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Random freeze Win 7 (incl. minitoolbox export)


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#1 4funkyflavours

4funkyflavours

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Posted 26 May 2014 - 04:51 AM

Hello all,

 

I'm having a problem with an HP EliteBook 8560w that freezes when working in InDesign at the moment. Because the person working on the laptop is currently using InDesign the problem "occurs" there, I'm not sure yet if this application is causing the problem, or that this would also happen if she would use Word for example a few hours straight. There is no BSOD.

 

What happens is that (while doing light standard work) the system freezes, shortcuts like ctrl-alt-del don't work, also numlock doesn't respond. I check Windows updates, did some system tests (from HP pre boot) and they all are OK.

 

Right now I have my colleague working without internet to check if maybe the wireless has something to do with it as well. The harddrives still has 400gb of space left.

 

Does anybody have a clue how we can track down the issue?

 

Kind regards,

Rolf

 

 

MiniToolBox by Farbar  Version: 23-01-2014
Ran by Astrid (administrator) on 26-05-2014 at 11:35:04
Running from "C:\Users\Astrid\Downloads"
Microsoft Windows 7 Professional  Service Pack 1 (X64)
Boot Mode: Normal
***************************************************************************

========================= Event log errors: ===============================

Application errors:
==================
Error: (05/26/2014 11:32:15 AM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (05/26/2014 10:21:28 AM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (05/26/2014 10:13:24 AM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (05/26/2014 09:26:18 AM) (Source: RasClient) (User: )
Description: CoId={0B6F69F4-1F57-4BCA-8FD9-F5D24A750D60}: The user HP8560W\Astrid dialed a connection named 4funkyflavours Eindhoven which has failed. The error code returned on failure is 0.

Error: (05/26/2014 09:25:13 AM) (Source: RasClient) (User: )
Description: CoId={7BFA446C-A858-4279-ACB9-395151D863AF}: The user HP8560W\Astrid dialed a connection named 4funkyflavours Eindhoven which has failed. The error code returned on failure is 0.

Error: (05/26/2014 09:25:13 AM) (Source: RasClient) (User: )
Description: CoId={7BFA446C-A858-4279-ACB9-395151D863AF}: The user HP8560W\Astrid dialed a connection named 4funkyflavours Eindhoven which has failed. The error code returned on failure is 800.

Error: (05/26/2014 09:18:47 AM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (05/26/2014 09:11:04 AM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (05/24/2014 05:39:27 PM) (Source: Application Error) (User: )
Description: Faulting application name: SystemTray64.exe, version: 5.0.0.0, time stamp: 0x526777b8
Faulting module name: ole32.dll, version: 6.1.7601.17514, time stamp: 0x4ce7c92c
Exception code: 0xc0000005
Fault offset: 0x0000000000011a7a
Faulting process id: 0xfcc
Faulting application start time: 0xSystemTray64.exe0
Faulting application path: SystemTray64.exe1
Faulting module path: SystemTray64.exe2
Report Id: SystemTray64.exe3

Error: (05/20/2014 08:53:11 AM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003


System errors:
=============
Error: (05/26/2014 11:31:02 AM) (Source: Service Control Manager) (User: )
Description: The following boot-start or system-start driver(s) failed to load:
AFD
CSC
DfsC
discache
ehdrv
MpFilter
NetBIOS
NetBT
nsiproxy
Psched
rdbss
spldr
tdx
vwififlt
Wanarpv6
WfpLwf

Error: (05/26/2014 11:31:02 AM) (Source: Service Control Manager) (User: )
Description: The Network Location Awareness service depends on the Network Store Interface Service service which failed to start because of the following error:
%%1068

Error: (05/26/2014 11:31:02 AM) (Source: Service Control Manager) (User: )
Description: The Microsoft Network Inspection System service depends on the Microsoft Malware Protection Driver service which failed to start because of the following error:
%%31

Error: (05/26/2014 11:31:02 AM) (Source: Service Control Manager) (User: )
Description: The SMB 2.0 MiniRedirector service depends on the SMB MiniRedirector Wrapper and Engine service which failed to start because of the following error:
%%1068

Error: (05/26/2014 11:31:02 AM) (Source: Service Control Manager) (User: )
Description: The SMB 1.x MiniRedirector service depends on the SMB MiniRedirector Wrapper and Engine service which failed to start because of the following error:
%%1068

Error: (05/26/2014 11:31:02 AM) (Source: Service Control Manager) (User: )
Description: The SMB MiniRedirector Wrapper and Engine service depends on the Redirected Buffering Sub Sysytem service which failed to start because of the following error:
%%31

Error: (05/26/2014 11:31:02 AM) (Source: Service Control Manager) (User: )
Description: The IP Helper service depends on the Network Store Interface Service service which failed to start because of the following error:
%%1068

