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cant remove it


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2 replies to this topic

#1 halinalle246

halinalle246

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Posted 27 May 2014 - 06:47 AM

help!

 

Mod Edit:  Pasted DDS data into topic, moved topic from Win 7 to Malware Removal Logs - Hamluis.

 

UNLESS SPECIFICALLY INSTRUCTED, DO NOT POST THIS LOG.
IF REQUESTED, ZIP IT UP & ATTACH IT
.
DDS (Ver_2012-11-20.01)
.
Microsoft Windows 7 Ultimate
Boot Device: \Device\HarddiskVolume1
Install Date: 3.5.2012 10:46:04
System Uptime: 27.5.2014 13:10:57 (1 hours ago)
.
Motherboard: ASUSTeK COMPUTER INC. |  | SABERTOOTH X79
Processor: Intel® Core™ i7-3820 CPU @ 3.60GHz | LGA2011 | 3602/100mhz
.
==== Disk Partitions =========================
.
C: is FIXED (NTFS) - 469 GiB total, 37,524 GiB free.
D: is FIXED (NTFS) - 463 GiB total, 147,267 GiB free.
E: is CDROM ()
F: is CDROM (CDFS)
G: is Removable
H: is CDROM ()
.
==== Disabled Device Manager Items =============
.
==== System Restore Points ===================
.
RP296: 21.5.2014 17:08:08 - Scheduled Checkpoint
.
==== Image File Execution Options =============
.
IFEO: bitguard.exe - tasklist.exe
IFEO: bprotect.exe - tasklist.exe
IFEO: bpsvc.exe - tasklist.exe
IFEO: browserdefender.exe - tasklist.exe
IFEO: browserprotect.exe - tasklist.exe
IFEO: browsersafeguard.exe - tasklist.exe
IFEO: dprotectsvc.exe - tasklist.exe
IFEO: jumpflip - tasklist.exe
IFEO: protectedsearch.exe - tasklist.exe
IFEO: searchinstaller.exe - tasklist.exe
IFEO: searchprotection.exe - tasklist.exe
IFEO: searchprotector.exe - tasklist.exe
IFEO: searchsettings.exe - tasklist.exe
IFEO: searchsettings64.exe - tasklist.exe
IFEO: snapdo.exe - tasklist.exe
IFEO: stinst32.exe - tasklist.exe
IFEO: stinst64.exe - tasklist.exe
IFEO: umbrella.exe - tasklist.exe
IFEO: utiljumpflip.exe - tasklist.exe
IFEO: volaro - tasklist.exe
IFEO: vonteera - tasklist.exe
IFEO: websteroids.exe - tasklist.exe
IFEO: websteroidsservice.exe - tasklist.exe
x64-IFEO: bitguard.exe - tasklist.exe
x64-IFEO: bprotect.exe - tasklist.exe
x64-IFEO: bpsvc.exe - tasklist.exe
x64-IFEO: browserdefender.exe - tasklist.exe
x64-IFEO: browserprotect.exe - tasklist.exe
x64-IFEO: browsersafeguard.exe - tasklist.exe
x64-IFEO: dprotectsvc.exe - tasklist.exe
x64-IFEO: jumpflip - tasklist.exe
x64-IFEO: protectedsearch.exe - tasklist.exe
x64-IFEO: searchinstaller.exe - tasklist.exe
x64-IFEO: searchprotection.exe - tasklist.exe
x64-IFEO: searchprotector.exe - tasklist.exe
x64-IFEO: searchsettings.exe - tasklist.exe
x64-IFEO: searchsettings64.exe - tasklist.exe
x64-IFEO: snapdo.exe - tasklist.exe
x64-IFEO: stinst32.exe - tasklist.exe
x64-IFEO: stinst64.exe - tasklist.exe
x64-IFEO: umbrella.exe - tasklist.exe
x64-IFEO: utiljumpflip.exe - tasklist.exe
x64-IFEO: volaro - tasklist.exe
x64-IFEO: vonteera - tasklist.exe
x64-IFEO: websteroids.exe - tasklist.exe
x64-IFEO: websteroidsservice.exe - tasklist.exe
.
==== Installed Programs ======================
.
 Leawo Video Converter version  5.2.0.1
3DMark Vantage
Ace of Spades
Adobe AIR
Adobe Community Help
Adobe Flash Player 11 ActiveX
Adobe Flash Player 11 ActiveX 64-bit
Adobe Flash Player 11 Plugin 64-bit
Adobe Photoshop CS6
Adobe Reader XI - Suomi
Adobe Shockwave Player 11.6
AMD Accelerated Video Transcoding
AMD APP SDK Runtime
AMD Catalyst Install Manager
AMD Drag and Drop Transcoding
AMD Media Foundation Decoders
Any Video Converter 3.5.8
AnyTV Trial 5.13
APB Reloaded
Apple Mobile Device Support
Apple Software Update
Applen ohjelmatuki
Arma 2
ARMA 2 Army of The Czech Republic - Data cache removal
Arma 2: British Armed Forces
Arma 2: DayZ Mod
Arma 2: Operation Arrowhead
Ask Toolbar
Ask Toolbar Updater
Asmedia ASM104x USB 3.0 Host Controller Driver
Assassin's Creed Revelations
Astroburn Lite
µTorrent
Auto Keyboard v1.3
AutoHotkey 1.0.48.03
Avidemux 2.6 (32-bit)
Avira Free Antivirus
Babylon Chrome Toolbar
BatBrowse 1.0.0
