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Making grandmother's computer easier for her to use


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#1 CandyLady

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Posted 29 May 2014 - 08:24 PM

I am asking for advice and tips. My mom is a 62 year old full time working lady who lives alone and loves to use Incredimail as an email client. She is not computer knowledgeable so any updates that need to be done are best if they are automated. Any program hangs or errors she writes down and then walks away from the computer until I have time to go over.
 
Her latest complaints have been about Java needing to be updated, her Incredimail telling her something needs to be updated (she thinks browser), MBAM hanging and preventing Windows 7 from restarting, and some database out of date error.
 
The MBAM error in the logs:
 
Fault bucket 170935776, type 17
Event Name: APPCRASH
Response: Not available
Cab Id: 0

Problem signature:
P1: mbam.exe
P2: 1.0.0.500
P3: 533d8de2
P4: mbam.exe
P5: 1.0.0.500
P6: 533d8de2
P7: c0000005
P8: 00199a80
P9:
P10:

Attached files:
C:\Users\my Dell\AppData\Local\Temp\WER3E29.tmp.WERInternalMetadata.xml

These files may be available here:
C:\ProgramData\Microsoft\Windows\WER\ReportArchive\AppCrash_mbam.exe_4062b1dcbb0a587991ad366657e6ea6cd84e4e_112a7993

Analysis symbol:
Rechecking for solution: 0
Report Id: c0e0b8a8-e751-11e3-884d-00219b0df89b
Report Status: 0
 
Faulting application name: mbam.exe, version: 1.0.0.500, time stamp: 0x533d8de2
Faulting module name: mbam.exe, version: 1.0.0.500, time stamp: 0x533d8de2
Exception code: 0xc0000005
Fault offset: 0x00199a80
Faulting process id: 0x488
Faulting application start time: 0x01cf7b5487d26a1f
Faulting application path: C:\Program Files (x86)\Malwarebytes Anti-Malware\mbam.exe
Faulting module path: C:\Program Files (x86)\Malwarebytes Anti-Malware\mbam.exe
Report Id: c0e0b8a8-e751-11e3-884d-00219b0df89b
 
This is what she has installed:
 
7-zip
Adobe Flash Player 13 ActiveX
Adobe Reader XI
Adobe Shockwave Player 12.1
AMD Catalyst Install Manager
Audacity 1.2.6
AVG 2014
AVG Security Toolbar
Bejeweled 3
Big Fish: Game Manager
Calme version 2013
Canon Easy-WebPrint EX
Canon IJ Scan Utility
Canon Inkjet Printer/Scanner/Fax
Canon MG2400 Series MP Drivers
CleanMem
CPUID CPU-Z 1.67.1
Defraggler
Dell System Detect
Diamond Spider Solitaire
DriverIdentifier 4.2.7
ESET Online Sfcanner v3
FastSTone Image Viewer 4.8
Flash Movie Player 1.5
Free Studio v 2013
FreeUndelete 2.1.36867.1
Google Chrome
ImgBurn
IncredimailBackup
IncrediMail 2.5
Intel Network Connections 18.8.136.0
Java 7 Update 60
Kingsoft Office 2013 (9.1.0.4246)
Logitech SetPoint
MagicJack
MalwareBytes Anti-Malware version 2.0.1.1004
MemInfo
Microsoft .NET Framework 4.5.1
Microsoft Mouse and Keyboard Center
Microsoft Visual C++ 2005 Redistributable
Microsoft Visual C++ 2010 Redistributable (x64)
Microsoft Visual C++ 2005 x64 Redistributable - 10.0.30319
Microsoft Visual C++ 2005 x86 Redistributable - 10.0.40219
Monopoly
Mozilla Firefox 29.0.1 (x86 en-US)
Mozilla Maintenance Service
Mozilla Thunderbird 24.3.0 (x86 en-US)
MSXML 4.0 SP2 (KB954430)
MSXML 4.0 SP2 (KB973688)
Nero 7 Ultra Edition
PerformanceTest v8.0
Photo Collage Max
Photo Notifier and Animation Creator
PhotoPad Image Editor
PhotoScape
PhotoSheet
Realtek HD Audio Driver
Recuva
RocketDock 1.3.5
Skype 6.16
SlimDrivers
Speccy
Spybot - Search & Destroy
SWF & FLV Player 3.0 (build 3.0.33.5106)
Swiff Player 1.7.2
System Requirement Lab for Intel
TechPowerUp GPU-Z
The Price is Right 2010
Tweaking.com - Windows Repair (All in One)
Virtual Rosary
Visual Studio 2010 x64 Redistributables
Visual Studio 2012 x64 Redistributables
Visual Studio 2012 x86 Redistributables
VLC media Player 2.1.3
Webcam
 
Her computer HDD (She only has one) is 400Gb and all she really does is do email, look at websites, watch YouTube videos, and look at pictures of Hawaii and kittens and flowers. She has only used 160Gb of the 371Gb available on the drive leaving 211Gb still free.
 
