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BSOD then recovery from an unexpected error after trojan


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#1 tramey08

tramey08

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Posted 30 May 2014 - 11:55 AM

Hi everyone,

 

I'm having quite a bit of trouble here.  I am an average tech type but this has me stumped. 

 

Background:  I tried to download a font on a free font site = Stupid... I know..

 

I had slow operation and service.  so I ran different antivirus programs . - malwarebytes, norton, house call.  and now the only antivirus program Im running is Avast.  The programs no longer pick up a virus but what was weird was that during the scans, the computer started shutting down before the full scan completed.  This happened multiple times

Now it shuts down for no reason, upon start up the screen asks to run in reg. or safe mode.  I put it reg mode.

 

Then windows pops up and states that it has recovered from an unexpected shutdown and even after searching for solutions. No luck.

Here is some information I was able to find on the machine.

 

Please help : )

 

Thanks so much !!

 

T.

 

Problem signature

Problem Event Name:                        BlueScreen

OS Version:                                         6.1.7601.2.1.0.768.3

Locale ID:                                            1033

 

Files that help describe the problem

042914-25974-01.dmp

sysdata.xml

WERInternalMetadata.xml

 

View a temporary copy of these files

Warning: If a virus or other security threat caused the problem, opening a copy of the files could harm your computer.

 

Extra information about the problem

BCCode:                                              fe

BCP1:   0000000000000008

BCP2:   0000000000000006

BCP3:   0000000000000006

BCP4:   FFFFFA800A6F0000

OS Version:                                         6_1_7601

Service Pack:                                       1_0

Product:                                               768_1

 

 

<?xml version="1.0" encoding="UTF-16"?>

<WERReportMetadata><OSVersionInformation><WindowsNTVersion>6.1</WindowsNTVersion><Build>7601 Service Pack 1</Build><Product>(0x3): Windows 7 Home Premium</Product><Edition>HomePremium</Edition><BuildString>7601.18247.amd64fre.win7sp1_gdr.130828-1532</BuildString><Revision>1130</Revision><Flavor>Multiprocessor Free</Flavor><Architecture>X64</Architecture><LCID>1033</LCID></OSVersionInformation><ProblemSignatures><EventType>BlueScreen</EventType></ProblemSignatures><DynamicSignatures><Parameter1>6.1.7601.2.1.0.768.3</Parameter1><Parameter2>1033</Parameter2></DynamicSignatures><SystemInformation><MID>17125A7C-B1D0-4FC2-A9C8-BEB490C463EE</MID><MarkerFile>103C_HP_CPC_VT637AA-ABA HPE-112y_YC_0Pavi_QCNX951_EA1NAv6PrA1_49_IALOE_SFOXCONN_V1.01_B5.03_T090911_WUH0_L409_M8184_J1000_7AMD_8Phenom II X4 925_92.8_#_N10EC8168_Z_G1002954F</MarkerFile><SystemManufacturer>HP-Pavilion</SystemManufacturer><SystemProductName>VT637AA-ABA HPE-112y</SystemProductName><BIOSVersion>5.03</BIOSVersion></SystemInformation></WERReportMetadata>


Edited by Orange Blossom, 30 May 2014 - 03:19 PM.
Moved to AII from Windows 7. ~ OB


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#2 dicke

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Posted 30 May 2014 - 02:51 PM

Welcome,

What you describe sounds like an infection trying to protect itself.

I'm going to ask a moderator to move your message to a more appropriate forum so you can get the help you need to clean your system

Keep us posted


Stay well and surf safe [stay protected]

Dick E





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