: Faulting application name: mbamservice.exe, version: 3.0.2.0, time stamp: 0x5318d363
Faulting module name: mbamservice.exe, version: 3.0.2.0, time stamp: 0x5318d363
Exception code: 0x40000015
Fault offset: 0x0007da8a
Faulting process id: 0x1788
Faulting application start time: 0xmbamservice.exe0
Faulting application path: mbamservice.exe1
Faulting module path: mbamservice.exe2
Report Id: mbamservice.exe3

Error: (05/30/2014 06:35:31 AM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: m->NextScheduledSPRetry 15585

Error: (05/30/2014 06:35:31 AM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: m->NextScheduledEvent 15585

Error: (05/30/2014 06:35:31 AM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: Continuously busy for more than a second

Error: (05/30/2014 06:21:29 AM) (Source: SideBySide) (User: )
Description: Activation context generation failed for "C:\Windows\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.17514_none_fa396087175ac9ac.manifest1".Error in manifest or policy file "C:\Windows\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.17514_none_fa396087175ac9ac.manifest2" on line C:\Windows\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.17514_none_fa396087175ac9ac.manifest3.
A component version required by the application conflicts with another component version already active.
Conflicting components are:.
Component 1: C:\Windows\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.17514_none_fa396087175ac9ac.manifest.
Component 2: C:\Windows\WinSxS\manifests\x86_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.17514_none_41e6975e2bd6f2b2.manifest.

Error: (05/29/2014 06:49:28 AM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: m->NextScheduledSPRetry 15585

Error: (05/29/2014 06:49:28 AM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: m->NextScheduledEvent 15585

Error: (05/29/2014 06:49:28 AM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: Continuously busy for more than a second

Error: (05/28/2014 08:16:46 AM) (Source: SideBySide) (User: )
Description: Activation context generation failed for "C:\Windows\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.17514_none_fa396087175ac9ac.manifest1".Error in manifest or policy file "C:\Windows\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.17514_none_fa396087175ac9ac.manifest2" on line C:\Windows\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.17514_none_fa396087175ac9ac.manifest3.
A component version required by the application conflicts with another component version already active.
Conflicting components are:.
Component 1: C:\Windows\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.17514_none_fa396087175ac9ac.manifest.
Component 2: C:\Windows\WinSxS\manifests\x86_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.17514_none_41e6975e2bd6f2b2.manifest.


System errors:
=============
Error: (05/31/2014 01:16:01 PM) (Source: Service Control Manager) (User: )
Description: The MemeoBackgroundService service failed to start due to the following error:
%%31

Error: (05/31/2014 01:14:16 PM) (Source: Service Control Manager) (User: )
Description: The PEVSystemStart service is marked as an interactive service.  However, the system is configured to not allow interactive services.  This service may not function properly.

Error: (05/31/2014 01:14:15 PM) (Source: Microsoft-Windows-Kernel-General) (User: LesliePC)
Description: 0x8000002a34\??\c:\windows\erdnt\subs\software

Error: (05/31/2014 01:14:06 PM) (Source: Service Control Manager) (User: )
Description: The PEVSystemStart service is marked as an interactive service.  However, the system is configured to not allow interactive services.  This service may not function properly.

Error: (05/31/2014 01:11:42 PM) (Source: Service Control Manager) (User: )
Description: The PEVSystemStart service is marked as an interactive service.  However, the system is configured to not allow interactive services.  This service may not function properly.

Error: (05/31/2014 09:59:10 AM) (Source: BugCheck) (User: )
Description: 0x0000000a (0xfffff8a0003550e8, 0x0000000000000002, 0x0000000000000000, 0xfffff8000347e25b)C:\Windows\MEMORY.DMP053114-39827-01

Error: (05/31/2014 09:58:04 AM) (Source: EventLog) (User: )
Description: The previous system shutdown at 08:53:11 on ?31/?05/?2014 was unexpected.

Error: (05/30/2014 01:08:43 PM) (Source: Service Control Manager) (User: )
Description: The MBAMService service terminated unexpectedly.  It has done this 1 time(s).

