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Window pops up stating: New Version Available - Mozilla Firefox

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7 replies to this topic

#1 mickthorp


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Posted 28 May 2014 - 12:31 PM





It is recommended that you install the software to ensure your browser is the latest version. Please update to continue


URL: http://eptzz.playnow.dollfield.eu/?sov=412093510&hid=drhfvfndtfphd&id=XNSX.3488918933.242716.8f21eb38bb.5716.a0e6c7f0e5f9417c5af7e9ad1ab2a8a1%3A%3Apc


I did not press OK and believe it’s dangerous. Can anyone tell me what this is about? Safe or not? How to remove?


It only happens at home when I use either/or my laptop or desktop when opening Mozilla Firefox. My home page is MSN. when opening Mozilla. A totally separate window opens up (or is open) with this message usually when I closeout of Mozilla. It only happens once when I open Firefox and not like it’s constantly popping up. I have Kaspersky Anti-Virus software that is top rated.


I have the same setup with both my desktops at office and never get this message when opening Firefox. Firefox are all up to date.


So I’m lost and not sure what it is and/or how to remove/stop it.


Thanks for any insight/advice

BC AdBot (Login to Remove)


#2 kunalthechamp


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Posted 28 May 2014 - 12:35 PM

You have adware/malware, have requested your post be moved to Am I infected where you will be assisted better. Good Luck

If I am helping you with a problem and I have not responded within 48 hours please send me a PM.


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#3 boopme


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Posted 28 May 2014 - 01:09 PM

Hello Mick, I moved this to the 'Am I Infected forum'.. Run these and tell me how it is after.

Please download MiniToolBox, save it to your desktop and run it.
Checkmark the following checkboxes:
  • Flush DNS
  • Report IE Proxy Settings
  • Reset IE Proxy Settings
  • Report FF Proxy Settings
  • Reset FF Proxy Settings
  • List content of Hosts
  • List IP configuration
  • List Winsock Entries
  • List last 10 Event Viewer log
  • List Installed Programs
  • List Users, Partitions and Memory size.
  • Click Go and post the result (Result.txt). A copy of Result.txt will be saved in the same directory the tool is run.
    Note: When using "Reset FF Proxy Settings" option Firefox should be closed.

    Download TDSSKiller and save it to your desktop.
  • Extract (unzip) its contents to your desktop.
  • Open the TDSSKiller folder and doubleclick on TDSSKiller.exe to run the application, then on Start Scan.
  • If an infected file is detected, the default action will be Cure, click on Continue.
  • If a suspicious file is detected, the default action will be Skip, click on Continue.
  • It may ask you to reboot the computer to complete the process. Click on Reboot Now.
  • If no reboot is require, click on Report. A log file should appear. Please copy and paste the contents of that file here.
  • If a reboot is required, the report can also be found in your root directory (usually C:\ folder) in the form of TDSSKiller_xxxx_log.txt. Please copy and paste the contents of that file here.
  • .
    ADW Cleaner

    Please download AdwCleaner by Xplode and save to your Desktop.
  • Double-click on AdwCleaner.exe to run the tool.
    Vista/Windows 7/8 users right-click and select Run As Administrator.
  • Click on the Scan button.
  • AdwCleaner will begin...be patient as the scan may take some time to complete.
  • After the scan has finished, click on the Report button...a logfile (AdwCleaner[R0].txt) will open in Notepad for review.
  • After reviewing the log, click on the Clean button.
  • Press OK when asked to close all programs and follow the onscreen prompts.
  • Press OK again to allow AdwCleaner to restart the computer and complete the removal process.
  • After rebooting, a logfile report (AdwCleaner[S0].txt) will open automatically.
  • Copy and paste the contents of that logfile in your next reply.
  • A copy of all logfiles are saved in the C:\AdwCleaner folder which was created when running the tool.
  • -- Note: The contents of the AdwCleaner log file may be confusing. Unless you see a program name that you recognize and know should not be removed, don't worry about it. If you see an entry you want to keep, return to AdwCleaner before cleaning...all detected items will be listed (and checked) in each tab. Click on each one and uncheck any items you want to keep (except you cannot uncheck Chrome and Firefox preferences lines).


    thisisujrt.gif Please download Junkware Removal Tool to your desktop.
  • Shut down your protection software now to avoid potential conflicts.
  • Run the tool by double-clicking it. If you are using Windows Vista, 7, or 8; instead of double-clicking, right-mouse click JRT.exe and select "Run as Administrator".
  • The tool will open and start scanning your system.
  • Please be patient as this can take a while to complete depending on your system's specifications.
  • On completion, a log (JRT.txt) is saved to your desktop and will automatically open.
  • Post the contents of JRT.txt into your next message.
  • .
  • Last run ESET.
  • Hold down Control and click on this link to open ESET OnlineScan in a new window.
  • Click the esetonlinebtn.png button.
  • For alternate browsers only: (Microsoft Internet Explorer users can skip these steps)
  • Click on esetsmartinstaller_enu.exe to download the ESET Smart Installer. Save it to your desktop.
  • Double click on the esetsmartinstaller_enu.png icon on your desktop.
  • Check "YES, I accept the Terms of Use."
  • Click the Start button.
  • Accept any security warnings from your browser.
  • Under scan settings, check "Scan Archives" and "Remove found threats"
  • Click Advanced settings and select the following:
  • Scan potentially unwanted applications
  • Scan for potentially unsafe applications
  • Enable Anti-Stealth technology
  • ESET will then download updates for itself, install itself, and begin scanning your computer. Please be patient as this can take some time.
  • When the scan completes, click List Threats
  • Click Export, and save the file to your desktop using a unique name, such as ESETScan. Include the contents of this report in your next reply.
  • Click the Back button.
  • Click the Finish button.
  • NOTE:Sometimes if ESET finds no infections it will not create a log.

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#4 mickthorp

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Posted 30 May 2014 - 10:34 AM

Hi Boopme.....unfortuntaely this damn pop up is still showing up.... :-(


HELP please!

#5 crisis2k


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Posted 30 May 2014 - 01:22 PM

u finished boopme's job exactly? it looks like one of the typical redirectors u can try art and stinger too

:welcome: My Name is Philip You Can Call Me Phil
Thank You I'll be there anytime you need help :rolleyes:

#6 mickthorp

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Posted 30 May 2014 - 03:08 PM

Any particular safe downlaod site for art or stinger?

#7 wpgwpg


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Posted 30 May 2014 - 03:23 PM

Hi Boopme.....unfortuntaely this damn pop up is still showing up.... :-(


HELP please!

 The latest version of Firefox is 29.0.1.  To check for and obtain the latest version, press ALT-H and click About Firefox.  If you don't have the latest version, that will download it and install it.  Alternatively you can download Firefox from mozilla.org.  If I were you, I'd also check my add-ons by clicking the Firefox menu (3 bold horizontal lines or ALT-T) and disabling any add-ons you don't know about.  


Good luck.

Everyone with a computer should back his system up to an external hard drive regularly.  :thumbsup:

#8 Queen-Evie


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Posted 30 May 2014 - 09:11 PM

Please disregard the "u can try art and stinger too".


Run the tools boopme recommended and post the logs. You asked boopme for help. The best way for him to help you is for you to post those logs.

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