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Need help with extremely slow computer--please!


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98 replies to this topic

#1 swcharms

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Posted 25 May 2014 - 01:52 PM

My computer is EXTREMELY slow!  Sometimes it takes several minutes to open a web page, open a program or even open an email.

 

I've backed up everything anticipating something horrible.  I've run the Malwarebytes scan (trial version) and found a couple of spyware programs (one was babylon I believe) and quaranteed them.  Don't know what to do next.

 

 

Would appreciate any advice.  Thank you.



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#2 dc3

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Posted 25 May 2014 - 02:44 PM

Please post the Malwarebytes log.  

 
To find your Malwarebytes log,download mbam-check.exe from here and save it to your desktop.
 
To open the log double click on mbam-check.exe on your desktop.  When the log opens, scroll down toward the bottom of the log to Quarantined Items.  Copy and paste this in your next post.


Please run the ESET OnlineScan

  • Hold down Control and click on this link to open ESET OnlineScan in a new window.
  • Click the esetonlinebtn.png button.
  • For alternate browsers only: (Microsoft Internet Explorer users can skip these steps)
    • Click on esetsmartinstaller_enu.exe to download the ESET Smart Installer. Save it to your desktop.
    • Double click on the esetsmartinstaller_enu.png icon on your desktop.
  • Check "YES, I accept the Terms of Use."
  • Click the Start button.
  • Accept any security warnings from your browser.
  • Under scan settings, check "Scan Archives" and "Remove found threats"
  • Click Advanced settings and select the following:
    • Scan potentially unwanted applications
    • Scan for potentially unsafe applications
    • Enable Anti-Stealth technology
  • ESET will then download updates for itself, install itself, and begin scanning your computer. Please be patient as this can take some time.
  • When the scan completes, click List Threats
  • Click Export, and save the file to your desktop using a unique name, such as ESETScan. Include the contents of this report in your next reply.
  • Click the Back button.
  • Click the Finish button.

 

Please download AdwCleaner and run it.
 
An image like the one below will open, click on Scan.
 
adwcleaner11_zps48314883.png
 
Once the search is complete a list of the pending items will be displayed.  If you see any which you do not want removed, remove the check mark next to it.  
 
Click on Clean to remove the selected items.  
 
You will receive a message telling you that all programs will be close so that the infections can be removed.  Click on Ok.
 
When cleaning process is complete a log of what was removed will be presented.  Please copy and the paste this log in your next post.

Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 


#3 swcharms

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Posted 25 May 2014 - 04:07 PM

Thank you for helping!  

It took me forever to get this done so I'm sending it now and will continue with your recommendations!

