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Hang/BSoD when under load


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#1 juzdu

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Posted 29 May 2014 - 03:25 AM

I'm having an issue with my PC when it's under load, like playing a game such as Far Cry 3, or doing video conversions using Handbrake.  Sometimes it black screens & reboots, sometimes freezes, other times a BSoD with a message such as IRQL Not Equal (or something like that), or today I saw Clock Watchdog Timeout for the first time.

 

I have a Gigabyte GA-880GM-USB3, with an AMD Phenom II X6 CPU.  8gb RAM, with a Radeon HD6850 video card.  Windows 8.1  All drivers and BIOS up to date.

 

After the first few failures, I suspected my video card, so updated drivers, watched temps etc, and in the end took it out, and used the video card built into the mobo.   After a while it did the same thing.

 

I'm now suspecting either the power supply or CPU.  I see the Clock Watchdog Timeout can be CPU related.  Also, a couple of times when it's crashed and shut down, I can't power back up unless I manually switch the PSU switch off, then back on again.

 

Here's a minitoolbox output and the latest dmp file, would appreciate any advice on where to start with further software checks, or hardware replacements?

Attached Files


Edited by juzdu, 29 May 2014 - 03:27 AM.


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#2 dc3

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Posted 29 May 2014 - 10:48 AM

I have a strong aversion to downloading anything which I don't know exactly what the content is.

 

Please post the logs in your topic.

 

Please download and install Speccy to provide us with information about your computer.  When  FileHippo opens, click on Download latest version in the upper right pane.
 
When Speccy opens you will see a screen similar to the one below.
 
speccy9_zps2d9cdedc.png
 
Click on File which is outlined in red in the screen above, and then click on Publish Snapshot.
 
The following screen will appear, click on Yes.
 
speccy7_zpsfa02105f.png
 
The following screen will appear, click on Copy to Clipboard.
 
speccy3_zps1791b093.png
 
In your next post right click inside the Reply to Topic box, then click on Paste.  This will load a link to the Speccy log.

Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 


#3 juzdu

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Posted 29 May 2014 - 05:46 PM

Ok, that's understandable, just I'd seen some others post attachments in their topics.

 

My speccy snapshot: http://speccy.piriform.com/results/8kIcR8dGBzdOdygHjlXnTNN

 

Result.txt from minitoolbox:

 

MiniToolBox by Farbar  Version: 23-01-2014
Ran by Justin (administrator) on 29-05-2014 at 17:54:16
Running from "D:\Downloads\System Tools"
Microsoft Windows 8.1 Pro  (X64)
Boot Mode: Normal
***************************************************************************
 
========================= Event log errors: ===============================
 
Application errors:
==================
Error: (05/29/2014 05:44:31 PM) (Source: Microsoft-Windows-CAPI2) (User: )
Description: Cryptographic Services failed while processing the OnIdentity() call in the System Writer Object.
 
 
Details:
AddLegacyDriverFiles: Unable to back up image of binary Microsoft Link-Layer Discovery Protocol.
 
System Error:
Access is denied.
.
 
Error: (05/29/2014 05:44:25 PM) (Source: Microsoft-Windows-CAPI2) (User: )
Description: Cryptographic Services failed while processing the OnIdentity() call in the System Writer Object.
 
 
Details:
AddLegacyDriverFiles: Unable to back up image of binary Microsoft Link-Layer Discovery Protocol.
 
System Error:
Access is denied.
.
 
Error: (05/28/2014 08:43:58 AM) (Source: Application Error) (User: )
Description: Faulting application name: HandBrakeCLI.exe, version: 0.0.0.0, time stamp: 0x51a6417e
Faulting module name: HandBrakeCLI.exe, version: 0.0.0.0, time stamp: 0x51a6417e
Exception code: 0xc0000005
Fault offset: 0x000000000087f001
Faulting process ID: 0x168c
Faulting application start time: 0xHandBrakeCLI.exe0
Faulting application path: HandBrakeCLI.exe1
Faulting module path: HandBrakeCLI.exe2
Report ID: HandBrakeCLI.exe3
Faulting package full name: HandBrakeCLI.exe4
Faulting package-relative application ID: HandBrakeCLI.exe5
 
Error: (05/28/2014 08:39:22 AM) (Source: Application Error) (User: )
Description: Faulting application name: HandBrakeCLI.exe, version: 0.0.0.0, time stamp: 0x51a6417e
Faulting module name: HandBrakeCLI.exe, version: 0.0.0.0, time stamp: 0x51a6417e
Exception code: 0xc0000005
Fault offset: 0x000000000056c2ca
Faulting process ID: 0x150c
Faulting application start time: 0xHandBrakeCLI.exe0
Faulting application path: HandBrakeCLI.exe1
Faulting module path: HandBrakeCLI.exe2
Report ID: HandBrakeCLI.exe3
Faulting package full name: HandBrakeCLI.exe4
Faulting package-relative application ID: HandBrakeCLI.exe5
 