Vid card: ATI Radeon HD 2400 Pro
CPU: Intel Core 2 Duo E7500 @ 2.93GHz
Ram: 4Gb (1x4 DDR2 SDRam)
Motherboard: Dell 0RY007
Bios: Dell 42302e31
 
Benchmark scores with Passmark: http://www.passmark.com/baselines/V8/display.php?id=24567107171

24567107171.png


Edited by CandyLady, 29 May 2014 - 09:27 PM.

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#2 JohnnyJammer

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Posted 29 May 2014 - 08:36 PM

First of all get rid of these

Adobe Shockwave Player 12.1 (Continues to use old exploits from Flash components)
CPUID CPU-Z 1.67.1 (Not needed)
CleanMem (Not needed)
FreeUndelete 2.1.36867.1(Not needed)
Java 7 Update 60 (Security risk with browser plugin enabled)
Flash Movie Player 1.5 (Not needed)
MemInfo (Not needed)
Tweaking.com - Windows Repair (All in One) (Destroys computers instead of fixing, Win7 already has scheduled maintenance tasks)
SWF & FLV Player 3.0 (build 3.0.33.5106) (Not needed)


#3 wpgwpg

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Posted 29 May 2014 - 08:37 PM

 Your mother sounds a lot like my wife when it comes to updates.  She always proclaims "I hate those updates"!  I just let it ride and every couple of weeks I sign on and make sure everything is up to date.  You could get a UPS and tell her to leave it on all the time.  Then you could set Windows to automatically download and install updates at say 1 AM.  I mention the UPS to protect against sudden outages and power surges when the computer is unattended.  Of course there things like Adobe, Java, Firefox, etc. that also need updating, but you could tell her to ignore those & let you take care of them.  Re Java, there're very few things that use it any more, so unless she really needs that, you could uninstall it.

 This isn't a perfect solution by any means, but it would help and might save you a few phone calls re computer problems.   :orange:


Everyone with a computer should back his system up to an external hard drive regularly.  :thumbsup:

#4 NickAu

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Posted 29 May 2014 - 08:37 PM

 

SlimDrivers

Can cause problems, Normally you only update drivers if something is wrong, Remember if it aint broke dont fix it.

 

There are a few others I wouldnt use Like spybot S&D  and MemInfo,CleanMem and 1 or 2 others. But thats just me.


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#5 JohnC_21

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Posted 29 May 2014 - 08:41 PM

Does your mother code software? If not, I am not sure why she would have this software.

 

Visual Studio 2010 x64 Redistributables

Visual Studio 2012 x64 Redistributables

Visual Studio 2012 x86 Redistributables

 

Edit: Just removing these would give back a lot of hard drive space.


Edited by JohnC_21, 29 May 2014 - 08:44 PM.


#6 NickAu

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Posted 29 May 2014 - 08:45 PM

With all that "Freeware" I wonder if the OP should go to the Am I infected section too.

http://www.bleepingcomputer.com/forums/f/103/am-i-infected-what-do-i-do/


Edited by NickAu1, 29 May 2014 - 08:45 PM.

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#7 CandyLady

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Posted 29 May 2014 - 08:49 PM

With all that "Freeware" I wonder if the OP should go to the Am I infected section too.
http://www.bleepingcomputer.com/forums/f/103/am-i-infected-what-do-i-do/

 
I am going to do that as well because I never know with her computer..
 
 

Does your mother code software? If not, I am not sure why she would have this software.
 
Visual Studio 2010 x64 Redistributables
Visual Studio 2012 x64 Redistributables
Visual Studio 2012 x86 Redistributables
 
Edit: Just removing these would give back a lot of hard drive space.

No and I was wondering why they were on there myself. I wonder if the guy who sold her the computer put those on there..  He is a wanna-be computer tech and PC rebuilder
 
 

 

SlimDrivers

Can cause problems, Normally you only update drivers if something is wrong, Remember if it aint broke dont fix it.
 
There are a few others I wouldnt use Like spybot S&D  and MemInfo,CleanMem and 1 or 2 others. But thats just me.

 

 
 

First of all get rid of these

Adobe Shockwave Player 12.1 (Continues to use old exploits from Flash components)
CPUID CPU-Z 1.67.1 (Not needed)
CleanMem (Not needed)
FreeUndelete 2.1.36867.1(Not needed)
Java 7 Update 60 (Security risk with browser plugin enabled)
Flash Movie Player 1.5 (Not needed)
MemInfo (Not needed)
Tweaking.com - Windows Repair (All in One) (Destroys computers instead of fixing, Win7 already has scheduled maintenance tasks)
SWF & FLV Player 3.0 (build 3.0.33.5106) (Not needed)

Okay I will go through the list and remove them.
 

Your mother sounds a lot like my wife when it comes to updates.  She always proclaims "I hate those updates"!  I just let it ride and every couple of weeks I sign on and make sure everything is up to date.  You could get a UPS and tell her to leave it on all the time.  Then you could set Windows to automatically download and install updates at say 1 AM.  I mention the UPS to protect against sudden outages and power surges when the computer is unattended.  Of course there things like Adobe, Java, Firefox, etc. that also need updating, but you could tell her to ignore those & let you take care of them.  Re Java, there're very few things that use it any more, so unless she really needs that, you could uninstall it.
 This isn't a perfect solution by any means, but it would help and might save you a few phone calls re computer problems.   :orange:

 
She seems to need Java for her Incredimail's graphical interface and abilities.
 