C:\ProgramData\Malwarebytes\Malwarebytes Anti-Malware\Quarantine
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Malware Exclusions:
===================
Web Exclusions:
================
Quarantined Items:
===================
Vendor: PUP.Optional.Delta.A, Date: 2014/05/20 18:03:56, Type: File, Location: C:\Users\Shelley\AppData\Roaming\Mozilla\Firefox\Profiles\avh78rby.default\extensions\ffxtlbr@delta.com\content\delta.css
Vendor: PUP.Optional.Delta.A, Date: 2014/05/20 18:03:56, Type: Folder, Location: C:\Users\Shelley\AppData\Roaming\Mozilla\Firefox\Profiles\avh78rby.default\extensions\ffxtlbr@delta.com\content\imgs\flgs
Vendor: PUP.Optional.Delta.A, Date: 2014/05/20 18:03:56, Type: Folder, Location: C:\Users\Shelley\AppData\Roaming\Mozilla\Firefox\Profiles\avh78rby.default\extensions\ffxtlbr@delta.com\content
Vendor: PUP.Optional.FunMoods.A, Date: 2014/05/20 18:03:56, Type: File, Location: C:\Users\Shelley\AppData\Local\funmoods-speeddial.crx
Vendor: PUP.Optional.Delta.A, Date: 2014/05/20 18:03:56, Type: File, Location: C:\Users\Shelley\AppData\Roaming\Mozilla\Firefox\Profiles\avh78rby.default\extensions\ffxtlbr@delta.com\content\imgs\flgs\he.png
Vendor: PUP.Optional.Delta.A, Date: 2014/05/20 18:03:56, Type: File, Location: C:\Users\Shelley\AppData\Roaming\Mozilla\Firefox\Profiles\avh78rby.default\extensions\ffxtlbr@delta.com\install.rdf
Vendor: PUP.Optional.Delta.A, Date: 2014/05/20 18:03:56, Type: File, Location: C:\Users\Shelley\AppData\Roaming\Mozilla\Firefox\Profiles\avh78rby.default\extensions\ffxtlbr@delta.com\content\delta.xul
Vendor: PUP.Optional.Delta.A, Date: 2014/05/20 18:03:56, Type: File, Location: C:\Users\Shelley\AppData\Roaming\Mozilla\Firefox\Profiles\avh78rby.default\extensions\ffxtlbr@delta.com\content\imgs\flgs\ch.png
Vendor: PUP.Optional.BProtector.A, Date: 2014/05/20 18:03:56, Type: File, Location: C:\Users\Shelley\AppData\Roaming\Mozilla\Firefox\Profiles\avh78rby.default\bProtector_prefs.js
Vendor: PUP.Optional.Delta.A, Date: 2014/05/20 18:03:56, Type: File, Location: C:\Users\Shelley\AppData\Roaming\Mozilla\Firefox\Profiles\avh78rby.default\extensions\ffxtlbr@delta.com\content\imgs\flgs\fr.png
Vendor: PUP.Optional.Delta.A, Date: 2014/05/20 18:03:56, Type: File, Location: C:\Users\Shelley\AppData\Roaming\Mozilla\Firefox\Profiles\avh78rby.default\extensions\ffxtlbr@delta.com\content\imgs\flgs\gr.png
Vendor: PUP.Optional.Delta.A, Date: 2014/05/20 18:03:56, Type: File, Location: C:\Users\Shelley\AppData\Roaming\Mozilla\Firefox\Profiles\avh78rby.default\extensions\ffxtlbr@delta.com\content\imgs\sign.jpg
Vendor: PUP.Optional.Babylon.A, Date: 2014/05/20 18:03:56, Type: Folder, Location: C:\Users\Shelley\AppData\Roaming\Mozilla\Firefox\Profiles\avh78rby.default\extensions\ffxtlbr@babylon.com\defaults\preferences
Vendor: PUP.Optional.Delta.A, Date: 2014/05/20 18:03:56, Type: File, Location: C:\Users\Shelley\AppData\Roaming\Mozilla\Firefox\Profiles\avh78rby.default\extensions\ffxtlbr@delta.com\content\imgs\flgs\cn.png
Vendor: PUP.Optional.Delta.A, Date: 2014/05/20 18:03:56, Type: File, Location: C:\Users\Shelley\AppData\Roaming\Mozilla\Firefox\Profiles\avh78rby.default\extensions\ffxtlbr@delta.com\content\imgs\flgs\cz.png
Vendor: PUP.Optional.Delta.A, Date: 2014/05/20 18:03:56, Type: File, Location: C:\Users\Shelley\AppData\Roaming\Mozilla\Firefox\Profiles\avh78rby.default\extensions\ffxtlbr@delta.com\components\FFDisp.dll
Vendor: PUP.Optional.Delta.A, Date: 2014/05/20 18:03:56, Type: File, Location: C:\Users\Shelley\AppData\Roaming\Mozilla\Firefox\Profiles\avh78rby.default\prefs.js