Error: (05/28/2014 08:37:49 AM) (Source: Application Error) (User: )
Description: Faulting application name: svchost.exe_MpsSvc, version: 6.3.9600.16384, time stamp: 0x5215dfe3
Faulting module name: ntdll.dll, version: 6.3.9600.17031, time stamp: 0x530895af
Exception code: 0xc0000008
Fault offset: 0x000000000009ca6a
Faulting process ID: 0x570
Faulting application start time: 0xsvchost.exe_MpsSvc0
Faulting application path: svchost.exe_MpsSvc1
Faulting module path: svchost.exe_MpsSvc2
Report ID: svchost.exe_MpsSvc3
Faulting package full name: svchost.exe_MpsSvc4
Faulting package-relative application ID: svchost.exe_MpsSvc5
 
Error: (05/28/2014 05:26:59 AM) (Source: Microsoft-Windows-CAPI2) (User: )
Description: Cryptographic Services failed while processing the OnIdentity() call in the System Writer Object.
 
 
Details:
AddLegacyDriverFiles: Unable to back up image of binary Microsoft Link-Layer Discovery Protocol.
 
System Error:
Access is denied.
.
 
Error: (05/28/2014 01:28:24 AM) (Source: Microsoft-Windows-CAPI2) (User: )
Description: Cryptographic Services failed while processing the OnIdentity() call in the System Writer Object.
 
 
Details:
AddLegacyDriverFiles: Unable to back up image of binary Microsoft Link-Layer Discovery Protocol.
 
System Error:
Access is denied.
.
 
Error: (05/28/2014 01:28:20 AM) (Source: System Restore) (User: )
Description: Failed to create restore point (Process = C:\WINDOWS\system32\svchost.exe -k netsvcs; Description = Windows Update; Error = 0x81000101).
 
Error: (05/27/2014 05:58:52 PM) (Source: Application Error) (User: )
Description: Windows cannot access the file  for one of the following reasons:
there is a problem with the network connection, the disk that the file is stored on, or the storage
drivers installed on this computer; or the disk is missing.
Windows closed the program HandBrakeCLI.exe because of this error.
 
Program: HandBrakeCLI.exe
File: 
 
The error value is listed in the Additional Data section.
User Action
1. Open the file again.
This situation might be a temporary problem that corrects itself when the program runs again.
2.
If the file still cannot be accessed and
- It is on the network,
your network administrator should verify that there is not a problem with the network and that the server can be contacted.
- It is on a removable disk, for example, a floppy disk or CD-ROM, verify that the disk is fully inserted into the computer.
3. Check and repair the file system by running CHKDSK. To run CHKDSK, click Start, click Run, type CMD, and then click OK. At the command prompt, type CHKDSK /F, and then press ENTER.
4. If the problem persists, restore the file from a backup copy.
5. Determine whether other files on the same disk can be opened. If not, the disk might be damaged. If it is a hard disk, contact your administrator or computer hardware vendor for
further assistance.
 
Additional Data
Error value: 00000000
Disk type: 0
 
Error: (05/27/2014 05:58:52 PM) (Source: Application Error) (User: )
Description: Faulting application name: HandBrakeCLI.exe, version: 0.0.0.0, time stamp: 0x51a6417e
Faulting module name: HandBrakeCLI.exe, version: 0.0.0.0, time stamp: 0x51a6417e
Exception code: 0xc000001d
Fault offset: 0x00000000004825fe
Faulting process ID: 0xc20
Faulting application start time: 0xHandBrakeCLI.exe0
Faulting application path: HandBrakeCLI.exe1
Faulting module path: HandBrakeCLI.exe2
Report ID: HandBrakeCLI.exe3
Faulting package full name: HandBrakeCLI.exe4
Faulting package-relative application ID: HandBrakeCLI.exe5
 
 
System errors:
=============
Error: (05/29/2014 05:02:59 PM) (Source: Microsoft-Windows-WindowsUpdateClient) (User: NT AUTHORITY)
Description: Installation Failure: Windows failed to install the following update with error 0x80004005: Microsoft.BingFinance.
 
Error: (05/29/2014 05:02:59 PM) (Source: Microsoft-Windows-WindowsUpdateClient) (User: NT AUTHORITY)
Description: Installation Failure: Windows failed to install the following update with error 0x80004005: AD2F1837.HPPrinterControl.
 
Error: (05/29/2014 04:52:11 PM) (Source: bowser) (User: )
Description: The master browser has received a server announcement from the computer MYNETN750
that believes that it is the master browser for the domain on transport NetBT_Tcpip_{46E457CF-9A8E-46D3-A2DA-913392533B62}.
The master browser is stopping or an election is being forced.
 
Error: (05/29/2014 04:51:47 PM) (Source: BugCheck) (User: )
Description: 0x00000101 (0x0000000000000020, 0x0000000000000000, 0xffffd0010f3a3180, 0x0000000000000002)C:\WINDOWS\MEMORY.DMP
 
Error: (05/29/2014 04:51:47 PM) (Source: BugCheck) (User: )
Description: 
 
Error: (05/29/2014 04:51:46 PM) (Source: EventLog) (User: )
Description: The previous system shutdown at 16:45:24 on ?29/?05/?2014 was unexpected.
 
