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win 7 64 bit extremely slow


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#1 Nichan02301

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Posted 31 May 2014 - 08:01 AM

My Win Home 7 premium is running extremely slow, tried malwarebytes (came up with nothing) Sophos virus removal tool has been scanning for 24 hrs. HELP. Have memory on order to upgrade from 4 to 12GB



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#2 hamluis

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Posted 31 May 2014 - 09:34 AM

Please download MiniToolBox  , save it to your desktop and run it.
 
Checkmark the following checkboxes:
  List last 10 Event Viewer log
  List Installed Programs
  List Users, Partitions and Memory size.
 
Click Go and paste the content into your next post.
 
Also...please Publish a Snapshot using Speccy - http://www.bleepingcomputer.com/forums/topic323892.html/page__p__1797792#entry1797792 , taking care to post the link of the snapshot in your next post.
 
Louis



#3 Nichan02301

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Posted 02 June 2014 - 05:29 AM

http://speccy.piriform.com/results/Ywg2mzd2MGId4GZ7eApoWRj

 

MiniToolBox by Farbar  Version: 23-01-2014
Ran by Matthew (administrator) on 02-06-2014 at 06:29:12
Running from "C:\Users\Matthew\Desktop\Tools"
Microsoft Windows 7 Home Premium  Service Pack 1 (X64)
Boot Mode: Normal
***************************************************************************

========================= Event log errors: ===============================

Application errors:
==================
Error: (06/02/2014 01:38:09 AM) (Source: Customer Experience Improvement Program) (User: )
Description: 80004005

Error: (06/01/2014 10:12:01 AM) (Source: Windows Search Service) (User: )
Description: The index cannot be initialized.


Details:
    The content index catalog is corrupt.  (HRESULT : 0xc0041801) (0xc0041801)

Error: (06/01/2014 10:12:01 AM) (Source: Windows Search Service) (User: )
Description: The application cannot be initialized.

Context: Windows Application


Details:
    The content index catalog is corrupt.  (HRESULT : 0xc0041801) (0xc0041801)

Error: (06/01/2014 10:12:01 AM) (Source: Windows Search Service) (User: )
Description: The gatherer object cannot be initialized.

Context: Windows Application, SystemIndex Catalog


Details:
    The content index catalog is corrupt.  (HRESULT : 0xc0041801) (0xc0041801)

Error: (06/01/2014 10:12:01 AM) (Source: Windows Search Service) (User: )
Description: The plug-in in <Search.TripoliIndexer> cannot be initialized.

Context: Windows Application, SystemIndex Catalog


Details:
    Element not found.  (HRESULT : 0x80070490) (0x80070490)

Error: (06/01/2014 10:11:59 AM) (Source: Windows Search Service) (User: )
Description: The plug-in in <Search.JetPropStore> cannot be initialized.

Context: Windows Application, SystemIndex Catalog


Details:
    The content index catalog is corrupt.  (HRESULT : 0xc0041801) (0xc0041801)

Error: (06/01/2014 10:11:59 AM) (Source: Windows Search Service) (User: )
Description: The Windows Search Service cannot load the property store information.

Context: Windows Application, SystemIndex Catalog


Details:
    The content index database is corrupt.  (HRESULT : 0xc0041800) (0xc0041800)

Error: (06/01/2014 10:11:59 AM) (Source: Windows Search Service) (User: )
Description: The Windows Search Service is being stopped because there is a problem with the indexer: The catalog is corrupt.


Details:
    The content index catalog is corrupt.  (HRESULT : 0xc0041801) (0xc0041801)

Error: (06/01/2014 10:11:59 AM) (Source: Windows Search Service) (User: )
Description: The search service has detected corrupted data files in the index {id=4700}. The service will attempt to automatically correct this problem by rebuilding the index.


Details:
    The content index catalog is corrupt.  (HRESULT : 0xc0041801) (0xc0041801)

Error: (06/01/2014 10:11:59 AM) (Source: Windows Search Service) (User: )
Description: The Windows Search Service cannot open the Jet property store.