Vendor: PUP.Optional.Delta.A, Date: 2014/05/20 18:03:56, Type: Folder, Location: C:\Users\Shelley\AppData\Roaming\Mozilla\Firefox\Profiles\avh78rby.default\extensions\ffxtlbr@delta.com
Vendor: PUP.Optional.Delta.A, Date: 2014/05/20 18:03:56, Type: File, Location: C:\Users\Shelley\AppData\Roaming\Mozilla\Firefox\Profiles\avh78rby.default\extensions\ffxtlbr@delta.com\content\imgs\flgs\ru.png
Vendor: PUP.Optional.Delta.A, Date: 2014/05/20 18:03:56, Type: File, Location: C:\Users\Shelley\AppData\Roaming\Mozilla\Firefox\Profiles\avh78rby.default\extensions\ffxtlbr@delta.com\content\imgs\flgs\ae.png
Vendor: PUP.Optional.Babylon.A, Date: 2014/05/20 18:03:56, Type: Folder, Location: C:\Users\Shelley\AppData\Roaming\Mozilla\Firefox\Profiles\avh78rby.default\extensions\ffxtlbr@babylon.com\defaults
Vendor: PUP.Optional.Delta.A, Date: 2014/05/20 18:03:56, Type: File, Location: C:\Users\Shelley\AppData\Roaming\Mozilla\Firefox\Profiles\avh78rby.default\extensions\ffxtlbr@delta.com\content\imgs\flgs\es.png
Vendor: PUP.Optional.Delta.A, Date: 2014/05/20 18:03:56, Type: File, Location: C:\Users\Shelley\AppData\Roaming\Mozilla\Firefox\Profiles\avh78rby.default\extensions\ffxtlbr@delta.com\content\imgs\flgs\jp.png
Vendor: PUP.Optional.Delta.A, Date: 2014/05/20 18:03:56, Type: Folder, Location: C:\Users\Shelley\AppData\Roaming\Mozilla\Firefox\Profiles\avh78rby.default\extensions\ffxtlbr@delta.com\content\imgs
Vendor: PUP.Optional.Delta.A, Date: 2014/05/20 18:03:56, Type: File, Location: C:\Users\Shelley\AppData\Roaming\Mozilla\Firefox\Profiles\avh78rby.default\extensions\ffxtlbr@delta.com\content\imgs\help_16.gif
Vendor: PUP.Optional.Delta.A, Date: 2014/05/20 18:03:56, Type: File, Location: C:\Users\Shelley\AppData\Roaming\Mozilla\Firefox\Profiles\avh78rby.default\extensions\ffxtlbr@delta.com\content\serp.js
Vendor: PUP.Optional.Delta.A, Date: 2014/05/20 18:03:56, Type: File, Location: C:\Users\Shelley\AppData\Roaming\Mozilla\Firefox\Profiles\avh78rby.default\extensions\ffxtlbr@delta.com\content\imgs\flgs\ua.png
Vendor: PUP.Optional.Delta.A, Date: 2014/05/20 18:03:56, Type: File, Location: C:\Users\Shelley\AppData\Roaming\Mozilla\Firefox\Profiles\avh78rby.default\extensions\ffxtlbr@delta.com\content\imgs\specialoffer.gif
Vendor: PUP.Optional.Delta.A, Date: 2014/05/20 18:03:56, Type: File, Location: C:\Users\Shelley\AppData\Roaming\Mozilla\Firefox\Profiles\avh78rby.default\extensions\ffxtlbr@delta.com\content\imgs\flgs\ja.png
Vendor: PUP.Optional.MyStartTB.A, Date: 2014/05/20 18:03:56, Type: File, Location: C:\Users\Shelley\AppData\Roaming\Mozilla\Firefox\Profiles\avh78rby.default\prefs.js
Vendor: PUP.Optional.Delta.A, Date: 2014/05/20 18:03:56, Type: File, Location: C:\Users\Shelley\AppData\Roaming\Mozilla\Firefox\Profiles\avh78rby.default\extensions\ffxtlbr@delta.com\content\imgs\flgs\sa.png
Vendor: PUP.Optional.Babylon.A, Date: 2014/05/20 18:03:56, Type: Folder, Location: C:\Users\Shelley\AppData\Roaming\Mozilla\Firefox\Profiles\avh78rby.default\extensions\ffxtlbr@babylon.com
Vendor: PUP.Optional.Babylon.A, Date: 2014/05/20 18:03:56, Type: File, Location: C:\Users\Shelley\AppData\Roaming\Mozilla\Firefox\Profiles\avh78rby.default\searchplugins\babylon.xml
Vendor: PUP.Optional.Delta.A, Date: 2014/05/20 18:03:56, Type: File, Location: C:\Users\Shelley\AppData\Roaming\Mozilla\Firefox\Profiles\avh78rby.default\extensions\ffxtlbr@delta.com\content\imgs\closeo.png
Vendor: PUP.Optional.Delta.A, Date: 2014/05/20 18:03:56, Type: File, Location: C:\Users\Shelley\AppData\Roaming\Mozilla\Firefox\Profiles\avh78rby.default\extensions\ffxtlbr@delta.com\content\loader.xul