Error: (05/26/2014 08:21:17 AM) (Source: BugCheck) (User: )
Description: 0x0000000a (0xfffff8a000351818, 0x0000000000000002, 0x0000000000000000, 0xfffff800034c625b)C:\Windows\MEMORY.DMP052614-37159-01

Error: (05/26/2014 08:20:43 AM) (Source: EventLog) (User: )
Description: The previous system shutdown at 08:07:02 on ?26/?05/?2014 was unexpected.


Microsoft Office Sessions:
=========================
Error: (05/31/2014 08:15:46 AM) (Source: SideBySide)(User: )
Description: C:\Windows\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.17514_none_fa396087175ac9ac.manifestC:\Windows\WinSxS\manifests\x86_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.17514_none_41e6975e2bd6f2b2.manifestC:\Program Files (x86)\Nuance\NaturallySpeaking12\Program\dragon_support_packager.exe

Error: (05/30/2014 01:08:26 PM) (Source: Application Error)(User: )
Description: mbamservice.exe3.0.2.05318d363mbamservice.exe3.0.2.05318d363400000150007da8a178801cf7c42e91e6621C:\Program Files (x86)\Malwarebytes Anti-Malware\mbamservice.exeC:\Program Files (x86)\Malwarebytes Anti-Malware\mbamservice.exe28367cdd-e836-11e3-afae-782bcb91f41e

Error: (05/30/2014 06:35:31 AM) (Source: Bonjour Service)(User: )
Description: Task Scheduling Error: m->NextScheduledSPRetry 15585

Error: (05/30/2014 06:35:31 AM) (Source: Bonjour Service)(User: )
Description: Task Scheduling Error: m->NextScheduledEvent 15585

Error: (05/30/2014 06:35:31 AM) (Source: Bonjour Service)(User: )
Description: Task Scheduling Error: Continuously busy for more than a second

Error: (05/30/2014 06:21:29 AM) (Source: SideBySide)(User: )
Description: C:\Windows\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.17514_none_fa396087175ac9ac.manifestC:\Windows\WinSxS\manifests\x86_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.17514_none_41e6975e2bd6f2b2.manifestC:\Program Files (x86)\Nuance\NaturallySpeaking12\Program\dragon_support_packager.exe

Error: (05/29/2014 06:49:28 AM) (Source: Bonjour Service)(User: )
Description: Task Scheduling Error: m->NextScheduledSPRetry 15585

Error: (05/29/2014 06:49:28 AM) (Source: Bonjour Service)(User: )
Description: Task Scheduling Error: m->NextScheduledEvent 15585

Error: (05/29/2014 06:49:28 AM) (Source: Bonjour Service)(User: )
Description: Task Scheduling Error: Continuously busy for more than a second

Error: (05/28/2014 08:16:46 AM) (Source: SideBySide)(User: )
Description: C:\Windows\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.17514_none_fa396087175ac9ac.manifestC:\Windows\WinSxS\manifests\x86_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.17514_none_41e6975e2bd6f2b2.manifestC:\Program Files (x86)\Nuance\NaturallySpeaking12\Program\dragon_support_packager.exe


CodeIntegrity Errors:
===================================
  Date: 2011-12-30 18:41:23.071
  Description: Windows is unable to verify the image integrity of the file \Device\HarddiskVolume3\ComboFix\catchme.sys because file hash could not be found on the system. A recent hardware or software change might have installed a file that is signed incorrectly or damaged, or that might be malicious software from an unknown source.

  Date: 2011-12-30 18:41:23.055
  Description: Windows is unable to verify the image integrity of the file \Device\HarddiskVolume3\ComboFix\catchme.sys because file hash could not be found on the system. A recent hardware or software change might have installed a file that is signed incorrectly or damaged, or that might be malicious software from an unknown source.

  Date: 2011-12-27 08:40:56.173
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume3\Program Files (x86)\Spyware Doctor\smum64.dll because the set of per-page image hashes could not be found on the system.

  Date: 2011-12-11 14:43:53.373
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume3\Program Files\CheckPoint\ZAForceField\Plugins\ISWSHEX.dll because the set of per-page image hashes could not be found on the system.