Details:
    0x%08x (0xc0041800 - The content index database is corrupt.  (HRESULT : 0xc0041800))


System errors:
=============
Error: (06/01/2014 05:06:11 PM) (Source: Service Control Manager) (User: )
Description: A timeout (30000 milliseconds) was reached while waiting for a transaction response from the ShellHWDetection service.

Error: (06/01/2014 10:12:01 AM) (Source: Service Control Manager) (User: )
Description: The Windows Search service terminated unexpectedly.  It has done this 1 time(s).  The following corrective action will be taken in 30000 milliseconds: Restart the service.

Error: (06/01/2014 10:12:01 AM) (Source: Service Control Manager) (User: )
Description: The Windows Search service terminated with service-specific error %%-1073473535.

Error: (06/01/2014 10:05:27 AM) (Source: Service Control Manager) (User: )
Description: A timeout (30000 milliseconds) was reached while waiting for a transaction response from the Netman service.

Error: (05/31/2014 11:41:11 AM) (Source: volsnap) (User: )
Description: The shadow copies of volume C: were aborted because of an IO failure on volume C:.

Error: (05/31/2014 01:55:57 AM) (Source: volsnap) (User: )
Description: The shadow copies of volume C: were aborted because of an IO failure on volume C:.

Error: (05/31/2014 01:55:45 AM) (Source: Service Control Manager) (User: )
Description: A timeout (30000 milliseconds) was reached while waiting for a transaction response from the AudioEndpointBuilder service.

Error: (05/31/2014 01:54:59 AM) (Source: Service Control Manager) (User: )
Description: A timeout (30000 milliseconds) was reached while waiting for a transaction response from the AudioEndpointBuilder service.

Error: (05/31/2014 01:53:56 AM) (Source: Service Control Manager) (User: )
Description: A timeout (30000 milliseconds) was reached while waiting for a transaction response from the Netman service.

Error: (05/31/2014 01:53:24 AM) (Source: Service Control Manager) (User: )
Description: A timeout (30000 milliseconds) was reached while waiting for a transaction response from the AMD FUEL Service service.


Microsoft Office Sessions:
=========================
Error: (06/02/2014 01:38:09 AM) (Source: Customer Experience Improvement Program)(User: )
Description: 80004005

Error: (06/01/2014 10:12:01 AM) (Source: Windows Search Service)(User: )
Description:
Details:
    The content index catalog is corrupt.  (HRESULT : 0xc0041801) (0xc0041801)

Error: (06/01/2014 10:12:01 AM) (Source: Windows Search Service)(User: )
Description: Context: Windows Application


Details:
    The content index catalog is corrupt.  (HRESULT : 0xc0041801) (0xc0041801)

Error: (06/01/2014 10:12:01 AM) (Source: Windows Search Service)(User: )
Description: Context: Windows Application, SystemIndex Catalog


Details:
    The content index catalog is corrupt.  (HRESULT : 0xc0041801) (0xc0041801)

Error: (06/01/2014 10:12:01 AM) (Source: Windows Search Service)(User: )
Description: Context: Windows Application, SystemIndex Catalog


Details:
    Element not found.  (HRESULT : 0x80070490) (0x80070490)
Search.TripoliIndexer

Error: (06/01/2014 10:11:59 AM) (Source: Windows Search Service)(User: )
Description: Context: Windows Application, SystemIndex Catalog


Details:
    The content index catalog is corrupt.  (HRESULT : 0xc0041801) (0xc0041801)
Search.JetPropStore

Error: (06/01/2014 10:11:59 AM) (Source: Windows Search Service)(User: )
Description: Context: Windows Application, SystemIndex Catalog


Details:
    The content index database is corrupt.  (HRESULT : 0xc0041800) (0xc0041800)

Error: (06/01/2014 10:11:59 AM) (Source: Windows Search Service)(User: )
Description:
Details:
    The content index catalog is corrupt.  (HRESULT : 0xc0041801) (0xc0041801)
The catalog is corrupt

Error: (06/01/2014 10:11:59 AM) (Source: Windows Search Service)(User: )
Description:
Details:
    The content index catalog is corrupt.  (HRESULT : 0xc0041801) (0xc0041801)
4700

Error: (06/01/2014 10:11:59 AM) (Source: Windows Search Service)(User: )
Description:
Details:
    0x%08x (0xc0041800 - The content index database is corrupt.  (HRESULT : 0xc0041800))