Error: (05/29/2014 04:47:54 PM) (Source: Microsoft-Windows-WindowsUpdateClient) (User: NT AUTHORITY)
Description: Installation Failure: Windows failed to install the following update with error 0x80004005: Microsoft.BingFinance.
 
Error: (05/29/2014 04:47:54 PM) (Source: Microsoft-Windows-WindowsUpdateClient) (User: NT AUTHORITY)
Description: Installation Failure: Windows failed to install the following update with error 0x80004005: AD2F1837.HPPrinterControl.
 
Error: (05/29/2014 04:38:30 PM) (Source: Microsoft-Windows-WindowsUpdateClient) (User: NT AUTHORITY)
Description: Installation Failure: Windows failed to install the following update with error 0x80004005: Microsoft.BingFinance.
 
Error: (05/29/2014 04:38:30 PM) (Source: Microsoft-Windows-WindowsUpdateClient) (User: NT AUTHORITY)
Description: Installation Failure: Windows failed to install the following update with error 0x80004005: AD2F1837.HPPrinterControl.
 
 
Microsoft Office Sessions:
=========================
Error: (05/29/2014 05:44:31 PM) (Source: Microsoft-Windows-CAPI2)(User: )
Description: 
Details:
AddLegacyDriverFiles: Unable to back up image of binary Microsoft Link-Layer Discovery Protocol.
 
System Error:
Access is denied.
 
Error: (05/29/2014 05:44:25 PM) (Source: Microsoft-Windows-CAPI2)(User: )
Description: 
Details:
AddLegacyDriverFiles: Unable to back up image of binary Microsoft Link-Layer Discovery Protocol.
 
System Error:
Access is denied.
 
Error: (05/28/2014 08:43:58 AM) (Source: Application Error)(User: )
Description: HandBrakeCLI.exe0.0.0.051a6417eHandBrakeCLI.exe0.0.0.051a6417ec0000005000000000087f001168c01cf79fcf177075dC:\Program Files\Handbrake\HandBrakeCLI.exeC:\Program Files\Handbrake\HandBrakeCLI.exe634d0f48-e5f0-11e3-82ca-1c6f65ac9718
 
Error: (05/28/2014 08:39:22 AM) (Source: Application Error)(User: )
Description: HandBrakeCLI.exe0.0.0.051a6417eHandBrakeCLI.exe0.0.0.051a6417ec0000005000000000056c2ca150c01cf79fc7339e7e8C:\Program Files\Handbrake\HandBrakeCLI.exeC:\Program Files\Handbrake\HandBrakeCLI.exebeae6701-e5ef-11e3-82ca-1c6f65ac9718
 
Error: (05/28/2014 08:37:49 AM) (Source: Application Error)(User: )
Description: svchost.exe_MpsSvc6.3.9600.163845215dfe3ntdll.dll6.3.9600.17031530895afc0000008000000000009ca6a57001cf79fc496cc945C:\WINDOWS\system32\svchost.exeC:\WINDOWS\SYSTEM32\ntdll.dll87823c4d-e5ef-11e3-82ca-1c6f65ac9718
 
Error: (05/28/2014 05:26:59 AM) (Source: Microsoft-Windows-CAPI2)(User: )
Description: 
Details:
AddLegacyDriverFiles: Unable to back up image of binary Microsoft Link-Layer Discovery Protocol.
 
System Error:
Access is denied.
 
Error: (05/28/2014 01:28:24 AM) (Source: Microsoft-Windows-CAPI2)(User: )
Description: 
Details:
AddLegacyDriverFiles: Unable to back up image of binary Microsoft Link-Layer Discovery Protocol.
 
System Error:
Access is denied.
 
Error: (05/28/2014 01:28:20 AM) (Source: System Restore)(User: )
Description: C:\WINDOWS\system32\svchost.exe -k netsvcsWindows Update0x81000101
 
Error: (05/27/2014 05:58:52 PM) (Source: Application Error)(User: )
Description: HandBrakeCLI.exe000000000
 
Error: (05/27/2014 05:58:52 PM) (Source: Application Error)(User: )
Description: HandBrakeCLI.exe0.0.0.051a6417eHandBrakeCLI.exe0.0.0.051a6417ec000001d00000000004825fec2001cf798141ff5093C:\Program Files\Handbrake\HandBrakeCLI.exeC:\Program Files\Handbrake\HandBrakeCLI.exebd89c520-e574-11e3-82c9-1c6f65ac9718
 
 
CodeIntegrity Errors:
===================================
  Date: 2014-05-28 23:07:56.652
  Description: Code Integrity determined that a process (\Device\HarddiskVolume2\Program Files\Windows Defender\MsMpEng.exe) attempted to load \Device\HarddiskVolume2\Program Files\Common Files\microsoft shared\OFFICE15\MSOXMLMF.DLL that did not meet the Custom 3 / Antimalware signing level requirements.
 