  Date: 2011-12-11 14:28:43.374
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume3\Program Files\CheckPoint\ZAForceField\Plugins\ISWSHEX.dll because the set of per-page image hashes could not be found on the system.


=========================== Installed Programs ============================

µTorrent (Version: 3.0.0)
7-Zip 9.20
Adobe Acrobat X Pro (Version: 10.1.10)
Adobe AIR (Version: 3.7.0.1530)
Adobe Flash Player 13 ActiveX (Version: 13.0.0.214)
Adobe Flash Player 13 Plugin (Version: 13.0.0.214)
Adobe Photoshop Elements 2.0 (Version: 2.0)
Adobe Reader X (10.1.10) (Version: 10.1.10)
Adobe Shockwave Player 12.0 (Version: 12.0.0.112)
Adolix Split and Merge PDF v2.1
Aiseesoft Blu-ray to MKV Ripper 6.3.22
Aiseesoft DVD Creator 5.1.58 (Version: 5.1.58)
Aiseesoft PDF to Word Converter 3.2.6 (Version: 3.2.6)
Aiseesoft Total Media Converter Platinum 6.3.8
Aiseesoft Total Video Converter 7.1.22 (Version: 7.1.22)
Amazon Kindle
ANIWZCS2 Service
A-PDF Number Pro
Apple Application Support (Version: 3.0.1)
Apple Mobile Device Support (Version: 7.1.1.3)
Apple Software Update (Version: 2.1.3.127)
Ashampoo Burning Studio 2012 v.10.0.15 (Version: 10.0.15)
AT&T Troubleshoot & Resolve (Version: 8.3.1.18)
Audacity 2.0
AUDIOzilla v1.1
AVI Splitter
AviSynth 2.5
Bigasoft Total Video Converter 3.5.18.4353
Bing Rewards Client Installer (Version: 16.0.345.0)
Bonjour (Version: 3.0.0.10)
Brother HL-5240 (Version: 1.00)
Bullzip PDF Printer 8.2.0.1406 (Version: 8.2.0.1406)
BurnAware Home 5.5 GOTD
Catalina Savings Printer (Version: 1.0.0)
Cisco Connect (Version: 1.4.11266.0)
Compatibility Pack for the 2007 Office system (Version: 12.0.6612.1000)
Consumer In-Home Service Agreement (Version: 2.0.0)
CyberLink PowerDVD 9.5 (Version: 9.5.1.3426)
D3DX10 (Version: 15.4.2368.0902)
Definition Update for Microsoft Office 2010 (KB982726) 32-Bit Edition
Dell Edoc Viewer (Version: 1.0.0)
Dell Getting Started Guide (Version: 1.00.0000)
Ditto
D-Link RangeBooster N DWA-140
Doxillion Document Converter (Version: 2.17)
Dragon NaturallySpeaking 12 (Version: 12.50.000)
Easy File Undelete (Version: 3.0)
EPS Viewer
EPSON Scan
eReg (Version: 1.20.138.34)
Express Scribe
FBackup 4
ffdshow [rev 2583] [2009-01-05] (Version: 1.0)
FileZilla Client 3.5.3 (Version: 3.5.3)
FillAnyPDF Desktop Companion version 1.0b (Version: 1.0b)
Final Draft (Version: 8.0.2.113)
FireShot Pro for Firefox, SeaMonkey and Thunderbird
Folder Marker Home (Version: 4.2)
Folder Marker Home v 3.2 GAOTD Edition (Version: 3.2)
FolderIco 2.0
Format Converter 5 (Version: 5.0.13.927)
FormatFactory 2.70 (Version: 2.70)
Free M4a to MP3 Converter 8.1
Glary Utilities PRO 5.0 (Version: 5.0.0.1)
Google Chrome (Version: 35.0.1916.114)
Google Update Helper (Version: 1.3.24.7)
Haali Media Splitter
HandBrake 0.9.9.1 (Version: 0.9.9.1)
HotDocs Player 11 (64bit) (Version: 11.01.4458)
ImageMagick 6.8.0-8 Q16 (2012-12-01) (Version: 6.8.0)
Intel® Rapid Storage Technology (Version: 10.0.0.1046)
Internet Download Manager
iSEEK AnswerWorks English Runtime (Version: 010.000.0101)
iSkysoft Video Converter Ultimate(Build 4.6.0.0) (Version: 4.6.0.0)
iTunes (Version: 11.1.5.5)
Java 7 Update 55 (Version: 7.0.550)
Java Auto Updater (Version: 2.1.9.8)
Junk Mail filter update (Version: 15.4.3502.0922)
Keyboard Leds (Version: 1.5)
KiwiG Data Recovery 6.2.2
Kvisoft Data Recovery1.5.2 (Version: 1.5.2)
Logitech SetPoint 6.30 (Version: 6.30.43)