Vendor: PUP.Optional.Delta.A, Date: 2014/05/20 18:03:56, Type: File, Location: C:\Users\Shelley\AppData\Roaming\Mozilla\Firefox\Profiles\avh78rby.default\extensions\ffxtlbr@delta.com\content\imgs\icon_seperator.png
Vendor: PUP.Optional.Delta.A, Date: 2014/05/20 18:03:56, Type: File, Location: C:\Users\Shelley\AppData\Roaming\Mozilla\Firefox\Profiles\avh78rby.default\extensions\ffxtlbr@delta.com\content\mtstart.js
Vendor: PUP.Optional.Delta.A, Date: 2014/05/20 18:03:56, Type: File, Location: C:\Users\Shelley\AppData\Roaming\Mozilla\Firefox\Profiles\avh78rby.default\extensions\ffxtlbr@delta.com\content\imgs\home.gif
Vendor: PUP.Optional.Softonic.A, Date: 2014/05/20 18:03:56, Type: Registry Key, Location: HKU\S-1-5-21-3733885722-3129749249-2441938433-1001-{ED1FC765-E35E-4C3D-BF15-2C2B11260CE4}-0\SOFTWARE\SOFTONIC\Universal Downloader
Vendor: PUP.Optional.Incredibar.A, Date: 2014/05/20 18:03:56, Type: Registry Key, Location: HKLM\SOFTWARE\GOOGLE\CHROME\EXTENSIONS\dlnembnfbcpjnepmfjmngjenhhajpdfd
Vendor: PUP.Optional.Delta.A, Date: 2014/05/20 18:03:56, Type: File, Location: C:\Users\Shelley\AppData\Roaming\Mozilla\Firefox\Profiles\avh78rby.default\extensions\ffxtlbr@delta.com\content\imgs\flgs\nl.png
Vendor: PUP.Optional.Delta.A, Date: 2014/05/20 18:03:56, Type: File, Location: C:\Users\Shelley\AppData\Roaming\Mozilla\Firefox\Profiles\avh78rby.default\extensions\ffxtlbr@delta.com\content\dpk.htm
Vendor: PUP.Optional.Delta.A, Date: 2014/05/20 18:03:56, Type: File, Location: C:\Users\Shelley\AppData\Roaming\Mozilla\Firefox\Profiles\avh78rby.default\extensions\ffxtlbr@delta.com\content\imgs\flgs\sv.png
Vendor: PUP.Optional.Babylon.A, Date: 2014/05/24 13:42:25, Type: File, Location: C:\Users\Shelley\AppData\Local\Google\Chrome\User Data\Default\Local Storage\http_search.babylon.com_0.localstorage-journal
Vendor: PUP.Optional.Delta.A, Date: 2014/05/20 18:03:56, Type: File, Location: C:\Users\Shelley\AppData\Roaming\Mozilla\Firefox\Profiles\avh78rby.default\extensions\ffxtlbr@delta.com\content\imgs\uninstall.gif
Vendor: PUP.Optional.Delta.A, Date: 2014/05/20 18:03:56, Type: File, Location: C:\Users\Shelley\AppData\Roaming\Mozilla\Firefox\Profiles\avh78rby.default\extensions\ffxtlbr@delta.com\content\imgs\arwDwn.gif
Vendor: PUP.Optional.Delta.A, Date: 2014/05/20 18:03:56, Type: File, Location: C:\Users\Shelley\AppData\Roaming\Mozilla\Firefox\Profiles\avh78rby.default\extensions\ffxtlbr@delta.com\content\hlprs.js
Vendor: PUP.Optional.Delta.A, Date: 2014/05/20 18:03:56, Type: File, Location: C:\Users\Shelley\AppData\Roaming\Mozilla\Firefox\Profiles\avh78rby.default\extensions\ffxtlbr@delta.com\chrome.manifest
Vendor: PUP.Optional.Delta.A, Date: 2014/05/20 18:03:56, Type: File, Location: C:\Users\Shelley\AppData\Roaming\Mozilla\Firefox\Profiles\avh78rby.default\extensions\ffxtlbr@delta.com\uninstall.exe
Vendor: PUP.Optional.Delta.A, Date: 2014/05/20 18:03:56, Type: File, Location: C:\Users\Shelley\AppData\Roaming\Mozilla\Firefox\Profiles\avh78rby.default\extensions\ffxtlbr@delta.com\content\imgs\tellafriend.gif
Vendor: PUP.Optional.Delta.A, Date: 2014/05/20 18:03:56, Type: File, Location: C:\Users\Shelley\AppData\Roaming\Mozilla\Firefox\Profiles\avh78rby.default\extensions\ffxtlbr@delta.com\content\imgs\flgs\tr.png
Vendor: PUP.Optional.Delta.A, Date: 2014/05/20 18:03:56, Type: File, Location: C:\Users\Shelley\AppData\Roaming\Mozilla\Firefox\Profiles\avh78rby.default\extensions\ffxtlbr@delta.com\content\imgs\flgs\bg.png
Vendor: PUP.Optional.Delta.A, Date: 2014/05/20 18:03:56, Type: File, Location: C:\Users\Shelley\AppData\Roaming\Mozilla\Firefox\Profiles\avh78rby.default\extensions\ffxtlbr@delta.com\content\imgs\flgs\de.png