  Date: 2014-05-24 12:18:09.183
  Description: Code Integrity determined that a process (\Device\HarddiskVolume2\Program Files\Windows Defender\MsMpEng.exe) attempted to load \Device\HarddiskVolume2\Program Files\Common Files\microsoft shared\OFFICE15\MSOXMLMF.DLL that did not meet the Custom 3 / Antimalware signing level requirements.
 
  Date: 2014-05-20 09:55:39.429
  Description: Code Integrity determined that a process (\Device\HarddiskVolume2\Program Files\Windows Defender\MsMpEng.exe) attempted to load \Device\HarddiskVolume2\Program Files\Common Files\microsoft shared\OFFICE15\MSOXMLMF.DLL that did not meet the Custom 3 / Antimalware signing level requirements.
 
  Date: 2014-05-18 22:15:06.391
  Description: Code Integrity determined that a process (\Device\HarddiskVolume2\Program Files\Windows Defender\MsMpEng.exe) attempted to load \Device\HarddiskVolume2\Program Files\Common Files\microsoft shared\OFFICE15\MSOXMLMF.DLL that did not meet the Custom 3 / Antimalware signing level requirements.
 
  Date: 2014-05-15 08:26:25.244
  Description: Code Integrity determined that a process (\Device\HarddiskVolume2\Program Files\Windows Defender\MsMpEng.exe) attempted to load \Device\HarddiskVolume2\Program Files\Microsoft Silverlight\xapauthenticodesip.dll that did not meet the Custom 3 / Antimalware signing level requirements.
 
  Date: 2014-05-15 08:26:25.182
  Description: Code Integrity determined that a process (\Device\HarddiskVolume2\Program Files\Windows Defender\MsMpEng.exe) attempted to load \Device\HarddiskVolume2\Program Files\Microsoft Silverlight\xapauthenticodesip.dll that did not meet the Custom 3 / Antimalware signing level requirements.
 
  Date: 2014-05-15 08:25:25.034
  Description: Code Integrity determined that a process (\Device\HarddiskVolume2\Program Files\Windows Defender\MsMpEng.exe) attempted to load \Device\HarddiskVolume2\Program Files\Microsoft Silverlight\xapauthenticodesip.dll that did not meet the Custom 3 / Antimalware signing level requirements.
 
  Date: 2014-05-15 08:25:24.972
  Description: Code Integrity determined that a process (\Device\HarddiskVolume2\Program Files\Windows Defender\MsMpEng.exe) attempted to load \Device\HarddiskVolume2\Program Files\Microsoft Silverlight\xapauthenticodesip.dll that did not meet the Custom 3 / Antimalware signing level requirements.
 
  Date: 2014-05-15 08:25:24.768
  Description: Code Integrity determined that a process (\Device\HarddiskVolume2\Program Files\Windows Defender\MsMpEng.exe) attempted to load \Device\HarddiskVolume2\Program Files\Microsoft Silverlight\xapauthenticodesip.dll that did not meet the Custom 3 / Antimalware signing level requirements.
 
  Date: 2014-05-15 08:25:24.706
  Description: Code Integrity determined that a process (\Device\HarddiskVolume2\Program Files\Windows Defender\MsMpEng.exe) attempted to load \Device\HarddiskVolume2\Program Files\Microsoft Silverlight\xapauthenticodesip.dll that did not meet the Custom 3 / Antimalware signing level requirements.
 
