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29 replies to this topic

#1 ripglh62813

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Posted 26 May 2014 - 04:47 PM

My name is Christina and I have a virus issue on my dell studio 17(1745) bought in 2009.  My virus is Win64/Patched.   My AVG can not get rid of it.  I sure could use some help.  I believe it is AVG causing the problems ver.2014.  But Idk?  Thank you, Christina


Edited by Orange Blossom, 26 May 2014 - 05:14 PM.
Moved to AII. ~ OB


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#2 Broni

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Posted 26 May 2014 - 06:13 PM

Welcome aboard p22002758.gif

 

p22002970.gif Download Security Check from here or here and save it to your Desktop.

  • Double-click SecurityCheck.exe
  • Follow the onscreen instructions inside of the black box.
  • A Notepad document should open automatically called checkup.txt; please post the contents of that document.

NOTE 1. If one of your security applications (e.g., third-party firewall) requests permission to allow DIG.EXE access the Internet, allow it to do so.
NOTE 2 SecurityCheck may produce some false warning(s), so leave the results reading to me.

p22002970.gif Please download Farbar Service Scanner (FSS) and run it on the computer with the issue.
  • Make sure the following options are checked:
    • Internet Services
    • Windows Firewall
    • System Restore
    • Security Center/Action Center
    • Windows Update
    • Windows Defender
    • Other Services
  • Press "Scan".
  • It will create a log (FSS.txt) in the same directory the tool is run.
  • Please copy and paste the log to your reply.


p22002970.gif Please download MiniToolBox and run it.

Checkmark following boxes:
  • Report IE Proxy Settings
  • Report FF Proxy Settings
  • List content of Hosts
  • List IP configuration
  • List Winsock Entries
  • List last 10 Event Viewer log
  • List Installed Programs
  • List Devices (do NOT change any settings here)
  • List Users, Partitions and Memory size
  • List Restore Points

Click Go and post the result.

p22002970.gif Please download Malwarebytes Anti-Malware to your desktop.
NOTE. If you already have MBAM 2.0 installed scroll down.

  • Double-click mb3-setup-1878.1878-3.5.1.2522.exe and follow the prompts to install the program.
  • At the end, be sure a checkmark is placed next to the following:

    • Launch Malwarebytes Anti-Malware
    • A 14 day trial of the Premium features is pre-selected. You may deselect this if you wish, and it will not diminish the scanning and removal capabilities of the program.

  • Click Finish.
  • On the Dashboard, click the 'Update Now >>' link
  • After the update completes, click the 'Scan Now >>' button.
  • Or, on the Dashboard, click the Scan Now >> button.
  • If an update is available, click the Update Now button.
  • A Threat Scan will begin.
  • When the scan is complete, if there have been detections, click Apply Actions to allow MBAM to clean what was detected.
  • In most cases, a restart will be required.
  • Wait for the prompt to restart the computer to appear, then click on Yes.



If you already have MBAM 2.0 installed:

  • On the Dashboard, click the 'Update Now >>' link
  • After the update completes, click the 'Scan Now >>' button.
  • Or, on the Dashboard, click the Scan Now >> button.
  • If an update is available, click the Update Now button.
  • A Threat Scan will begin.
  • When the scan is complete, if there have been detections, click Apply Actions to allow MBAM to clean what was detected.
  • In most cases, a restart will be required.
  • Wait for the prompt to restart the computer to appear, then click on Yes.


How to get logs:
(Export log to save as txt)


  • After the restart once you are back at your desktop, open MBAM once more.
  • Click on the History tab > Application Logs.
  • Double click on the scan log which shows the Date and time of the scan just performed.
  • Click 'Export'.
  • Click 'Text file (*.txt)'
  • In the Save File dialog box which appears, click on Desktop.
  • In the File name: box type a name for your scan log.
  • A message box named 'File Saved' should appear stating "Your file has been successfully exported".
  • Click Ok
  • Attach that saved log to your next reply.



(Copy to clipboard for pasting into forum replies or tickets)

  • After the restart once you are back at your desktop, open MBAM once more.
  • Click on the History tab > Application Logs.
  • Double click on the scan log which shows the Date and time of the scan just performed.
  • Click 'Copy to Clipboard'
  • Paste the contents of the clipboard into your reply.


p22002970.gifDownload Malwarebytes Anti-Rootkit from HERE to your Desktop.
  • Unzip downloaded file.
  • Open the folder where the contents were unzipped and run mbar.exe
  • Follow the instructions in the wizard to update and allow the program to scan your computer for threats.
  • DO NOT click on the Cleanup button. Simply exit the program.
  • When done, please post the two logs produced they will be in the MBAR folder..... mbar-log-xxxxx.txt and system-log.txt


p22002970.gif Please download Rkill (courtesy of BleepingComputer.com) to your desktop.
There are 2 different versions. If one of them won't run then download and try to run the other one.
You only need to get one of these to run, not all of them. You may get warnings from your antivirus about this tool, ignore them or shutdown your antivirus.

rKill.exe: http://www.bleepingcomputer.com/download/rkill/dl/10/
iExplore.exe (renamed rKill.exe): http://www.bleepingcomputer.com/download/rkill/dl/11/

  • Double-click on the Rkill desktop icon to run the tool.
  • If using Vista or Windows 7 right-click on it and choose Run As Administrator.
  • A black DOS box will briefly flash and then disappear. This is normal and indicates the tool ran successfully.
  • If not, delete the file, then download and use the one provided in Link 2.
  • Do not reboot until instructed.
  • If the tool does not run from any of the links provided, please let me know.


If normal mode still doesn't work, run the tool from safe mode.