Vendor: PUP.Optional.Delta.A, Date: 2014/05/20 18:03:56, Type: File, Location: C:\Users\Shelley\AppData\Roaming\Mozilla\Firefox\Profiles\avh78rby.default\extensions\ffxtlbr@delta.com\content\imgs\flgs\it.png
Vendor: PUP.Optional.Delta.A, Date: 2014/05/20 18:03:56, Type: File, Location: C:\Users\Shelley\AppData\Roaming\Mozilla\Firefox\Profiles\avh78rby.default\extensions\ffxtlbr@delta.com\content\imgs\logo.PNG
Vendor: PUP.Optional.Delta.A, Date: 2014/05/20 18:03:56, Type: File, Location: C:\Users\Shelley\AppData\Roaming\Mozilla\Firefox\Profiles\avh78rby.default\extensions\ffxtlbr@delta.com\content\imgs\flgs\pl.png
Vendor: PUP.Optional.Delta.A, Date: 2014/05/20 18:03:56, Type: File, Location: C:\Users\Shelley\AppData\Roaming\Mozilla\Firefox\Profiles\avh78rby.default\extensions\ffxtlbr@delta.com\content\imgs\flgs\eg.png
Vendor: PUP.Optional.Delta.A, Date: 2014/05/20 18:03:56, Type: File, Location: C:\Users\Shelley\AppData\Roaming\Mozilla\Firefox\Profiles\avh78rby.default\extensions\ffxtlbr@delta.com\content\imgs\flgs\ro.png
Vendor: PUP.Optional.Delta.A, Date: 2014/05/20 18:03:56, Type: File, Location: C:\Users\Shelley\AppData\Roaming\Mozilla\Firefox\Profiles\avh78rby.default\prefs.js
Vendor: PUP.Optional.Delta.A, Date: 2014/05/20 18:03:56, Type: File, Location: C:\Users\Shelley\AppData\Roaming\Mozilla\Firefox\Profiles\avh78rby.default\extensions\ffxtlbr@delta.com\content\imgs\flgs\il.png
Vendor: PUP.Optional.Delta.A, Date: 2014/05/20 18:03:56, Type: File, Location: C:\Users\Shelley\AppData\Roaming\Mozilla\Firefox\Profiles\avh78rby.default\extensions\ffxtlbr@delta.com\content\imgs\privecy_16_hot.gif
Vendor: PUP.Optional.Delta.A, Date: 2014/05/20 18:03:56, Type: File, Location: C:\Users\Shelley\AppData\Roaming\Mozilla\Firefox\Profiles\avh78rby.default\extensions\ffxtlbr@delta.com\content\imgs\flgs\pt.png
Vendor: PUP.Optional.Delta.A, Date: 2014/05/20 18:03:56, Type: File, Location: C:\Users\Shelley\AppData\Roaming\Mozilla\Firefox\Profiles\avh78rby.default\extensions\ffxtlbr@delta.com\content\imgs\flgs\no.png
Vendor: PUP.Optional.BProtector.A, Date: 2014/05/20 18:03:56, Type: File, Location: C:\Users\Shelley\AppData\Roaming\Mozilla\Firefox\Profiles\avh78rby.default\bProtector_extensions.sqlite
Vendor: PUP.Optional.Delta.A, Date: 2014/05/20 18:03:56, Type: File, Location: C:\Users\Shelley\AppData\Roaming\Mozilla\Firefox\Profiles\avh78rby.default\extensions\ffxtlbr@delta.com\content\imgs\flgs\us.png
Vendor: PUP.Optional.Delta.A, Date: 2014/05/20 18:03:56, Type: File, Location: C:\Users\Shelley\AppData\Roaming\Mozilla\Firefox\Profiles\avh78rby.default\extensions\ffxtlbr@delta.com\content\imgs\flgs\en.png
Vendor: PUP.Optional.Delta.A, Date: 2014/05/20 18:03:56, Type: File, Location: C:\Users\Shelley\AppData\Roaming\Mozilla\Firefox\Profiles\avh78rby.default\extensions\ffxtlbr@delta.com\content\imgs\flgs\se.png
Vendor: PUP.Optional.Delta.A, Date: 2014/05/20 18:03:56, Type: Folder, Location: C:\Users\Shelley\AppData\Roaming\Mozilla\Firefox\Profiles\avh78rby.default\extensions\ffxtlbr@delta.com\components
Vendor: PUP.Optional.Delta.A, Date: 2014/05/20 18:03:56, Type: File, Location: C:\Users\Shelley\AppData\Roaming\Mozilla\Firefox\Profiles\avh78rby.default\extensions\ffxtlbr@delta.com\content\tmplt.js
Vendor: PUP.Optional.Babylon.A, Date: 2014/05/20 18:03:56, Type: File, Location: C:\Users\Shelley\AppData\Roaming\Mozilla\Firefox\Profiles\avh78rby.default\extensions\ffxtlbr@babylon.com\defaults\preferences\dflt.js
===============================================================
END OF FILE


