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Admin Password virus


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13 replies to this topic

#1 benny470

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Posted 28 May 2014 - 09:37 AM

I was downloading some software from the internet and i must of got the wrong link because i downloaded a virus. Upon installing this official looking program it removed my admin rights, disallowed me to open cmd even in safe mode. Now upon booting my computer i can only see a black screen that say "This Computer is Locked" and then a space beneath for the admin to put in a password with two buttons, unlock and get password. The Get Password button links me to a website where it asks me to complete a large amount of surveys.

 

Where it links me to : http://gotlinks.co/2zCz

Here is a screenshot of my desktop, its all black apart from this window: http://snag.gy/RJ9eu.jpg

 

Thank you all in advance.

 

Ben


Edited by benny470, 28 May 2014 - 09:46 AM.


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#2 kaz20

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Posted 28 May 2014 - 09:43 AM

when you tried safemode, was it safemode with networking or no?



#3 benny470

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Posted 28 May 2014 - 09:44 AM

it was safemode with command prompt 



#4 jkostar

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Posted 28 May 2014 - 10:20 AM

can you get into the system bios? sounds like the system password was enabled, you should be able to change or disable from there, assuming you can get in that is.


 

 

 


#5 benny470

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Posted 28 May 2014 - 10:21 AM

Yes i can get into my bios, how would I disable the system password?



#6 jkostar

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Posted 28 May 2014 - 10:25 AM

the easiest  way would be to remove your cmos battery for about 10 minutes, and then reinsert it. You would then need to re-establish the date/time settings. There are other ways, depending on the make/model, but i would try that first. The software you were trying to install was not encryption software was it?


 

 

 


#7 benny470

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Posted 28 May 2014 - 10:27 AM

No the Software was a voice comms program, i will try removing my cmos battery and post back here in a bit.


Edited by benny470, 28 May 2014 - 10:30 AM.


#8 benny470

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Posted 28 May 2014 - 10:59 AM

I just removed my cmos battery and waited before putting it back in but i am unable to change my system clock, 



#9 jkostar

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Posted 28 May 2014 - 11:08 AM

Are you able to log in? If so, you can leave the pc offline, and change the time settings via the OS.


 

 

 


#10 benny470

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Posted 28 May 2014 - 11:16 AM

if i boot with no networking i still get the same issue, with just the black screen and i am still unable to change the system clock in both the bios and OS

 

I tried downloaded Roguekiller but i could not run it, i got the error message. "Windows cannot access the specified device, path, or file. You may not have the appropriate permissions to access the item"

 

UPDATE: I have changed my system time however it didn't solve my issue.


Edited by benny470, 28 May 2014 - 11:32 AM.


#11 JohnC_21

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Posted 28 May 2014 - 12:04 PM

Try the following. Download HitmanPro Kickstart and then create a bootable USB drive using the video. Boot the USB key and see if HitmanPro can clear the infection.

 

http://www.surfright.nl/en/kickstart



#12 benny470

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Posted 28 May 2014 - 12:05 PM

Thank you for your reply i am just installing it onto a usb now using a different computer.


Edited by benny470, 28 May 2014 - 12:08 PM.


#13 benny470

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Posted 28 May 2014 - 01:15 PM

That fixed my issue thanks for the help.



#14 JohnC_21

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Posted 28 May 2014 - 01:23 PM

Your Welcome, Glad it worked for you and thanks for the update.






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