 
=========================== Installed Programs ============================
 
@BIOS (Version: 2.30)
64 Bit HP CIO Components Installer (Version: 6.2.2)
Adobe AIR (Version: 3.7.0.1530)
AMD Accelerated Video Transcoding (Version: 13.30.100.40522)
AMD Catalyst Control Center (Version: 2014.0522.2157.37579)
AMD Catalyst Install Manager (Version: 8.0.916.0)
AMD Fuel (Version: 2014.0522.2157.37579)
Apple Application Support (Version: 3.0.1)
Apple Mobile Device Support (Version: 7.1.1.3)
Apple Software Update (Version: 2.1.3.127)
B109n-z (Version: 140.0.690.000)
BeerSmith 2
Bonjour (Version: 3.0.0.10)
BufferChm (Version: 140.0.212.000)
Bulk Rename Utility 2.7.1.2
Catalyst Control Center - Branding (Version: 1.00.0000)
Catalyst Control Center Graphics Previews Common (Version: 2014.0522.2157.37579)
Catalyst Control Center InstallProxy (Version: 2013.1206.1603.28764)
Catalyst Control Center InstallProxy (Version: 2014.0522.2157.37579)
Catalyst Control Center Localization All (Version: 2014.0522.2157.37579)
CCC Help Chinese Standard (Version: 2014.0522.2156.37579)
CCC Help Chinese Traditional (Version: 2014.0522.2156.37579)
CCC Help Czech (Version: 2014.0522.2156.37579)
CCC Help Danish (Version: 2014.0522.2156.37579)
CCC Help Dutch (Version: 2014.0522.2156.37579)
CCC Help English (Version: 2014.0522.2156.37579)
CCC Help Finnish (Version: 2014.0522.2156.37579)
CCC Help French (Version: 2014.0522.2156.37579)
CCC Help German (Version: 2014.0522.2156.37579)
CCC Help Greek (Version: 2014.0522.2156.37579)
CCC Help Hungarian (Version: 2014.0522.2156.37579)
CCC Help Italian (Version: 2014.0522.2156.37579)
CCC Help Japanese (Version: 2014.0522.2156.37579)
CCC Help Korean (Version: 2014.0522.2156.37579)
CCC Help Norwegian (Version: 2014.0522.2156.37579)
CCC Help Polish (Version: 2014.0522.2156.37579)
CCC Help Portuguese (Version: 2014.0522.2156.37579)
CCC Help Russian (Version: 2014.0522.2156.37579)
CCC Help Spanish (Version: 2014.0522.2156.37579)
CCC Help Swedish (Version: 2014.0522.2156.37579)
CCC Help Thai (Version: 2014.0522.2156.37579)
CCC Help Turkish (Version: 2014.0522.2156.37579)
ccc-utility64 (Version: 2014.0522.2157.37579)
Citrix Authentication Manager (Version: 5.1.0.62606)
Citrix Receiver (HDX Flash Redirection) (Version: 14.1.0.0)
Citrix Receiver (Version: 14.1.0.0)
Citrix Receiver Inside (Version: 4.1.0.56471)
Citrix Receiver Updater (Version: 4.1.0.56461)
Citrix Receiver(Aero) (Version: 14.1.0.0)
Citrix Receiver(DV) (Version: 14.1.0.0)
Citrix Receiver(USB) (Version: 14.1.0.0)
Core Temp 1.0 RC6 (Version: 1.0)
Counter-Strike: Source
CutePDF Writer 3.0 (Version:  3.0)
Definition Update for Microsoft Office 2013 (KB2760587) 64-Bit Edition
Destinations (Version: 140.0.77.000)
DeviceDiscovery (Version: 140.0.212.000)
e-tax 2012 (Version: 6.0.577)
e-tax 2013 (Version: 0.10.558)
Far Cry 3 (Version: 1.05)
Free Studio version 2013 (Version: 6.2.0.1029)
Google Chrome (Version: 35.0.1916.114)
Google Drive (Version: 1.15.6556.8063)
Google Talk Plugin (Version: 5.4.1.18709)
Google Update Helper (Version: 1.3.24.7)
GPBaseService2 (Version: 140.0.211.000)
HandBrake 0.9.9.1 (Version: 0.9.9.1)
HP Customer Participation Program 14.0 (Version: 14.0)
HP Imaging Device Functions 14.0 (Version: 14.0)
HP Photo Creations (Version: 1.0.0.12262)
HP Photosmart 5520 series Basic Device Software (Version: 28.0.1315.0)
HP Photosmart 5520 series Help (Version: 27.0.0)
HP Photosmart Wireless B109n-z All-in-One Driver Software 14.0 Rel. 6
HP Smart Web Printing 4.60 (Version: 4.60)
HP Solution Center 14.0 (Version: 14.0)
HP Update (Version: 5.003.003.001)
HPProductAssistant (Version: 140.0.212.000)
HPSSupply (Version: 140.0.211.000)
Intel® Update Manager (Version: 1.6.3.70)
Intel® SSD Toolbox (Version: 3.2.1.400)
IPTInstaller (Version: 4.0.8)
iTunes (Version: 11.1.5.5)
Java 7 Update 55 (Version: 7.0.550)
Java 8 Update 5 (64-bit) (Version: 8.0.50)
Java Auto Updater (Version: 2.8.05.13)
Java SE Development Kit 8 Update 5 (64-bit) (Version: 8.0.50)
Kits Configuration Installer (Version: 8.100.25984)
K-Lite Mega Codec Pack 10.0.5 (Version: 10.0.5)
LaCie Network Assistant 1.5.15.72 (Version: 1.5.15.72)
Logitech Harmony Remote Software 7 (Version: 7.7.0.0)
MarketResearch (Version: 140.0.212.000)
Microsoft Access MUI (English) 2013 (Version: 15.0.4569.1506)
Microsoft Access Setup Metadata MUI (English) 2013 (Version: 15.0.4569.1506)
Microsoft DCF MUI (English) 2013 (Version: 15.0.4569.1506)
Microsoft Excel MUI (English) 2013 (Version: 15.0.4569.1506)
Microsoft Groove MUI (English) 2013 (Version: 15.0.4569.1506)
Microsoft InfoPath MUI (English) 2013 (Version: 15.0.4569.1506)
Microsoft Lync MUI (English) 2013 (Version: 15.0.4569.1506)
Microsoft Money Plus (Version: 17)
Microsoft Money Shared Libraries (Version: 17.0.0.3817)
Microsoft Mouse and Keyboard Center (Version: 2.2.173.0)
Microsoft Office 32-bit Components 2013 (Version: 15.0.4569.1506)
Microsoft Office OSM MUI (English) 2013 (Version: 15.0.4569.1506)
Microsoft Office OSM UX MUI (English) 2013 (Version: 15.0.4569.1506)
Microsoft Office Professional Plus 2013 (Version: 15.0.4569.1506)
Microsoft Office Proofing (English) 2013 (Version: 15.0.4569.1506)
Microsoft Office Proofing Tools 2013 - English (Version: 15.0.4569.1506)
Microsoft Office Proofing Tools 2013 - Español (Version: 15.0.4569.1506)
Microsoft Office Shared 32-bit MUI (English) 2013 (Version: 15.0.4569.1506)
Microsoft Office Shared MUI (English) 2013 (Version: 15.0.4569.1506)
Microsoft Office Shared Setup Metadata MUI (English) 2013 (Version: 15.0.4569.1506)
Microsoft OneNote MUI (English) 2013 (Version: 15.0.4569.1506)
Microsoft Outlook MUI (English) 2013 (Version: 15.0.4569.1506)
Microsoft PowerPoint MUI (English) 2013 (Version: 15.0.4569.1506)
Microsoft Publisher MUI (English) 2013 (Version: 15.0.4569.1506)
Microsoft Silverlight (Version: 5.1.30214.0)
Microsoft Visio Viewer 2013 (Version: 15.0.4569.1506)
Microsoft Visual C++ 2005 Redistributable (Version: 8.0.61001)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.17 (Version: 9.0.30729)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161 (Version: 9.0.30729.6161)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.21022 (Version: 9.0.21022)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17 (Version: 9.0.30729)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148 (Version: 9.0.30729.4148)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 (Version: 9.0.30729.6161)
Microsoft Visual C++ 2010  x64 Redistributable - 10.0.40219 (Version: 10.0.40219)
Microsoft Visual C++ 2010  x86 Redistributable - 10.0.40219 (Version: 10.0.40219)
Microsoft Visual C++ 2012 Redistributable (x64) - 11.0.50727 (Version: 11.0.50727.1)
Microsoft Visual C++ 2012 Redistributable (x64) - 11.0.60610 (Version: 11.0.60610.1)
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========================= Devices: ================================
 