Logitech Solar App 1.10 (Version: 1.10.3)
Malwarebytes Anti-Malware version 2.0.2.1012 (Version: 2.0.2.1012)
Memeo Instant Backup (Version: 4.60.0.7876)
Mesh Runtime (Version: 15.4.5722.2)
Microsoft .NET Framework 4 Client Profile (Version: 4.0.30319)
Microsoft .NET Framework 4 Extended (Version: 4.0.30319)
Microsoft Application Error Reporting (Version: 12.0.6015.5000)
Microsoft Default Manager (Version: 2.2.114.0)
Microsoft IntelliPoint 8.2 (Version: 8.20.468.0)
Microsoft Office Access MUI (English) 2010 (Version: 14.0.7015.1000)
Microsoft Office Access Setup Metadata MUI (English) 2010 (Version: 14.0.7015.1000)
Microsoft Office Excel MUI (English) 2010 (Version: 14.0.7015.1000)
Microsoft Office Home and Student 2010 (Version: 14.0.7015.1000)
Microsoft Office Office 64-bit Components 2010 (Version: 14.0.7015.1000)
Microsoft Office OneNote MUI (English) 2010 (Version: 14.0.7015.1000)
Microsoft Office Outlook 2010 (Version: 14.0.7015.1000)
Microsoft Office Outlook MUI (English) 2010 (Version: 14.0.7015.1000)
Microsoft Office PowerPoint MUI (English) 2010 (Version: 14.0.7015.1000)
Microsoft Office Proof (English) 2010 (Version: 14.0.7015.1000)
Microsoft Office Proof (French) 2010 (Version: 14.0.7015.1000)
Microsoft Office Proof (Spanish) 2010 (Version: 14.0.7015.1000)
Microsoft Office Proofing (English) 2010 (Version: 14.0.7015.1000)
Microsoft Office Publisher MUI (English) 2010 (Version: 14.0.7015.1000)
Microsoft Office Shared 64-bit MUI (English) 2010 (Version: 14.0.7015.1000)
Microsoft Office Shared 64-bit Setup Metadata MUI (English) 2010 (Version: 14.0.7015.1000)
Microsoft Office Shared MUI (English) 2010 (Version: 14.0.7015.1000)
Microsoft Office Shared Setup Metadata MUI (English) 2010 (Version: 14.0.7015.1000)
Microsoft Office Single Image 2010 (Version: 14.0.7015.1000)
Microsoft Office Word MUI (English) 2010 (Version: 14.0.7015.1000)
Microsoft Outlook 2010 (Version: 14.0.7015.1000)
Microsoft Security Client (Version: 4.5.0216.0)
Microsoft Security Essentials (Version: 4.5.216.0)
Microsoft Silverlight (Version: 5.1.30214.0)
Microsoft SQL Server 2005 Compact Edition [ENU] (Version: 3.1.0000)
Microsoft Visual C++ 2005 Redistributable (Version: 8.0.59193)
Microsoft Visual C++ 2005 Redistributable (Version: 8.0.61001)
Microsoft Visual C++ 2005 Redistributable (x64) (Version: 8.0.59192)
Microsoft Visual C++ 2005 Redistributable (x64) (Version: 8.0.61000)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.17 (Version: 9.0.30729)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161 (Version: 9.0.30729.6161)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.21022 (Version: 9.0.21022)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17 (Version: 9.0.30729)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 (Version: 9.0.30729.6161)
Microsoft Visual C++ 2010  x64 Redistributable - 10.0.40219 (Version: 10.0.40219)
Microsoft Visual C++ 2010  x86 Redistributable - 10.0.40219 (Version: 10.0.40219)
Miro Video Converter (Version: 0.8.0)
Mozilla Firefox 29.0.1 (x86 en-US) (Version: 29.0.1)
Mozilla Maintenance Service (Version: 29.0.1)
MSVCRT (Version: 15.4.2862.0708)
MSVCRT_amd64 (Version: 15.4.2862.0708)
MSXML 4.0 SP2 (KB954430) (Version: 4.20.9870.0)
MSXML 4.0 SP2 (KB973688) (Version: 4.20.9876.0)
MSXML 4.0 SP2 Parser and SDK (Version: 4.20.9818.0)
MSXML 4.0 SP3 Parser (KB2721691) (Version: 4.30.2114.0)
MSXML 4.0 SP3 Parser (KB2758694) (Version: 4.30.2117.0)
