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BSOD (KERNEL_DATA_INPAGE_ERROR)


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#1 himaludin

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Posted 30 May 2014 - 05:38 AM

My computer has been struck with the dreaded Blue Screen of Death. It is a reoccurring problem and only seems to happen when no one is using the computer. It always reboots properly.

 

this is the BOSD

==================================================

Dump File         : 052714-92680-01.dmp
Crash Time        : 5/27/2014 9:14:53 AM
Bug Check String  : KERNEL_DATA_INPAGE_ERROR
Bug Check Code    : 0x0000007a
Parameter 1       : 00000000`00000020
Parameter 2       : ffffffff`c000009d
Parameter 3       : fffffa80`04f737c8
Parameter 4       : 00000000`00000000
Caused By Driver  : ntoskrnl.exe
Caused By Address : ntoskrnl.exe+71f00
File Description  : NT Kernel & System
Product Name      : Microsoft® Windows® Operating System
Company           : Microsoft Corporation
File Version      : 6.1.7600.16385 (win7_rtm.090713-1255)
Processor         : x64
Crash Address     : ntoskrnl.exe+71f00
Stack Address 1   : 
Stack Address 2   : 
Stack Address 3   : 
Computer Name     : 
Full Path         : C:\Windows\Minidump\052714-92680-01.dmp
Processors Count  : 4
Major Version     : 15
Minor Version     : 7600
Dump File Size    : 262,144
Dump File Time    : 5/27/2014 9:22:09 AM
==================================================
 
==================================================
Dump File         : 052614-30186-01.dmp
Crash Time        : 5/26/2014 3:55:58 PM
Bug Check String  : SYSTEM_SERVICE_EXCEPTION
Bug Check Code    : 0x0000003b
Parameter 1       : 00000000`c0000005
Parameter 2       : fffff960`0033b65c
Parameter 3       : fffff880`0c238c50
Parameter 4       : 00000000`00000000
Caused By Driver  : win32k.sys
Caused By Address : win32k.sys+27b65c
File Description  : 
Product Name      : 
Company           : 
File Version      : 
Processor         : x64
Crash Address     : ntoskrnl.exe+71f00
Stack Address 1   : 
Stack Address 2   : 
Stack Address 3   : 
Computer Name     : 
Full Path         : C:\Windows\Minidump\052614-30186-01.dmp
Processors Count  : 4
Major Version     : 15
Minor Version     : 7600
Dump File Size    : 262,144
Dump File Time    : 5/26/2014 3:56:59 PM
==================================================
 
 
How do i fix this?
 
(Sorry for my English)


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#2 Allan

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Posted 30 May 2014 - 06:51 AM

Please post the last 10 bsod reports. The two above are different from one another and I'd like to see what the others are. Thank you.



#3 zingo156

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Posted 30 May 2014 - 07:26 AM

As Allan mentioned, post all of the reports. If there are no other reports I recommend you run a memtest86 as bad ram could be the cause here. The first error according to microsoft: 0X7A with 0xC000009D, or STATUS_DEVICE_NOT_CONNECTED, indicates defective or loose cabling, termination, or that the controller does not see the hard disk.

 

Generally I see hard drives with bad blocks causing the 0X7A. It would be worth backing up data (just in case it fails during the test) and then running a hard drive surface scan. I will post the instructions to do that below this post. It could also be related to the chipset driver that controls sleep etc. Update all of your drivers if memtest and a hard drive test pass.

 

For memtest86, download it and burn it directly to a disc, then boot to the disc. If you are running windows 8, you may need to go into your bios and disable secure boot and enable legacy mode. Download - Pre-Compiled Bootable ISO (.zip) burn that zip to a disc and boot to a disc for memtest86.

 

The hard drive test I use is MHDD the instructions to run that will be posted below this post. They are a bit long but it is relatively easy to run.

 

When you are done with both tests, go back into bios and enable secure boot and disable legacy. (Revert it to whatever it was).


Edited by zingo156, 30 May 2014 - 07:32 AM.

If I am helping you with a problem and I have not responded within 48 hours please send me a PM.

#4 zingo156

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Posted 30 May 2014 - 07:28 AM

If you let me know the results of this test, I may be able to give you the advanced repair options to disable bad blocks which in some cases will allow you to use the drive for a longer period of time. I generally recommend replacing the drive if it is in bad shape or at least for certain keep good backups on another device.

 

 

 

If a hard drive has a smart status warning or the drive is questionable this test may be of use NOTE this test does not work with AHCI or Raid sata operation. It must be done with IDE, ATA, or compatibility mode:

 

Before running this test it would be a good idea to backup any data that you cannot afford to lose. This test uses the hard drive at 100%. If the drive is failing or has problems it is possible for the drive to fail suddenly especially during heavy use as this test will do. It is unlikely but still I recommend backing files up to be safe. Here are the instructions to run the test:

 

The first step will be to burn MHDD to a disc as an image (cd preferably). MHDD Can be found here: http://hddguru.com/software/2005.10.02-MHDD/  Click the Last version of MHDD, CDROM iso-image download and burn this file directly to a disc.

 

TO CHANGE SATA OPERATION: (You may need to use your keyboard arrow keys and enter key if you can not click to change settings).

