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24 replies to this topic

#1 captainkate

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Posted 30 May 2014 - 10:27 PM

I get a certificate error and a warning that a server might be trying to trick me.   

 

I ran Hitman pro and it found what it called a hijacker.  It cleaned the hijacker and the messages stopped.  Then they started again later on that same day..  I ran hitman pro again and it did not find anything. Malware bytes, Kaspersky, trend micro also did not find it.   I guess the "hijacker" adapted.  Rogue Killer found some suspicious stuff, but I deleted it and it did not stop the problem.

 

 

is there anything else I can try?  Thank you so much for your assistance.

 

Kate

 

 

 



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#2 Broni

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Posted 31 May 2014 - 09:03 PM

Welcome aboard p22002758.gif

 

p22002970.gif Download Security Check from here or here and save it to your Desktop.

  • Double-click SecurityCheck.exe
  • Follow the onscreen instructions inside of the black box.
  • A Notepad document should open automatically called checkup.txt; please post the contents of that document.

NOTE 1. If one of your security applications (e.g., third-party firewall) requests permission to allow DIG.EXE access the Internet, allow it to do so.
NOTE 2 SecurityCheck may produce some false warning(s), so leave the results reading to me.

p22002970.gif Please download Farbar Service Scanner (FSS) and run it on the computer with the issue.
  • Make sure the following options are checked:
    • Internet Services
    • Windows Firewall
    • System Restore
    • Security Center/Action Center
    • Windows Update
    • Windows Defender
    • Other Services
  • Press "Scan".
  • It will create a log (FSS.txt) in the same directory the tool is run.
  • Please copy and paste the log to your reply.


p22002970.gif Please download MiniToolBox and run it.

Checkmark following boxes:
  • Report IE Proxy Settings
  • Report FF Proxy Settings
  • List content of Hosts
  • List IP configuration
  • List Winsock Entries
  • List last 10 Event Viewer log
  • List Installed Programs
  • List Devices (do NOT change any settings here)
  • List Users, Partitions and Memory size
  • List Restore Points

Click Go and post the result.

p22002970.gif Please download Malwarebytes Anti-Malware to your desktop.
NOTE. If you already have MBAM 2.0 installed scroll down.

  • Double-click mb3-setup-1878.1878-3.5.1.2522.exe and follow the prompts to install the program.
  • At the end, be sure a checkmark is placed next to the following:

    • Launch Malwarebytes Anti-Malware
    • A 14 day trial of the Premium features is pre-selected. You may deselect this if you wish, and it will not diminish the scanning and removal capabilities of the program.

  • Click Finish.
  • On the Dashboard, click the 'Update Now >>' link
  • After the update completes, click the 'Scan Now >>' button.
  • Or, on the Dashboard, click the Scan Now >> button.
  • If an update is available, click the Update Now button.
  • A Threat Scan will begin.
  • When the scan is complete, if there have been detections, click Apply Actions to allow MBAM to clean what was detected.
  • In most cases, a restart will be required.
  • Wait for the prompt to restart the computer to appear, then click on Yes.



If you already have MBAM 2.0 installed:

  • On the Dashboard, click the 'Update Now >>' link
  • After the update completes, click the 'Scan Now >>' button.
  • Or, on the Dashboard, click the Scan Now >> button.
  • If an update is available, click the Update Now button.
  • A Threat Scan will begin.
  • When the scan is complete, if there have been detections, click Apply Actions to allow MBAM to clean what was detected.
  • In most cases, a restart will be required.
  • Wait for the prompt to restart the computer to appear, then click on Yes.


How to get logs:
(Export log to save as txt)


  • After the restart once you are back at your desktop, open MBAM once more.
  • Click on the History tab > Application Logs.
  • Double click on the Scan Log which shows the Date and time of the scan just performed.
  • Click 'Export'.
  • Click 'Text file (*.txt)'
  • In the Save File dialog box which appears, click on Desktop.
  • In the File name: box type a name for your scan log.
  • A message box named 'File Saved' should appear stating "Your file has been successfully exported".
  • Click Ok
  • Attach that saved log to your next reply.



(Copy to clipboard for pasting into forum replies or tickets)

  • After the restart once you are back at your desktop, open MBAM once more.
  • Click on the History tab > Application Logs.
  • Double click on the scan log which shows the Date and time of the scan just performed.
  • Click 'Copy to Clipboard'
  • Paste the contents of the clipboard into your reply.


p22002970.gifDownload Malwarebytes Anti-Rootkit from HERE to your Desktop.
  • Unzip downloaded file.
  • Open the folder where the contents were unzipped and run mbar.exe
  • Follow the instructions in the wizard to update and allow the program to scan your computer for threats.
  • DO NOT click on the Cleanup button. Simply exit the program.
  • When done, please post the two logs produced they will be in the MBAR folder..... mbar-log-xxxxx.txt and system-log.txt


p22002970.gif Please download Rkill (courtesy of BleepingComputer.com) to your desktop.
There are 2 different versions. If one of them won't run then download and try to run the other one.
You only need to get one of these to run, not all of them. You may get warnings from your antivirus about this tool, ignore them or shutdown your antivirus.

rKill.exe: http://www.bleepingcomputer.com/download/rkill/dl/10/
iExplore.exe (renamed rKill.exe): http://www.bleepingcomputer.com/download/rkill/dl/11/

  • Double-click on the Rkill desktop icon to run the tool.
  • If using Vista or Windows 7 right-click on it and choose Run As Administrator.
  • A black DOS box will briefly flash and then disappear. This is normal and indicates the tool ran successfully.
  • If not, delete the file, then download and use the one provided in Link 2.
  • Do not reboot until instructed.
  • If the tool does not run from any of the links provided, please let me know.


If normal mode still doesn't work, run the tool from safe mode.

When the scan is done Notepad will open with rKill log.
Post it in your next reply.

