Jump to content


 


Register a free account to unlock additional features at BleepingComputer.com
Welcome to BleepingComputer, a free community where people like yourself come together to discuss and learn how to use their computers. Using the site is easy and fun. As a guest, you can browse and view the various discussions in the forums, but can not create a new topic or reply to an existing one unless you are logged in. Other benefits of registering an account are subscribing to topics and forums, creating a blog, and having no ads shown anywhere on the site.


Click here to Register a free account now! or read our Welcome Guide to learn how to use this site.

Photo

Windows Vista with no virus checker or networking after major update


  • Please log in to reply
4 replies to this topic

#1 rankersbo

rankersbo

  • Members
  • 3 posts
  • OFFLINE
  •  
  • Local time:08:01 AM

Posted 27 May 2014 - 03:26 AM

I tried to install MS Office 2010 on my wifes Vista PC which worked fine until we rebooted, when the floodgates had been opened on updates and over 100 came at once.

 

End result is something has gone wrong

 

Main symptoms: AVG won't initialise properly or unistall

No networking (Network Location Awareness service won't start)

No print server.

 

Here is a log of a system scan- can anyone see a root cause?

 

Sorry to post and run, I have a 5 year old causing havoc here :)

----

MiniToolBox by Farbar  Version: 23-01-2014
Ran by Simon (administrator) on 27-05-2014 at 09:33:18
Running from "F:\"
Microsoft® Windows Vista™ Home Premium  Service Pack 2 (X86)
Boot Mode: Normal
***************************************************************************

========================= Flush DNS: ===================================

Windows IP Configuration

Successfully flushed the DNS Resolver Cache.

========================= IE Proxy Settings: ==============================

Proxy is not enabled.
No Proxy Server is set.

"Reset IE Proxy Settings": IE Proxy Settings were reset.

========================= FF Proxy Settings: ==============================


"Reset FF Proxy Settings": Firefox Proxy settings were reset.

========================= Hosts content: =================================

::1             localhost

127.0.0.1       localhost

========================= IP Configuration: ================================



# ----------------------------------
# IPv4 Configuration
# ----------------------------------
pushd interface ipv4

reset
set global icmpredirects=enabled
set interface interface="ethernet_14" forwarding=enabled advertise=enabled metric=1 nud=enabled
add address name="ethernet_14" address=0.0.0.0


popd
# End of IPv4 configuration



Windows IP Configuration

   Host Name . . . . . . . . . . . . :
   Primary Dns Suffix  . . . . . . . :
   Node Type . . . . . . . . . . . . : Hybrid
   IP Routing Enabled. . . . . . . . : No
   WINS Proxy Enabled. . . . . . . . : No
Server:  UnKnown
Address:  127.0.0.1

Ping request could not find host google.com. Please check the name and try again.

Server:  UnKnown
Address:  127.0.0.1

Ping request could not find host yahoo.com. Please check the name and try again.



Pinging 127.0.0.1 with 32 bytes of data:

Reply from 127.0.0.1: bytes=32 time<1ms TTL=128

Reply from 127.0.0.1: bytes=32 time<1ms TTL=128



Ping statistics for 127.0.0.1:

    Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),

Approximate round trip times in milli-seconds:

    Minimum = 0ms, Maximum = 0ms, Average = 0ms

===========================================================================
Interface List
  1 ........................... Software Loopback Interface 1
===========================================================================

IPv4 Route Table
===========================================================================
Active Routes:
Network Destination        Netmask          Gateway       Interface  Metric
        127.0.0.0        255.0.0.0         On-link         127.0.0.1    306
        127.0.0.1  255.255.255.255         On-link         127.0.0.1    306
  127.255.255.255  255.255.255.255         On-link         127.0.0.1    306
        224.0.0.0        240.0.0.0         On-link         127.0.0.1    306
  255.255.255.255  255.255.255.255         On-link         127.0.0.1    306
===========================================================================
Persistent Routes:
  None

IPv6 Route Table
===========================================================================
Active Routes:
 If Metric Network Destination      Gateway
  1    306 ::1/128                  On-link
  1    306 ff00::/8                 On-link
===========================================================================
Persistent Routes:
  None
========================= Winsock entries =====================================