=========================== Installed Programs ============================

Adobe AIR (Version: 1.5.3.9130)
Adobe Flash Player 10 ActiveX (Version: 10.0.42.34)
Adobe Flash Player 13 Plugin (Version: 13.0.0.214)
Adobe Reader XI (11.0.07) (Version: 11.0.07)
AMD Fuel (Version: 2010.1228.2239.40637)
ArcSoft Panorama Maker 5 (Version: 5.0.1.25)
Ask Toolbar (Version: 1.15.2.0)
Ask Toolbar Updater (Version: 1.2.1.23037)
ATI Catalyst Install Manager (Version: 3.0.804.0)
ATI Problem Report Wizard (Version: 3.0.804.0)
ATI Stream SDK v2 Developer (Version: 2.2.0.0)
Bejeweled 2 Deluxe (Version: 2.2.0.95)
Bing Bar (Version: 7.0.609.0)
Blackhawk Striker 2 (Version: 2.2.0.95)
Build-a-lot 2 (Version: 2.2.0.95)
Catalina Savings Printer (Version: 1.0.0)
Catalyst Control Center - Branding (Version: 1.00.0000)
Catalyst Control Center InstallProxy (Version: 2010.1228.2239.40637)
Catalyst Control Center Localization All (Version: 2010.1228.2239.40637)
CCC Help Chinese Standard (Version: 2010.1228.2238.40637)
CCC Help Chinese Traditional (Version: 2010.1228.2238.40637)
CCC Help Czech (Version: 2010.1228.2238.40637)
CCC Help Danish (Version: 2010.1228.2238.40637)
CCC Help Dutch (Version: 2010.1228.2238.40637)
CCC Help English (Version: 2010.1228.2238.40637)
CCC Help Finnish (Version: 2010.1228.2238.40637)
CCC Help French (Version: 2010.1228.2238.40637)
CCC Help German (Version: 2010.1228.2238.40637)
CCC Help Greek (Version: 2010.1228.2238.40637)
CCC Help Hungarian (Version: 2010.1228.2238.40637)
CCC Help Italian (Version: 2010.1228.2238.40637)
CCC Help Japanese (Version: 2010.1228.2238.40637)
CCC Help Korean (Version: 2010.1228.2238.40637)
CCC Help Norwegian (Version: 2010.1228.2238.40637)
CCC Help Polish (Version: 2010.1228.2238.40637)
CCC Help Portuguese (Version: 2010.1228.2238.40637)
CCC Help Russian (Version: 2010.1228.2238.40637)
CCC Help Spanish (Version: 2010.1228.2238.40637)
CCC Help Swedish (Version: 2010.1228.2238.40637)
CCC Help Thai (Version: 2010.1228.2238.40637)
ccc-core-static (Version: 2010.1228.2239.40637)
ccc-utility64 (Version: 2010.1228.2239.40637)
CCleaner (Version: 4.14)
Chuzzle Deluxe (Version: 2.2.0.95)
CinemaNow Media Manager (Version: 1.9.1.105)
Comcast Desktop Software (v1.2.0.9) (Version: 23)
Coupon Printer for Windows (Version: 5.0.0.3)
CyberLink DVD Suite Deluxe (Version: 7.0.2823)
D3DX10 (Version: 15.4.2368.0902)
Dig'nRigs
Diner Dash 2 Restaurant Rescue (Version: 2.2.0.95)
Dora's Carnival Adventure (Version: 2.2.0.95)
DVD Menu Pack for HP MediaSmart Video (Version: 4.1.4030)
Escape Rosecliff Island (Version: 2.2.0.95)
FATE (Version: 2.2.0.95)
File Uploader (Version: 1.2.3)
Final Drive Nitro (Version: 2.2.0.95)
Fisher-Price Computer Cool School (Version: 1.00.0000)
Fisher-Price Sesame Street Classroom (Version: 1.00.0000)
Gutterball - Golden Pin Bowling (Version: 32.0.0.0)
Heroes of Hellas 2 - Olympia (Version: 2.2.0.95)
Hewlett-Packard ACLM.NET v1.2.2.3 (Version: 1.00.0000)