NOTE. rKill.txt log will also be present on your desktop.

NOTE Do NOT wrap your logs in "quote" or "code" brackets.
Do NOT use spoilers.
Do NOT edit your reply to post additional logs. Create new reply. I'll not get any email notifications about edits so I won't know you posted something new.


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#3 captainkate

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Posted 03 June 2014 - 10:34 PM

Thank you for the welcome.     :)
I'm very sorry. I did not see this until just a few minutes ago.  Thank you so much for taking the time to help.  Here is the security check log.  
 
Results of screen317's Security Check version 0.99.83  
 Windows XP Service Pack 3 x86   
 Internet Explorer 8  
``````````````Antivirus/Firewall Check:``````````````
 Windows Firewall Enabled!  
 Kaspersky Internet Security 2013   
`````````Anti-malware/Other Utilities Check:`````````
 Out of date HijackThis  installed!
 HijackThis 1.99.1    
 CCleaner     
 Java 7 Update 55  
 Adobe Flash Player 13.0.0.214  
 Adobe Reader XI  
````````Process Check: objlist.exe by Laurent````````
 Kaspersky Lab Kaspersky Internet Security 2013 avp.exe  
`````````````````System Health check`````````````````
 Total Fragmentation on Drive C:: 29% Defragment your hard drive soon! (Do NOT defrag if SSD!)
````````````````````End of Log``````````````````````

Edited by captainkate, 04 June 2014 - 09:08 AM.


#4 captainkate

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Posted 03 June 2014 - 10:38 PM

Farbar Service Scanner Version: 21-05-2014
Ran by MIKI (administrator) on 03-06-2014 at 22:36:43
Running from "C:\Documents and Settings\MIKI\Desktop"
Microsoft Windows XP Home Edition Service Pack 3 (X86)
Boot Mode: Normal
****************************************************************
 
Internet Services:
============
 
Connection Status:
==============
Localhost is accessible.
LAN connected.
Attempt to access Google IP returned error. Google IP is unreachable
Attempt to access Google.com returned error: Google.com is unreachable
Attempt to access Yahoo.com returned error: Yahoo.com is unreachable
 
 
Windows Firewall:
=============
 
Firewall Disabled Policy: 
==================
 
 
System Restore:
============
 
System Restore Disabled Policy: 
========================
 
 
Security Center:
============
 
 
Windows Update:
============
 
Windows Autoupdate Disabled Policy: 
============================
 
 
Other Services:
==============
 
 
File Check:
========
C:\WINDOWS\system32\dhcpcsvc.dll => MD5 is legit
C:\WINDOWS\system32\Drivers\afd.sys => MD5 is legit
C:\WINDOWS\system32\Drivers\netbt.sys => MD5 is legit
C:\WINDOWS\system32\Drivers\tcpip.sys => MD5 is legit
C:\WINDOWS\system32\Drivers\ipsec.sys => MD5 is legit
C:\WINDOWS\system32\dnsrslvr.dll => MD5 is legit
C:\WINDOWS\system32\ipnathlp.dll => MD5 is legit
C:\WINDOWS\system32\netman.dll => MD5 is legit
C:\WINDOWS\system32\wbem\WMIsvc.dll => MD5 is legit
C:\WINDOWS\system32\srsvc.dll => MD5 is legit
C:\WINDOWS\system32\Drivers\sr.sys => MD5 is legit
C:\WINDOWS\system32\wscsvc.dll => MD5 is legit
C:\WINDOWS\system32\wbem\WMIsvc.dll => MD5 is legit
C:\WINDOWS\system32\wuauserv.dll => MD5 is legit
C:\WINDOWS\system32\qmgr.dll => MD5 is legit
C:\WINDOWS\system32\es.dll => MD5 is legit
C:\WINDOWS\system32\cryptsvc.dll => MD5 is legit
C:\WINDOWS\system32\svchost.exe => MD5 is legit
C:\WINDOWS\system32\rpcss.dll => MD5 is legit
C:\WINDOWS\system32\services.exe => MD5 is legit
 
Extra List:
=======
Gpc(3) IPSec(5) kltdi(8) NetBT(6) PSched(7) Tcpip(4) 
0x080000000500000001000000020000000300000004000000080000000600000007000000
IpSec Tag value is correct.
 
**** End of log ****


#5 captainkate

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Posted 03 June 2014 - 10:48 PM

MiniToolBox by Farbar  Version: 23-01-2014
Ran by MIKI (administrator) on 03-06-2014 at 22:40:39
Running from "C:\Documents and Settings\MIKI\Desktop"
Microsoft Windows XP Home Edition Service Pack 3 (X86)
Boot Mode: Normal
***************************************************************************
 
========================= IE Proxy Settings: ============================== 
 
Proxy is not enabled.
No Proxy Server is set.
========================= Hosts content: =================================
 
127.0.0.1 localhost
 
========================= IP Configuration: ================================
 
VIA Compatable Fast Ethernet Adapter = Local Area Connection (Connected)
1394 Net Adapter = 1394 Connection (Connected)
 
 
# ---------------------------------- 
# Interface IP Configuration         
# ---------------------------------- 
pushd interface ip
 
 
# Interface IP Configuration for "Local Area Connection"
 
set address name="Local Area Connection" source=dhcp 
set dns name="Local Area Connection" source=dhcp register=PRIMARY
set wins name="Local Area Connection" source=dhcp
 
 
popd
# End of interface IP configuration
 
 
 
 
Windows IP Configuration
 
 
 
        Host Name . . . . . . . . . . . . : miki-pc
 
        Primary Dns Suffix  . . . . . . . : 
 
        Node Type . . . . . . . . . . . . : Unknown
 
        IP Routing Enabled. . . . . . . . : No
 
        WINS Proxy Enabled. . . . . . . . : No
 
        DNS Suffix Search List. . . . . . : Belkin
 
 
 
Ethernet adapter Local Area Connection:
 
 
 
        Connection-specific DNS Suffix  . : Belkin
 
        Description . . . . . . . . . . . : VIA Compatable Fast Ethernet Adapter
 