 
========================= Memory info: ===================================
 
Percentage of memory in use: 27%
Total physical RAM: 8188.53 MB
Available physical RAM: 5921.57 MB
Total Pagefile: 16380.53 MB
Available Pagefile: 13942.67 MB
Total Virtual: 4095.88 MB
Available Virtual: 3973.52 MB
 
========================= Partitions: =====================================
 
1 Drive c: (SSD_Win8.1) (Fixed) (Total:111.69 GB) (Free:30.9 GB) NTFS
2 Drive d: (2Tb Data) (Fixed) (Total:1863.01 GB) (Free:414.9 GB) NTFS
3 Drive f: (System Reserved) (Fixed) (Total:0.1 GB) (Free:0.02 GB) NTFS
 
========================= Users: ========================================
 
User accounts for \\STUDYPC
 
Administrator            Anna                     Guest                    
Justin                   Spicer                   
 
 
**** End of log ****
 
I can't seem to open the .dmp file, and am having trouble with installing the dmpcheck file from MS...will post back if I can get that right.


#4 juzdu

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Posted 02 June 2014 - 07:31 AM

Just to complete my own topic...I bought a new motherboard and cpu (gigabyte/amd), and put my system back together.  It's now running fine, all high-performance games and video conversions are working without issue.

 

I'm putting it down to a bad core in the AMD x6 1100T.



#5 technonymous

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Posted 05 June 2014 - 01:44 AM

Your issue was more than likely a combination of motherboard and memory configuration. A failing PSU or one that cannot deliver the watts needed will cause all kinds of issues similar to the one you have/had. A motherboard that doesn't work to well with the memory will act in the same fashion. I noticed you are running 8 gigs of memory in a 2x4 configuration. Many motherboards out there will have issues with this configuration. Building a custom system you want to pay close attention to the QVL (qualified vendors list) of the motherboard you are buying. Also, pay close attention to the CPU's specs and supported memory speeds. Any weird mix like this can throw the system off and cause instability. Glad you found a more stable motherboard.



#6 blueelvis

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Posted 07 June 2014 - 10:19 AM

Umm just wanted to give in my views. (I know I am a newb but still)

 

I don't think that one can say that it is a Hardware Fault till proper analysis which involves the Dump files as well. Sure the other factors contribute but Dump analysis is required.

 

The Catalyst Control Centre has been blamed a few times as well and what the bugcheck it gave was WHEA_UNCORRECTABLE_ERROR which is generally a hardware fault but it can be caused by various suites of softwares acting directly with the hardware as well.

 

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#7 juzdu

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Posted 11 June 2014 - 09:34 PM

Your issue was more than likely a combination of motherboard and memory configuration. A failing PSU or one that cannot deliver the watts needed will cause all kinds of issues similar to the one you have/had. A motherboard that doesn't work to well with the memory will act in the same fashion. I noticed you are running 8 gigs of memory in a 2x4 configuration. Many motherboards out there will have issues with this configuration. Building a custom system you want to pay close attention to the QVL (qualified vendors list) of the motherboard you are buying. Also, pay close attention to the CPU's specs and supported memory speeds. Any weird mix like this can throw the system off and cause instability. Glad you found a more stable motherboard.