Error: (05/26/2014 11:31:02 AM) (Source: Service Control Manager) (User: )
Description: The Workstation service depends on the Network Store Interface Service service which failed to start because of the following error:
%%1068

Error: (05/26/2014 11:31:02 AM) (Source: Service Control Manager) (User: )
Description: The Network Store Interface Service service depends on the NSI proxy service driver. service which failed to start because of the following error:
%%31

Error: (05/26/2014 11:31:02 AM) (Source: Service Control Manager) (User: )
Description: The TCP/IP NetBIOS Helper service depends on the Ancillary Function Driver for Winsock service which failed to start because of the following error:
%%31


Microsoft Office Sessions:
=========================
Error: (05/26/2014 11:32:15 AM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (05/26/2014 10:21:28 AM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (05/26/2014 10:13:24 AM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (05/26/2014 09:26:18 AM) (Source: RasClient)(User: )
Description: {0B6F69F4-1F57-4BCA-8FD9-F5D24A750D60}HP8560W\Astrid4funkyflavours Eindhoven0

Error: (05/26/2014 09:25:13 AM) (Source: RasClient)(User: )
Description: {7BFA446C-A858-4279-ACB9-395151D863AF}HP8560W\Astrid4funkyflavours Eindhoven0

Error: (05/26/2014 09:25:13 AM) (Source: RasClient)(User: )
Description: {7BFA446C-A858-4279-ACB9-395151D863AF}HP8560W\Astrid4funkyflavours Eindhoven800

Error: (05/26/2014 09:18:47 AM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (05/26/2014 09:11:04 AM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (05/24/2014 05:39:27 PM) (Source: Application Error)(User: )
Description: SystemTray64.exe5.0.0.0526777b8ole32.dll6.1.7601.175144ce7c92cc00000050000000000011a7afcc01cf73f8a3b9fb70C:\Program Files\SpearStreamOBM\bin\SystemTray64.exeC:\Windows\system32\ole32.dll968c40fa-e359-11e3-ae85-402cf4c7d013

Error: (05/20/2014 08:53:11 AM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003


