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I updated Malwarebytes Anti-Malware (Premium) and it won't update


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10 replies to this topic

#1 CandyLady

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Posted 31 May 2014 - 10:19 AM

2 Days ago the computer would not reboot because it said:
 

Waiting for MBAM ..

and forget the rest that it said but .. was something about how it was waiting for it to either shut down or update or something .. and it said it was "preventing Windows from restarting".
 
Anyway after reboot it said that there was an update so I updated it and it was successful. That was last night.. Then today after another reboot (was trying to fix a video driver issue) I tried to run a scan and it stopped working.
 

Faulting application name: mbam.exe, version: 1.0.0.532, time stamp: 0x53518532
Faulting module name: mbam.exe, version: 1.0.0.532, time stamp: 0x53518532
Exception code: 0xc0000005
Fault offset: 0x001a2580
Faulting process id: 0xb64
Faulting application start time: 0x01cf7cca2bd72418
Faulting application path: C:\Program Files (x86)\Malwarebytes Anti-Malware\mbam.exe
Faulting module path: C:\Program Files (x86)\Malwarebytes Anti-Malware\mbam.exe
Report Id: 30cd95d4-e8d4-11e3-a187-00219b0df89b


ju68WBh.png


Edited by CandyLady, 31 May 2014 - 11:11 AM.

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#2 wpgwpg

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Posted 31 May 2014 - 11:13 AM

2 Days ago the computer would not reboot because it said:
 

Waiting for MBAM ..

and forget the rest that it said but .. was something about how it was waiting for it to either shut down or update or something .. and it said it was "preventing Windows from restarting".
 
Anyway after reboot it said that there was an update so I updated it and it was successful. That was last night.. Then today after another reboot (was trying to fix a video driver issue) I tried to run a scan and it stopped working.
 

Faulting application name: mbam.exe, version: 1.0.0.532, time stamp: 0x53518532
Faulting module name: mbam.exe, version: 1.0.0.532, time stamp: 0x53518532
Exception code: 0xc0000005
Fault offset: 0x001a2580
Faulting process id: 0xb64
Faulting application start time: 0x01cf7cca2bd72418
Faulting application path: C:\Program Files (x86)\Malwarebytes Anti-Malware\mbam.exe
Faulting module path: C:\Program Files (x86)\Malwarebytes Anti-Malware\mbam.exe
Report Id: 30cd95d4-e8d4-11e3-a187-00219b0df89b

ju68WBh.png

 I'd go to the Programs and Features applet of the Control Panel and uninstall Malwarebytes, then reboot and reinstall it.  After that I'd run chkdsk on my hard drive and let it check for and attempt repair of any bad sectors.

 

Good luck.


Everyone with a computer should back his system up to an external hard drive regularly.  :thumbsup:

#3 CandyLady

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Posted 31 May 2014 - 11:36 AM

 

 I'd go to the Programs and Features applet of the Control Panel and uninstall Malwarebytes, then reboot and reinstall it.  After that I'd run chkdsk on my hard drive and let it check for and attempt repair of any bad sectors.

 

Good luck.

 

 

It is my copy and my CD is at home. I would have to install it at another time. It should be okay to just have anti-virus and not MalwareBytes for just a day or so right? Or for now I could just install the free version from their site and then put in my key which I have at home at a later date.


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#4 wpgwpg

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Posted 31 May 2014 - 12:00 PM

 

 

 I'd go to the Programs and Features applet of the Control Panel and uninstall Malwarebytes, then reboot and reinstall it.  After that I'd run chkdsk on my hard drive and let it check for and attempt repair of any bad sectors.

 

Good luck.

 

 

It is my copy and my CD is at home. I would have to install it at another time. It should be okay to just have anti-virus and not MalwareBytes for just a day or so right? Or for now I could just install the free version from their site and then put in my key which I have at home at a later date.

 

 Sure, I always use the free version anyway.  The biggest difference is that you have to update and run it manually, but I only run it every few weeks because I usually don't venture out to places on the 'net I don't know about.


Everyone with a computer should back his system up to an external hard drive regularly.  :thumbsup:

#5 quietman7

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Posted 31 May 2014 - 05:54 PM

Try uninstalling, then reinstalling Malwarebytes Anti-Malware as follows:

The following tool was designed to assist in fully removing Malwarebytes Anti-Malware from the computer.
This tool should only be used if other means of setting up or removing are not working properly.

Please choose one of the following 3 methods listed below:
* Method 1 Paid PRO version (clean reinstall/upgrade)
* Method 2 Free version (clean reinstall/upgrade)
* Method 3 Removal ONLY (both versions)

MBAM Clean Removal Process

When finished, download and reinstall the latest version of Malwarebytes Anti-Malware from here or here.
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#6 CandyLady

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Posted 01 June 2014 - 02:01 AM

Try uninstalling, then reinstalling Malwarebytes Anti-Malware as follows:

The following tool was designed to assist in fully removing Malwarebytes Anti-Malware from the computer.
This tool should only be used if other means of setting up or removing are not working properly.

Please choose one of the following 3 methods listed below:
* Method 1 Paid PRO version (clean reinstall/upgrade)
* Method 2 Free version (clean reinstall/upgrade)
* Method 3 Removal ONLY (both versions)

MBAM Clean Removal Process

When finished, download and reinstall the latest version of Malwarebytes Anti-Malware from here or here.

 

 

Thanks :thumbup2: :busy:


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#7 quietman7

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Posted 01 June 2014 - 08:52 AM

You're welcome.
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#8 Barmoor

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Posted 11 June 2014 - 06:38 AM

Did it work CandyLady?



#9 quietman7

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Posted 11 June 2014 - 03:44 PM

CandyLady would have posted back asking for further assistance if it did not work.
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#10 Barmoor

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Posted 11 June 2014 - 05:33 PM

Noted Quietman7, thanks.



#11 quietman7

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Posted 11 June 2014 - 05:45 PM

Not a problem.
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