        Physical Address. . . . . . . . . : 00-19-DB-85-11-9E
 
        Dhcp Enabled. . . . . . . . . . . : Yes
 
        Autoconfiguration Enabled . . . . : Yes
 
        IP Address. . . . . . . . . . . . : 192.168.2.3
 
        Subnet Mask . . . . . . . . . . . : 255.255.255.0
 
        Default Gateway . . . . . . . . . : 192.168.2.1
 
        DHCP Server . . . . . . . . . . . : 192.168.2.1
 
        DNS Servers . . . . . . . . . . . : 192.168.2.1
 
        Lease Obtained. . . . . . . . . . : Tuesday, June 03, 2014 9:43:01 PM
 
        Lease Expires . . . . . . . . . . : Friday, May 31, 2024 9:43:01 PM
 
Server:  UnKnown
Address:  192.168.2.1
 
Name:    google.com
Addresses:  74.125.227.229, 74.125.227.230, 74.125.227.231, 74.125.227.232
 74.125.227.233, 74.125.227.238, 74.125.227.224, 74.125.227.225, 74.125.227.226
 74.125.227.227, 74.125.227.228
 
 
 
Pinging google.com [74.125.227.229] with 32 bytes of data:
 
 
 
Request timed out.
 
Request timed out.
 
 
 
Ping statistics for 74.125.227.229:
 
    Packets: Sent = 2, Received = 0, Lost = 2 (100% loss),
 
Server:  UnKnown
Address:  192.168.2.1
 
DNS request timed out.
    timeout was 2 seconds.
Name:    yahoo.com
Addresses:  98.138.253.109, 98.139.183.24, 206.190.36.45
 
 
 
Pinging yahoo.com [98.139.183.24] with 32 bytes of data:
 
 
 
Request timed out.
 
Request timed out.
 
 
 
Ping statistics for 98.139.183.24:
 
    Packets: Sent = 2, Received = 0, Lost = 2 (100% loss),
 
 
 
Pinging 127.0.0.1 with 32 bytes of data:
 
 
 
Reply from 127.0.0.1: bytes=32 time<1ms TTL=128
 
Reply from 127.0.0.1: bytes=32 time<1ms TTL=128
 
 
 
Ping statistics for 127.0.0.1:
 
    Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
 
Approximate round trip times in milli-seconds:
 
    Minimum = 0ms, Maximum = 0ms, Average = 0ms
 
===========================================================================
Interface List
0x1 ........................... MS TCP Loopback interface
0x2 ...00 19 db 85 11 9e ...... VIA Compatable Fast Ethernet Adapter - Packet Scheduler Miniport
===========================================================================
===========================================================================
Active Routes:
Network Destination        Netmask          Gateway       Interface  Metric
          0.0.0.0          0.0.0.0      192.168.2.1     192.168.2.3  20
        127.0.0.0        255.0.0.0        127.0.0.1       127.0.0.1  1
      192.168.2.0    255.255.255.0      192.168.2.3     192.168.2.3  20
      192.168.2.3  255.255.255.255        127.0.0.1       127.0.0.1  20
    192.168.2.255  255.255.255.255      192.168.2.3     192.168.2.3  20
        224.0.0.0        240.0.0.0      192.168.2.3     192.168.2.3  20
  255.255.255.255  255.255.255.255      192.168.2.3     192.168.2.3  1
Default Gateway:       192.168.2.1
===========================================================================
Persistent Routes:
  None
========================= Winsock entries =====================================
 
Catalog5 01 C:\WINDOWS\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog5 02 C:\WINDOWS\system32\winrnr.dll [16896] (Microsoft Corporation)
Catalog5 03 C:\WINDOWS\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 01 C:\WINDOWS\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 02 C:\WINDOWS\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 03 C:\WINDOWS\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 04 C:\WINDOWS\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 05 C:\WINDOWS\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 06 C:\WINDOWS\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 07 C:\WINDOWS\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 08 C:\WINDOWS\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 09 C:\WINDOWS\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 10 C:\WINDOWS\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 11 C:\WINDOWS\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 12 C:\WINDOWS\system32\rsvpsp.dll [92672] (Microsoft Corporation)
Catalog9 13 C:\WINDOWS\system32\rsvpsp.dll [92672] (Microsoft Corporation)
 
========================= Event log errors: ===============================
 
Application errors:
==================
Error: (05/20/2014 11:17:39 AM) (Source: Application Hang) (User: )
Description: Hanging application explorer.exe, version 6.0.2900.5512, hang module hungapp, version 0.0.0.0, hang address 0x00000000.
 
Error: (05/10/2014 01:32:35 PM) (Source: Application Error) (User: )
Description: Faulting application opera.exe, version 21.0.1432.57, faulting module opera.exe, version 21.0.1432.57, fault address 0x0054506c.
Processing media-specific event for [opera.exe!ws!]
 
Error: (05/08/2014 00:01:05 PM) (Source: Application Hang) (User: )
Description: Hanging application opera.exe, version 21.0.1432.57, hang module hungapp, version 0.0.0.0, hang address 0x00000000.
 
Error: (05/08/2014 00:01:02 PM) (Source: Application Hang) (User: )
Description: Hanging application opera.exe, version 21.0.1432.57, hang module hungapp, version 0.0.0.0, hang address 0x00000000.
 
Error: (04/21/2014 09:07:25 PM) (Source: crypt32) (User: )
Description: Failed auto update retrieval of third-party root list sequence number from: <http://www.download.windowsupdate.com/msdownload/update/v3/static/trustedr/en/authrootseq.txt> with error: The specified server cannot perform the requested operation.
 
Error: (04/21/2014 09:07:24 PM) (Source: crypt32) (User: )