=========================== Installed Programs ============================

Adobe Acrobat X Pro - English, Français, Deutsch (Version: 10.1.7)
Adobe AIR (Version: 3.1.0.4880)
Adobe Content Viewer (Version: 1.4.0)
Adobe Creative Suite 5.5 Master Collection (Version: 5.5)
Adobe Creative Suite 6 Master Collection (Version: 6)
Adobe Flash Player 12 ActiveX (Version: 12.0.0.77)
Adobe Flash Player 13 Plugin (Version: 13.0.0.214)
Adobe Help Manager (Version: 4.0.244)
Alcor Micro Smart Card Reader Driver (Version: 1.7.31.0)
AMD Accelerated Video Transcoding (Version: 12.3.103.21022)
AMD APP SDK Runtime (Version: 10.0.898.1)
AMD Catalyst Install Manager (Version: 3.0.868.0)
Catalyst Control Center - Branding (Version: 1.00.0000)
Catalyst Control Center (Version: 2012.1022.323.4021)
Catalyst Control Center Graphics Previews Common (Version: 2012.1022.323.4021)
Catalyst Control Center InstallProxy (Version: 2012.1022.323.4021)
Catalyst Control Center Localization All (Version: 2012.1022.323.4021)
Catalyst Control Center Profiles Mobile (Version: 2012.1022.323.4021)
CCC Help Chinese Standard (Version: 2012.1022.0322.4021)
CCC Help Chinese Traditional (Version: 2012.1022.0322.4021)
CCC Help Czech (Version: 2012.1022.0322.4021)
CCC Help Danish (Version: 2012.1022.0322.4021)
CCC Help Dutch (Version: 2012.1022.0322.4021)
CCC Help English (Version: 2012.1022.0322.4021)
CCC Help Finnish (Version: 2012.1022.0322.4021)
CCC Help French (Version: 2012.1022.0322.4021)
CCC Help German (Version: 2012.1022.0322.4021)
CCC Help Greek (Version: 2012.1022.0322.4021)
CCC Help Hungarian (Version: 2012.1022.0322.4021)
CCC Help Italian (Version: 2012.1022.0322.4021)
CCC Help Japanese (Version: 2012.1022.0322.4021)
CCC Help Korean (Version: 2012.1022.0322.4021)
CCC Help Norwegian (Version: 2012.1022.0322.4021)
CCC Help Polish (Version: 2012.1022.0322.4021)
CCC Help Portuguese (Version: 2012.1022.0322.4021)
CCC Help Russian (Version: 2012.1022.0322.4021)
CCC Help Spanish (Version: 2012.1022.0322.4021)
CCC Help Swedish (Version: 2012.1022.0322.4021)
CCC Help Thai (Version: 2012.1022.0322.4021)
CCC Help Turkish (Version: 2012.1022.0322.4021)
ccc-utility64 (Version: 2012.1022.323.4021)
Definition Update for Microsoft Office 2010 (KB982726) 32-Bit Edition
ESET Smart Security (Version: 4.2.58.3)
FileMaker Pro 8.5 (Version: 8.5.1.1)
HP HD Webcam Driver (Version: 6.0.1111.0_WHQL)
HP Hotkey Support (Version: 4.6.10.1)
HP LaserJet Professional P1100-P1560-P1600 Series
HP SoftPaq Download Manager (Version: 3.4.10.0)
HP Software Framework (Version: 4.6.10.1)
hppLaserJetService (Version: 001.001.0.0)
hppP1100P1560P1600SeriesLaserJetService (Version: 001.001.0.0)
hppusgP1100P1560P1600Series (Version: 1.0.0.1)
HPSSupply (Version: 2.1.1.0000)
Intel® Network Connections Drivers (Version: 17.2)
Intel® PROSet/Wireless for Bluetooth® + High Speed (Version: 15.2.0.0284)
Java 7 Update 25 (Version: 7.0.250)
JMicron 1394 Filter Driver (Version: 1.00.25.03)
JMicron Flash Media Controller Driver (Version: 1.0.72.4)
LogMeIn (Version: 4.1.2651)
MarketResearch (Version: 130.0.374.000)
Microsoft .NET Framework 4.5.1 (Version: 4.5.50938)
Microsoft Office 2010 Service Pack 1 (SP1)
Microsoft Office Access MUI (Dutch) 2010 (Version: 14.0.6029.1000)
Microsoft Office Excel MUI (Dutch) 2010 (Version: 14.0.6029.1000)
Microsoft Office Groove MUI (Dutch) 2010 (Version: 14.0.6029.1000)
Microsoft Office InfoPath MUI (Dutch) 2010 (Version: 14.0.6029.1000)
Microsoft Office Office 64-bit Components 2010 (Version: 14.0.6029.1000)
Microsoft Office OneNote MUI (Dutch) 2010 (Version: 14.0.6029.1000)
Microsoft Office Outlook MUI (Dutch) 2010 (Version: 14.0.6029.1000)
Microsoft Office PowerPoint MUI (Dutch) 2010 (Version: 14.0.6029.1000)
Microsoft Office Professional Plus 2010 (Version: 14.0.6029.1000)
Microsoft Office Proof (Dutch) 2010 (Version: 14.0.6029.1000)
Microsoft Office Proof (English) 2010 (Version: 14.0.6029.1000)
Microsoft Office Proof (French) 2010 (Version: 14.0.6029.1000)
Microsoft Office Proof (German) 2010 (Version: 14.0.6029.1000)
Microsoft Office Proofing (Dutch) 2010 (Version: 14.0.6029.1000)
Microsoft Office Publisher MUI (Dutch) 2010 (Version: 14.0.6029.1000)
Microsoft Office Shared 64-bit MUI (Dutch) 2010 (Version: 14.0.6029.1000)
Microsoft Office Shared MUI (Dutch) 2010 (Version: 14.0.6029.1000)
Microsoft Office Word MUI (Dutch) 2010 (Version: 14.0.6029.1000)
Microsoft Security Client (Version: 4.5.0216.0)
Microsoft Security Essentials (Version: 4.5.216.0)
Microsoft Silverlight (Version: 5.1.30214.0)
Microsoft Visual C++ 2005 Redistributable (Version: 8.0.61001)
Microsoft Visual C++ 2005 Redistributable (x64) (Version: 8.0.56336)