Catalog5 01 C:\Windows\system32\NLAapi.dll [48128] (Microsoft Corporation)
Catalog5 02 C:\Windows\system32\napinsp.dll [50176] (Microsoft Corporation)
Catalog5 03 C:\Windows\system32\pnrpnsp.dll [62464] (Microsoft Corporation)
Catalog5 04 C:\Windows\system32\pnrpnsp.dll [62464] (Microsoft Corporation)
Catalog5 05 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
Catalog5 06 C:\Windows\system32\winrnr.dll [19968] (Microsoft Corporation)
Catalog5 07 C:\Windows\system32\wshbth.dll [34304] (Microsoft Corporation)
Catalog9 01 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 02 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 03 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 04 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 05 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 06 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 07 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 08 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 09 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 10 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 11 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 12 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)

========================= Event log errors: ===============================

Application errors:
==================
Error: (05/27/2014 09:26:15 AM) (Source: Microsoft-Windows-SpoolerSpoolss) (User: NT AUTHORITY)
Description: 0x80072af9

Error: (05/27/2014 09:23:15 AM) (Source: Microsoft-Windows-SpoolerSpoolss) (User: NT AUTHORITY)
Description: 0x80072af9

Error: (05/27/2014 09:19:32 AM) (Source: MSSQL$MSSMLBIZ) (User: )
Description: SQL Server could not spawn FRunCM thread. Check the SQL Server error log and the Windows event logs for information about possible related problems.

Error: (05/27/2014 09:19:32 AM) (Source: MSSQL$MSSMLBIZ) (User: )
Description: Could not start the network library because of an internal error in the network library. To determine the cause, review the errors immediately preceding this one in the error log.

Error: (05/27/2014 09:19:32 AM) (Source: MSSQL$MSSMLBIZ) (User: )
Description: TDSSNIClient initialization failed with error 0x2, status code 0x1.

Error: (05/27/2014 09:19:32 AM) (Source: MSSQL$MSSMLBIZ) (User: )
Description: TDSSNIClient initialization failed with error 0x2, status code 0x80.

Error: (05/27/2014 09:19:19 AM) (Source: Microsoft-Windows-SpoolerSpoolss) (User: NT AUTHORITY)
Description: 0x80072af9

Error: (05/27/2014 08:53:22 AM) (Source: Microsoft-Windows-SpoolerSpoolss) (User: NT AUTHORITY)
Description: 0x80072af9

Error: (05/27/2014 08:52:12 AM) (Source: Microsoft-Windows-SpoolerSpoolss) (User: NT AUTHORITY)
Description: 0x80072af9

Error: (05/27/2014 08:48:35 AM) (Source: MSSQL$MSSMLBIZ) (User: )
Description: SQL Server could not spawn FRunCM thread. Check the SQL Server error log and the Windows event logs for information about possible related problems.


System errors:
=============
Error: (05/27/2014 09:26:15 AM) (Source: Service Control Manager) (User: )
Description: Print Spooler3

Error: (05/27/2014 09:23:15 AM) (Source: Service Control Manager) (User: )
Description: Print Spooler2600001Restart the service

Error: (05/27/2014 09:21:54 AM) (Source: Service Control Manager) (User: )
Description: Print Spooler1600001Restart the service

Error: (05/27/2014 09:21:53 AM) (Source: Service Control Manager) (User: )
Description: Avgldx86
Avglogx

Error: (05/27/2014 09:21:53 AM) (Source: Service Control Manager) (User: )
Description: HP CUE DeviceDiscovery Service

Error: (05/27/2014 09:20:28 AM) (Source: DCOM) (User: NT AUTHORITY)
Description: application-specificLocalLaunch{C97FCC79-E628-407D-AE68-A06AD6D8B4D1}NT AUTHORITYLOCAL SERVICES-1-5-19LocalHost (Using LRPC)

Error: (05/27/2014 09:20:11 AM) (Source: Service Control Manager) (User: )
Description: SQL Server (MSSMLBIZ)2 (0x2)