Description: Failed auto update retrieval of third-party root list sequence number from: <http://www.download.windowsupdate.com/msdownload/update/v3/static/trustedr/en/authrootseq.txt> with error: The specified server cannot perform the requested operation.
 
Error: (04/21/2014 09:07:23 PM) (Source: crypt32) (User: )
Description: Failed auto update retrieval of third-party root list sequence number from: <http://www.download.windowsupdate.com/msdownload/update/v3/static/trustedr/en/authrootseq.txt> with error: The specified server cannot perform the requested operation.
 
Error: (04/21/2014 09:07:23 PM) (Source: crypt32) (User: )
Description: Failed auto update retrieval of third-party root list sequence number from: <http://www.download.windowsupdate.com/msdownload/update/v3/static/trustedr/en/authrootseq.txt> with error: The specified server cannot perform the requested operation.
 
Error: (04/21/2014 09:07:23 PM) (Source: crypt32) (User: )
Description: Failed auto update retrieval of third-party root list sequence number from: <http://www.download.windowsupdate.com/msdownload/update/v3/static/trustedr/en/authrootseq.txt> with error: The specified server cannot perform the requested operation.
 
Error: (04/21/2014 09:07:23 PM) (Source: crypt32) (User: )
Description: Failed auto update retrieval of third-party root list sequence number from: <http://www.download.windowsupdate.com/msdownload/update/v3/static/trustedr/en/authrootseq.txt> with error: This operation returned because the timeout period expired.
 
 
System errors:
=============
Error: (06/03/2014 04:51:07 PM) (Source: Dhcp) (User: )
Description: The IP address lease 192.168.2.5 for the Network Card with network address 0019DB85119E has been
denied by the DHCP server 192.168.2.1 (The DHCP Server sent a DHCPNACK message).
 
Error: (06/02/2014 07:51:57 PM) (Source: Dhcp) (User: )
Description: The IP address lease 192.168.2.2 for the Network Card with network address 0019DB85119E has been
denied by the DHCP server 192.168.2.1 (The DHCP Server sent a DHCPNACK message).
 
Error: (06/02/2014 08:12:56 AM) (Source: Dhcp) (User: )
Description: The IP address lease 192.168.2.6 for the Network Card with network address 0019DB85119E has been
denied by the DHCP server 192.168.2.1 (The DHCP Server sent a DHCPNACK message).
 
Error: (06/01/2014 00:06:13 PM) (Source: Dhcp) (User: )
Description: The IP address lease 192.168.2.6 for the Network Card with network address 0019DB85119E has been
denied by the DHCP server 192.168.2.1 (The DHCP Server sent a DHCPNACK message).
 
Error: (06/01/2014 05:36:29 AM) (Source: Dhcp) (User: )
Description: The IP address lease 192.168.2.6 for the Network Card with network address 0019DB85119E has been
denied by the DHCP server 192.168.2.1 (The DHCP Server sent a DHCPNACK message).
 
Error: (05/30/2014 09:36:47 PM) (Source: 0) (User: )
Description: \Device\Ide\IdePort0
 
Error: (05/30/2014 09:25:38 PM) (Source: Dhcp) (User: )
Description: The IP address lease 192.168.2.3 for the Network Card with network address 0019DB85119E has been
denied by the DHCP server 192.168.2.1 (The DHCP Server sent a DHCPNACK message).
 
Error: (05/29/2014 11:13:54 AM) (Source: 0) (User: )
Description: 
 
Error: (05/29/2014 10:50:43 AM) (Source: 0) (User: )
Description: 192.168.2.3B8:FF:61:E5:50:07
 
Error: (05/29/2014 10:44:02 AM) (Source: Dhcp) (User: )
Description: The IP address lease 192.168.2.4 for the Network Card with network address 0019DB85119E has been
denied by the DHCP server 192.168.2.1 (The DHCP Server sent a DHCPNACK message).
 
 
Microsoft Office Sessions:
=========================
Error: (05/20/2014 11:17:39 AM) (Source: Application Hang)(User: )
Description: explorer.exe6.0.2900.5512hungapp0.0.0.000000000
 
Error: (05/10/2014 01:32:35 PM) (Source: Application Error)(User: )
Description: opera.exe21.0.1432.57opera.exe21.0.1432.570054506c
 
Error: (05/08/2014 00:01:05 PM) (Source: Application Hang)(User: )
Description: opera.exe21.0.1432.57hungapp0.0.0.000000000
 
Error: (05/08/2014 00:01:02 PM) (Source: Application Hang)(User: )
Description: opera.exe21.0.1432.57hungapp0.0.0.000000000
 
Error: (04/21/2014 09:07:25 PM) (Source: crypt32)(User: )
Description: http://www.download.windowsupdate.com/msdownload/update/v3/static/trustedr/en/authrootseq.txtThe specified server cannot perform the requested operation.
 
Error: (04/21/2014 09:07:24 PM) (Source: crypt32)(User: )
Description: http://www.download.windowsupdate.com/msdownload/update/v3/static/trustedr/en/authrootseq.txtThe specified server cannot perform the requested operation.
 
Error: (04/21/2014 09:07:23 PM) (Source: crypt32)(User: )
Description: http://www.download.windowsupdate.com/msdownload/update/v3/static/trustedr/en/authrootseq.txtThe specified server cannot perform the requested operation.
 
Error: (04/21/2014 09:07:23 PM) (Source: crypt32)(User: )
Description: http://www.download.windowsupdate.com/msdownload/update/v3/static/trustedr/en/authrootseq.txtThe specified server cannot perform the requested operation.
 
Error: (04/21/2014 09:07:23 PM) (Source: crypt32)(User: )
Description: http://www.download.windowsupdate.com/msdownload/update/v3/static/trustedr/en/authrootseq.txtThe specified server cannot perform the requested operation.
 
Error: (04/21/2014 09:07:23 PM) (Source: crypt32)(User: )
Description: http://www.download.windowsupdate.com/msdownload/update/v3/static/trustedr/en/authrootseq.txtThis operation returned because the timeout period expired.
 
 
