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Windows 8 malware infection. Rkill, SuperSpyware, MBAM not working

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2 replies to this topic

#1 Snookyms


  • Members
  • 1 posts
  • Local time:04:17 PM

Posted 25 May 2014 - 02:03 PM

The malware is preventing me from opening browsers and other programs. These are the steps I have tried so far:


-rkill in regular mode

-rkill in safe mode

-different versions of rkill

-SuperAntispyware (won't install)

-MBAM (won't install)

-MBAM Chameleon (won't install)

-Renamed MBAM (won't install)

-System Restore (doesn't work)


When I try to install MBAM I get this error: internal error failed to expand shell folder constant commonappdata. This leads me to believe the malware is making edits to the registry. If I can fix those I might be able to install MBAM or something else.



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#2 nasdaq


  • Malware Response Team
  • 40,190 posts
  • Gender:Male
  • Location:Montreal, QC. Canada
  • Local time:05:17 PM

Posted 28 May 2014 - 08:25 AM

Hello, Welcome to BleepingComputer.
I'm nasdaq and will be helping you.

If you can please print this topic it will make it easier for you to follow the instructions and complete all of the necessary steps in the order listed.

Download the correct version of this tool for your operating system.
Farbar Recovery Scan Tool (64 bit)
Farbar Recovery Scan Tool (32 bit)
and save it to a folder on your computer's Desktop.
Double-click to run it. When the tool opens click Yes to disclaimer.
Press Scan button.
It will make a log (FRST.txt) in the same directory the tool is run. Please copy and paste it to your reply.
The first time the tool is run, it makes also another log (Addition.txt). Please attach it to your reply.


Please paste the logs in your next reply DO NOT ATTACH THEM unless specified.

Wait for further instructions.

Edited by nasdaq, 28 May 2014 - 08:26 AM.

#3 nasdaq


  • Malware Response Team
  • 40,190 posts
  • Gender:Male
  • Location:Montreal, QC. Canada
  • Local time:05:17 PM

Posted 03 June 2014 - 08:51 AM

Due to the lack of feedback, this topic is now closed.

In the event you still have problems, please send me or any Moderator a Private Message and ask them to reopen this topic within the next 5 days.

Please include a link to your topic in the Private Message. Thank you.

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