 

I've replaced the mobo and cpu, but am using the same power supply.  If it was the PSU, wouldn't it still be a problem?  I realise mobo/cpu's can draw different amounts of power, but they're very similar to my old ones, so I'd be surprised if the power requirements were vastly different.  Although I am wondering now if a dodgy PSU will gradually introduce problems such as the ones I had previously, rather than it being immediate?

 

AMD's specs for my FX-8320 say "Supports up to DDR3-1866".

 

Here's a pic of my PSU specs, it's a 680w, not that it seems to mean much from what I read.

 

Attached File  680w-1.jpg   41.48KB   0 downloads


Edited by juzdu, 11 June 2014 - 09:52 PM.


#8 dc3

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Posted 12 June 2014 - 09:33 AM

Have or have access to a voltage meter with a DC volt scale I would check the rail voltages on the PSU to make sure that they are within acceptable tolerances.

 

 

Reading Desktop PSU Rail Voltages
 
Caution: Please read this before continuing.
 
 
* Since it will be necessary for your computer to be on during this procedure, you need to be aware that you will be working with live 12Volt DC potentials, which if handled improperly may lead to electrical shock. 
 
* There are electronics inside the case that are very susceptible to electrostatic discharges. To protect your computer, touch the metal of the case to discharge yourself of any electrostatic charges before touching any of the components inside.
 
* If you are not comfortable doing this procedure, then I would suggest that you not use this tutorial. The risks involved are minimal, but are there nevertheless. Anyone who uses this tutorial will be doing so at their own risk.
 
 
There are two devices commonly used to read the rail voltages: a PSU tester, and a multimeter. 
 
The PSU tester is the easiest to use since all that is necessary is to plug the different connectors into the tester and read the results on the LCD display. The problem with most of these is that they only perform a pass/fail test.  They will not provide you with actual voltage readings.
 
There are a variety of multiple meters, but this tutorial will address Analog and Digital multimeters. The advantage of these meters is that you will be able to obtain accurate real time voltage readings.
 
For those of you who wish to know more about multimeters there is an excellent article in Wikipedia.
 
 
Analog Multimeter
 
th_analogedited.jpg
 
 
An Analog multimeter is a little more complicated to use. Both Analog and Digital multimeters need to be set to the appropriate voltage, but with an Analog multimeter, you will need to choose the voltage range and must read the proper scale. 
 
The Analog multimeter uses a needle display which moves from 0 across the scale until it reaches the voltage being tested. This multimeter has five major linear divisions with multiple scales to read a variety of ranges. An example would be three different ranges. The first is graduated in increments of 0 through 5, the second, 0 through 10, and the third, 0 through 25. Each of these ranges are subdivided into divisions that are graduated into tenths. In order to read 12 volts the 0 through 25 range would be the appropriate one. 
 
Because DC voltage has positive and negative potentials this device is polar sensitive, this means that if you reverse the two probes when reading a positive DC voltage it will read as a negative voltage. This is actually necessary to read negative DC voltages. The two probes are differentiated by their color, Black (negative), and Red (positive). To read a positive DC voltage, the correct probes must be used with their corresponding potentials (positive to positive and negative to negative). 
 
With the probes being used normally to read a negative DC voltage, the needle moves from the 0 to the left, "pegging" the needle. By reversing the probes you can properly read the negative voltages.
 
Digital Multimeter
 
th_digitalmeteredited.jpg
 
 
The Digital multimeter (DMM) is much simpler to use. As was mentioned previously, you will need to set the appropriate voltage. One of the advantages is that the DMM has an LCD display with a numeric readout, so there are not any multiple scales to read. Another advantage is that most DMMs are autoranging when reading voltages, which means that you will not need to set the range with these DMMs. A DMM will read both positive and negative DC voltages and display them correctly. When reading a negative voltage, a minus sign will appear on the display before the numeric value. This still is a polar sensitive device, so you will still need to use the positive and negative probes with their corresponding potentials. 
 
There are five different DC rail voltages which are color coded. The Black wires are always negative.
 
Yellow +12VDC
 
Blue -12VDC
 
Red +5VDC
 
White -5VDC
 
Orange +3.3VDC
 
There are only three voltages that can be measured easily without disconnecting the 20/24 pin connector from the motherboard: +12V, +5V, and +3.3V.
 
The +12V and +5V voltages can be read from a four pin Molex power connector.
 
Four pin Molex power connector
 
th_250px-Molex_female_connector.jpg
 
 
The same voltages can be taken from a four pin SATA power connector, but in order to read the +3.3V you will need to read this from a five pin SATA power connector as seen below.
 