Error: (05/27/2014 09:20:11 AM) (Source: Service Control Manager) (User: )
Description: Routing and Remote AccessBase Filtering Engine%%5

Error: (05/27/2014 09:20:11 AM) (Source: Service Control Manager) (User: )
Description: IPsec Policy AgentBase Filtering Engine%%5

Error: (05/27/2014 09:20:11 AM) (Source: Service Control Manager) (User: )
Description: IKE and AuthIP IPsec Keying ModulesBase Filtering Engine%%5


Microsoft Office Sessions:
=========================
Error: (05/27/2014 09:26:15 AM) (Source: Microsoft-Windows-SpoolerSpoolss)(User: NT AUTHORITY)
Description: 0x80072af9

Error: (05/27/2014 09:23:15 AM) (Source: Microsoft-Windows-SpoolerSpoolss)(User: NT AUTHORITY)
Description: 0x80072af9

Error: (05/27/2014 09:19:32 AM) (Source: MSSQL$MSSMLBIZ)(User: )
Description: FRunCM

Error: (05/27/2014 09:19:32 AM) (Source: MSSQL$MSSMLBIZ)(User: )
Description:

Error: (05/27/2014 09:19:32 AM) (Source: MSSQL$MSSMLBIZ)(User: )
Description: 21

Error: (05/27/2014 09:19:32 AM) (Source: MSSQL$MSSMLBIZ)(User: )
Description: 280

Error: (05/27/2014 09:19:19 AM) (Source: Microsoft-Windows-SpoolerSpoolss)(User: NT AUTHORITY)
Description: 0x80072af9

Error: (05/27/2014 08:53:22 AM) (Source: Microsoft-Windows-SpoolerSpoolss)(User: NT AUTHORITY)
Description: 0x80072af9

Error: (05/27/2014 08:52:12 AM) (Source: Microsoft-Windows-SpoolerSpoolss)(User: NT AUTHORITY)
Description: 0x80072af9

Error: (05/27/2014 08:48:35 AM) (Source: MSSQL$MSSMLBIZ)(User: )
Description: FRunCM


CodeIntegrity Errors:
===================================
  Date: 2014-05-24 23:37:51.990
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume2\Windows\System32\drivers\avgidshx.sys because the set of per-page image hashes could not be found on the system.

  Date: 2014-05-24 23:37:51.475
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume2\Windows\System32\drivers\avgidshx.sys because the set of per-page image hashes could not be found on the system.

  Date: 2014-05-24 23:37:48.620
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume2\Windows\System32\drivers\avgidshx.sys because the set of per-page image hashes could not be found on the system.

  Date: 2014-05-24 23:37:47.263
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume2\Windows\System32\drivers\avgidshx.sys because the set of per-page image hashes could not be found on the system.

  Date: 2014-05-24 23:37:46.124
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume2\Windows\System32\drivers\avgidsdriverx.sys because the set of per-page image hashes could not be found on the system.

  Date: 2014-05-24 23:37:45.578
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume2\Windows\System32\drivers\avgidsdriverx.sys because the set of per-page image hashes could not be found on the system.

  Date: 2014-05-24 23:37:44.736
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume2\Windows\System32\drivers\avgidsdriverx.sys because the set of per-page image hashes could not be found on the system.

  Date: 2014-05-24 23:37:41.756
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume2\Windows\System32\drivers\avgidsdriverx.sys because the set of per-page image hashes could not be found on the system.

  Date: 2014-04-24 09:24:53.535
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume2\Windows\System32\drivers\SETE3CD.tmp because the set of per-page image hashes could not be found on the system.

  Date: 2014-04-24 09:24:53.190
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume2\Windows\System32\drivers\SETE3CD.tmp because the set of per-page image hashes could not be found on the system.


