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System Repeatedly Wants to Update but Fails


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#1 RiverMiss

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Posted 31 May 2014 - 01:11 PM

Hi All,

 

I have a Samsung SCH-S738C. Every few days the phone locks up and has to be rebooted.  After re-booting it says that it has a system update to install.  I click to install it and it goes through the motions but has the little Android guy on his side with a red Exclamation point at the end and then reboots.  I got the phone five months ago and this has gone on a few times a week ever since.  The phone does not work correctly when coming and going from different places as far as disconnecting from the current network and Bluetooth devices.  Instead it tries to stay connected to the one at my house and just drains the battery.  My old Samsung worked correctly and I just bought my mom the exact same phone I have and hers is working correctly.  Any suggestions?  This is a Straight Talk phone.

 

Thanks,

 

RiverMiss



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#2 wpgwpg

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Posted 31 May 2014 - 01:45 PM

 I'd ask Samsung, the place I bought the phone from, and/or your phone service provider.  The only thing Android we have are tablets, a Kindle Fire and a Google Nexus 7.  Neither of them have ever had update problems.  


Everyone with a computer should back his system up to an external hard drive regularly.  :thumbsup:

#3 RiverMiss

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Posted 31 May 2014 - 03:12 PM

This is a Straight Talk phone.  They have the worst customer service in the world!!!  You buy them from Wal-Mart - again, not going to get any help there.  Samsung will not help either.  I have been to their site and there is no way to contact them when you have a problem with one of these phones. This is not your average problem and that is why I am posting it here.  I need some special help to solve this problem.  Thank you though. 

 

RiverMiss



#4 Animal

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Posted 31 May 2014 - 06:49 PM

I would back up the information and then do a default system restore.

http://img-tf.deviceanywhere.com//tracfone/pub/77640/docs/738C%20ENG.pdf

I know the link URL says tracfone. But I got it from the last link here: http://tracfone.deviceanywhere.com/straighttalk/home.seam?custId=STSAS738C And it says straighttalk. The reason being that "Straight Talk is a month-to-month wireless service sold by Walmart and supported by TracFone."

See page 250 of the user guide at the link above. If it still has issues after a reset,you should be able to get some sort of warranty service. See your purchase contract for details.

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#5 RiverMiss

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Posted 01 June 2014 - 07:25 PM

Yeah, I don't know.  Those are not the most complete instructions.  I have heard of people doing that and then losing their number along with a lot of other problems.  There basically is no warranty for that type of phone.  It is a $100 phone right now and they will want a minimum of $50 to  process anything along with having your phone for 4 to 6 weeks..  I have not heard of people being successful with getting anywhere with Straight Talk when they have problems I don't care how much they pay for the phone.  This is not a hand holding, customer oriented company.  It is inexpensive phone service.  So...  Thanks.






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