When the scan is done Notepad will open with rKill log.
Post it in your next reply.

NOTE. rKill.txt log will also be present on your desktop.

NOTE Do NOT wrap your logs in "quote" or "code" brackets.
Do NOT use spoilers.
Do NOT edit your reply to post additional logs. Create new reply. I'll not get any email notifications about edits so I won't know you posted something new.


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#3 ripglh62813

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Posted 28 May 2014 - 06:45 PM

Results of screen317's Security Check version 0.99.83 
 Windows 7 Service Pack 1 x64 (UAC is enabled) 
 Internet Explorer 10 Out of date!
``````````````Antivirus/Firewall Check:``````````````
 Windows Firewall Enabled! 
AVG AntiVirus Free Edition 2014  
Norton Internet Security         
 Antivirus up to date!  
`````````Anti-malware/Other Utilities Check:`````````
 Java™ 6 Update 14 
 Java 7 Update 45 
 Java version out of Date!
````````Process Check: objlist.exe by Laurent```````` 
 Norton ccSvcHst.exe
 AVG avgwdsvc.exe
`````````````````System Health check`````````````````
 Total Fragmentation on Drive C: 7%
````````````````````End of Log``````````````````````

 

 

Hello,  ty very much for responding so quickly.  I will be a little slow with this, I will post as I get down. Thank You again, Christina 

 



#4 ripglh62813

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Posted 28 May 2014 - 06:53 PM

Farbar Service Scanner Version: 21-05-2014
Ran by lemon (administrator) on 28-05-2014 at 18:52:39
Running from "C:\Users\lemon\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\0NBDWV82"
Microsoft Windows 7 Home Premium  Service Pack 1 (X64)
Boot Mode: Normal
****************************************************************

Internet Services:
============

Connection Status:
==============
Localhost is accessible.
LAN connected.
Google IP is accessible.
Google.com is accessible.
Yahoo.com is accessible.

Windows Firewall:
=============

Firewall Disabled Policy:
==================

System Restore:
============

System Restore Disabled Policy:
========================

Action Center:
============

Windows Update:
============

Windows Autoupdate Disabled Policy:
============================

Windows Defender:
==============
WinDefend Service is not running. Checking service configuration:
The start type of WinDefend service is set to Demand. The default start type is Auto.
The ImagePath of WinDefend service is OK.
The ServiceDll of WinDefend service is OK.

Windows Defender Disabled Policy:
==========================
[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows Defender]
"DisableAntiSpyware"=DWORD:1

Other Services:
==============

File Check:
========
C:\Windows\System32\nsisvc.dll => MD5 is legit
C:\Windows\System32\drivers\nsiproxy.sys => MD5 is legit
C:\Windows\System32\dhcpcore.dll => MD5 is legit
C:\Windows\System32\drivers\afd.sys => MD5 is legit
C:\Windows\System32\drivers\tdx.sys => MD5 is legit
C:\Windows\System32\Drivers\tcpip.sys => MD5 is legit
C:\Windows\System32\dnsrslvr.dll => MD5 is legit
C:\Windows\System32\mpssvc.dll => MD5 is legit
C:\Windows\System32\bfe.dll => MD5 is legit
C:\Windows\System32\drivers\mpsdrv.sys => MD5 is legit
C:\Windows\System32\SDRSVC.dll => MD5 is legit
C:\Windows\System32\vssvc.exe => MD5 is legit
C:\Windows\System32\wscsvc.dll => MD5 is legit
C:\Windows\System32\wbem\WMIsvc.dll => MD5 is legit
C:\Windows\System32\wuaueng.dll => MD5 is legit
C:\Windows\System32\qmgr.dll => MD5 is legit
C:\Windows\System32\es.dll => MD5 is legit
C:\Windows\System32\cryptsvc.dll => MD5 is legit
C:\Program Files\Windows Defender\MpSvc.dll => MD5 is legit
C:\Windows\System32\ipnathlp.dll => MD5 is legit
C:\Windows\System32\iphlpsvc.dll => MD5 is legit
C:\Windows\System32\svchost.exe => MD5 is legit
C:\Windows\System32\rpcss.dll
[2013-12-06 23:29] - [2010-11-20 08:27] - 0520192 ____A (Microsoft Corporation) B9F945944F1271AC1648D7DC4C482745

 

**** End of log ****



#5 ripglh62813

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Posted 28 May 2014 - 06:57 PM

MiniToolBox by Farbar  Version: 23-01-2014
Ran by lemon (administrator) on 28-05-2014 at 18:55:20
Running from "C:\Users\lemon\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\SH48O1OA"
Microsoft Windows 7 Home Premium  Service Pack 1 (X64)
Boot Mode: Normal
***************************************************************************

========================= IE Proxy Settings: ==============================

Proxy is not enabled.
No Proxy Server is set.
========================= Hosts content: =================================

 

========================= IP Configuration: ================================

Intel® WiFi Link 5100 AGN = Wireless Network Connection (Connected)
Realtek PCIe GBE Family Controller = Local Area Connection (Media disconnected)

# ----------------------------------
# IPv4 Configuration
# ----------------------------------
pushd interface ipv4

reset
set global icmpredirects=enabled

popd
# End of IPv4 configuration

 

Windows IP Configuration