HP Advisor (Version: 3.4.12850.3526)
HP Customer Experience Enhancements (Version: 6.0.1.8)
HP Game Console
HP Games (Version: 1.0.1.3)
HP MediaSmart CinemaNow 2.0 (Version: 2.0)
HP MediaSmart DVD (Version: 4.1.4229)
HP MediaSmart Music (Version: 4.1.4301)
HP MediaSmart Photo (Version: 4.1.4211)
HP MediaSmart SmartMenu (Version: 3.1.1.12)
HP MediaSmart Video (Version: 4.1.4214)
HP MediaSmart/TouchSmart Netflix (Version: 1.0.3.0)
HP Odometer (Version: 2.10.0000)
HP Product Detection (Version: 11.14.0001)
HP Setup (Version: 8.1.4186.3400)
HP Support Assistant (Version: 7.4.45.4)
HP Support Information (Version: 10.1.0002)
HP Support Solutions Framework (Version: 11.50.0019)
HP Update (Version: 5.002.003.003)
HP Vision Hardware Diagnostics (Version: 2.1.2.27173)
Hulu Desktop (Version: 0.9.13)
HydraVision (Version: 4.2.184.0)
Java 7 Update 51 (Version: 7.0.510)
Java Auto Updater (Version: 2.1.9.8)
JavaFX 2.1.1 (Version: 2.1.1)
Jay Jay Earns His Wings
Jay Jay Sky Heroes to the Rescue
Jewel Quest 3 (Version: 2.2.0.95)
Jewel Quest Solitaire 2 (Version: 2.2.0.95)
Junk Mail filter update (Version: 15.4.3502.0922)
Kobo
LabelPrint (Version: 2.5.2823)
LeapFrog Connect (Version: 5.1.26.18340)
LeapFrog Tag Plugin (Version: 5.1.26.18340)
Learning Lodge Navigator
LG VZW United Drivers (Version: 2.11.1)
LightScribe System Software (Version: 1.18.15.1)
Microsoft .NET Framework 4.5.1 (Version: 4.5.50938)
Microsoft Application Error Reporting (Version: 12.0.6015.5000)
Microsoft Corporation (Version: 9.1.0.0)
Microsoft Default Manager (Version: 2.1.55.0)
Microsoft LifeCam (Version: 3.60.253.0)
Microsoft Office 2010 (Version: 14.0.4763.1000)
Microsoft Office Click-to-Run 2010 (Version: 14.0.4763.1000)
Microsoft Office Starter 2010 - English (Version: 14.0.4763.1000)
Microsoft Office Word Viewer 2003 (Version: 11.0.8173.0)
Microsoft PowerPoint Viewer (Version: 14.0.7015.1000)
Microsoft Security Client (Version: 4.5.0216.0)
Microsoft Security Essentials (Version: 4.5.216.0)
Microsoft Silverlight (Version: 5.1.30214.0)
Microsoft SQL Server 2005 Compact Edition [ENU] (Version: 3.1.0000)
Microsoft Visual C++ 2005 ATL Update kb973923 - x64 8.0.50727.4053 (Version: 8.0.50727.4053)
Microsoft Visual C++ 2005 ATL Update kb973923 - x86 8.0.50727.4053 (Version: 8.0.50727.4053)
Microsoft Visual C++ 2005 Redistributable (Version: 8.0.61001)
Microsoft Visual C++ 2005 Redistributable (x64) (Version: 8.0.56336)
Microsoft Visual C++ 2005 Redistributable (x64) (Version: 8.0.61000)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.17 (Version: 9.0.30729)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.4148 (Version: 9.0.30729.4148)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161 (Version: 9.0.30729.6161)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17 (Version: 9.0.30729)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148 (Version: 9.0.30729.4148)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 (Version: 9.0.30729.6161)