=========================== Installed Programs ============================

32 Bit HP CIO Components Installer (Version: 7.1.8)
7-Zip 4.65
Acer Crystal Eye webcam (Version: 1.0.11)
Acer Crystal Eye webcam (Version: 5.7.28.500-1.0)
Acer eDataSecurity Management (Version: 2.5.4241)
Acer eLock Management (Version: 2.5.4008)
Acer Empowering Technology (Version: 2.5.4010)
Acer eNet Management (Version: 2.6.4008)
Acer ePower Management (Version: 2.5.4018)
Acer ePresentation Management (Version: 2.5.4002)
Acer eSettings Management (Version: 2.5.4011)
Acer GridVista (Version: 2.68.622)
Acer Mobility Center Plug-In (Version: 1.0.3003)
Acer ScreenSaver (Version: 2.11.20070515)
Acer Tour (Version: 2.0.1003)
Acer Updater (Version: 1.02.3502)
Activation Assistant for the 2007 Microsoft Office suites
Activation Assistant for the 2007 Microsoft Office suites (Version: 1.0)
Adobe AIR (Version: 3.4.0.2710)
Adobe Flash Player 13 ActiveX (Version: 13.0.0.214)
Adobe Flash Player 13 Plugin (Version: 13.0.0.214)
Adobe Reader X (10.1.10) (Version: 10.1.10)
AIO_Scan (Version: 100.0.206.000)
Amazon MP3 Downloader 1.0.9
Amazon Toolbar
Audacity 2.0
AVG 2014 (Version: 14.0.3950)
AVG 2014 (Version: 14.0.4570)
AVG 2014 (Version: 2014.0.4570)
AVG Security Toolbar (Version: 18.1.0.443)
BBC iPlayer Desktop (Version: 3.2.15)
Broadcom Gigabit Integrated Controller (Version: 10.15.10)
BufferChm (Version: 100.0.170.000)
C5200 (Version: 100.0.206.000)
C5200_Help (Version: 100.0.206.000)
Cards_Calendar_OrderGift_DoMorePlugout (Version: 1.00.0000)
Copy (Version: 100.0.170.000)
CustomerResearchQFolder (Version: 1.00.0000)
CutePDF Writer 2.8
D3DX10 (Version: 15.4.2368.0902)
Definition Update for Microsoft Office 2010 (KB982726) 32-Bit Edition
Destination Component (Version: 100.0.0.0)
DeviceDiscovery (Version: 110.0.180.000)
DeviceManagementQFolder (Version: 1.00.0000)
DocProc (Version: 10.0.0.0)
DocProcQFolder (Version: 1.00.0000)
Dropbox (Version: 2.6.7)
DVDStyler v1.8.2
eSupportQFolder (Version: 1.00.0000)
Fax (Version: 120.0.194.000)
FFmpeg v0.6.2 for Audacity
get_iplayer 4.5 (Version: 4.5)
Google Chrome (Version: 35.0.1916.114)
Google Update Helper (Version: 1.3.24.7)
Google Updater (Version: 2.4.2432.1652)
GPBaseService (Version: 100.0.187.000)
GPBaseService2 (Version: 130.0.371.000)
HDAUDIO Soft Data Fax Modem with SmartCP
HP Customer Participation Program 10.0 (Version: 10.0)
HP Imaging Device Functions 10.0 (Version: 10.0)
HP Photo Creations (Version: 1.0.0.5192)
HP Photosmart 5510d series Basic Device Software (Version: 25.0.607.0)
HP Photosmart 5510d series Help (Version: 140.0.2.2)
HP Photosmart All-In-One Driver Software 10.0 Rel .2 (Version: 10.0)
HP Photosmart Essential 2.5 (Version: 1.02.0000)
HP Photosmart Essential 2.5 (Version: 2.5)
HP Smart Web Printing 4.60 (Version: 4.60)
HP Solution Center 13.0 (Version: 13.0)
HP Update (Version: 5.005.000.002)
HPDiagnosticAlert (Version: 1.00.0000)
HPPhotoSmartDiscLabel_PaperLabel (Version: 2.02.0000)
HPPhotoSmartDiscLabel_PrintOnDisc (Version: 2.02.0000)
HPPhotoSmartDiscLabelContent1 (Version: 2.02.0000)
hpphotosmartdisclabelplugin (Version: 2.02.0000)
HPPhotoSmartPhotobookWebPack1 (Version: 1.00.0000)
HPProductAssistant (Version: 130.0.371.000)
HPSSupply (Version: 100.0.170.000)
Intel® Graphics Media Accelerator Driver
Intel® Matrix Storage Manager
Java 7 Update 51 (Version: 7.0.510)
Java Auto Updater (Version: 2.1.9.8)
Java™ 6 Update 30 (Version: 6.0.300)
JavaFX 2.1.1 (Version: 2.1.1)
Junk Mail filter update (Version: 15.4.3502.0922)
LAME v3.99.3 (for Windows)