   Host Name . . . . . . . . . . . . : lemon-PC
   Primary Dns Suffix  . . . . . . . :
   Node Type . . . . . . . . . . . . : Hybrid
   IP Routing Enabled. . . . . . . . : No
   WINS Proxy Enabled. . . . . . . . : No
   DNS Suffix Search List. . . . . . : hitronhub.home

Wireless LAN adapter Wireless Network Connection:

   Connection-specific DNS Suffix  . : hitronhub.home
   Description . . . . . . . . . . . : Intel® WiFi Link 5100 AGN
   Physical Address. . . . . . . . . : 00-24-D6-15-F4-84
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes
   IPv4 Address. . . . . . . . . . . : 192.168.0.11(Preferred)
   Subnet Mask . . . . . . . . . . . : 255.255.255.0
   Lease Obtained. . . . . . . . . . : Wednesday, May 28, 2014 4:14:21 PM
   Lease Expires . . . . . . . . . . : Wednesday, June 04, 2014 4:14:21 PM
   Default Gateway . . . . . . . . . : 192.168.0.1
   DHCP Server . . . . . . . . . . . : 192.168.0.1
   DNS Servers . . . . . . . . . . . : 192.168.0.1
   NetBIOS over Tcpip. . . . . . . . : Enabled

Ethernet adapter Local Area Connection:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : Realtek PCIe GBE Family Controller
   Physical Address. . . . . . . . . : 00-24-E8-E9-AA-9F
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes

Tunnel adapter isatap.{D4DDFECE-0E48-4001-805A-3A933020FA25}:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : Microsoft ISATAP Adapter
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes

Tunnel adapter isatap.hitronhub.home:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . : hitronhub.home
   Description . . . . . . . . . . . : Microsoft ISATAP Adapter #2
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Teredo Tunneling Pseudo-Interface:

   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes
   IPv6 Address. . . . . . . . . . . : 2001:0:5ef5:79fb:381f:19fd:3f57:fff4(Preferred)
   Link-local IPv6 Address . . . . . : fe80::381f:19fd:3f57:fff4%12(Preferred)
   Default Gateway . . . . . . . . . : ::
   NetBIOS over Tcpip. . . . . . . . : Disabled
Server:  hitronhub.home
Address:  192.168.0.1

Name:    google.com
Addresses:  2607:f8b0:4009:805::1004
   173.194.46.71
   173.194.46.72
   173.194.46.73
   173.194.46.78
   173.194.46.64
   173.194.46.65
   173.194.46.66
   173.194.46.67
   173.194.46.68
   173.194.46.69
   173.194.46.70

Pinging google.com [173.194.46.70] with 32 bytes of data:
Reply from 173.194.46.70: bytes=32 time=24ms TTL=53
Reply from 173.194.46.70: bytes=32 time=26ms TTL=53

Ping statistics for 173.194.46.70:
    Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 24ms, Maximum = 26ms, Average = 25ms
Server:  hitronhub.home
Address:  192.168.0.1

Name:    yahoo.com
Addresses:  98.139.183.24
   206.190.36.45
   98.138.253.109

Pinging yahoo.com [98.138.253.109] with 32 bytes of data:
Reply from 98.138.253.109: bytes=32 time=60ms TTL=49
Reply from 98.138.253.109: bytes=32 time=60ms TTL=49

Ping statistics for 98.138.253.109:
    Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 60ms, Maximum = 60ms, Average = 60ms

Pinging 127.0.0.1 with 32 bytes of data:
Reply from 127.0.0.1: bytes=32 time<1ms TTL=128
Reply from 127.0.0.1: bytes=32 time<1ms TTL=128

Ping statistics for 127.0.0.1:
    Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 0ms, Maximum = 0ms, Average = 0ms
===========================================================================
Interface List
 11...00 24 d6 15 f4 84 ......Intel® WiFi Link 5100 AGN
 10...00 24 e8 e9 aa 9f ......Realtek PCIe GBE Family Controller
  1...........................Software Loopback Interface 1
 15...00 00 00 00 00 00 00 e0 Microsoft ISATAP Adapter
 14...00 00 00 00 00 00 00 e0 Microsoft ISATAP Adapter #2
 12...00 00 00 00 00 00 00 e0 Teredo Tunneling Pseudo-Interface
===========================================================================

IPv4 Route Table
===========================================================================
Active Routes:
Network Destination        Netmask          Gateway       Interface  Metric
          0.0.0.0          0.0.0.0      192.168.0.1     192.168.0.11     25
        127.0.0.0        255.0.0.0         On-link         127.0.0.1    306
        127.0.0.1  255.255.255.255         On-link         127.0.0.1    306
  127.255.255.255  255.255.255.255         On-link         127.0.0.1    306
      192.168.0.0    255.255.255.0         On-link      192.168.0.11    281
     192.168.0.11  255.255.255.255         On-link      192.168.0.11    281
    192.168.0.255  255.255.255.255         On-link      192.168.0.11    281
        224.0.0.0        240.0.0.0         On-link         127.0.0.1    306
        224.0.0.0        240.0.0.0         On-link      192.168.0.11    281
  255.255.255.255  255.255.255.255         On-link         127.0.0.1    306
  255.255.255.255  255.255.255.255         On-link      192.168.0.11    281
===========================================================================
Persistent Routes:
  None

IPv6 Route Table
===========================================================================
Active Routes:
 If Metric Network Destination      Gateway