Five pin SATA power connector.
 
th_sata-power-cable.jpg
 
To read these voltages you will need to insert the Black (-) probe into any of the black  sockets, and insert the Red (+) probe in the different colored voltage sockets.   To read the voltages from a SATA power connector it is easiest to insert the probes into the bac k of the connector where the wires enter.  Unfortunately the sockets of the modular SATA power connectors are not accessible from the back, so the readings will need to be made from the socket side.  Some probes are going to be too large to fit in these sockets, so you may need to insert a piece of wire into the socket of which you want to read the voltage of and place the probe on this for your reading.  To reduce the potential of creating a short I would suggest taking the ground potential from another connector so that the two wires will remain physically separated.
 
Caution:  It is very important to make sure that you don't allow the two probes to touch each other when taking the voltage readings.  This will cause a short which could damage the PSU or other components.
 
To get accurate readings of the rail voltages it is important that there be a load on the PSU. In order to do this I would suggest downloading Prime95 and run the Just Stress Test for this purpose. This program was designed to be used by overclockers to put a full load on the RAM and CPU to determine the stability of their overclocking.  Because of this it will put stress on the CPU and RAM which will create higher than normal temperatures.  For this reason I would suggest not running this program any longer than is necessary.  I would also suggest that an inspection be made of the interior of the case to make sure that there isn’t an accumulation of dust which would impede adequate cooling.  Pay special attention to the heat sink and fan assembly on the CPU.  If there is a dedicated graphics card with a fan installed on it, look at this fan as well.      
 
 
Readings should not have variances larger than +/- five percent.  
 
Maximum.........Minimum
12.6V.................11.4V
5.25V.................4.75V
3.47V.................3.14V

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#9 technonymous

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Posted 13 June 2014 - 06:15 PM

Not sure what the memory layout is on your motherboard. Speccy reports the memory modules 1-2 are a pair and 3-4 are a pair. All the ram is the same type but the two pairs are different in part numers or serial numbers. Be sure to check that 1-2 are both in blue/white slots as a pair and the 3-4 modules are in the other black slots as a pair.

 

As far as the PSU goes it's common to see them fail during heavy loads such as gamming. Or you plug in a USB stick and you get BSOD from a sudden voltage drop. Check loose connections and shorts.



#10 dc3

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Posted 14 June 2014 - 10:15 AM

@technonymous

 

All four modules have the same part number, 9905471-001.A00LF.  

 

They are all PC3-10700 (667MHz) and are running in dual channel.

 

Since all four modules are the same, populating the RAM doesn't matter which slot the modules are installed in.


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#11 technonymous

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Posted 15 June 2014 - 01:45 AM

@technonymous

 

All four modules have the same part number, 9905471-001.A00LF.  

 

They are all PC3-10700 (667MHz) and are running in dual channel.

 

Since all four modules are the same, populating the RAM doesn't matter which slot the modules are installed in.

I Made a mistake I meant serial numbers. They are the same model number, but different serial numbers. Pairing isn't going to help since they all apear to be made at different times. They are all slightly different.

 

B01A030F

AF1ADA0F

9011084B

8F11014B

 

 

 


#12 dc3

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Posted 15 June 2014 - 09:09 AM

They are the same model number, but different serial numbers. Pairing isn't going to help since they all apear to be made at different times. They are all slightly different.

 

The serial numbers are unique to each module made.  It doesn't matter when the modules are made or by whom, the architecture will remain the same as long as the modules continue to be manufactured. This is why you can take two modules with the same specifications made by different manufacturers at any time of their production and have them run successfully in dual channel.


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#13 technonymous

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Posted 16 June 2014 - 05:05 AM

 

They are the same model number, but different serial numbers. Pairing isn't going to help since they all apear to be made at different times. They are all slightly different.

 

The serial numbers are unique to each module made.  It doesn't matter when the modules are made or by whom, the architecture will remain the same as long as the modules continue to be manufactured. This is why you can take two modules with the same specifications made by different manufacturers at any time of their production and have them run successfully in dual channel.

 

Ok What do you think is wrong with Juzdu's system? I am leaning more towards PSU. As far as memory I would never mix brands even if they was the same type. Look at this FAQ from G.Skill.

 

  Q:
I want to install more memory, in addition to my existing memory kit. What are my options?

A:
We do not recommend mixing memory kits, regardless of brand or model.

By mixing memory kits together, there may be compatibility issues such as unable to boot or unable to operate at rated specifications.

Each of our memory kit are thoroughly tested to ensure compatibility within each memory kit. And because we have not tested our memory kit with your existing memory kit, we cannot guarantee compatibility when multiple kits are used.

#14 juzdu

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Posted 16 June 2014 - 05:23 AM

Just to add to this, everything is still running really well since the replacement mobo and CPU.  I'm still suspecting a dodgy core in my CPU, everything that was going wrong seems compatible with that issue.  But I really appreciate the assistance.

 

All the voltages seem normal from my PSU.  With the old system I ran MemTest quite a few times for long periods as I was initially suss on the RAM, but it never failed once.  The only time it would crash/freeze was during gaming or handbrake conversions, both of which work fine now.



#15 dc3

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Posted 16 June 2014 - 08:15 AM

At this point it looks like this has become a wait and see situation.


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