Microsoft Visual C++ 2010  x64 Redistributable - 10.0.30319 (Version: 10.0.30319)
Microsoft WSE 3.0 Runtime (Version: 3.0.5305.0)
Movie Theme Pack for HP MediaSmart Video (Version: 4.1.4030)
Mozilla Firefox 29.0.1 (x86 en-US) (Version: 29.0.1)
Mozilla Maintenance Service (Version: 29.0.1)
MSVCRT (Version: 15.4.2862.0708)
MSVCRT_amd64 (Version: 15.4.2862.0708)
MSXML 4.0 SP2 (KB954430) (Version: 4.20.9870.0)
MSXML 4.0 SP2 (KB973688) (Version: 4.20.9876.0)
Nikon Message Center (Version: 0.92.000)
Nikon Transfer (Version: 1.5.2)
Norton Bootable Recovery Tool Wizard (Version: 4.1.0.15)
Norton Online Backup (Version: 2.1.17869)
Norton Security Suite (Version: 5.2.2.3)
PDF Complete Special Edition (Version: 3.5.111)
Penguins! (Version: 2.2.0.95)
PhotoNow! (Version: 1.1.6904)
Picture Control Utility (Version: 1.1.9)
PictureMover (Version: 3.5.0.28)
Plants vs. Zombies (Version: 2.2.0.95)
PlayReady PC Runtime amd64 (Version: 1.3.0)
Poker Superstars III (Version: 2.2.0.95)
Polar Bowler (Version: 2.2.0.95)
Polar Golfer (Version: 2.2.0.95)
Power2Go (Version: 6.1.4022)
PowerDirector (Version: 8.0.2906)
PressReader (Version: 5.10.621.0)
Realtek High Definition Audio Driver (Version: 6.0.1.6196)
Recovery Manager (Version: 5.5.2926)
Roxio CinemaNow 2.0 (Version: 1.0.284)
Skype™ 6.11 (Version: 6.11.102)
Sophos Virus Removal Tool (Version: 2.4)
Speccy (Version: 1.26)
Use the entry named LeapFrog Connect to uninstall (LeapFrog Tag Plugin) (Version: 5.1.26.18340)
ViewNX (Version: 1.5.1)
Virtual Families (Version: 2.2.0.95)
Virtual Villagers - The Secret City (Version: 2.2.0.95)
VTech Download Agent Library (Version: 1.00.0000)
WebEx
Wheel of Fortune 2 (Version: 2.2.0.95)
Windows Driver Package - LeapFrog (FlyUsb) USB  (11/05/2008 1.1.1.0) (Version: 11/05/2008 1.1.1.0)
Windows Driver Package - Leapfrog (Leapfrog-USBLAN) Net  (09/10/2009 02.03.05.012) (Version: 09/10/2009 02.03.05.012)
Windows Live Communications Platform (Version: 15.4.3502.0922)
Windows Live Essentials (Version: 15.4.3502.0922)
Windows Live ID Sign-in Assistant (Version: 7.250.4225.0)
Windows Live Installer (Version: 15.4.3502.0922)
Windows Live Language Selector (Version: 15.4.3502.0922)
Windows Live Mail (Version: 15.4.3502.0922)
Windows Live Messenger (Version: 15.4.3502.0922)
Windows Live MIME IFilter (Version: 15.4.3502.0922)
Windows Live Movie Maker (Version: 15.4.3502.0922)
Windows Live Photo Common (Version: 15.4.3502.0922)
Windows Live Photo Gallery (Version: 15.4.3502.0922)
Windows Live PIMT Platform (Version: 15.4.3502.0922)
Windows Live SOXE (Version: 15.4.3502.0922)
Windows Live SOXE Definitions (Version: 15.4.3502.0922)
Windows Live Sync (Version: 14.0.8089.726)
Windows Live UX Platform (Version: 15.4.3502.0922)
Windows Live UX Platform Language Pack (Version: 15.4.3502.0922)
Windows Live Writer (Version: 15.4.3502.0922)
Windows Live Writer Resources (Version: 15.4.3502.0922)
Zinio Reader 4 (Version: 4.0.2811)
Zuma Deluxe (Version: 2.2.0.95)