=========================== Installed Programs ============================
 
Adobe Flash Player 13 ActiveX (Version: 13.0.0.214)
Adobe Flash Player 13 Plugin (Version: 13.0.0.214)
Adobe Reader XI (11.0.07) (Version: 11.0.07)
Catalina Savings Printer (Version: 1.0.0)
CCleaner (Version: 4.13)
Defender Pro PC Toolbox
HijackThis 1.99.1 (Version: 1.99.1)
HP LaserJet 3050/3052/3055/3390/3392 1.0 (Version: 1.0)
HP Software Update (Version: 3.0.2.991)
hppFaxDrv3390 (Version: 000.105.00077)
hppFaxUtility (Version: 000.105.00090)
hppFonts (Version: 002.000.00004)
hppIOFiles (Version: 000.201.00082)
hppLJ3390 (Version: 000.105.00073)
hppManuals3390 (Version: 000.105.00089)
hppscan3390 (Version: 000.105.00067)
hppScanTo (Version: 000.105.00087)
hppSendFax (Version: 000.105.00081)
hppTooCool (Version: 000.105.00058)
hppToolBoxFX (Version: 001.000.00070)
hpzTLBXFX (Version: 001.000.00127)
Java 7 Update 55 (Version: 7.0.550)
Java Auto Updater (Version: 2.1.9.8)
Kaspersky Internet Security 2013 (Version: 13.0.1.4190)
Microsoft .NET Framework 1.1 (Version: 1.1.4322)
Microsoft .NET Framework 1.1 Security Update (KB2833941)
Microsoft .NET Framework 2.0 Service Pack 2 (Version: 2.2.30729)
Microsoft .NET Framework 3.0 Service Pack 2 (Version: 3.2.30729)
Microsoft .NET Framework 3.5 SP1
Microsoft .NET Framework 3.5 SP1 (Version: 3.5.30729)
Microsoft .NET Framework 4 Client Profile (Version: 4.0.30319)
Microsoft .NET Framework 4 Extended (Version: 4.0.30319)
Microsoft Base Smart Card Cryptographic Service Provider Package
Microsoft Compression Client Pack 1.0 for Windows XP (Version: 1)
Microsoft Download Manager (Version: 1.2.1)
Microsoft Office 2000 SR-1 Standard (Version: 9.00.9327)
Microsoft Streets and Trips 2005 (Version: 12.00.07.1200)
Microsoft User-Mode Driver Framework Feature Pack 1.0
MSN
NVIDIA Control Panel 321.01 (Version: 321.01)
NVIDIA Graphics Driver 321.01 (Version: 321.01)
NVIDIA Install Application (Version: 2.1002.124.810)
NVIDIA nView 140.75 (Version: 140.75)
NVIDIA Update 1.14.17 (Version: 1.14.17)
NVIDIA Update Components (Version: 1.14.17)
Opera Stable 22.0.1471.50 (Version: 22.0.1471.50)
Platform (Version: 1.22)
QFolder (Version: 1.00.0000)
Realtek High Definition Audio Driver (Version: 5.10.0.7083)
Scan (Version: 4.9.0.0)
Unity Web Player (Version: )
Update for Microsoft .NET Framework 3.5 SP1 (KB963707) (Version: 1)
Update for Microsoft .NET Framework 4 Client Profile (KB2468871) (Version: 1)
Update for Microsoft .NET Framework 4 Client Profile (KB2533523) (Version: 1)
Update for Microsoft .NET Framework 4 Client Profile (KB2600217) (Version: 1)
Update for Microsoft .NET Framework 4 Client Profile (KB2836939v3) (Version: 3)
Update for Microsoft .NET Framework 4 Extended (KB2468871) (Version: 1)
Update for Microsoft .NET Framework 4 Extended (KB2533523) (Version: 1)
Update for Microsoft .NET Framework 4 Extended (KB2600217) (Version: 1)
Update for Microsoft .NET Framework 4 Extended (KB2836939v3) (Version: 3)
Update for Windows Internet Explorer 8 (KB2598845) (Version: 1)
Update for Windows XP (KB2345886) (Version: 1)
Update for Windows XP (KB2467659) (Version: 1)
Update for Windows XP (KB2492386) (Version: 1)
Update for Windows XP (KB2541763) (Version: 1)
Update for Windows XP (KB2749655) (Version: 1)
Update for Windows XP (KB2808679) (Version: 1)
Update for Windows XP (KB2904266) (Version: 1)
Update for Windows XP (KB2934207) (Version: 1)
Update for Windows XP (KB898461) (Version: 1)
Update for Windows XP (KB951978) (Version: 1)
Update for Windows XP (KB955759) (Version: 1)
Update for Windows XP (KB968389) (Version: 1)
Update for Windows XP (KB971029) (Version: 1)
Update for Windows XP (KB973815) (Version: 1)
VIA Platform Device Manager (Version: 1.22)
WebFldrs XP (Version: 9.50.7523)
Windows Genuine Advantage Validation Tool (KB892130)
Windows Genuine Advantage Validation Tool (KB892130) (Version: 1.7.0069.2)
Windows Internet Explorer 8 (Version: 20090308.140743)
Windows Management Framework Core
Windows Media Format 11 runtime
Windows Media Player 11
Windows XP Service Pack 3 (Version: 20080414.031525)
 
========================= Devices: ================================
 
 
========================= Memory info: ===================================
 
Percentage of memory in use: 36%
Total physical RAM: 2046.36 MB
Available physical RAM: 1291.2 MB
Total Pagefile: 3934.26 MB
Available Pagefile: 3130.85 MB
Total Virtual: 2047.88 MB
Available Virtual: 1974.59 MB
 
========================= Partitions: =====================================
 
1 Drive c: () (Fixed) (Total:298.08 GB) (Free:277.47 GB) NTFS
 
========================= Users: ========================================
 
User accounts for \\MIKI-PC
 
Administrator            ASPNET                   Guest                    
HelpAssistant            MIKI                     SUPPORT_388945a0         
UpdatusUser              
 
========================= Restore Points ==================================
 
22-03-2014 01:19:24 System Checkpoint
22-03-2014 00:52:37 System Checkpoint
22-03-2014 04:00:50 Installed Windows XP Service Pack 2.
22-03-2014 04:12:39 Installed Microsoft Download Manager
22-03-2014 04:24:17 Installed Windows XP Service Pack 3.
22-03-2014 04:35:12 Installed Windows Internet Explorer 8.
22-03-2014 04:42:36 Software Distribution Service 3.0
22-03-2014 04:45:20 First Restore Point
22-03-2014 05:07:45 Software Distribution Service 3.0
22-03-2014 05:37:57 Software Distribution Service 3.0
22-03-2014 05:43:49 Software Distribution Service 3.0