 12     58 ::/0                     On-link
  1    306 ::1/128                  On-link
 12     58 2001::/32                On-link
 12    306 2001:0:5ef5:79fb:381f:19fd:3f57:fff4/128
                                    On-link
 12    306 fe80::/64                On-link
 12    306 fe80::381f:19fd:3f57:fff4/128
                                    On-link
  1    306 ff00::/8                 On-link
 12    306 ff00::/8                 On-link
===========================================================================
Persistent Routes:
  None
========================= Winsock entries =====================================

Catalog5 01 C:\Windows\SysWOW64\NLAapi.dll [52224] (Microsoft Corporation)
Catalog5 02 C:\Windows\SysWOW64\napinsp.dll [52224] (Microsoft Corporation)
Catalog5 03 C:\Windows\SysWOW64\pnrpnsp.dll [65024] (Microsoft Corporation)
Catalog5 04 C:\Windows\SysWOW64\pnrpnsp.dll [65024] (Microsoft Corporation)
Catalog5 05 C:\Windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
Catalog5 06 C:\Windows\SysWOW64\winrnr.dll [20992] (Microsoft Corporation)
Catalog9 01 C:\Windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 02 C:\Windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 03 C:\Windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 04 C:\Windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 05 C:\Windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 06 C:\Windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 07 C:\Windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 08 C:\Windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 09 C:\Windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 10 C:\Windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
x64-Catalog5 01 C:\Windows\System32\NLAapi.dll [70656] (Microsoft Corporation)
x64-Catalog5 02 C:\Windows\System32\napinsp.dll [68096] (Microsoft Corporation)
x64-Catalog5 03 C:\Windows\System32\pnrpnsp.dll [86016] (Microsoft Corporation)
x64-Catalog5 04 C:\Windows\System32\pnrpnsp.dll [86016] (Microsoft Corporation)
x64-Catalog5 05 C:\Windows\System32\mswsock.dll [326144] (Microsoft Corporation)
x64-Catalog5 06 C:\Windows\System32\winrnr.dll [28672] (Microsoft Corporation)
x64-Catalog9 01 C:\Windows\System32\mswsock.dll [326144] (Microsoft Corporation)
x64-Catalog9 02 C:\Windows\System32\mswsock.dll [326144] (Microsoft Corporation)
x64-Catalog9 03 C:\Windows\System32\mswsock.dll [326144] (Microsoft Corporation)
x64-Catalog9 04 C:\Windows\System32\mswsock.dll [326144] (Microsoft Corporation)
x64-Catalog9 05 C:\Windows\System32\mswsock.dll [326144] (Microsoft Corporation)
x64-Catalog9 06 C:\Windows\System32\mswsock.dll [326144] (Microsoft Corporation)
x64-Catalog9 07 C:\Windows\System32\mswsock.dll [326144] (Microsoft Corporation)
x64-Catalog9 08 C:\Windows\System32\mswsock.dll [326144] (Microsoft Corporation)
x64-Catalog9 09 C:\Windows\System32\mswsock.dll [326144] (Microsoft Corporation)
x64-Catalog9 10 C:\Windows\System32\mswsock.dll [326144] (Microsoft Corporation)

========================= Event log errors: ===============================

Application errors:
==================
Error: (05/25/2014 07:00:04 PM) (Source: Windows Backup) (User: )
Description: The backup did not complete because of an error writing to the backup location E:\. The error is: The backup location cannot be found or is not valid. Review your backup settings and check the backup location. (0x81000006).

Error: (05/21/2014 01:16:36 PM) (Source: SideBySide) (User: )
Description: Activation context generation failed for "1".Error in manifest or policy file "2" on line 3.
Invalid Xml syntax.

Error: (05/21/2014 01:16:33 PM) (Source: SideBySide) (User: )
Description: Activation context generation failed for "rpshellextension.1.0,language="&#x2a;",type="win32",version="1.0.0.0"1".
Dependent Assembly rpshellextension.1.0,language="&#x2a;",type="win32",version="1.0.0.0" could not be found.
Please use sxstrace.exe for detailed diagnosis.

Error: (05/21/2014 01:16:09 PM) (Source: SideBySide) (User: )
Description: Activation context generation failed for "WLMFDS,processorArchitecture="AMD64",type="win32",version="1.0.0.1"1".Error in manifest or policy file "WLMFDS,processorArchitecture="AMD64",type="win32",version="1.0.0.1"2" on line WLMFDS,processorArchitecture="AMD64",type="win32",version="1.0.0.1"3.
Component identity found in manifest does not match the identity of the component requested.
Reference is WLMFDS,processorArchitecture="AMD64",type="win32",version="1.0.0.1".
Definition is WLMFDS,processorArchitecture="x86",type="win32",version="1.0.0.1".
Please use sxstrace.exe for detailed diagnosis.

Error: (05/20/2014 03:41:37 PM) (Source: MsiInstaller) (User: lemon-PC)
Description: Product: Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17 -- Error 1935.An error occurred during the installation of assembly 'Microsoft.VC90.ATL,version="9.0.30729.1",publicKeyToken="1fc8b3b9a1e18e3b",processorArchitecture="x86",type="win32"'. Please refer to Help and Support for more information. HRESULT: 0x80070216. assembly interface: IAssemblyCacheItem, function: Commit, component: {AE56AAF5-F3C0-3D4B-8859-A1E50A3E27BF}