Launch Manager
LightScribe  1.4.142.1 (Version: 1.4.142.1)
MarketResearch (Version: 100.0.170.000)
Media eLinker
Microsoft .NET Framework 3.5 SP1
Microsoft .NET Framework 3.5 SP1 (Version: 3.5.30729)
Microsoft .NET Framework 4 Client Profile (Version: 4.0.30319)
Microsoft Application Error Reporting (Version: 12.0.6012.5000)
Microsoft Office 2010 Service Pack 1 (SP1)
Microsoft Office Access MUI (English) 2010 (Version: 14.0.6029.1000)
Microsoft Office Access Setup Metadata MUI (English) 2010 (Version: 14.0.6029.1000)
Microsoft Office Excel MUI (English) 2010 (Version: 14.0.6029.1000)
Microsoft Office File Validation Add-In (Version: 14.0.5130.5003)
Microsoft Office Live Add-in 1.5 (Version: 2.0.4024.1)
Microsoft Office OneNote MUI (English) 2010 (Version: 14.0.6029.1000)
Microsoft Office Outlook MUI (English) 2010 (Version: 14.0.6029.1000)
Microsoft Office PowerPoint MUI (English) 2010 (Version: 14.0.6029.1000)
Microsoft Office Professional 2010 (Version: 14.0.6029.1000)
Microsoft Office Proof (English) 2010 (Version: 14.0.6029.1000)
Microsoft Office Proof (French) 2010 (Version: 14.0.6029.1000)
Microsoft Office Proof (Spanish) 2010 (Version: 14.0.6029.1000)
Microsoft Office Proofing (English) 2010 (Version: 14.0.6029.1000)
Microsoft Office Publisher MUI (English) 2010 (Version: 14.0.6029.1000)
Microsoft Office Shared MUI (English) 2010 (Version: 14.0.6029.1000)
Microsoft Office Shared Setup Metadata MUI (English) 2010 (Version: 14.0.6029.1000)
Microsoft Office Single Image 2010 (Version: 14.0.6029.1000)
Microsoft Office Word MUI (English) 2010 (Version: 14.0.6029.1000)
Microsoft Silverlight (Version: 5.1.30214.0)
Microsoft SQL Server 2005
Microsoft SQL Server 2005 Compact Edition [ENU] (Version: 3.1.0000)
Microsoft SQL Server 2005 Express Edition (MSSMLBIZ) (Version: 9.4.5000.00)
Microsoft SQL Server Native Client (Version: 9.00.5000.00)
Microsoft SQL Server Setup Support Files (English) (Version: 9.00.5000.00)
Microsoft SQL Server VSS Writer (Version: 9.00.5000.00)
Microsoft Visual C++ 2005 ATL Update kb973923 - x86 8.0.50727.4053 (Version: 8.0.50727.4053)
Microsoft Visual C++ 2005 Redistributable (Version: 8.0.61001)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148 (Version: 9.0.30729.4148)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 (Version: 9.0.30729.6161)
Microsoft Visual C++ 2010  x86 Redistributable - 10.0.40219 (Version: 10.0.40219)
Mobile Connection Manager (Version: 8.7.6.756)
Mozilla Firefox 16.0.2 (x86 en-US) (Version: 16.0.2)
Mozilla Maintenance Service (Version: 16.0.2)
MSVC80_x86_v2 (Version: 1.0.3.0)
MSVCRT (Version: 15.4.2862.0708)
MSVCSetup (Version: 1.00.0000)
MSXML 4.0 SP2 (KB936181) (Version: 4.20.9848.0)
MSXML 4.0 SP2 (KB941833) (Version: 4.20.9849.0)
MSXML 4.0 SP2 (KB954430) (Version: 4.20.9870.0)
MSXML 4.0 SP2 (KB973688) (Version: 4.20.9876.0)
NTI Backup NOW! 4.7 (Version: 4)
NTI CD & DVD-Maker (Version: 7)
NTI Shadow (Version: 3.7.6.31)
OCR Software by I.R.I.S. 10.0 (Version: 10.0)
ODF Add-in for Microsoft Office (Version: 4.0.5309.0)
Oxelon Media Converter 1.1
PanoStandAlone (Version: 100.0.170.000)
Picasa 3 (Version: 3.8)
PowerDVD (Version: 7.32.2811h.0)
PS_AIO_02_ProductContext (Version: 100.0.206.000)
PS_AIO_02_Software (Version: 100.0.206.000)
PS_AIO_02_Software_Min (Version: 100.0.206.000)
PSSWCORE (Version: 2.02.0000)
Realtek High Definition Audio Driver (Version: 6.0.1.5423)
Scan (Version: 10.1.0.0)
Segoe UI (Version: 15.4.2271.0615)
Shared Add-in Extensibility Update for Microsoft .NET Framework 2.0 (KB908002) (Version: 1.0.0)