22-03-2014 05:49:59 Software Distribution Service 3.0
22-03-2014 05:59:43 Software Distribution Service 3.0
22-03-2014 17:15:25 Software Distribution Service 3.0
22-03-2014 17:21:18 Software Distribution Service 3.0
22-03-2014 18:07:37 Software Distribution Service 3.0
22-03-2014 18:09:13 Software Distribution Service 3.0
22-03-2014 18:14:55 Software Distribution Service 3.0
23-03-2014 03:26:23 Software Distribution Service 3.0
23-03-2014 04:08:36 Software Distribution Service 3.0
23-03-2014 05:09:00 Printer Driver HP LaserJet 3050_3055_3390_3392 Fax Installed
23-03-2014 05:31:12 Installed Microsoft Office 2000 SR-1 Standard
23-03-2014 06:53:10 Installed Realtek High Definition Audio Driver
23-03-2014 07:02:00 Software Distribution Service 3.0
23-03-2014 07:28:52 Software Distribution Service 3.0
23-03-2014 08:04:08 Installed Platform
23-03-2014 08:17:33 Software Distribution Service 3.0
23-03-2014 09:18:32 Installed Realtek High Definition Audio Driver
25-03-2014 23:16:44 System Checkpoint
27-03-2014 00:54:42 System Checkpoint
29-03-2014 01:21:24 System Checkpoint
31-03-2014 15:51:30 System Checkpoint
01-04-2014 16:58:53 Installed Rapport
01-04-2014 17:21:49 Removed Rapport
03-04-2014 15:29:51 System Checkpoint
04-04-2014 15:38:01 System Checkpoint
05-04-2014 15:56:37 System Checkpoint
06-04-2014 16:08:38 System Checkpoint
07-04-2014 20:33:46 System Checkpoint
09-04-2014 02:02:09 Software Distribution Service 3.0
10-04-2014 02:24:35 System Checkpoint
11-04-2014 14:44:54 System Checkpoint
13-04-2014 19:28:40 System Checkpoint
15-04-2014 00:46:39 System Checkpoint
17-04-2014 17:30:07 System Checkpoint
19-04-2014 00:18:30 System Checkpoint
19-04-2014 16:50:23 Installed Windows XP KB2541763.
20-04-2014 17:17:31 System Checkpoint
21-04-2014 17:55:58 System Checkpoint
23-04-2014 01:33:14 System Checkpoint
25-04-2014 23:55:54 System Checkpoint
27-04-2014 00:45:06 System Checkpoint
28-04-2014 21:03:13 System Checkpoint
30-04-2014 15:49:01 System Checkpoint
01-05-2014 20:19:03 Software Distribution Service 3.0
02-05-2014 01:41:00 Installed Catalina Savings Printer.
02-05-2014 03:32:05 Installed Java 7 Update 51
02-05-2014 03:37:50 Installed Java 7 Update 55
03-05-2014 16:17:13 System Checkpoint
04-05-2014 18:29:49 System Checkpoint
06-05-2014 15:47:05 System Checkpoint
08-05-2014 17:33:18 System Checkpoint
10-05-2014 19:50:36 System Checkpoint
12-05-2014 00:14:03 System Checkpoint
14-05-2014 00:29:58 System Checkpoint
14-05-2014 15:51:43 Software Distribution Service 3.0
15-05-2014 23:29:21 System Checkpoint
17-05-2014 00:24:27 System Checkpoint
18-05-2014 16:05:42 System Checkpoint
20-05-2014 16:41:26 First Restore Point
20-05-2014 17:40:49 Installed Microsoft Streets and Trips 2005
20-05-2014 17:42:00 Installed Microsoft Streets and Trips 2005
20-05-2014 17:52:54 Removed Microsoft Streets and Trips 2005
20-05-2014 17:53:57 Installed Microsoft Streets and Trips 2005
23-05-2014 17:04:45 ComboFix created restore point
25-05-2014 16:30:45 System Checkpoint
26-05-2014 16:34:23 System Checkpoint
29-05-2014 00:49:36 Software Distribution Service 3.0
01-06-2014 10:38:53 Software Distribution Service 3.0
02-06-2014 13:29:22 Software Distribution Service 3.0
04-06-2014 01:58:01 System Checkpoint
 
**** End of log ****


#6 captainkate

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Posted 04 June 2014 - 08:49 AM

Malwarebytes log

 

Malwarebytes Anti-Malware
www.malwarebytes.org
 
Scan Date: 6/3/2014
Scan Time: 10:51:30 PM
Logfile: Malwarebytes scan log.txt
Administrator: Yes
 
Version: 2.00.2.1012
Malware Database: v2014.06.04.01
Rootkit Database: v2014.06.02.01
License: Trial
Malware Protection: Enabled
Malicious Website Protection: Enabled
Self-protection: Disabled
 
OS: Windows XP Service Pack 3
CPU: x86
File System: NTFS
User: MIKI
 
Scan Type: Threat Scan
Result: Completed
Objects Scanned: 260643
Time Elapsed: 9 min, 48 sec
 
Memory: Enabled
Startup: Enabled
Filesystem: Enabled
Archives: Enabled
Rootkits: Disabled
Heuristics: Enabled
PUP: Enabled
PUM: Enabled
 
Processes: 0
(No malicious items detected)
 
Modules: 0
(No malicious items detected)
 
Registry Keys: 0
(No malicious items detected)
 
Registry Values: 0
(No malicious items detected)
 
Registry Data: 0
(No malicious items detected)
 
Folders: 0
(No malicious items detected)
 
Files: 0
(No malicious items detected)
 
Physical Sectors: 0
(No malicious items detected)
 
 
(end)

Edited by captainkate, 04 June 2014 - 08:54 AM.


#7 captainkate

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Posted 04 June 2014 - 09:06 AM

 

I'm very sorry. I did not see this until just a few minutes ago.  Thank you so much for taking the time to help.  Here is the security check log.  
 
Results of screen317's Security Check version 0.99.83  
 Windows XP Service Pack 3 x86   
 Internet Explorer 8  
``````````````Antivirus/Firewall Check:``````````````
 Windows Firewall Enabled!  
 Kaspersky Internet Security 2013   
`````````Anti-malware/Other Utilities Check:`````````
 Out of date HijackThis  installed!
 HijackThis 1.99.1    
 CCleaner     
 Java 7 Update 55  
 Adobe Flash Player 13.0.0.214  
 Adobe Reader XI  
````````Process Check: objlist.exe by Laurent````````
 Kaspersky Lab Kaspersky Internet Security 2013 avp.exe  
`````````````````System Health check`````````````````
 Total Fragmentation on Drive C:: 29% Defragment your hard drive soon! (Do NOT defrag if SSD!)
````````````````````End of Log``````````````````````

