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I have a virus thats preventing windows 7 functions


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4 replies to this topic

#1 MIJAUSA

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Posted 28 May 2014 - 08:45 PM

The virus has taken over, Microsoft Security Essentials wont work, Malwarebytes pro will not work even after using CHAMELION (it found nothing wont run real time.  Used EEK and it found two trojans but did not fix system. Did get Emsisoft software to install and seems to be working in place of Malwarebytes, it's scans find nothing. 

 

MS update will not work nor will disc defragmenter.  Tried MS MSRT and it quits after 52 files scanned!

 

Any help would be appreciated by an old man!!!



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#2 boopme

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Posted 28 May 2014 - 09:49 PM

Hello, I suggest we get a deeper look. Please follow this Preparation Guide
Let me know if all went well.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#3 MIJAUSA

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Posted 28 May 2014 - 11:00 PM

I ran the DDS and have the logs as in the guide do you want me to post a new topic?



#4 MIJAUSA

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Posted 28 May 2014 - 11:14 PM

I ran the DDS and have the logs as in the guide do you want me to post a new topic?

 

Opened new topic "Possible virus my windows 7 functions do not work"



#5 boopme

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Posted 29 May 2014 - 09:44 AM

New topic
 
http://www.bleepingcomputer.com/forums/t/535878/possible-virus-my-windows-7-functions-do-not-work/#entry3381121

Now that your log is properly posted, you should NOT make further changes to your computer (install/uninstall programs, use special fix tools, delete files, edit the registry, etc) unless advised by a Malware Removal Team member, nor should you continue to ask for help elsewhere. Doing so can result in system changes which may not show it the log you already posted. Further, any modifications you make on your own may cause confusion for the helper assisting you and could complicate the malware removal process which would extend the time it takes to clean your computer.
From this point on the Malware Removal Team should be the only members that you take advice from, until they have verified your log as clean.
Please be patient. It may take a while to get a response because the Malware Removal Team members are very busy working logs posted before yours. They are volunteers who will help you out as soon as possible. Once you have made your post and are waiting, please DO NOT make another reply until it has been responded to by a member of the Malware Removal Team. Generally the staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response there will be 1 reply. A team member, looking for a new log to work may assume another MRL Team member is already assisting you and not open the thread to respond.
The current wait time is 1 - 5 days and ALL logs are answered.
If HelpBot replies to your topic, PLEASE follow Step One so it will report your topic to the team members.
To avoid confusion, I am closing this topic.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook




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