MSXML 4.0 SP3 Parser (KB973685) (Version: 4.30.2107.0)
MSXML 4.0 SP3 Parser (Version: 4.30.2100.0)
Multimedia Card Reader (Version: 1.7.915.93)
Nuance OmniPage 18 (Version: 18.0.0000)
Nuance PaperPort 12 (Version: 12.1.0000)
Nuance PDF Create 7 (Version: 7.10.2264)
NVIDIA Display Control Panel (Version: 6.14.12.5915)
NVIDIA Drivers (Version: 1.10.62.40)
Office Printing Essentials (Version: 1.0.0.3)
Open XML SDK 2.5 for Microsoft Office (Version: 2.5.5631)
Opera 12.12 (Version: 12.12.1707)
PaperPort Image Printer 64-bit (Version: 1.00.0001)
Paragon Backup and Recovery™ 11 Compact Edition (Version: 90.00.0003)
Pazera Free MP4 to AVI Converter 1.8 (Version: 1.8)
PDF OCR 4.2
Photo Stamp Remover 5.0 (Version: 5.0)
PhotoPad Image Editor (Version: 2.36)
Pixillion Image Converter
Prism Video File Converter (Version: 2.01)
Quicken 2011 (Version: 20.1.8.6)
QuickTime (Version: 7.74.80.86)
RAR File Open Knife - Free Opener (Version: 2.40)
RealNetworks - Microsoft Visual C++ 2008 Runtime (Version: 9.0)
RealPlayer (Version: 15.0.6)
RealUpgrade 1.1 (Version: 1.1.0)
RecordMax Burning Studio 6.0.1
Recuva (Version: 1.48)
RunRev LiveCode Player Browser Plugin (Version: 9)
Safari (Version: 5.34.57.2)
Seagate Dashboard (Version: 1.1.0.1421)
Secunia PSI (2.0.0.3003)
Service Pack 2 for Microsoft Office 2010 (KB2687455) 32-Bit Edition
ShortKeys 3 (Version: 3.2.1.1)
Simpo PDF to Text 2.2.0.0
SmartFTP Client (Version: 4.0.1234.0)
SmartFTP Client Setup Files 4.0 (x64) (remove only) (Version: 4.0)
SoftOrbits Photo Retoucher 1.3 (Version: 1.3)
Sony Player Plug-in for Windows Media Player
Sothink Movie DVD Maker (Version: 3.7)
Spybot - Search & Destroy (Version: 1.6.2)
Stamps.com
Stamps.com (Version: 9.6.1.2323)
SUPERAntiSpyware (Version: 5.6.1014)
Switch Sound File Converter
swMSM (Version: 12.0.0.1)
THX TruStudio PC (Version: 1.0)
Tipard Video Converter Platinum 6.2.16 (Version: 6.2.16)
Undelete 360
update (Version: 3.00.0000)
Update for Microsoft .NET Framework 4 Client Profile (KB2468871) (Version: 1)
Update for Microsoft .NET Framework 4 Client Profile (KB2473228) (Version: 1)
Update for Microsoft .NET Framework 4 Client Profile (KB2533523) (Version: 1)
Update for Microsoft .NET Framework 4 Client Profile (KB2600217) (Version: 1)
Update for Microsoft .NET Framework 4 Client Profile (KB2836939) (Version: 1)
Update for Microsoft .NET Framework 4 Client Profile (KB2836939v3) (Version: 3)
Update for Microsoft .NET Framework 4 Extended (KB2468871) (Version: 1)
Update for Microsoft .NET Framework 4 Extended (KB2533523) (Version: 1)
Update for Microsoft .NET Framework 4 Extended (KB2600217) (Version: 1)
Update for Microsoft .NET Framework 4 Extended (KB2836939) (Version: 1)
Update for Microsoft .NET Framework 4 Extended (KB2836939v3) (Version: 3)
Update for Microsoft Access 2010 (KB2553446) 32-Bit Edition
Update for Microsoft Filter Pack 2.0 (KB2878281) 32-Bit Edition
Update for Microsoft InfoPath 2010 (KB2817369) 32-Bit Edition
Update for Microsoft Office 2010 (KB2494150)
Update for Microsoft Office 2010 (KB2589298) 32-Bit Edition
Update for Microsoft Office 2010 (KB2589352) 32-Bit Edition
Update for Microsoft Office 2010 (KB2589375) 32-Bit Edition
Update for Microsoft Office 2010 (KB2597087) 32-Bit Edition
Update for Microsoft Office 2010 (KB2760598) 32-Bit Edition
Update for Microsoft Office 2010 (KB2794737) 32-Bit Edition
Update for Microsoft Office 2010 (KB2825635) 32-Bit Edition