Shared Add-in Support Update for Microsoft .NET Framework 2.0 (KB908002) (Version: 1.0.0)
Shop for HP Supplies (Version: 10.0)
Skype™ 6.14 (Version: 6.14.104)
SmartWebPrinting (Version: 140.0.186.000)
SolutionCenter (Version: 130.0.373.000)
Spybot - Search & Destroy (Version: 1.6.2)
Status (Version: 110.0.180.000)
Synaptics Pointing Device Driver (Version: 9.0.3.0)
System Requirements Lab for Intel (Version: 4.5.5.0)
Texas Instruments PCIxx21/x515/xx12 drivers. (Version: 2.00.0002)
TIPCI (Version: 2.00.0001)
TIPCI (Version: 2.00.0002)
Toolbox (Version: 100.0.170.000)
TrayApp (Version: 110.0.180.000)
UnloadSupport (Version: 10.0.0)
Update for Microsoft .NET Framework 3.5 SP1 (KB963707) (Version: 1)
Update for Microsoft .NET Framework 4 Client Profile (KB2468871) (Version: 1)
Update for Microsoft .NET Framework 4 Client Profile (KB2533523) (Version: 1)
Update for Microsoft .NET Framework 4 Client Profile (KB2600217) (Version: 1)
Update for Microsoft .NET Framework 4 Client Profile (KB2836939v3) (Version: 3)
Update for Microsoft Access 2010 (KB2553446) 32-Bit Edition
Update for Microsoft Filter Pack 2.0 (KB2878281) 32-Bit Edition
Update for Microsoft InfoPath 2010 (KB2817369) 32-Bit Edition
Update for Microsoft Office 2010 (KB2553310) 32-Bit Edition
Update for Microsoft Office 2010 (KB2589298) 32-Bit Edition
Update for Microsoft Office 2010 (KB2589352) 32-Bit Edition
Update for Microsoft Office 2010 (KB2589375) 32-Bit Edition
Update for Microsoft Office 2010 (KB2597087) 32-Bit Edition
Update for Microsoft Office 2010 (KB2760598) 32-Bit Edition
Update for Microsoft Office 2010 (KB2767886) 32-Bit Edition
Update for Microsoft Office 2010 (KB2794737) 32-Bit Edition
Update for Microsoft Office 2010 (KB2825635) 32-Bit Edition
Update for Microsoft Office 2010 (KB2878225) 32-Bit Edition
Update for Microsoft OneNote 2010 (KB2553290) 32-Bit Edition
Update for Microsoft OneNote 2010 (KB2837595) 32-Bit Edition
Update for Microsoft Outlook 2010 (KB2687567) 32-Bit Edition
Update for Microsoft Outlook Social Connector 2010 (KB2553406) 32-Bit Edition
Update for Microsoft PowerPoint 2010 (KB2837579) 32-Bit Edition
Update for Microsoft Visio 2010 (KB2880526) 32-Bit Edition
Update for Microsoft Visio Viewer 2010 (KB2837587) 32-Bit Edition
VideoToolkit01 (Version: 100.0.128.000)
Visual Studio 2012 x86 Redistributables (Version: 14.0.0.1)
VLC media player 2.1.3 (Version: 2.1.3)
WebReg (Version: 100.0.170.000)
WinBMD 7 (Version: 7.3.0)
Windows Live Communications Platform (Version: 15.4.3502.0922)
Windows Live Essentials (Version: 15.4.3502.0922)
Windows Live Essentials (Version: 15.4.3555.0308)
Windows Live ID Sign-in Assistant (Version: 7.250.4232.0)
Windows Live Installer (Version: 15.4.3502.0922)
Windows Live Mail (Version: 15.4.3502.0922)
Windows Live Messenger (Version: 15.4.3538.0513)
Windows Live MIME IFilter (Version: 15.4.3502.0922)
Windows Live Movie Maker (Version: 15.4.3502.0922)
Windows Live Photo Common (Version: 15.4.3502.0922)
Windows Live Photo Gallery (Version: 15.4.3502.0922)
Windows Live PIMT Platform (Version: 15.4.3508.1109)
Windows Live SOXE (Version: 15.4.3502.0922)
Windows Live SOXE Definitions (Version: 15.4.3502.0922)
Windows Live Sync (Version: 14.0.8117.416)
Windows Live UX Platform (Version: 15.4.3502.0922)
Windows Live UX Platform Language Pack (Version: 15.4.3508.1109)
Windows Live Writer (Version: 15.4.3502.0922)
Windows Live Writer Resources (Version: 15.4.3502.0922)
WinFF 1.5 (Codename EMMA)
Xaira (Version: 1.08.0902)
ZTE USB Driver (Version: 1.0.1.31_TME)