Batman: Arkham City GOTY
Battle.net
Battlefield 3™
Battlelog Web Plugins
BattlEye for OA Uninstall
Better Surf Plus
Bonjour
BS.Player FREE
Call of Duty Black Ops II
Call of Duty: Black Ops
Call of Duty: Black Ops II - Multiplayer
Canon MOV Decoder
Canon MOV Encoder
Canon MovieEdit Task for ZoomBrowser EX
Canon Utilities Digital Photo Professional 3.10
Canon Utilities EOS Sample Music
Canon Utilities EOS Utility
Canon Utilities EOS Video Snapshot Task for ZoomBrowser EX
Canon Utilities Movie Uploader for YouTube
Canon Utilities PhotoStitch
Canon Utilities Picture Style Editor
Canon Utilities ZoomBrowser EX
Canon ZoomBrowser EX Memory Card Utility
Car Mechanic Simulator 2014
Catalyst Control Center
Catalyst Control Center - Branding
Catalyst Control Center Graphics Previews Common
Catalyst Control Center InstallProxy
Catalyst Control Center Localization All
ccc-utility64
CCC Help Chinese Standard
CCC Help Chinese Traditional
CCC Help Czech
CCC Help Danish
CCC Help Dutch
CCC Help English
CCC Help Finnish
CCC Help French
CCC Help German
CCC Help Greek
CCC Help Hungarian
CCC Help Italian
CCC Help Japanese
CCC Help Korean
CCC Help Norwegian
CCC Help Polish
CCC Help Portuguese
CCC Help Russian
CCC Help Spanish
CCC Help Swedish
CCC Help Thai
CCC Help Turkish
CCleaner
Clownfish for Skype
ControlMK 0.232
Counter-Strike: Global Offensive
Counter-Strike: Source
Counter-Strike: Source Beta
CPUID HWMonitor 1.19
Creative System Information
D3DX10
DAEMON Tools Lite
Darksiders II
DirectVobSub 2.41.6419
Dishonored
Dota 2
Dual-Core Optimizer
Dynamic Auto-Painter 2.5.5
Empires Dawn of the Modern World
EpicBot
ESN Sonar
Euro Truck Simulator 2
ExpressFiles
Facebook Video Calling 2.0.0.447
Farming Simulator 2013
ffdshow [rev 3154] [2009-12-09]
Fiddler2
FileZilla Client 3.6.0.2
Flasher version 3.12.1
Flyff
Fraps (remove only)
Free YouTube Downloader Converter
Futuremark SystemInfo
GameTracker Lite
Garry's Mod
GCFExplorer 1.5
GIMP 2.8.2
Google Chrome
Google Earth
Google Update Helper
GoPro Studio 2.0.1
Grand Theft Auto IV
GreedyTorrent v1.01 beta build 170
GRID
GTA IV Vehicle Mod Installer v1.2
GTA San Andreas
Gyazo 2.0.2
Hearthstone
Hi-Rez Studios Authenticate and Update Service
Intel® Network Connections 16.6.126.0
Intel® Rapid Storage Technology enterprise
iTunes
Java 7 Update 45 (64-bit)
Java 7 Update 55
Java Auto Updater
Java SE Development Kit 7 Update 45
Java SE Development Kit 7 Update 45 (64-bit)
Java™ 6 Update 31 (64-bit)
JavaFX 2.1.0
Just Cause 2
Just Cause 2: Multiplayer Mod
K-Lite Codec Pack 8.7.5 (Standard)
Killing Floor
Kingdoms of Amalur Reckoning
Lagarith Lossless Codec (1.3.19)
Landwirtschafts Simulator 2011
League of Legends
Left 4 Dead 2
LogMeIn Hamachi
Macallan Convert Srt To Ssa
Magic Bullet Suite 64-bit
ManyCam 3.1.62
Media Buzz
Media Player
Media Watch
Media View
Media Viewer
Microsoft .NET Framework 4 Client Profile
Microsoft .NET Framework 4 Client Profile FIN Language Pack
Microsoft .NET Framework 4 Client Profilen suomen kielipaketti
Microsoft .NET Framework 4 Extended
Microsoft .NET Framework 4 Extended FIN Language Pack
Microsoft .NET Framework 4 Extendedin suomen kielipaketti
Microsoft Application Error Reporting
Microsoft Games for Windows - LIVE
Microsoft Games for Windows - LIVE Redistributable
Microsoft Office Office 64-bit Components 2010
Microsoft Office Proof (English) 2010
Microsoft Office Proof (French) 2010
Microsoft Office Proof (Spanish) 2010
Microsoft Office Proofing (English) 2010
Microsoft Office Shared 64-bit MUI (English) 2010
Microsoft Office Shared 64-bit Setup Metadata MUI (English) 2010
Microsoft Office Shared MUI (English) 2010
Microsoft Office Shared Setup Metadata MUI (English) 2010
Microsoft Office Word 2010
Microsoft Office Word MUI (English) 2010
Microsoft Silverlight
Microsoft SQL Server 2005 Compact Edition [ENU]
Microsoft Visual C++ 2005 Redistributable
Microsoft Visual C++ 2005 Redistributable (x64)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.17