 
Also I am combing through her error logs now in the event viewer and came across the IncrediMail one:
 

Fault bucket , type 0
Event Name: AppHangTransient
Response: Not available
Cab Id: 0

Problem signature:
P1: IncMail.exe
P2: 6.6.0.5273
P3: 51e83231
P4: unknown
P5: unknown
P6: unknown
P7: unknown
P8:
P9:
P10:

Attached files:

These files may be available here:


Analysis symbol:
Rechecking for solution: 0
Report Id: 7ce223e5-e6f3-11e3-929c-00219b0df89b


Also how do I make sure the toolbar is off but Java is still installed? Here is a list of her browser (Firefox)'s plugins (set as default browser for more security): 

 

Not attached as it said
:exclame: Firefox_plugins_May2014.png

Upload Skipped (This file was too big to upload)

 

DYDPONg.png


Edited by CandyLady, 29 May 2014 - 09:01 PM.

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#8 NickAu

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Posted 29 May 2014 - 08:57 PM

 

I am going to do that as well because I never know with her computer..

Okay I will go through the list and remove them.

Before doing anything else make sure you have backups of anything important, This will also be helpfull once you go to the AmI infected section, After you post your first logs in the correct section remember do not make ANY changes to your pc without being told to by your helper It may take a day or so for a trained helper to reply, They will have looked at your logs and if you changed anything since then it may make your scan invalid.


Edited by NickAu1, 29 May 2014 - 09:03 PM.

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#9 CandyLady

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Posted 29 May 2014 - 09:02 PM

That makes sense. I know it is important for certain things to be run in a certain order as well and for results of steps to be reviewed before proceeding.

 

 

Also I updated my previously last post with an image .. should I remove the Shockwave from the plugins list there?

 

Also reading this information as she seems to have no infections but her computer is always a  little slow:

 

http://www.bleepingcomputer.com/forums/t/87058/slow-computerbrowser-check-here-first;-it-may-not-be-malware/


Edited by hamluis, 31 May 2014 - 09:24 AM.
Removed unnecessary quote box - Hamluis.

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#10 CandyLady

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Posted 31 May 2014 - 05:07 AM

Saw an issue today where AVG did not update properly and ended up with a corrupt file. My mom wrote this down for me to see today:

 

 

avgui.exe - System Error

The program can't start because mfc100u.dll is missing from your computer. Try reinstalling the program to fix this problem.

 

I couldn't read her writing for what the dll file was called but searching in Google I found info on that here: http://forums.avg.com/ca-en/avg-forums?sec=thread&act=show&id=230931

 

I have since uninstalled AVG but instead of reinstalling it I have installed Avira (Free version) from their official site.

 

My reasoning is supposedly it will be less intrusive, more reliable in comparison tests as well as won't need her intervention even though it has less customizability. (Is that a word??)


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#11 frankp316

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Posted 31 May 2014 - 10:46 AM

Keep in mind that Avira comes with a very persistent upgrade nag popup that your mom might think is an infection. And I don't think there is any way to get rid of that nag popup.



#12 CandyLady

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Posted 31 May 2014 - 11:13 AM

Keep in mind that Avira comes with a very persistent upgrade nag popup that your mom might think is an infection. And I don't think there is any way to get rid of that nag popup.

 

Really? Okay what Anti-virus do you suggest? I can uninstall this one and install another. I can install it before I go back home. What about BitDefender free.. is it better?


Edited by CandyLady, 31 May 2014 - 11:27 AM.

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#13 frankp316

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Posted 31 May 2014 - 05:35 PM

I use a security product offered by my ISP at no extra charge. They switched to Bit Defender a few months ago. A lot of ISPs offer free protection. Maybe you should look into that. I noticed you are in Canada. I'm on Rogers and i'm pretty sure Shaw offers something similar to Rogers.


Edited by frankp316, 31 May 2014 - 05:37 PM.


#14 CandyLady

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Posted 01 June 2014 - 01:57 AM

I use a security product offered by my ISP at no extra charge. They switched to Bit Defender a few months ago. A lot of ISPs offer free protection. Maybe you should look into that. I noticed you are in Canada. I'm on Rogers and i'm pretty sure Shaw offers something similar to Rogers.

 

We have Cogeco here and BitDefender is better than what they offer so I am switching to that then. Shaw and Rogers doesn't go this far south in Ontario sadly.


Edited by CandyLady, 01 June 2014 - 01:58 AM.

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#15 frankp316

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Posted 01 June 2014 - 04:20 AM

Cogeco's security product is with F-Secure which is a credible company who normally offer a paid product.

 

 

 

http://www.cogeco.ca/web/on/en/residential/internet/security_services.php






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