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kernel page internal error, returning blue screen


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#1 Nocu

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Posted 31 May 2014 - 11:30 AM

My laptop, an Asus G55V with win8, has a returning problem of blue screens and restart. They can occur at random or when I sometimes try to start a program. At blue screen I get the "Kernel_Page_Internal_Error" I think it was called. Has to do something about the Harddrive but I don't know how to proceed, please help.



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#2 dicke

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Posted 31 May 2014 - 11:34 AM

Welcome,

Have you run any scans?

Perhaps sfc /scannow from the command prompt as the administrator would be a starting point.

Do you have the installation disk(s)?

Thanks


Stay well and surf safe [stay protected]

Dick E


#3 Nocu

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Posted 31 May 2014 - 02:58 PM

I ran a scan with command prompt and got the following answer:

 

Microsoft Windows [Version 6.3.9600]
© 2013 Microsoft Corporation. Med ensamrätt.
 
C:\WINDOWS\system32>sfc/scannow
 
Beginning system scan.  This process will take some time.
 
Beginning verification phase of system scan.
Verification 100% complete.
 
Windows Resource Protection found corrupt files but was unable to fix some
of them. Details are included in the CBS.Log windir\Logs\CBS\CBS.log. For
example C:\Windows\Logs\CBS\CBS.log. Note that logging is currently not
supported in offline servicing scenarios.
 
C:\WINDOWS\system32>

 

The file it's refering have I attached.

 

I don't think I have the installation disc, will look it further.



#4 Nocu

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Posted 31 May 2014 - 03:03 PM

CBS.log first part. It seems like i can't upload more file since its too big to upload. What do i do?

Attached Files


Edited by Nocu, 31 May 2014 - 03:05 PM.


#5 Anshad Edavana

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Posted 01 June 2014 - 10:56 AM

Hi

 

I would recommend using DISM command to fix the component store corruption as per the below tutorial.

 

http://www.eightforums.com/tutorials/26512-dism-fixing-component-store-corruption-windows-8-a.html

 

After DISM finishes, reboot the system and run the "SFC /SCANNOW" command again. Let us know the result with next reply. Also please publish a snapshot of your system using "Speccy".

 

 

http://www.bleepingcomputer.com/forums/t/323892/publish-a-snapshot-using-speccy/






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