========================= Memory info: ===================================

Percentage of memory in use: 31%
Total physical RAM: 3839.29 MB
Available physical RAM: 2625.95 MB
Total Pagefile: 7676.75 MB
Available Pagefile: 5127.86 MB
Total Virtual: 4095.88 MB
Available Virtual: 3973.84 MB

========================= Partitions: =====================================

1 Drive c: (OS) (Fixed) (Total:583.64 GB) (Free:521.45 GB) NTFS
2 Drive d: (HP_RECOVERY) (Fixed) (Total:12.43 GB) (Free:1.52 GB) NTFS
4 Drive f: (TOSHIBA EXT) (Fixed) (Total:465.76 GB) (Free:227.08 GB) NTFS

========================= Users: ========================================

User accounts for \\MATTHEW-HP

Administrator            Guest                    Matthew                  


**** End of log ****
 



#4 Willy22

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Posted 02 June 2014 - 06:51 AM

- Enable the "Superfetch" Service (unless you have a SSD installed). Enabling Superfetch allows Windows 7 to make better use of all the speed improvement tricks Win 7 has up its sleeves.

http://www.osnews.com/story/21471/SuperFetch_How_it_Works_Myths

Superfetch should be enabled by Default on a Win 7 system. Combined with installing PcWinTech's Cleanmem should increase overall system performance (dramatically).

http://www.sevenforums.com/tutorials/2495-services-start-disable.html

- I see no need to enlarge the memory to 12 GB (memory usage is quite low (31%)) unless you plan to use a program that requires LOTS of memory (Games ???).

- I see both the MS firewall & the Norton Firewall running. Disable one of them.

- I see 2 Anti virus programs running (Norton & MS Security Essentials). Disable or remove one of them.

- If you choose to remove/disable Security Essentials then it suffices to do a Windows Update once every month.

- Use Ccleaner to disable (not remove !!!) a number of programs that run upon start up and that you never or almost never use. create a shortcut instead. Ccleaner can also remove programs you never use.

- Remove the Ask toolbar/software.

- Go to the FOXCONN website and update your BIOS. Speccy helps you identify your system specifications.


Edited by Willy22, 02 June 2014 - 09:56 AM.


#5 aliu84

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Posted 02 June 2014 - 06:54 AM

- Enable the "Superfetch" Service (unless you have a SSD installed). Enabling Superfetch allows Windows 7 to make better use of all the speed improvement tricks Win 7 has up its sleeves. Combined with installing PcWinTech's Cleanmem should increase overall system performance (dramatically).

http://www.sevenforums.com/tutorials/2495-services-start-disable.html

- I see no need to enlarge the memory to 12 GB (memory usage is quite low (31%)) unless you plan to use a program that requires LOTS of memory (Games ???).

- I see both the MS firewall & the Norton Firewall running. Disable one of them.

- I see 2 Anti virus programs running (Norton & MS Security Essentials). Disable or remove one of them.

- Use Ccleaner to disable (not remove !!!) a number of programs that run upon start up and that you never or almost never use. Ccleaner can also remove programs you never use.

- Remove the Ask toolbar/software.

- Go to the FOXCONN website and update your BIOS. Speccy helps you identify your system specifications.

I was having some problems and came for some help! This did the trick! Especially doing the CCcleaner and uninstalling the antivirus, i guess that was bogging it all down. I installed the free windows security firewall and it helped out a lot... 
Was expected a lot harder of a fix, thanks!



#6 Willy22

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Posted 02 June 2014 - 07:02 AM

Glad to know my suggestions were helpful..............


Edited by Willy22, 02 June 2014 - 07:14 AM.


#7 hamluis

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Posted 02 June 2014 - 10:33 AM

Uninstall Norton Security Suite, you have MS Security Essentials installed, along with the Windows Firewall.  The Norton Suite can only cause problems.

 

Remove the Sophos tooll.

 

I would run the chkdsk /r command afterwards.

 

See how the system runs.

 

Louis



#8 Nichan02301

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Posted 03 June 2014 - 07:43 AM

Good Morning All

 

Just wanted to give a big thank you for your assistance on this. The machine is running much better now.



#9 hamluis

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Posted 03 June 2014 - 10:55 AM

:thumbsup2: , happy computing :).

 

Louis



#10 Queen-Evie

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Posted 03 June 2014 - 04:08 PM

Uninstall Comcast Desktop Software. It's old, outdated, hasn't been supported in years and is not needed in order to use Comcast internet.




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