========================= Devices: ================================

Name: Teredo Tunneling Pseudo-Interface
Description: Microsoft Tun Miniport Adapter
Class Guid: {4d36e972-e325-11ce-bfc1-08002be10318}
Manufacturer: Microsoft
Service: tunmp
Problem: : This device is not working properly because Windows cannot load the drivers required for this device. (Code 31)
Resolution: Update the driver

Name: Broadcom NetLink ™ Gigabit Ethernet
Description: Broadcom NetLink ™ Gigabit Ethernet
Class Guid: {4d36e972-e325-11ce-bfc1-08002be10318}
Manufacturer: Broadcom
Service: b57nd60x
Problem: : This device is not working properly because Windows cannot load the drivers required for this device. (Code 31)
Resolution: Update the driver

Name: Intel® PRO/Wireless 3945ABG Network Connection
Description: Intel® PRO/Wireless 3945ABG Network Connection
Class Guid: {4d36e972-e325-11ce-bfc1-08002be10318}
Manufacturer: Intel Corporation
Service: NETwLv32
Problem: : This device is not working properly because Windows cannot load the drivers required for this device. (Code 31)
Resolution: Update the driver

Name: Expat Shield Routing Miniport
Description: Expat Shield Routing Miniport
Class Guid: {4d36e972-e325-11ce-bfc1-08002be10318}
Manufacturer: Expat Shield
Service: HssDrv
Problem: : Windows cannot start this hardware device because its configuration information (in the registry) is incomplete or damaged. (Code 19)
Resolution: A registry problem was detected.
 This can occur when more than one service is defined for a device, if there is a failure opening the service subkey, or if the driver name cannot be obtained from the service subkey. Try these options:
On the "General Properties" tab of the device, click "Troubleshoot" to start the troubleshooting wizard.
Click "Uninstall", and then click "Scan for hardware changes" to load a usable driver.

