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frozen boot menu


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3 replies to this topic

#1 oldbod

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Posted 25 May 2014 - 07:47 PM

Have just acquired a GigabyteM61SMES21 Desktop loaded with win/7/pro and after making a dvd install disc,i decided to try it out,so pressed f12 and brought up the boot menu,only to find that I could not shift up or down to select drive and even escape was frozen. Would greatly appreciate help with solving this problem!! apart from this issue everthing seems to be working properly..many thanks to all  who reply.

                                                                  Jim



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#2 jhayz

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Posted 25 May 2014 - 09:35 PM

Hi, oldbod. How and where is the dvd installer created from? Can you press keys such as caps lock and check if they lit on keyboard? Other things that could also cause frozen issue related to your problem is a keyboard on USB or PS2 depending on your current interface use, a power supply, faulty RAM module, etc.. Do you happen to know if the problem is existent during or before acquiring the desktop?


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#3 oldbod

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Posted 26 May 2014 - 12:04 AM

thank you again moderator,after reading your reply again,i thought blow it i'll try keyboard no3 (an old Dell) and on doing this

every thing worked perfectly!! now I wonder wether to dump my wireless keyboard and usb one?



#4 jhayz

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Posted 27 May 2014 - 02:07 AM

Glad to hear the good news. :) Did you happen to use a PS2 keyboard to resolve the problem? Check if USB/USB Legacy is enabled on your BIOS section as this could be the root of the problem or a hardware problem within the devices attach is the culprit.


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