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.4148
Microsoft Visual C++ 2008 Redistributable - x86 9.0.21022
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161
Microsoft Visual C++ 2010  x64 Redistributable - 10.0.40219
Microsoft Visual C++ 2010  x86 Redistributable - 10.0.40219
Microsoft Visual C++ 2012 Redistributable (x64) - 11.0.60610
Microsoft Visual C++ 2012 Redistributable (x86) - 11.0.51106
Microsoft Visual C++ 2012 Redistributable (x86) - 11.0.60610
Microsoft Visual C++ 2012 x64 Additional Runtime - 11.0.60610
Microsoft Visual C++ 2012 x64 Minimum Runtime - 11.0.60610
Microsoft Visual C++ 2012 x86 Additional Runtime - 11.0.60610
Microsoft Visual C++ 2012 x86 Minimum Runtime - 11.0.60610
Microsoft Word 2010
Microsoft WSE 3.0 Runtime
Microsoft_VC80_CRT_x86
Microsoft_VC80_CRT_x86_x64
Microsoft_VC80_MFC_x86
Microsoft_VC80_MFC_x86_x64
Microsoft_VC80_MFCLOC_x86
Microsoft_VC80_MFCLOC_x86_x64
Microsoft_VC90_ATL_x86
Microsoft_VC90_ATL_x86_x64
Microsoft_VC90_CRT_x86
Microsoft_VC90_CRT_x86_x64
Microsoft_VC90_MFC_x86
Microsoft_VC90_MFC_x86_x64
Microsoft_VC90_MFCLOC_x86
Mobile Broadband HL Service
MotioninJoy DS3 driver version 0.6.0005
MotoGP™13
Movie Maker
Mozilla Firefox 20.0.1 (x86 fi)
Mozilla Maintenance Service
MSVCRT
MSVCRT Redists
MSVCRT110
MSVCRT110_amd64
MSXML 4.0 SP2 (KB954430)
MSXML 4.0 SP2 (KB973688)
Mumble 1.2.3
MX Simulator Demo
NBA 2K13
Need for Speed™ The Run
NHL® 09
Notification Tool
NVIDIA PhysX
Open Broadcaster Software
OpenAL
Opera Stable 20.0.1387.91
Origin
Pando Media Booster
PAYDAY: The Heist
PDF Settings CS6
Photo Common
Photo Gallery
ProPilkki2
PunkBuster Services
Rakenna lentokoneita Masa Mainion kanssa
Razer Game Booster
Realm of the Mad God
Realtek High Definition Audio Driver
Rich Media View
RuneScape Launcher 1.2.3
Rust
San Andreas Mod Installer
Saunasata
Security Update for Microsoft .NET Framework 4 Client Profile (KB2518870)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2572078)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2604121)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2633870)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2656351)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2656368)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2656368v2)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2656405)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2686827)
SimCity 4 Deluxe
Skype Audio Player (remove only)
Skype Click to Call
Skype™ 6.14
Smite
Snap.Do
Sniper Elite V2
Software Version Updater
Spec Ops The Line
SPEEDLINK Reflect2 Camera
Spotify
Spotydl 0.9.27.0
Spybot - Search & Destroy
Steam
StepMania 3.9b (remove only)
StepMania v5.0 alpha 3 (remove only)
SUPER © v2012.build.54 (Nov 18, 2012) versio v2012.build.54
SweetIM for Messenger 3.7
swMSM
TeamSpeak 3 Client
TeamViewer 8
The Amazing Spider-Man
The Binding of Isaac
The Witcher 2: Assassins of Kings Enhanced Edition
Theme Resource Changer X64 v1.0
Tom Clancy's Ghost Recon Future Soldier
Tom Clancy's Splinter Cell® Blacklist™
Tony Hawks Pro Skater HD
Tropico 4
Tt eSPORTS Challenger Pro
Ubisoft Game Launcher
Unity Web Player
Update for Microsoft .NET Framework 4 Client Profile (KB2468871)
Update for Microsoft .NET Framework 4 Client Profile (KB2533523)
Update for Microsoft .NET Framework 4 Client Profile (KB2600217)
Uplay
Wajam
Valokuvavalikoima
Webexp Enhanced
Vegas Pro 11.0 (64-bit)
Video Player
Widevine Media Optimizer Chrome 6.0.0
Windows Driver Package - GoPro (WinUSB) Universal Serial Bus devices  (03/07/2012 )
Windows Live Communications Platform
Windows Live ID Sign-in Assistant
Windows Live Installer
Windows Live Photo Common
Windows Live PIMT Platform
Windows Live SOXE
Windows Live SOXE Definitions
Windows Live UX Platform
Windows Live UX Platform Language Pack
Windows Liven peruspaketti
WinRAR 4.11 (64-bit)
VLC media player 2.1.0
XSplit
Xvid Video Codec
YTD Video Downloader 4.5.1
Zoo Tycoon 2
.
==== End Of File ===========================