Update for Microsoft Office 2010 (KB2850079) 32-Bit Edition
Update for Microsoft Office 2010 (KB2878225) 32-Bit Edition
Update for Microsoft OneNote 2010 (KB2837595) 32-Bit Edition
Update for Microsoft Outlook 2010 (KB2687567) 32-Bit Edition
Update for Microsoft PowerPoint 2010 (KB2837579) 32-Bit Edition
Update for Microsoft SharePoint Workspace 2010 (KB2760601) 32-Bit Edition
Update for Microsoft Visio 2010 (KB2880526) 32-Bit Edition
Update for Microsoft Visio Viewer 2010 (KB2837587) 32-Bit Edition
uRex DVD Ripper Platinum
uRex Video Converter Platinum
VC 9.0 Runtime (Version: 1.0.0)
VideoPad Video Editor
VLC media player 1.1.11 (Version: 1.1.11)
Vuze (Version: 5.3.0.0)
Windows Live Communications Platform (Version: 15.4.3502.0922)
Windows Live Essentials (Version: 15.4.3502.0922)
Windows Live Essentials (Version: 15.4.3508.1109)
Windows Live ID Sign-in Assistant (Version: 7.250.4225.0)
Windows Live Installer (Version: 15.4.3502.0922)
Windows Live Language Selector (Version: 15.4.3508.1109)
Windows Live Mail (Version: 15.4.3502.0922)
Windows Live Mesh (Version: 15.4.3502.0922)
Windows Live Mesh ActiveX Control for Remote Connections (Version: 15.4.5722.2)
Windows Live Messenger (Version: 15.4.3502.0922)
Windows Live MIME IFilter (Version: 15.4.3502.0922)
Windows Live Movie Maker (Version: 15.4.3502.0922)
Windows Live Photo Common (Version: 15.4.3502.0922)
Windows Live Photo Gallery (Version: 15.4.3502.0922)
Windows Live PIMT Platform (Version: 15.4.3508.1109)
Windows Live Remote Client (Version: 15.4.5722.2)
Windows Live Remote Client Resources (Version: 15.4.5722.2)
Windows Live Remote Service (Version: 15.4.5722.2)
Windows Live Remote Service Resources (Version: 15.4.5722.2)
Windows Live SOXE (Version: 15.4.3502.0922)
Windows Live SOXE Definitions (Version: 15.4.3502.0922)
Windows Live UX Platform (Version: 15.4.3502.0922)
Windows Live UX Platform Language Pack (Version: 15.4.3508.1109)
Windows Live Writer (Version: 15.4.3502.0922)
Windows Live Writer Resources (Version: 15.4.3502.0922)
WinX DVD Copy Pro 3.4.3
WinX DVD Ripper Platinum API 6.3.5
WinX HD Video Converter Deluxe 3.12.2
WinX Video Converter 4.5.18
WordPerfect IFilter 64 bit (Version: 1.2)
WordPerfect Lightning - IPM (Version: 1.0)
WordPerfect Lightning - Messages (Version: 1.0)
WordPerfect Lightning - MSOM (Version: 1.1)
WordPerfect Office X5 - Common (Version: 15.7)
Wordperfect Office X5 - EN (Version: 15.7)
WordPerfect Office X5 - Filters (Version: 15.7)
WordPerfect Office X5 - Graphics (Version: 15.3)
WordPerfect Office X5 - IPM (Version: 15.7)
WordPerfect Office X5 - LegalTools (Version: 15.7)
WordPerfect Office X5 - Migration Manager (Version: 15.7)
WordPerfect Office X5 - Oxford (Version: 15.7)
WordPerfect Office X5 - PerfectExperts EN (Version: 15.3)
WordPerfect Office X5 - PR (Version: 15.3)
WordPerfect Office X5 - QP (Version: 15.7)
WordPerfect Office X5 - Setup Files (Version: 15.7)
WordPerfect Office X5 - Skins (Version: 15.3)
WordPerfect Office X5 - System EN (Version: 15.0)
WordPerfect Office X5 - Templates (Version: 15.3)
WordPerfect Office X5 - WP (Version: 15.7)
WordPerfect Office X5 - WT (Version: 15.7)
WordPerfect Office X5 (Version: 15.0.0.528)
WordPerfect Office X5 (Version: 15.7)
Xilisoft AVI to DVD Converter (Version: 7.1.3.20121219)
Xilisoft FLV Converter (Version: 7.7.3.20131014)
XP Codec Pack (Version: 2.5.3)
Your Uninstaller! 7 (Version: 7.4.2011.12)