 

I am not sure what SSD is.  



#8 captainkate

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Posted 04 June 2014 - 09:11 AM

---------------------------------------
Malwarebytes Anti-Rootkit BETA 1.07.0.1009
 
© Malwarebytes Corporation 2011-2012
 
OS version: 5.1.2600 Windows XP Service Pack 3 x86
 
Account is Administrative
 
Internet Explorer version: 8.0.6001.18702
 
File system is: NTFS
Disk drives: C:\ DRIVE_FIXED
CPU speed: 3.000000 GHz
Memory total: 2145759232, free: 1198723072
 
Downloaded database version: v2014.06.04.05
Downloaded database version: v2014.06.02.01
=======================================
Done!
Scanning drivers directory: C:\WINDOWS\SYSTEM32\drivers...
Done!
Drive 0
Scanning MBR on drive 0...
Inspecting partition table:
MBR Signature: 55AA
Disk Signature: 3770376
 
Partition information:
 
    Partition 0 type is Primary (0x7)
    Partition is ACTIVE.
    Partition starts at LBA: 63  Numsec = 625121217
    Partition file system is NTFS
    Partition is bootable
 
    Partition 1 type is Empty (0x0)
    Partition is NOT ACTIVE.
    Partition starts at LBA: 0  Numsec = 0
 
    Partition 2 type is Empty (0x0)
    Partition is NOT ACTIVE.
    Partition starts at LBA: 0  Numsec = 0
 
    Partition 3 type is Empty (0x0)
    Partition is NOT ACTIVE.
    Partition starts at LBA: 0  Numsec = 0
 
Disk Size: 320072933376 bytes
Sector size: 512 bytes
 
Scanning physical sectors of unpartitioned space on drive 0 (1-62-625122448-625142448)...
Done!
Scan finished
=======================================
 
 
Removal queue found; removal started
Removing C:\Documents and Settings\All Users\Application Data\Malwarebytes' Anti-Malware (portable)\MBR-0-i.mbam...
Removing C:\Documents and Settings\All Users\Application Data\Malwarebytes' Anti-Malware (portable)\VBR-0-0-63-i.mbam...
Removing C:\Documents and Settings\All Users\Application Data\Malwarebytes' Anti-Malware (portable)\MBR-0-r.mbam...
Removal finished


#9 captainkate

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Posted 04 June 2014 - 09:12 AM

Malwarebytes Anti-Rootkit BETA 1.07.0.1009
www.malwarebytes.org
 
Database version: v2014.06.04.05
 
Windows XP Service Pack 3 x86 NTFS
Internet Explorer 8.0.6001.18702
 :: MIKI-PC [administrator]
 
6/4/2014 8:53:08 AM
mbar-log-2014-06-04 (08-53-08).txt
 
Scan type: Quick scan
Scan options enabled: Anti-Rootkit | Drivers | MBR | Physical Sectors | Memory | Startup | Registry | File System | Heuristics/Extra | Heuristics/Shuriken
Scan options disabled: 
Objects scanned: 257601
Time elapsed: 14 minute(s), 18 second(s)
 
Memory Processes Detected: 0
(No malicious items detected)
 
Memory Modules Detected: 0
(No malicious items detected)
 
Registry Keys Detected: 0
(No malicious items detected)
 
Registry Values Detected: 0
(No malicious items detected)
 
Registry Data Items Detected: 0
(No malicious items detected)
 
Folders Detected: 0
(No malicious items detected)
 
Files Detected: 0
(No malicious items detected)
 
Physical Sectors Detected: 0
(No malicious items detected)
 
(end)


#10 captainkate

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Posted 04 June 2014 - 09:16 AM

Rkill 2.6.6 by Lawrence Abrams (Grinler)
Copyright 2008-2014 BleepingComputer.com
More Information about Rkill can be found at this link:
 
Program started at: 06/04/2014 09:13:41 AM in x86 mode.
Windows Version: Microsoft Windows XP Service Pack 3
 
Checking for Windows services to stop:
 
 * No malware services found to stop.
 