After burning the disc, restart the laptop and start tapping f2 or f1 or delete right away to get into the bios. There you should see System Configuration, expand that by clicking the + button (or using your arrow keys and enter key). In that list there should be something called Sata operation. (Sata Operation may also be by itself in that first screen list)

Click on sata operation and take note of the current setting to the right it will probably be set to AHCI it will need to be switched back to this after MHDD is done running. Select ATA, compatibility or ide mode and then click apply. Save and exit the bios, or if apply was the only option you can use Ctrl+Alt+Delete to restart.

COMMON BOOT MENU/BIOS keys: https://support.fixmestick.com/hc/en-us/articles/201577043-How-to-get-to-your-Boot-Menu-or-your-BIOS-settings

 

Now with the burned disc in the drive after a restart, start tapping (F12 Dell, Toshiba, Lenovo), (F9 HP), or (Esc HP, Samsung, Sony) on the keyboard (or change your boot options to boot to cd/dvd first). This will bring up the boot options menu. Select cd/dvd/cd-rw drive and hit enter.

If this worked correctly and booted to mhdd you should see a screen that says Microsoft windows 98 startup menu. You can let the timer run out or just hit enter on option (2 . Start computer without SCSI support).

 

Now you should see a screen with numbers, most of these will not have any device listed behind them but one number should for example on my dell computer number 6 has WDC WD1600BEVT-75A23T0… and at the end a number in white which is the size of the drive.

Example: If your drive is a 500gb I would expect that number in white to be somewhere around 500,107,862,016 or close to. Find the correct drive to test then on the keyboard type the number in front of the drive (in my case it was 6) and then hit enter.

 

Now you should have a screen with MHDD> and a blinking cursor.

Now hit F4 on the keyboard 2 times and this will start scanning the hard drive.

You should be able to see the computer start scanning, each block represents 255 sectors (130560 bytes) on the hard drive. What we are looking for will show up on the right side of the screen.

There is a list on the right which shows numbers:

<3

<10

<50

<150ms

Etc…

 

Anything below the <150ms is a slow sector or a problem sector. Slow sectors <500 or >500 will slow down the computer. If there are a lot of these one after another (several 1000 or more) the drive should probably be replaced. Also if you have any at the end that were marked as UNC this means the drive has uncorrectable errors and the hard drive should probably be replaced.

Basically if you have any sectors that are below <150 (green) let me know and if possible the total number of them.

 

If all of the sectors were ok and fell within the range of:

<3

<10

<50

<150ms

Then the hard drive is ok, if there are only a few that are slow <500 or >500 the hard drive should be ok to use.

 

NOTE: that if there are many slow sectors one after another or you start having error after error the drive is in bad shape and I recommend ending the test. To end the test hit the Esc key.

 

After you are done testing you will need to go back into the bios by restarting the computer and tapping F2, F1, Delete (or whatever key gets you into bios). Go back to Sata Operation and change it back to the default which probably was AHCI.

Then restart and the computer should boot again.

(If you are getting a blue screen and the computer restarts go back into the bios and confirm that Sata Operation is set to what it was before changing it to IDE, ATA, or compatibility).


If I am helping you with a problem and I have not responded within 48 hours please send me a PM.

#5 himaludin

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Posted 30 May 2014 - 07:28 PM

Im Sorry, i only get 3 reports

this is the new report of BOSD on my laptop today

==================================================
Dump File         : 053114-15849-01.dmp
Crash Time        : 5/31/2014 6:32:30 AM
Bug Check String  : DRIVER_IRQL_NOT_LESS_OR_EQUAL
Bug Check Code    : 0x000000d1
Parameter 1       : 00000000`00000040
Parameter 2       : 00000000`00000002
Parameter 3       : 00000000`00000000
Parameter 4       : fffff880`013ce181
Caused By Driver  : rdyboost.sys
Caused By Address : rdyboost.sys+a181
File Description  : 
Product Name      : 
Company           : 
File Version      : 
Processor         : x64
Crash Address     : ntoskrnl.exe+71f00
Stack Address 1   : 
Stack Address 2   : 
Stack Address 3   : 
Computer Name     : 
Full Path         : C:\Windows\Minidump\053114-15849-01.dmp
Processors Count  : 4
Major Version     : 15
Minor Version     : 7600
Dump File Size    : 262,144
Dump File Time    : 5/31/2014 6:33:08 AM
==================================================
 
 
ok, thanks Zingo I'll try your way :)


#6 Allan

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Posted 31 May 2014 - 05:24 AM

 
 

That's 3 errors, all different. That typically points to either malware or a major hardware failure (mobo, cpu, ram).

 

1) What is new or different since the last time everything worked properly (ie, new hw, new sw, virus, error, etc)?

 

2) To check the ram, download memtest (http://memtest.org/). Burn it to a cd using a dedicated .iso burning utility (http://www.petri.co.il/how_to_write_iso_files_to_cd.htm), make sure the cd drive is at the top of the boot order in bios, then boot to the newly created cd and run the utility.

 

3) Boot to Safe Mode. Do you get the bsod there?

 

4) Please run full scans with BOTH your installed AV and with MalwareBytes.


Edited by Allan, 31 May 2014 - 05:24 AM.





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