Error: (05/20/2014 03:41:18 PM) (Source: MsiInstaller) (User: lemon-PC)
Description: Product: Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17 -- Error 1935.An error occurred during the installation of assembly 'Microsoft.VC90.ATL,version="9.0.30729.1",publicKeyToken="1fc8b3b9a1e18e3b",processorArchitecture="x86",type="win32"'. Please refer to Help and Support for more information. HRESULT: 0x80070216. assembly interface: IAssemblyCacheItem, function: Commit, component: {AE56AAF5-F3C0-3D4B-8859-A1E50A3E27BF}

Error: (05/20/2014 03:39:50 PM) (Source: MsiInstaller) (User: lemon-PC)
Description: Product: Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17 -- Error 1935.An error occurred during the installation of assembly 'Microsoft.VC90.ATL,version="9.0.30729.1",publicKeyToken="1fc8b3b9a1e18e3b",processorArchitecture="x86",type="win32"'. Please refer to Help and Support for more information. HRESULT: 0x80070216. assembly interface: IAssemblyCacheItem, function: Commit, component: {AE56AAF5-F3C0-3D4B-8859-A1E50A3E27BF}

Error: (05/20/2014 03:37:18 PM) (Source: MsiInstaller) (User: lemon-PC)
Description: Product: Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17 -- Error 1935.An error occurred during the installation of assembly 'Microsoft.VC90.ATL,version="9.0.30729.1",publicKeyToken="1fc8b3b9a1e18e3b",processorArchitecture="x86",type="win32"'. Please refer to Help and Support for more information. HRESULT: 0x80070216. assembly interface: IAssemblyCacheItem, function: Commit, component: {AE56AAF5-F3C0-3D4B-8859-A1E50A3E27BF}

Error: (05/20/2014 03:36:02 PM) (Source: MsiInstaller) (User: lemon-PC)
Description: Product: Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17 -- Error 1935.An error occurred during the installation of assembly 'Microsoft.VC90.ATL,version="9.0.30729.1",publicKeyToken="1fc8b3b9a1e18e3b",processorArchitecture="x86",type="win32"'. Please refer to Help and Support for more information. HRESULT: 0x80070216. assembly interface: IAssemblyCacheItem, function: Commit, component: {AE56AAF5-F3C0-3D4B-8859-A1E50A3E27BF}

Error: (05/20/2014 03:12:16 PM) (Source: MsiInstaller) (User: lemon-PC)
Description: Product: Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17 -- Error 1935.An error occurred during the installation of assembly 'Microsoft.VC90.ATL,version="9.0.30729.1",publicKeyToken="1fc8b3b9a1e18e3b",processorArchitecture="x86",type="win32"'. Please refer to Help and Support for more information. HRESULT: 0x80070216. assembly interface: IAssemblyCacheItem, function: Commit, component: {AE56AAF5-F3C0-3D4B-8859-A1E50A3E27BF}

System errors:
=============
Error: (05/28/2014 04:00:30 PM) (Source: Service Control Manager) (User: )
Description: The Power service terminated with the following error:
%%4203

Error: (05/26/2014 03:33:32 PM) (Source: Service Control Manager) (User: )
Description: The Power service terminated with the following error:
%%4203

Error: (05/26/2014 10:43:02 AM) (Source: Service Control Manager) (User: )
Description: The Power service terminated with the following error:
%%4203

Error: (05/25/2014 09:08:47 PM) (Source: ACPI) (User: )
Description: : The embedded controller (EC) did not respond within the specified timeout period. This may indicate that there is an error in the EC hardware or firmware or that the BIOS is accessing the EC incorrectly. You should check with your computer manufacturer for an upgraded BIOS. In some situations, this error may cause the computer to function incorrectly.

Error: (05/24/2014 09:25:23 PM) (Source: DCOM) (User: )
Description: {F9717507-6651-4EDB-BFF7-AE615179BCCF}

Error: (05/24/2014 07:31:40 PM) (Source: Service Control Manager) (User: )
Description: The Power service terminated with the following error:
%%4203

Error: (05/21/2014 00:56:43 PM) (Source: Service Control Manager) (User: )
Description: The Power service terminated with the following error:
%%4203

Error: (05/20/2014 03:20:50 PM) (Source: DCOM) (User: )
Description: 1084MSIServer{000C101C-0000-0000-C000-000000000046}

Error: (05/20/2014 03:20:11 PM) (Source: Service Control Manager) (User: )
Description: The HomeGroup Provider service depends on the Function Discovery Provider Host service which failed to start because of the following error:
%%1068

Error: (05/20/2014 03:20:10 PM) (Source: DCOM) (User: )
Description: 1084WSearch{9E175B6D-F52A-11D8-B9A5-505054503030}

Microsoft Office Sessions:
=========================
Error: (05/25/2014 07:00:04 PM) (Source: Windows Backup)(User: )
Description: E:\The backup location cannot be found or is not valid. Review your backup settings and check the backup location. (0x81000006)

Error: (05/21/2014 01:16:36 PM) (Source: SideBySide)(User: )
Description: c:\program files (x86)\microsoft\search enhancement pack\search helper\searchhelper.dllc:\program files (x86)\microsoft\search enhancement pack\search helper\searchhelper.dll2

Error: (05/21/2014 01:16:33 PM) (Source: SideBySide)(User: )
