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wrongpassword


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#1 articcat4x4

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Posted 27 May 2014 - 01:51 PM

my dell inspiron 15r has me locked out  cant get in safe mode says i have wrong password to get in windows need help


Edited by articcat4x4, 27 May 2014 - 02:09 PM.


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#2 Orange Blossom

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Posted 27 May 2014 - 02:05 PM

Hello and welcome to BC :welcome:

 

What is the operating system on your computer?

 

Orange Blossom :cherry:


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#3 articcat4x4

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Posted 31 May 2014 - 11:39 AM

windows vista home  premiam windows 8



#4 articcat4x4

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Posted 31 May 2014 - 11:42 AM

it wont let me open windows



#5 Orange Blossom

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Posted 31 May 2014 - 11:44 AM

You have two OS's on that computer?


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#6 articcat4x4

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Posted 31 May 2014 - 11:53 AM

what is os's



#7 Orange Blossom

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Posted 31 May 2014 - 12:05 PM

OS = operating system

 

From your earlier reply, it appears as though you have both Vista and Windows 8 on that computer.  Is that true?

 

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#8 articcat4x4

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Posted 31 May 2014 - 12:14 PM

sorry windows 8  only 



#9 articcat4x4

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Posted 31 May 2014 - 12:43 PM

what do i need to do to get it to start in safe mode



#10 MrBruce1959

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Posted 01 June 2014 - 02:54 PM

Hello, Hopefully I can assist you in correcting your current log on dilemma.

 

First question I have for you is did you originally have a Windows 'log on' password set up on your user account or was one 'possibly' set up by an unknown source? Such as a hacker intrusion?

 

If you did have a password set on your login credentials, what would be the reason you are having issues with using that password? Forgotten password?

 

Safe mode log in can be obtained by holding the F8 key during the initial boot up sequence, just before the Windows logo appears on the screen.

 

Have you tried logging into the hidden Administrator account? Sometimes there is an administrator account other than the main user account that can be logged into in safe mode.

 

Depending on your answers, I may point you to some information as to how to reset the user password which will give you access to your user account.

 

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#11 articcat4x4

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Posted 02 June 2014 - 09:08 PM

yes i did have a windows password setup  i have the password but it says its wrong  the f8 thing dont work either thanx  i appericiate your help bruce 



#12 MrBruce1959

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Posted 02 June 2014 - 10:43 PM

Okay, this is very important, passwords are case sensitive, have you made sure that the caps key is not stuck and that the letters you are typing are all capital letters? Please recheck that the caps key is not stuck in the down position or any key for that matter.

 

Is there any other users on this computer who may be set up as an administrator? If so, they may be able to log in and change or reset your password for you.

 

Things get really tricky when it comes to forced password resets and I would like to find an easy alternative before taking drastic measures as I am sure you never made a password reset disk when you created your account password.

 

Bruce.


Edited by MrBruce1959, 02 June 2014 - 10:46 PM.

Welcome to Bleeping Computer! :welcome:
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My Career Involves 45 Years as an Electronics Repair Technician, to Which I am Currently Retired From.

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#13 articcat4x4

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Posted 07 June 2014 - 03:02 PM

im the only one that uses that computer



#14 articcat4x4

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Posted 07 June 2014 - 03:03 PM

i didnt know anything about a password reset disc  till this happened



#15 articcat4x4

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Posted 07 June 2014 - 03:06 PM

maybe a hacker intrusion  changed it






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