========================= Memory info: ===================================

Percentage of memory in use: 17%
Total physical RAM: 16366.45 MB
Available physical RAM: 13568.88 MB
Total Pagefile: 32731.07 MB
Available Pagefile: 29889.68 MB
Total Virtual: 4095.88 MB
Available Virtual: 3957.69 MB

========================= Partitions: =====================================

1 Drive c: (OS) (Fixed) (Total:1384.98 GB) (Free:1188.47 GB) NTFS

========================= Users: ========================================

User accounts for \\LESLIEPC

Administrator            Guest                    Leslie                   


**** End of log ****

 

 

Link to snapshot:

 

http://speccy.piriform.com/results/hfsgpeLCNUiuw5RIHDBqPmT

 

 



#7 hamluis

hamluis

    Moderator


  • Moderator
  • 55,874 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Killeen, TX
  • Local time:08:52 AM

Posted 01 June 2014 - 02:40 PM

Glary Utilities PRO 5.0 (Version: 5.0.0.1)
Spybot - Search & Destroy (Version: 1.6.2)
Your Uninstaller! 7

 

I would start with removing the above...then running the chkdsk /r command...followed by running the sfc /scannow command.

 

Your errors via MTB...seem to reflect file problems/corruption and perhaps running the two commands I suggested will address this (after suggested programs are removed).

 

You seem to have a lot of software for converting/editing music file formats...I would also uninstall all of those until I could get sound back.  Each one of those has drivers installed and one or more may have damaged your basic audio drivers (and more).

 

I see no indications of overheating at all...nor do I see evidence of a problem with the hard drive.

 

Louis



#8 moffettleslie

moffettleslie
  • Topic Starter

  • Members
  • 10 posts
  • OFFLINE
  •  
  • Local time:06:52 AM

Posted 01 June 2014 - 02:45 PM

Thank you so much Harmulus!  I will follow your instructions.

 

One question I have - I do not have an audio problem - should i still remove all of the converting/editing format software?  I do transcription for my business and use some of them to convert various formats clients send me. 


Edited by moffettleslie, 01 June 2014 - 02:46 PM.