Description: rpshellextension.1.0,language="&#x2a;",type="win32",version="1.0.0.0"C:\WINDOWS\Installer\{C8E8D2E3-EF6A-4B1D-A09E-7B27EBE2F3CE}\recordingmanager.exe

Error: (05/21/2014 01:16:09 PM) (Source: SideBySide)(User: )
Description: WLMFDS,processorArchitecture="AMD64",type="win32",version="1.0.0.1"WLMFDS,processorArchitecture="x86",type="win32",version="1.0.0.1"c:\program files (x86)\windows live\photo gallery\MovieMaker.Exec:\program files (x86)\windows live\photo gallery\WLMFDS.DLL8

Error: (05/20/2014 03:41:37 PM) (Source: MsiInstaller)(User: lemon-PC)
Description: Product: Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17 -- Error 1935.An error occurred during the installation of assembly 'Microsoft.VC90.ATL,version="9.0.30729.1",publicKeyToken="1fc8b3b9a1e18e3b",processorArchitecture="x86",type="win32"'. Please refer to Help and Support for more information. HRESULT: 0x80070216. assembly interface: IAssemblyCacheItem, function: Commit, component: {AE56AAF5-F3C0-3D4B-8859-A1E50A3E27BF}(NULL)(NULL)(NULL)(NULL)(NULL)

Error: (05/20/2014 03:41:18 PM) (Source: MsiInstaller)(User: lemon-PC)
Description: Product: Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17 -- Error 1935.An error occurred during the installation of assembly 'Microsoft.VC90.ATL,version="9.0.30729.1",publicKeyToken="1fc8b3b9a1e18e3b",processorArchitecture="x86",type="win32"'. Please refer to Help and Support for more information. HRESULT: 0x80070216. assembly interface: IAssemblyCacheItem, function: Commit, component: {AE56AAF5-F3C0-3D4B-8859-A1E50A3E27BF}(NULL)(NULL)(NULL)(NULL)(NULL)

Error: (05/20/2014 03:39:50 PM) (Source: MsiInstaller)(User: lemon-PC)
Description: Product: Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17 -- Error 1935.An error occurred during the installation of assembly 'Microsoft.VC90.ATL,version="9.0.30729.1",publicKeyToken="1fc8b3b9a1e18e3b",processorArchitecture="x86",type="win32"'. Please refer to Help and Support for more information. HRESULT: 0x80070216. assembly interface: IAssemblyCacheItem, function: Commit, component: {AE56AAF5-F3C0-3D4B-8859-A1E50A3E27BF}(NULL)(NULL)(NULL)(NULL)(NULL)

Error: (05/20/2014 03:37:18 PM) (Source: MsiInstaller)(User: lemon-PC)
Description: Product: Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17 -- Error 1935.An error occurred during the installation of assembly 'Microsoft.VC90.ATL,version="9.0.30729.1",publicKeyToken="1fc8b3b9a1e18e3b",processorArchitecture="x86",type="win32"'. Please refer to Help and Support for more information. HRESULT: 0x80070216. assembly interface: IAssemblyCacheItem, function: Commit, component: {AE56AAF5-F3C0-3D4B-8859-A1E50A3E27BF}(NULL)(NULL)(NULL)(NULL)(NULL)

Error: (05/20/2014 03:36:02 PM) (Source: MsiInstaller)(User: lemon-PC)
Description: Product: Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17 -- Error 1935.An error occurred during the installation of assembly 'Microsoft.VC90.ATL,version="9.0.30729.1",publicKeyToken="1fc8b3b9a1e18e3b",processorArchitecture="x86",type="win32"'. Please refer to Help and Support for more information. HRESULT: 0x80070216. assembly interface: IAssemblyCacheItem, function: Commit, component: {AE56AAF5-F3C0-3D4B-8859-A1E50A3E27BF}(NULL)(NULL)(NULL)(NULL)(NULL)

Error: (05/20/2014 03:12:16 PM) (Source: MsiInstaller)(User: lemon-PC)
Description: Product: Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17 -- Error 1935.An error occurred during the installation of assembly 'Microsoft.VC90.ATL,version="9.0.30729.1",publicKeyToken="1fc8b3b9a1e18e3b",processorArchitecture="x86",type="win32"'. Please refer to Help and Support for more information. HRESULT: 0x80070216. assembly interface: IAssemblyCacheItem, function: Commit, component: {AE56AAF5-F3C0-3D4B-8859-A1E50A3E27BF}(NULL)(NULL)(NULL)(NULL)(NULL)

=========================== Installed Programs ============================

Adobe AIR (Version: 3.9.0.1380)
Adobe Flash Player 12 ActiveX (Version: 12.0.0.38)
Advanced Audio FX Engine (Version: 1.12.05)
AVG 2014 (Version: 14.0.3950)
AVG 2014 (Version: 14.0.4570)
AVG 2014 (Version: 2014.0.4570)
AVG SafeGuard toolbar (Version: 18.1.5.512)
Banctec Service Agreement (Version: 2.0.0)
Compatibility Pack for the 2007 Office system (Version: 12.0.4518.1014)
Dell Communications (Support Software) (Version: 1.0.09094)
Dell DataSafe Local Backup - Support Software (Version: 2.25)
Dell DataSafe Local Backup (Version: 9.3.36)
Dell Dock (Version: 2.0.0)
Dell Edoc Viewer (Version: 1.0.0)
Dell Getting Started Guide (Version: 1.00.0000)
Dell Support Center (Support Software) (Version: 2.5.09100)
Dell System Detect (Version: 5.4.0.4)
Dell Webcam Central (Version: 1.40.05)
GoToAssist 8.0.0.514
Intel® Graphics Media Accelerator Driver
Intel® Rapid Storage Technology (Version: 10.5.0.1029)
Intel® Matrix Storage Manager
Java 7 Update 45 (Version: 7.0.450)
Java Auto Updater (Version: 2.1.9.8)
Java™ 6 Update 14 (64-bit) (Version: 6.0.140)
Java™ 6 Update 14 (Version: 6.0.140)
Junk Mail filter update (Version: 14.0.8089.726)
Live! Cam Avatar Creator (Version: 4.6.3009.1)
Media Player Classic - Home Cinema v1.5.2.3456 (Version: 1.5.2.3456)