Checking for processes to terminate:
 
 * No malware processes found to kill.
 
Checking Registry for malware related settings:
 
 * No issues found in the Registry.
 
Resetting .EXE, .COM, & .BAT associations in the Windows Registry.
 
Performing miscellaneous checks:
 
 * Reparse Point/Junctions Found (Most likely legitimate)!
 
     * C:\WINDOWS\Microsoft.NET\assembly\GAC_32\System.EnterpriseServices\v4.0_4.0.0.0__b03f5f7f11d50a3a => C:\WINDOWS\WinSxS\x86_System.EnterpriseServices_b03f5f7f11d50a3a_4.0.0.0_x-ww_29b51492 [Dir]
     * C:\WINDOWS\Microsoft.NET\assembly\GAC_MSIL\Microsoft.Workflow.Compiler\v4.0_4.0.0.0__31bf3856ad364e35 => C:\WINDOWS\WinSxS\MSIL_Microsoft.Workflow.Compiler_31bf3856ad364e35_4.0.0.0_x-ww_97359ba5 [Dir]
 
Checking Windows Service Integrity: 
 
 * No issues found.
 
Searching for Missing Digital Signatures: 
 
 * No issues found.
 
Checking HOSTS File: 
 
 * HOSTS file entries found: 
 
  127.0.0.1 localhost
 
Program finished at: 06/04/2014 09:14:52 AM
Execution time: 0 hours(s), 1 minute(s), and 10 seconds(s)


#11 Broni

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Posted 04 June 2014 - 06:03 PM

p22002970.gif Which browser is having issue.

Did your try different browser?

 

Next...

 

p22002970.gif Download Temp File Cleaner (TFC)
Alternate download: http://www.itxassociates.com/OT-Tools/TFC.exe
Double click on TFC.exe to run the program.
Click on Start button to begin cleaning process.
TFC will close all running programs, and it may ask you to restart computer.

p22002970.gif Please download AdwCleaner by Xplode onto your desktop.

  • Close all open programs and internet browsers.
  • Double click on adwcleaner.exe to run the tool.
  • Click on Scan button.
  • When the scan has finished click on Clean button.
  • Your computer will be rebooted automatically. A text file will open after the restart.
  • Please post the contents of that logfile with your next reply.
  • You can find the logfile at C:\AdwCleaner[S1].txt as well.


p22002970.gif Please download Junkware Removal Tool to your desktop.
  • Shut down your protection software now to avoid potential conflicts.
  • Run the tool by double-clicking it. If you are using Windows Vista, 7, or 8; instead of double-clicking, right-mouse click JRT.exe and select "Run as Administrator".
  • The tool will open and start scanning your system.
  • Please be patient as this can take a while to complete depending on your system's specifications.
  • On completion, a log (JRT.txt) is saved to your desktop and will automatically open.
  • Post the contents of JRT.txt into your next message.


p22002970.gif Please run a free online scan with the ESET Online Scanner

  • Disable your antivirus program
  • Click on "Run ESET Online Scanner" button.
  • Tick the box next to YES, I accept the Terms of Use
  • Click Start
  • Accept any security warnings from your browser.
  • Check Scan archives
  • Click Start
  • ESET will then download updates for itself, install itself, and begin scanning your computer. Please be patient as this can take some time.
  • When the scan completes, click on List of found threats
  • Click on Export to text file , and save the file to your desktop using a unique name, such as ESETScan. Include the contents of this report in your next reply.
    NOTE. If Eset doesn't find any threats it'll NOT produce any log.


My Website

My help doesn't cost a penny, but if you'd like to consider a donation, click DONATE

 


#12 captainkate

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Posted 04 June 2014 - 07:26 PM

both browsers are having the issue.   Funny thing is that after I did all those scans you gave me, the message (hijacker) was gone all day today and just now came back on when I tried to check my email again.   It  happens when I try to log on to my ISP email and to yahoo email or yahoo answers.  



#13 Broni

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Posted 04 June 2014 - 08:11 PM

Go ahead with my previous reply.


My Website

My help doesn't cost a penny, but if you'd like to consider a donation, click DONATE

 


#14 captainkate

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Posted 05 June 2014 - 06:33 PM

# AdwCleaner v3.212 - Report created 05/06/2014 at 18:26:25
# Updated 05/06/2014 by Xplode
# Operating System : Microsoft Windows XP Service Pack 3 (32 bits)
# Username : MIKI - MIKI-PC
# Running from : C:\Documents and Settings\MIKI\Desktop\adwcleaner_3.212.exe
# Option : Clean
 
***** [ Services ] *****
 
 
***** [ Files / Folders ] *****
 
 
***** [ Shortcuts ] *****
 
 
***** [ Registry ] *****
 
 
***** [ Browsers ] *****
 
-\\ Internet Explorer v8.0.6001.18702
 
 
*************************
 
AdwCleaner[R0].txt - [653 octets] - [05/06/2014 18:24:58]
AdwCleaner[S0].txt - [575 octets] - [05/06/2014 18:26:25]
 
########## EOF - C:\AdwCleaner\AdwCleaner[S0].txt - [634 octets] ##########
 
 
For some reason it did not do much.  


#15 captainkate

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Posted 05 June 2014 - 06:55 PM

Junkware Removal Tool (JRT) by Thisisu
Version: 6.1.4 (04.06.2014:1)
OS: Microsoft Windows XP x86
Ran by MIKI on Thu 06/05/2014 at 18:34:38.29
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
 
 
 
 
~~~ Services
 
 
 
~~~ Registry Values
 
 
 
~~~ Registry Keys
 
 
 
~~~ Files
 
 
 
~~~ Folders
 
 
 
 
 
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Scan was completed on Thu 06/05/2014 at 18:52:08.68
End of JRT log
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~





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