#9 hamluis

hamluis

    Moderator


  • Moderator
  • 55,874 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Killeen, TX
  • Local time:08:52 AM

Posted 01 June 2014 - 02:53 PM

Sorry, I get confused easily :).  My mind was still partly on the previous topic I tried to assist on, my apologies.

 

Let's just try removing the 3 I listed as the beginning of my previous post.  Glary Utilities is junk, IMO...Spybot is past its best days and you have a better program (SUPERAntiSpyware) installed...and the uninstaller utility is a piece of software that the system does not need and seems to advertise as being an optimizer of sorts.  Optimizers are "fool's gold", often causing problems that are unnecessary, IMO.

 

Louis



#10 moffettleslie

moffettleslie
  • Topic Starter

  • Members
  • 10 posts
  • OFFLINE
  •  
  • Local time:06:52 AM

Posted 01 June 2014 - 08:08 PM

Hi Louis,

 

I have a question for you.  I ran the chkdsk /r which took a long time, but finished.

 

The sfc /scannow ran through a verification phase pretty quickly and ended with a message that said "windows resource protection did not find any integrity violations.  Would this be the end of what I need to do?  I thought the scannow would take longer.

 

Thanks again for all you help.  I did uninstall the 3 programs you suggested before I ran the two commands.

 

Leslie



#11 hamluis

hamluis

    Moderator


  • Moderator
  • 55,874 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Killeen, TX
  • Local time:08:52 AM

Posted 02 June 2014 - 09:03 AM

Hmmm...I would run the sfc /scannow command again.  IME, the scan usually proceeds relatively slowly...and, if any files are needed, it prompts for the Windows install disk.

 

It won't hurt to run it again, in any case.

 

Louis



#12 moffettleslie

moffettleslie
  • Topic Starter

  • Members
  • 10 posts
  • OFFLINE
  •  
  • Local time:06:52 AM

Posted 02 June 2014 - 09:06 AM

Hi - I did run it twice and both times it went quickly.  This morning the computer started up fine, but when it was in the sleep mode after I left it for a while, I could not get it to wake up like it normally does.  It eventually turned off again.  The strange thing is that I did not receive the "Windows has recovered from an unexpected shutdown" message that I've been getting.  Do you know of anything else I can try?

 

Thanks for everything



#13 hamluis

hamluis

    Moderator


  • Moderator
  • 55,874 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Killeen, TX
  • Local time:08:52 AM

Posted 02 June 2014 - 10:51 AM

Sorry...seems to be beyond my ken :).

 

System shutoffs not caused by overheating...are absent from my experience and the possible causes range from motherboard to PSU to something not even considered.

 

Download/install BlueScreenView, http://www.nirsoft.net/utils/blue_screen_view.html .

Double-click BlueScreenView.exe file.

 

When autoscan is done (screen comes up), click Edit/Select All...then File/Save Selected Items.

 

Save the report as BSOD.txt.

 

Open BSOD.txt in Notepad, copy all content and paste it into your next reply.

 

Louis



#14 moffettleslie

moffettleslie
  • Topic Starter

  • Members
  • 10 posts
  • OFFLINE
  •  
  • Local time:06:52 AM

Posted 02 June 2014 - 11:05 AM

It looks like that software may have changed ownership.  The link leads to Reimage PC Repair Online.  I downloaded and ran the scan, but in order to fix the problems, they require a purchased license key.  It doesn't give me a report I can attach here -- the problems noted are "some stability problems and registry problems."  Is this something I should purchase and let it fix the problems?

 

Thanks again.

 

Leslie



#15 hamluis

hamluis

    Moderator


  • Moderator
  • 55,874 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Killeen, TX
  • Local time:08:52 AM

Posted 02 June 2014 - 11:27 AM

The link I posted leads exactly to what is intended...on my system.  I do not know what you linked to or how you did it.

 

The download links are near the bottom of the webpage...you need to read ANY webpage that you visit...before clicking on anything.  Most llinks on a webpage these days are NOT what you want.

 

Louis


Edited by hamluis, 02 June 2014 - 11:30 AM.





0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users