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#1 jennysjoy

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Posted 30 May 2014 - 12:06 PM

Hello, I have the ICE Virus. I tried to start in Safe Mode but the machine just keeps rebooting. I tried the Hitman USB boot but it goes into system restore but won't restore. Hitman never opens up. Any help would be appreciated. I am running Windows 7 on a HP laptop



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#2 xXToffeeXx

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Posted 31 May 2014 - 11:06 AM

Hi jennysjoy,
 
Try this for me:
 
FRST Scan from RECOVERY Environment on Vista, 7, and 8:
 
On a clean machine, please download Farbar Recovery Scan Tool and save it to a flash drive.
Note: You need to run the version compatible with your system. If you are not sure which version applies to your system download both of them and try to run them. Only one of them will run on your system, that will be the right version.

To enter System Recovery Options from the Advanced Boot Options:

  • Restart the computer.
  • As soon as the BIOS is loaded begin tapping the F8 key until Advanced Boot Options appears.
  • Use the arrow keys to select the Repair your computer menu item.
  • Select US as the keyboard language settings, and then click Next.
  • Select the operating system you want to repair, and then click Next.
  • Select your user account an click Next.

Note: In case you can not enter System Recovery Options by using F8 method, you can use Windows installation disc, or make a repair disc. Any Windows installation disc or a repair disc made on another computer can be used.
To make a repair disk on Windows 7 consult: http://www.sevenforums.com/tutorials/2083-system-repair-disc-create.html

 
 
To enter System Recovery Options by using Windows installation disc:

  • Insert the installation disc.
  • Restart your computer.
  • If prompted, press any key to start Windows from the installation disc. If your computer is not configured to start from a CD or DVD, check your BIOS settings.
  • Click Repair your computer.
  • Select US as the keyboard language settings, and then click Next.
  • Select the operating system you want to repair, and then click Next.
  • Select your user account and click Next.

==========
 
On the System Recovery Options menu you will get the following options:
 
Startup Repair
System Restore
Windows Complete PC Restore
Windows Memory Diagnostic Tool
Command Prompt

 
Select Command Prompt
 
==========
 
 
Once in the Command Prompt:

  • In the command window type in notepad and press Enter.
  • The notepad opens. Under File menu select Open.
  • Select "Computer" and find your flash drive letter and close the notepad.
  • In the command window type e:\frst (for x64 bit version type e:\frst64) and press Enter
    Note: Replace letter e with the drive letter of your flash drive.
  • The tool will start to run.
  • When the tool opens click Yes to disclaimer.
  • Press Scan button.
  • It will make a log (FRST.txt) on the flash drive. Please copy and paste it to your reply.

--------------
 
To recap, in your next reply I would like to see the following. Make sure to copy & paste them unless I ask otherwise:

  • FRST.txt

xXToffeeXx~


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#3 xXToffeeXx

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Posted 03 June 2014 - 02:49 PM

Hi jennysjoy,
 
It's been 3 days since my last reply, do you still need help with this?
 
xXToffeeXx~


~If I am helping you and you have not had a reply from me in two days, please send me a PM~

 

logo-25.pngID Ransomware - Identify What Ransomware Encrypted Your Files [Support Topic] - If we have helped you out and you want to support what we do, you can do so here

 

 ~Twitter~ | ~Malware Analyst at Emsisoft~





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