Microsoft .NET Framework 4.5.1 (Version: 4.5.50938)
Microsoft Application Error Reporting (Version: 12.0.6015.5000)
Microsoft Choice Guard (Version: 2.0.48.0)
Microsoft Office PowerPoint Viewer 2007 (English) (Version: 12.0.4518.1014)
Microsoft Search Enhancement Pack (Version: 1.2.123.0)
Microsoft SQL Server 2005 Compact Edition [ENU] (Version: 3.1.0000)
Microsoft Sync Framework Runtime Native v1.0 (x86) (Version: 1.0.1215.0)
Microsoft Sync Framework Services Native v1.0 (x86) (Version: 1.0.1215.0)
Microsoft Visual C++ 2005 Redistributable (Version: 8.0.61001)
Microsoft Visual C++ 2005 Redistributable (x64) (Version: 8.0.56336)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.17 (Version: 9.0.30729)
Microsoft Works (Version: 9.7.0621)
MSVCRT (Version: 14.0.1468.721)
Norton Internet Security (Version: 16.7.0.30)
PowerDVD DX (Version: 8.3.5424)
Quickset64 (Version: 9.6.6)
RealDownloader (Version: 1.3.3)
RealNetworks - Microsoft Visual C++ 2008 Runtime (Version: 9.0)
RealNetworks - Microsoft Visual C++ 2010 Runtime (Version: 10.0)
RealPlayer (Version: 16.0.3)
RealUpgrade 1.1 (Version: 1.1.0)
Roxio Burn (Version: 1.0)
Roxio Burn (Version: 1.0.0)
Roxio Update Manager (Version: 6.0.0)
Synaptics Pointing Device Driver (Version: 13.2.2.2)
Visual Studio 2012 x64 Redistributables (Version: 14.0.0.1)
Visual Studio 2012 x86 Redistributables (Version: 14.0.0.1)
Windows Live Call (Version: 14.0.8064.0206)
Windows Live Communications Platform (Version: 14.0.8064.206)
Windows Live Essentials (Version: 14.0.8089.0726)
Windows Live Essentials (Version: 14.0.8089.726)
Windows Live Mail (Version: 14.0.8089.0726)
Windows Live Messenger (Version: 14.0.8089.0726)
Windows Live Movie Maker (Version: 14.0.8091.0730)
Windows Live Photo Gallery (Version: 14.0.8081.709)
Windows Live Sign-in Assistant (Version: 5.000.818.5)
Windows Live Sync (Version: 14.0.8089.726)
Windows Live Toolbar (Version: 14.0.8064.206)
Windows Live Upload Tool (Version: 14.0.8014.1029)
Windows Live Writer (Version: 14.0.8089.0726)
Yahoo! Messenger
Yahoo! Software Update

========================= Devices: ================================

Name: Integrated Webcam
Description: USB Video Device
Class Guid: {6bdd1fc6-810f-11d0-bec7-08002be2092f}
Manufacturer: Microsoft
Service: usbvideo
Problem: : This device is disabled. (Code 22)
Resolution: In Device Manager, click "Action", and then click "Enable Device". This starts the Enable Device wizard. Follow the instructions.

========================= Memory info: ===================================

Percentage of memory in use: 63%
Total physical RAM: 4056.96 MB
Available physical RAM: 1476.25 MB
Total Pagefile: 8112.11 MB
Available Pagefile: 5510.53 MB
Total Virtual: 4095.88 MB
Available Virtual: 3959.51 MB

========================= Partitions: =====================================

1 Drive c: (OS) (Fixed) (Total:451.07 GB) (Free:392.24 GB) NTFS

========================= Users: ========================================

User accounts for \\LEMON-PC

Administrator            Guest                    lemon                   

========================= Restore Points ==================================

24-02-2014 05:46:29 Scheduled Checkpoint
06-03-2014 08:33:55 Scheduled Checkpoint
14-03-2014 19:11:24 Scheduled Checkpoint
23-03-2014 15:07:57 Scheduled Checkpoint
31-03-2014 11:41:25 Scheduled Checkpoint
31-03-2014 22:33:18 Removed Zoosk Messenger
19-05-2014 04:22:23 Windows Update
19-05-2014 04:30:59 Windows Update
19-05-2014 04:40:32 Windows Update

**** End of log ***



#6 ripglh62813

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Posted 28 May 2014 - 08:44 PM

Hello,  I have the malwarebytes anti malaware running.  It has ran for 1 hr and 35 mins. is something wrong?  I did step away from house for this, so I don't know if it runs when the screen sleeps?  What should I do rerun and sit and wait this time for it to end?  Christina



#7 Broni

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Posted 28 May 2014 - 08:46 PM

It should be running while screensaver is on.

Wake the computer up and see what's going on.


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#8 ripglh62813

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Posted 28 May 2014 - 08:50 PM

Thank you.  I just went to check and the screen is gone with no result screen either. 



#9 Broni

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Posted 28 May 2014 - 08:52 PM

Re-run MBAM then.


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#10 ripglh62813

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Posted 28 May 2014 - 08:54 PM

okay, thank you.



#11 ripglh62813

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Posted 28 May 2014 - 09:59 PM

Hello Broni,  It is still scanning.  It is at the bottom of list.  I have 5 threats.  I am not sure what is going on but this one just disappeared too.  No results screen?



#12 Broni

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Posted 28 May 2014 - 10:02 PM

How to get logs:
(Export log to save as txt)

 

  • After the restart once you are back at your desktop, open MBAM once more.