#4 dc3

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Posted 25 May 2014 - 05:09 PM

Please post the logs for the Eset and AdwCleaner when they are finished.

 

There were no malicious items found in the Malwarebytes log.


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#5 swcharms

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Posted 26 May 2014 - 08:26 AM

Update:  Tried to run eset scan yesterday.  It stayed at 11% for hours...but the files scanned were moving once in a while.  Went to bed, woke up with my computer turned off.  I restarted the scan and it's at 11% again after 1.75 hours and files do not appear to be moving.



#6 swcharms

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Posted 26 May 2014 - 09:01 AM

30 minutes later same spot.



#7 RevGAM

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Posted 26 May 2014 - 09:16 AM

It is possible that the reason the scan is frozen is because of one or more add-ons/extensions/plug-ins that are related to blocking things like pop-ups, advertisements or even providing extra security.  Try disabling all of them (or at least the ones that have the  ability to block or affect security) and then start over.


Namaste, Peace & Love,
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If I have frustrated you, then I must be a student. If I've imparted information or a skill to you, then I must be a teacher. If I've helped you, then I must be a volunteer. If I've touched your life, then I must be happy!
If you had to choose between saving just your family, or saving 10,000 GOOD people (but not your family), what would you choose?


#8 Willy22

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Posted 26 May 2014 - 09:17 AM

- Does ESET say at what file/folder/point the program stops ? (I would abort the program).

- Run Piriform's Speccy and publish the result ("File", "Publish Snapshot") and post the link provided by Speccy here in this thread.

- Post the log for AdwCleaner



#9 swcharms

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Posted 26 May 2014 - 09:25 AM

The eset scan is actually moving...still very slow and still at 11% but it has moved.  Should I just wait now and continue scan?



#10 RevGAM

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Posted 26 May 2014 - 09:29 AM

@SWCharms@: I have had the same experience, and I seem to recall it stopped at 11% for me, too.  If the percentage hasn't budged for hours it doesn't matter if the graphic display (moving files, etc.) is still working - the scan is stalled.