Name: Intel® PRO/Wireless 3945ABG Network Connection - Expat Shield Routing Miniport
Description: Expat Shield Routing Miniport
Class Guid: {4d36e972-e325-11ce-bfc1-08002be10318}
Manufacturer: Expat Shield
Service: HssDrv
Problem: : Windows cannot start this hardware device because its configuration information (in the registry) is incomplete or damaged. (Code 19)
Resolution: A registry problem was detected.
 This can occur when more than one service is defined for a device, if there is a failure opening the service subkey, or if the driver name cannot be obtained from the service subkey. Try these options:
On the "General Properties" tab of the device, click "Troubleshoot" to start the troubleshooting wizard.
Click "Uninstall", and then click "Scan for hardware changes" to load a usable driver.

Name:
Description:
Class Guid: {4d36e972-e325-11ce-bfc1-08002be10318}
Manufacturer: Expat Shield
Service: HssDrv
Problem: : Windows cannot start this hardware device because its configuration information (in the registry) is incomplete or damaged. (Code 19)
Resolution: A registry problem was detected.
 This can occur when more than one service is defined for a device, if there is a failure opening the service subkey, or if the driver name cannot be obtained from the service subkey. Try these options:
On the "General Properties" tab of the device, click "Troubleshoot" to start the troubleshooting wizard.
Click "Uninstall", and then click "Scan for hardware changes" to load a usable driver.

Name: WAN Miniport (IP)
Description: WAN Miniport (IP)
Class Guid: {4d36e972-e325-11ce-bfc1-08002be10318}
Manufacturer: Microsoft
Service: NdisWan
Problem: : This device is not working properly because Windows cannot load the drivers required for this device. (Code 31)
Resolution: Update the driver


========================= Memory info: ===================================

Percentage of memory in use: 47%
Total physical RAM: 2037.68 MB
Available physical RAM: 1071.92 MB
Total Pagefile: 4316.38 MB
Available Pagefile: 3253.51 MB
Total Virtual: 2047.88 MB
Available Virtual: 1955.55 MB

========================= Partitions: =====================================

1 Drive c: (ACER) (Fixed) (Total:69.65 GB) (Free:1.52 GB) NTFS
2 Drive d: (DATA) (Fixed) (Total:69.64 GB) (Free:21.07 GB) NTFS
4 Drive f: (TOSHIBA EXT) (Fixed) (Total:465.76 GB) (Free:58.2 GB) NTFS

========================= Users: ========================================

User accounts for \\SARAH-LAPTOP

Administrator            Guest                    Sarah                    
Sarah_2                  Simon                    

========================= Minidump Files ==================================

C:\Windows\Minidump\Mini012614-01.dmp
C:\Windows\Minidump\Mini052414-01.dmp
C:\Windows\Minidump\Mini060812-03.dmp
C:\Windows\Minidump\Mini112513-01.dmp
C:\Windows\Minidump\Mini120713-01.dmp
========================= Restore Points ==================================


**** End of log ****
 



BC AdBot (Login to Remove)

 


#2 ElfBane

ElfBane

  • Members
  • 775 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Florida
  • Local time:02:01 AM

Posted 27 May 2014 - 03:54 AM

Use a Restore point to go back to before the MS Office install.

See if the PC is functioning normally.

Run a normal AV scan.

Install Office again.

Do the updates and see what happens.

 

Sorry to post and run... Retired here.



#3 rankersbo

rankersbo
  • Topic Starter

  • Members
  • 3 posts
  • OFFLINE
  •  
  • Local time:08:01 AM

Posted 27 May 2014 - 04:19 AM

Thanks, but it seems I am really up the creek here. There appears to be no system recovery points.



#4 ElfBane

ElfBane

  • Members
  • 775 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Florida
  • Local time:02:01 AM

Posted 27 May 2014 - 12:32 PM

Then I would restore the most recent backup.



#5 dc3

dc3

    Bleeping Treehugger


  • Members
  • 30,685 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Sierra Foothills of Northern Ca.
  • Local time:11:01 PM

Posted 28 May 2014 - 12:43 PM

Your hdd with the C: drive only has 1.52GB of free space.  You should have at least 15% free space, that would be 10.5GB on this drive.

 

See if you can uninstall the downloads, then free up at least another 9GB of space.

 

Open the Control Panel and click on Programs and features.

 

When it is open look in the upper left corner and you should find View installed updates, click on this.  You can right click on a update and choose to uninstall it.


Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 





0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users