  • Click on the History tab > Application Logs.
  • Double click on the scan log which shows the Date and time of the scan just performed.
  • Click 'Export'.
  • Click 'Text file (*.txt)'
  • In the Save File dialog box which appears, click on Desktop.
  • In the File name: box type a name for your scan log.
  • A message box named 'File Saved' should appear stating "Your file has been successfully exported".
  • Click Ok
  • Attach that saved log to your next reply.



(Copy to clipboard for pasting into forum replies or tickets)



  • After the restart once you are back at your desktop, open MBAM once more.
  • Click on the History tab > Application Logs.
  • Double click on the scan log which shows the Date and time of the scan just performed.
  • Click 'Copy to Clipboard'
  • Paste the contents of the clipboard into your reply.

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#13 ripglh62813

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Posted 28 May 2014 - 10:22 PM

Malwarebytes Anti-Malware
www.malwarebytes.org

Update, 5/28/2014 7:02:59 PM, SYSTEM, LEMON-PC, Manual, Rootkit Database, 2014.2.20.1, 2014.5.21.1,
Update, 5/28/2014 7:03:38 PM, SYSTEM, LEMON-PC, Manual, Malware Database, 2014.3.4.9, 2014.5.28.9,
Update, 5/28/2014 8:55:54 PM, SYSTEM, LEMON-PC, Manual, Rootkit Database, 2014.2.20.1, 2014.5.21.1,
Update, 5/28/2014 8:56:57 PM, SYSTEM, LEMON-PC, Manual, Malware Database, 2014.3.4.9, 2014.5.29.2,
Update, 5/28/2014 9:56:46 PM, SYSTEM, LEMON-PC, Manual, Rootkit Database, 2014.2.20.1, 2014.5.21.1,
Update, 5/28/2014 9:57:51 PM, SYSTEM, LEMON-PC, Manual, Malware Database, 2014.3.4.9, 2014.5.29.3,
Update, 5/28/2014 10:06:36 PM, SYSTEM, LEMON-PC, Manual, Rootkit Database, 2014.2.20.1, 2014.5.21.1,

(end)

 

Hello Broni,  this is all that was there. I do have my AVG pop up a lot still, about the Win64/Patched. It is getting late here.  But if you can just send me the next option you'd like me to try, I will get in the morning and try the next option or step.  I really appreciate all the help you have helped me with so far.  I hope to get thru this and find a solution.  Ty,I will pick up where we left off in the am.  Nite. Christina



#14 ripglh62813

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Posted 28 May 2014 - 10:33 PM

Malwarebytes Anti-Malware
www.malwarebytes.org

Update, 5/28/2014 7:02:59 PM, SYSTEM, LEMON-PC, Manual, Rootkit Database, 2014.2.20.1, 2014.5.21.1,
Update, 5/28/2014 7:03:38 PM, SYSTEM, LEMON-PC, Manual, Malware Database, 2014.3.4.9, 2014.5.28.9,
Update, 5/28/2014 8:55:54 PM, SYSTEM, LEMON-PC, Manual, Rootkit Database, 2014.2.20.1, 2014.5.21.1,
Update, 5/28/2014 8:56:57 PM, SYSTEM, LEMON-PC, Manual, Malware Database, 2014.3.4.9, 2014.5.29.2,
Update, 5/28/2014 9:56:46 PM, SYSTEM, LEMON-PC, Manual, Rootkit Database, 2014.2.20.1, 2014.5.21.1,
Update, 5/28/2014 9:57:51 PM, SYSTEM, LEMON-PC, Manual, Malware Database, 2014.3.4.9, 2014.5.29.3,
Update, 5/28/2014 10:06:36 PM, SYSTEM, LEMON-PC, Manual, Rootkit Database, 2014.2.20.1, 2014.5.21.1,
Update, 5/28/2014 10:07:25 PM, SYSTEM, LEMON-PC, Manual, Malware Database, 2014.3.4.9, 2014.5.29.3,
Protection, 5/28/2014 10:23:36 PM, SYSTEM, LEMON-PC, Protection, Malware Protection, Starting,
Protection, 5/28/2014 10:23:36 PM, SYSTEM, LEMON-PC, Protection, Malware Protection, Started,
Protection, 5/28/2014 10:23:36 PM, SYSTEM, LEMON-PC, Protection, Malicious Website Protection, Starting,
Protection, 5/28/2014 10:23:36 PM, SYSTEM, LEMON-PC, Protection, Malicious Website Protection, Started,
Update, 5/28/2014 10:23:43 PM, SYSTEM, LEMON-PC, Manual, Rootkit Database, 2014.2.20.1, 2014.5.21.1,
Update, 5/28/2014 10:24:28 PM, SYSTEM, LEMON-PC, Manual, Malware Database, 2014.3.4.9, 2014.5.29.3,
Protection, 5/28/2014 10:24:29 PM, SYSTEM, LEMON-PC, Protection, Refresh, Starting,
Protection, 5/28/2014 10:24:29 PM, SYSTEM, LEMON-PC, Protection, Malicious Website Protection, Stopping,
Protection, 5/28/2014 10:24:29 PM, SYSTEM, LEMON-PC, Protection, Malicious Website Protection, Stopped,
Protection, 5/28/2014 10:24:34 PM, SYSTEM, LEMON-PC, Protection, Refresh, Success,
Protection, 5/28/2014 10:24:34 PM, SYSTEM, LEMON-PC, Protection, Malicious Website Protection, Starting,
Protection, 5/28/2014 10:24:35 PM, SYSTEM, LEMON-PC, Protection, Malicious Website Protection, Started,
Detection, 5/28/2014 10:26:57 PM, SYSTEM, LEMON-PC, Protection, Malicious Website Protection, IP, 88.214.193.54, 54188, Outbound, C:\WINDOWS\SysWOW64\svchost.exe,
Detection, 5/28/2014 10:26:57 PM, SYSTEM, LEMON-PC, Protection, Malicious Website Protection, IP, 88.214.193.54, 54188, Outbound, C:\WINDOWS\SysWOW64\svchost.exe,

(end)

 

I just went to look again at HISTORY and found this.  ALOT OF MALICIOUS WEBSITE BLOCKED FROM MALWAREBYTES.  THIS is good???? I will wait to see what you think of this reply?  Then to bed for me.  Ty



#15 Broni

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Posted 28 May 2014 - 11:01 PM

That's not the correct log.

You look for scan log.


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