 

There is a possibility that your antimalware software is interfering, but do NOT turn it off unless instructed.

 

@Willy@: Would you like the user to attempt what I have suggested first, or do what you suggested first? :)


Namaste, Peace & Love,
Glenn


If I have frustrated you, then I must be a student. If I've imparted information or a skill to you, then I must be a teacher. If I've helped you, then I must be a volunteer. If I've touched your life, then I must be happy!
If you had to choose between saving just your family, or saving 10,000 GOOD people (but not your family), what would you choose?


#11 Willy22

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Posted 26 May 2014 - 09:38 AM

- Is there another Anti virus installed ?

- I would prefer to abort ESET and do the things I recommended. Perhaps something else is wrong. Harddisk, memory, ..... ? Perhaps Speccy will tell us more.



#12 swcharms

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Posted 26 May 2014 - 09:45 AM

I do have bitdefender installed.



#13 dc3

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Posted 26 May 2014 - 09:46 AM

swcharms, let's finished what we have started.

 

RKill is an easy to use tool that kills known processes and removes Windows Registry entries that stop a user from using their normal security applications.  These settings will remain until the computer is rebooted, for this reason you must run the security application before the computer is rebooted.  
 
Please download RKill and install it.
 
When RKill is run it will display a console screen similar to the one below:
 
RKill_zps2e34d4b8.png
 
When RKill has finished running a log will be displayed showing all of the processes that were terminated by RKill.
 
Attention:  At this time you need to run the Eset online scanner.
 
While RKill is running you may see a message from the malware stating that the program could not be run because it is a virus or is infected.  This is the malware trying to protect itself.  Two methods that you can try to get past this and allow RKill to run are:
 
1)  Rename Rkill so that it has a .com extension.
 
2)  Download a version that is already renamed as files that are commonly white-listed by malware. The main Rkill download page contains individual links to renamed versions.  
 
After the application has run successfully you should reboot the computer to restore the processes and Windows Registry entries. 
 
At this time please run the AdwCleaner.
 
If nothing is found then there are other avenues to be used, but we need to ascertain whether this computer is infected or not.  If it is infected trying other means of repair could make the situation worse.  Your first post indicates that there is strong possibility that this computer is infected.

Edited by dc3, 26 May 2014 - 09:47 AM.

Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 


#14 dc3

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Posted 26 May 2014 - 09:50 AM



I do have bitdefender installed.

Let's find out just what you have installed.

 

Please download and install Speccy to provide us with information about your computer.  When  FileHippo opens, click on Download latest version in the upper right pane.
 
When Speccy opens you will see a screen similar to the one below.
 
speccy9_zps2d9cdedc.png
 
Click on File which is outlined in red in the screen above, and then click on Publish Snapshot.
 
The following screen will appear, click on Yes.
 
speccy7_zpsfa02105f.png
 
The following screen will appear, click on Copy to Clipboard.
 
speccy3_zps1791b093.png
 
In your next post right click inside the Reply to Topic box, then click on Paste.  This will load a link to the Speccy log.
 
 

 
Double click on the download and choose to run the program.
 
A screen similar to the one below will open, click any key to run the program.
 
securitycheck_zpscfb86945.png
 
When the scan is finished there will be a log, copy and then paste your log in your next post.

Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 


#15 RevGAM

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Posted 26 May 2014 - 09:51 AM

Begging pardon, gents, but we are each suggesting different approaches and that is probably making the user confused.  My suggestion was made because of a similar experience when trying to run ESET's online scanner, and would allow swcharms to do what dc3 requested previously.  Willy is taking a different angle while you have taken a different approach to get back to ESET's results.  I have never used Rkill - will it stop interference from browser add-ons?

 

Sorry for making things confusing, swcharms!


Edited by RevGAM, 26 May 2014 - 09:54 AM.

Namaste, Peace & Love,
Glenn


If I have frustrated you, then I must be a student. If I've imparted information or a skill to you, then I must be a teacher. If I've helped you, then I must be a volunteer. If I've touched your life, then I must be happy!
If you had to choose between saving just your family, or saving 10,000 GOOD people (but not your family), what would you choose?





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