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A virus has taken away my windows 7 admin rights, unsure of what to do?


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#1 Silvernblack1919

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Posted 27 May 2014 - 12:54 AM

My son (when I wasn't home) went on piratebay the bit torrent site and now my laptop has a virus or atleast it seems. My admin account icon is gone. The only icon is the 'guest' account and anything I try to do says 'you do not have admin rights'-log in as admin, but I cannot get the admin log in to pop up. I have tried starting the secret admin account thru command prompt but it says the same message 'you do not have admin rights' I have tried adding account only to get an error message, I tried creating a new admin account and it does not allow me to start creating one, just makes a sound with an error. I have tried installing system mechanic and other software but it says unable to do so without admin rights. It has also corrupted my wifi driver to my wireless home network so I cannot connect with the laptop. Im unsure of how I can clean this or repair it to atleast get back online so I can try to install some help. I tried a windows repair disc (created by my desktop with the same windows 7 home premium but it asks me to install drivers which im clueless of what I need. Any help is greatly appreciated. If more info is needed just let me know. Thank you.


Edited by Budapest, 27 May 2014 - 01:45 AM.
Moved from Win7 ~Budapest


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#2 boopme

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Posted 27 May 2014 - 02:02 PM

Hello Can you post a DDS log per this Guide?

Please follow this Preparation Guide, do steps 6,7 and 8 and post in a new topic.

Include your above info in the new topic.

Let me know if all went well.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#3 Briza.may22

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Posted 27 June 2014 - 03:37 AM

A virus on my laptop has taken away my admin rights and now won't let me login to my account how can I fix it?

#4 boopme

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Posted 27 June 2014 - 09:24 AM

Have you tried safe mode wit networking or another user account if available?
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#5 Briza.may22

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Posted 28 June 2014 - 10:29 AM

Have you tried safe mode wit networking or another user account if available?



#6 Briza.may22

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Posted 28 June 2014 - 10:31 AM

No I haven't as it won't allow me to access any accounts not even my guests account it keeps saying service error - unable to load profile/s

#7 boopme

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Posted 30 June 2014 - 01:24 PM

I have requested assistance.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#8 JSntgRvr

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Posted 30 June 2014 - 07:21 PM

Welcome.
 
Lets give it a try.
 
Please download Farbar Recovery Scan Tool and save it to a flash drive.
 
Note: You need to run the version compatible with your system. If you are not sure which version applies to your system download both of them and try to run them. Only one of them will run on your system, that will be the right version.
 
Plug the flash drive into the infected PC.

  • If you are using Windows 8 consult How to use the Windows 8 System Recovery Environment Command Prompt to enter System Recovery Command prompt.
     
    If you are using Vista or Windows 7 enter System Recovery Options.
     
    To enter System Recovery Options from the Advanced Boot Options:
  • Restart the computer.
  • As soon as the BIOS is loaded begin tapping the F8 key until Advanced Boot Options appears.
  • Use the arrow keys to select the Repair your computer menu item.
  • Select US as the keyboard language settings, and then click Next.
  • Select the operating system you want to repair, and then click Next.
  • Select your user account an click Next.
  • Note: In case you can not enter System Recovery Options by using F8 method, you can use Windows installation disc, or make a repair disc. Any Windows installation disc or a repair disc made on another computer can be used.
    To make a repair disk on Windows 7 consult: http://www.sevenforums.com/tutorials/2083-system-repair-disc-create.html

     
     
    To enter System Recovery Options by using Windows installation disc:
  • Insert the installation disc.
  • Restart your computer.
  • If prompted, press any key to start Windows from the installation disc. If your computer is not configured to start from a CD or DVD, check your BIOS settings.
  • Click Repair your computer.
  • Select US as the keyboard language settings, and then click Next.
  • Select the operating system you want to repair, and then click Next.
  • Select your user account and click Next.
  • On the System Recovery Options menu you will get the following options:
  • Startup Repair
  • System Restore
  • Windows Complete PC Restore
  • Windows Memory Diagnostic Tool
  • Command Prompt
  • Select Command Prompt
     
    Once in the Command Prompt:
  • In the command window type in notepad and press Enter.
  • The notepad opens. Under File menu select Open.
  • Select "Computer" and find your flash drive letter and close the notepad.
  • In the command window type e:\frst (for x64 bit version type e:\frst64) and press Enter
    Note: Replace letter e with the drive letter of your flash drive.
  • The tool will start to run.
  • When the tool opens click Yes to disclaimer.
  • Press Scan button.
  • It will make a log (FRST.txt) on the flash drive. Please copy and paste it to your reply.

No request for help throughout private messaging will be attended.

If I have helped you, consider making a donation to help me continue the fight against Malware!
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#9 boopme

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Posted 30 June 2014 - 07:36 PM

Hello, just letting you know I moved this topic to here in the Virus, Trojan, Spyware, and Malware Removal Logs forum where it will stay.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#10 HelpBot

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Posted 05 July 2014 - 07:45 PM

Hello again!

I haven't heard from you in 5 days. Therefore, I am going to assume that you no longer need our help, and close this topic.

If you do still need help, please send a Private Message to any Moderator within the next five days. Be sure to include a link to your topic in your Private Message.

Thank you for using Bleeping Computer, and have a great day!




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