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kdbsync.exe keeps hanging on boot up


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#1 CandyLady

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Posted 29 May 2014 - 08:41 PM

On my mom's computer (the only reason I made this account was to post help for her computer and she is known as CandyLady) she keeps getting this program (video?) hanging when the computer starts up and windows has started: 

 

kdbsync.exe

 

Here is more info on that from the Event Viewer:

 

 

Fault bucket 3550273555, type 1
Event Name: APPCRASH
Response: Not available
Cab Id: 0

Problem signature:
P1: kdbsync.exe
P2: 0.0.0.0
P3: 4f67a718
P4: amdocl.dll
P5: 10.0.1124.2
P6: 5154f82a
P7: c0000005
P8: 00059d7d
P9:
P10:

Attached files:
C:\Users\my Dell\AppData\Local\Temp\WER3A12.tmp.WERInternalMetadata.xml

These files may be available here:
C:\ProgramData\Microsoft\Windows\WER\ReportArchive\AppCrash_kdbsync.exe_fe73ccae3748df40ebb3a99d673148a15f42_0c785659

Analysis symbol:
Rechecking for solution: 0
Report Id: 4a4a4e89-e748-11e3-884d-00219b0df89b
Report Status: 0

 

Faulting application name: kdbsync.exe, version: 0.0.0.0, time stamp: 0x4f67a718
Faulting module name: amdocl.dll, version: 10.0.1124.2, time stamp: 0x5154f82a
Exception code: 0xc0000005
Fault offset: 0x00059d7d
Faulting process id: 0xd04
Faulting application start time: 0x01cf7b550a90772f
Faulting application path: C:\Program Files (x86)\AMD AVT\bin\kdbsync.exe
Faulting module path: C:\Windows\system32\amdocl.dll
Report Id: 4a4a4e89-e748-11e3-884d-00219b0df89b


Edited by CandyLady, 29 May 2014 - 08:43 PM.

Candy Lady - DELL Inspiron 350, Win7 x64
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#2 JohnnyJammer

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Posted 29 May 2014 - 08:50 PM

i think its to do with AMD catylyst control center. Maybe uninstall all AMD graphics drivers and then restart.



#3 CandyLady

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Posted 29 May 2014 - 09:05 PM

i think its to do with AMD catylyst control center. Maybe uninstall all AMD graphics drivers and then restart.

 

Ya I uninstalled and reinstalled and it did not fix the issue .. but I can't remember if I restarted between the two. I am pretty sure I did as I think it even tells you to do so to complete the uninstall. It did not fix the issue however..  And she freaks out and writes it out every time .. annoying to her ... annoying to me..


Candy Lady - DELL Inspiron 350, Win7 x64
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#4 JohnnyJammer

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Posted 29 May 2014 - 09:16 PM

Dont reinstall AMD drivers, let windows use the WHQL drivers. See if that fixes the issue



#5 CandyLady

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Posted 29 May 2014 - 09:19 PM

Dont reinstall AMD drivers, let windows use the WHQL drivers. See if that fixes the issue

 

Oh okay .. that is okay? I didn't know if that would work. Trying that now.


Edited by CandyLady, 29 May 2014 - 09:29 PM.

Candy Lady - DELL Inspiron 350, Win7 x64
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#6 JohnnyJammer

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Posted 29 May 2014 - 09:22 PM

Process of elimination mate, one thing at a time.

I sometimes use the AMD drivers (I have found the last few versions really crappy and buggy) for my ATI 7970 but have always found the one that Windows supplies works the best.

The only advantage of AMD would be for overclocking it a little.



#7 CandyLady

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Posted 29 May 2014 - 09:27 PM

Process of elimination mate, one thing at a time.
I sometimes use the AMD drivers (I have found the last few versions really crappy and buggy) for my ATI 7970 but have always found the one that Windows supplies works the best.
The only advantage of AMD would be for overclocking it a little.


Ah okay. I don't think we will be overclocking this old machine for her. I don't even know if we could..
Candy Lady - DELL Inspiron 350, Win7 x64
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#8 CandyLady

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Posted 29 May 2014 - 09:31 PM

Okay my mom is heading to bed and she sleeps on the couch ever since my parents split up .. so I am heading home and will do this the next time I come over. She works in the morning and needs her rest since it is now 10:30pm and she gets up at 5am.

 

I figure this error can wait as it just comes up once on boot up. I will just tell her to hit ok.


Edited by CandyLady, 29 May 2014 - 09:32 PM.

Candy Lady - DELL Inspiron 350, Win7 x64
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#9 CandyLady

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Posted 31 May 2014 - 04:53 AM

Okay I am back at my mom's and I am just about to do what you suggested. I was looking in the Event Viewer and see that there are other issues that warrant this:
 

 

 
0000000143: 2014-05-31 05:30:23:482    Exception: Access to the registry key 'HKEY_CURRENT_USER\Software\ATI\ACE\Settings\Graphics' is denied.
 Exception  Called by: ATI.ACE.LOG.Foundation.Implementation.Setting::WriteRegistryFromUser                             processID:03272 threadID:(CCCThreadNew:Dashboard) domainName:(CCC.exe                    ) assemblyName:(LOG.Foundation.Implementation, Version=3.5.4867.39766, Culture=neutral, PublicKeyToken=90ba9c70f846762e)
************************************************************************************************************************

 
All I know is the Video drivers and or files and registry seem messed up (I don't understand this but I understand enough to see that much).
 
I am not only posting to update but to have a record of all I come across relating to this and all steps I take.


I need help!!
 

 



Dont reinstall AMD drivers, let windows use the WHQL drivers. See if that fixes the issue

 
I can NOT uninstall them in the first place. Am I doing it wrong??
 
Eut3fAL.png
 
After reboot it is still there:
 
eHJDW8g.png
 
I guess I will see if I can uninstall it in safemode but am I doing something wrong in the first place??
 
Can I disable (uncheck it) in the MSconfig?
 
1BtSasX.png

 

Seems I can't just install the drivers.  SO first I have to figure out how to get rid of it and then reboot and let Windows do it with its own drivers? http://support.amd.com/en-us/download/desktop/legacy?product=legacy2&os=Windows%207%20-%2064
 
P.S. How can I merge multiple posts? I know after a period of time I can't edit but I feel guilty about more than one of my posts in a row.
Mod Edit:  Merged posts - Hamluis.


Edited by CandyLady, 31 May 2014 - 09:34 AM.

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#10 JohnnyJammer

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Posted 01 June 2014 - 07:50 PM

Try taking out the catylist control center from msconfig as you have in that image, also goto run and type services.msc and navigate to anything ATI Drivers and set it to manual by right clicking each service (Mi8ght need to stop it first is set to Automatic).



#11 CandyLady

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Posted 01 June 2014 - 08:20 PM

Try taking out the catylist control center from msconfig as you have in that image, also goto run and type services.msc and navigate to anything ATI Drivers and set it to manual by right clicking each service (Mi8ght need to stop it first is set to Automatic).

Oh thanks. :thumbup2:


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