Edited by hamluis, 27 May 2014 - 07:12 AM.


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#2 TB-Psychotic

TB-Psychotic

  • Malware Response Team
  • 6,349 posts
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  • Gender:Male
  • Local time:09:37 PM

Posted 28 May 2014 - 03:43 AM

Hi there,
my name is Marius and I will assist you with your malware related problems.

Before we move on, please read the following points carefully.

  • First, read my instructions completely. If there is anything that you do not understand kindly ask before proceeding.
  • Perform everything in the correct order. Sometimes one step requires the previous one.
  • If you have any problems while following my instructions, Stop there and tell me the exact nature of your problem.
  • Do not run any other scans without instruction or add/remove software unless I tell you to do so. This would change the output of our tools and could be confusing for me.
  • Post all logfiles as a reply rather than as an attachment unless I specifically ask you. If you can not post all logfiles in one reply, feel free to use more posts.
  • If I don't hear from you within 3 days from this initial or any subsequent post, then this thread will be closed.
  • Stay with me. I will give you some advice about prevention after the cleanup process. Absence of symptoms does not always mean the computer is clean.
  • My first language is not english. So please do not use slang or idioms. It could be hard for me to read. Thanks for your understanding.

 
 
 
 
 
HijackThis is not the preferred initial scanning tool in this forum. With today's malware, a more comprehensive set of logs is required to determine the presence of malware.
 
 
 
 
Scan with FRST in normal mode

Please download Farbar's Recovery Scan Tool to your desktop: FRST 32bit or FRST 64bit (If not sure: Start --> Computer (right click) --> properties)
 
  • Run FRST.
  • Don´t change one of the checkboxes and hit Scan.
  • Logfiles are created on your desktop.
  • Poste the FRST.txt and (after the first scan only!) the Addition.txt.

 
 
 
 
 
Scan with TDSS-Killer

Please read and follow these instructions carefully. We do not want it to fix anything yet (if found), we need to see a report first.

Download TDSSKiller.zip and extract to your desktop
  • Execute TDSSKiller.exe by doubleclicking on it.
  • Press Start Scan
  • If Malicious objects are found, do NOT select Copy to quarantine. Change the action to Skip, and save the log.
  • Once complete, a log will be produced at the root drive which is typically C:\ ,for example, C:\TDSSKiller.<version_date_time>log.txt



Please attach this file to your next reply.


Proud Member of UNITE & TB
 
My help is free, however, if you want to support my fight against malware, click here --> btn_donate_SM.gif <--(no worries, every little bit helps)

#3 TB-Psychotic

TB-Psychotic

  • Malware Response Team
  • 6,349 posts
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  •  
  • Gender:Male
  • Local time:09:37 PM

Posted 10 June 2014 - 06:37 AM

Due to the lack of feedback, this topic is now closed.

In the event you still have problems, please send me or any Moderator a Private Message and ask them to reopen this topic within the next 5 days.

Please include a link to your topic in the Private Message. Thank you.
Proud Member of UNITE & TB
 
My help is free, however, if you want to support my fight against malware, click here --> btn_donate_SM.gif <--(no worries, every little bit helps)




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