Microsoft Visual C++ 2005 Redistributable (x64) (Version: 8.0.61000)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.17 (Version: 9.0.30729)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.4148 (Version: 9.0.30729.4148)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161 (Version: 9.0.30729.6161)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148 (Version: 9.0.30729.4148)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 (Version: 9.0.30729.6161)
Microsoft Visual C++ 2010  x64 Redistributable - 10.0.40219 (Version: 10.0.40219)
Microsoft Visual C++ 2010  x86 Redistributable - 10.0.40219 (Version: 10.0.40219)
Microsoft_VC80_ATL_x86 (Version: 8.0.50727.4053)
Microsoft_VC80_ATL_x86_x64 (Version: 8.0.50727.4053)
Microsoft_VC80_CRT_x86 (Version: 8.0.50727.4053)
Microsoft_VC80_CRT_x86_x64 (Version: 8.0.50727.4053)
Microsoft_VC80_MFC_x86 (Version: 8.0.50727.4053)
Microsoft_VC80_MFC_x86_x64 (Version: 8.0.50727.4053)
Microsoft_VC80_MFCLOC_x86 (Version: 8.0.50727.4053)
Microsoft_VC80_MFCLOC_x86_x64 (Version: 80.50727.4053)
Microsoft_VC90_ATL_x86 (Version: 1.00.0000)
Microsoft_VC90_ATL_x86_x64 (Version: 1.00.0000)
Microsoft_VC90_CRT_x86 (Version: 1.00.0000)
Microsoft_VC90_CRT_x86_x64 (Version: 1.00.0000)
Microsoft_VC90_MFC_x86 (Version: 1.00.0000)
Microsoft_VC90_MFC_x86_x64 (Version: 1.00.0000)
Microsoft_VC90_MFCLOC_x86 (Version: 1.00.0000)
Microsoft_VC90_MFCLOC_x86_x64 (Version: 1.00.0000)
Mozilla Firefox 29.0.1 (x86 en-US) (Version: 29.0.1)
Mozilla Maintenance Service (Version: 29.0.1)
PDF Complete Corporate Edition (Version: 4.1.8)
PDF Settings CS5 (Version: 10.0)
PDF Settings CS6 (Version: 11.0)
RoosRoos Loon 2012 (14.0.368) (Version: 14.0.368)
SpearStream Online Backup Manager (Version: 6.9.2.0)
Synaptics Pointing Device Driver (Version: 16.2.10.12)
TeamViewer 9 (Version: 9.0.25942)
Unity Web Player (Version: )
Update for Microsoft Access 2010 (KB2553446) 32-Bit Edition
Update for Microsoft Filter Pack 2.0 (KB2810071) 32-Bit Edition
Update for Microsoft Office 2010 (KB2553065)
Update for Microsoft Office 2010 (KB2553157) 32-Bit Edition
Update for Microsoft Office 2010 (KB2553181) 32-Bit Edition
Update for Microsoft Office 2010 (KB2553267) 32-Bit Edition
Update for Microsoft Office 2010 (KB2553310) 32-Bit Edition
Update for Microsoft Office 2010 (KB2566458)
Update for Microsoft Office 2010 (KB2589298) 32-Bit Edition
Update for Microsoft Office 2010 (KB2589370) 32-Bit Edition
Update for Microsoft Office 2010 (KB2589375) 32-Bit Edition
Update for Microsoft Office 2010 (KB2596964) 32-Bit Edition
Update for Microsoft Office 2010 (KB2598242) 32-Bit Edition
Update for Microsoft Office 2010 (KB2687503) 32-Bit Edition
Update for Microsoft Office 2010 (KB2760598) 32-Bit Edition
Update for Microsoft Office 2010 (KB2760631) 32-Bit Edition
Update for Microsoft Office 2010 (KB2760758) 32-Bit Edition
Update for Microsoft Office 2010 (KB2767886) 32-Bit Edition
Update for Microsoft Office 2010 (KB2794737) 32-Bit Edition
Update for Microsoft Office 2010 (KB2825640) 32-Bit Edition
Update for Microsoft OneNote 2010 (KB2553290) 32-Bit Edition
Update for Microsoft OneNote 2010 (KB2810072) 32-Bit Edition
Update for Microsoft Outlook 2010 (KB2687623) 32-Bit Edition
Update for Microsoft Outlook Social Connector 2010 (KB2553406) 32-Bit Edition
Update for Microsoft PowerPoint 2010 (KB2553145) 32-Bit Edition
Update for Microsoft SharePoint Workspace 2010 (KB2589371) 32-Bit Edition
Update for Microsoft Visio Viewer 2010 (KB2810066) 32-Bit Edition
Validity Fingerprint Sensor Driver (Version: 4.4.228.0)
WinRAR 4.20 (64-bit) (Version: 4.20.0)

========================= Memory info: ===================================

Percentage of memory in use: 34%
Total physical RAM: 8142.36 MB
Available physical RAM: 5346.04 MB
Total Pagefile: 16282.89 MB
Available Pagefile: 13023.24 MB
Total Virtual: 4095.88 MB
Available Virtual: 3978.4 MB

========================= Partitions: =====================================

1 Drive c: () (Fixed) (Total:460.65 GB) (Free:338.53 GB) NTFS
2 Drive d: (hplj-P1100_P1560) (CDROM) (Total:0.26 GB) (Free:0 GB) CDFS
3 Drive e: (HP_TOOLS) (Fixed) (Total:4.99 GB) (Free:4.98 GB) FAT32

========================= Users: ========================================

User accounts for \\HP8560W

Administrator            Astrid                   Guest                    
LogMeInRemoteUser        


**** End of log ****
 



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#2 hamluis

hamluis

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Posted 26 May 2014 - 11:37 AM

Please Publish a Snapshot using Speccy - http://www.bleepingcomputer.com/forums/topic323892.html/page__p__1797792#entry1797792 , taking care to post the link of the snapshot in your next post.
 
Louis






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