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SYSTEM_THREAD_EXCEPTION_NOT_HANDLED amdxhd.sys


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#1 Kirbyofdeath

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Posted 30 May 2014 - 10:16 AM

Hello again! I have a more serious problem than my usual posts. Last night my computer got unplugged from it's socket, and today i've been getting bug check 0x7e when starting up. I tried all modes of safe mode, but it stopped at "ClassPNP.sys" for about a minute, then had green lines at the top, but still frozen. Startup repair did not do anything. Fortunately, i got it to work from "last known good config"! what I am worried about is that since the file amdxhd.sys caused it, it probably is damaged, and will cause a bsod at the next reboot.

 

EDIT: debugging the minidump, i found this string.

 

EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s.
 

 

Is it normal to reference it's own memory address?


Edited by Kirbyofdeath, 30 May 2014 - 10:22 AM.


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#2 hamluis

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Posted 30 May 2014 - 04:43 PM

I would run the Win 7 memory/RAM check.

 

Louis



#3 Kirbyofdeath

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Posted 30 May 2014 - 11:41 PM

I don't think it's memory. Although i got a BAD_POOL_CALLER earlier, it seems to be working correctly now.


Edited by Kirbyofdeath, 30 May 2014 - 11:41 PM.


#4 hamluis

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Posted 31 May 2014 - 09:16 AM

:thumbup2: , happy computing :).

 

Louis



#5 Kirbyofdeath

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Posted 03 June 2014 - 09:43 AM

Well, it seems that amdxhc.sys struck again. Last night, I got a DRIVER_IRQL_NOT_LESS_OR_EQUAL caused by amdxhc.sys while I was putting my computer in hibernate.

 

==================================================
Dump File         : 060314-36691-01.dmp
Crash Time        : 6/2/2014 10:44:30 PM
Bug Check String  : DRIVER_IRQL_NOT_LESS_OR_EQUAL
Bug Check Code    : 0x000000d1
Parameter 1       : 00000000`00000000
Parameter 2       : 00000000`00000002
Parameter 3       : 00000000`00000000
Parameter 4       : fffff880`043dfe64
Caused By Driver  : amdxhc.sys
Caused By Address : amdxhc.sys+11e64
File Description  : 
Product Name      : 
Company           : 
File Version      : 
Processor         : x64
Crash Address     : ntoskrnl.exe+75bc0
Stack Address 1   : 
Stack Address 2   : 
Stack Address 3   : 
Computer Name     : 
Full Path         : C:\Windows\Minidump\060314-36691-01.dmp
Processors Count  : 4
Major Version     : 15
Minor Version     : 7601
Dump File Size    : 275,072
Dump File Time    : 6/3/2014 9:06:35 AM
==================================================
 
Why is amdxhc.sys giving me so much trouble?


#6 hamluis

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Posted 03 June 2014 - 11:09 AM

That file is allegedly the driver AMD USB 3.0 driver.

 

System manufacturer and model?

 

Do you have any USB 3 devices attached?

 

Do you have a Drivers CD for the motherboard/system?

 

Louis



#7 Kirbyofdeath

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Posted 03 June 2014 - 01:17 PM

Gateway sx2370

 

how do I find out if a device is usb 3.0?

 

no drivers cd came with the computer.



#8 hamluis

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Posted 03 June 2014 - 04:27 PM

Listed System Specs

 

I would uninstall/reinstall the chipset drivers or just update same.

 

http://www.official-drivers.com/installer/?seed=gateway&cate=desktop&gclid=CO7IyMnS3r4CFW4R7Aodbw8Adg

 

Louis



#9 Kirbyofdeath

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Posted 03 June 2014 - 11:11 PM

Oops, i meant to say sx2370-us10p

 

btw, official-drivers.com is blacklisted by web of trust?



#10 hamluis

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Posted 04 June 2014 - 09:10 AM

I can't tell you anything about either site...I don't use either.

 

Louis



#11 Anshad Edavana

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Posted 04 June 2014 - 09:23 AM

Hi

 

You can download the latest Chipset driver directly from AMD support site.

 

http://support.amd.com/en-us/download/chipset?os=Windows+7+-+32

 

It is recommended to uninstall old AMD driver components completely before installing the new one.

 

http://support.amd.com/en-us/kb-articles/Pages/GPU57RemoveOldGraphicsDrivers.aspx

 

This may also remove VGA driver but you can install that later ( separately ).






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