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Failure to install Avira


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6 replies to this topic

#1 kennylim20

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Posted 25 May 2014 - 12:49 PM

Hello,

 

I tried installing Avira antivirus but I got this log message.

 

The log is as follows:

[08EC:0868][2014-05-25T00:22:23]i001: Burn v3.8.1128.0, Windows v5.1 (Build 2600: Service Pack 2), path: C:\Documents and Settings\User\My Documents\Downloads\avira_en_av_4000283132__ws.exe, cmdline: ''
[08EC:0868][2014-05-25T00:22:23]i000: Initializing string variable 'SkipSuccessPageAfterInstall' to value 'yes'
[08EC:0868][2014-05-25T00:22:23]i000: Initializing string variable 'RebootImmediatly' to value 'yes'
[08EC:0868][2014-05-25T00:22:23]i000: Initializing string variable 'ShowSendErrorReport' to value 'yes'
[08EC:0868][2014-05-25T00:22:23]i000: Initializing string variable 'LogFileUploadUrl' to value 'https://wl-win.oes.avira.com/sendreport'
[08EC:0868][2014-05-25T00:22:23]i000: Initializing string variable 'SERVER_URL' to value ''
[08EC:0868][2014-05-25T00:22:23]i000: Initializing string variable 'SHORT_MSG_FORMAT' to value ''
[08EC:0868][2014-05-25T00:22:23]i000: Initializing string variable 'TRACKING_TOKEN' to value ''
[08EC:0868][2014-05-25T00:22:23]i000: Initializing numeric variable 'DISABLE_MIXPANEL_TRACKING' to value '0'
[08EC:0868][2014-05-25T00:22:23]i000: Initializing string variable 'CUSTOM_KIT_TOKEN' to value ''
[08EC:0868][2014-05-25T00:22:23]i000: Initializing string variable 'DOWNLOAD_SOURCE' to value ''
[08EC:0868][2014-05-25T00:22:23]i000: Initializing string variable 'BUNDLE_ID' to value ''
[08EC:0868][2014-05-25T00:22:23]i000: Setting string variable 'WixBundleLog' to value 'C:\DOCUME~1\User\LOCALS~1\Temp\Avira_20140525002223.log'
[08EC:0868][2014-05-25T00:22:23]i000: Setting string variable 'WixBundleOriginalSource' to value 'C:\Documents and Settings\User\My Documents\Downloads\avira_en_av_4000283132__ws.exe'
[08EC:0868][2014-05-25T00:22:23]i000: Setting string variable 'WixBundleName' to value 'Avira'
[08EC:0CB8][2014-05-25T00:22:24]i000: Setting string variable 'CUSTOM_KIT_TOKEN' to value ''
[08EC:0CB8][2014-05-25T00:22:24]i000: Setting string variable 'DOWNLOAD_SOURCE' to value 'ws'
[08EC:0CB8][2014-05-25T00:22:24]i000: Setting string variable 'BUNDLE_ID' to value 'av'
[08EC:0CB8][2014-05-25T00:22:24]i000: Setting string variable 'LANGUAGE' to value 'en'
[08EC:0868][2014-05-25T00:22:25]i100: Detect begin, 3 packages
[08EC:0868][2014-05-25T00:22:25]i000: Registry key not found. Key = 'SOFTWARE\Microsoft\NET Framework Setup\NDP\v4\Client'
[08EC:0868][2014-05-25T00:22:25]i052: Condition 'NETFRAMEWORK40CLIENT' evaluates to false.
[08EC:0868][2014-05-25T00:22:25]i101: Detected package: Avira.OE.Setup.Prerequisites.exe, state: Absent, cached: None
[08EC:0868][2014-05-25T00:22:25]i101: Detected package: NetFx40ClientWeb, state: Absent, cached: None
[08EC:0868][2014-05-25T00:22:25]i101: Detected package: Id.Avira.OE.Setup.Msi, state: Absent, cached: None
[08EC:0868][2014-05-25T00:22:25]i052: Condition 'NTProductType = 1 AND      (          ((VersionNT = v5.1) AND (ServicePackLevel >= 3)) OR           ((VersionNT64 = v5.2) AND (ServicePackLevel >= 2)) OR           ((VersionNT = v6.0)) OR           ((VersionNT = v6.1)) OR           (VersionNT >= v6.2)      )' evaluates to false.
[08EC:0868][2014-05-25T00:22:25]e000: Error 0x81f40001: Bundle condition evaluated to false: NTProductType = 1 AND      (          ((VersionNT = v5.1) AND (ServicePackLevel >= 3)) OR           ((VersionNT64 = v5.2) AND (ServicePackLevel >= 2)) OR           ((VersionNT = v6.0)) OR           ((VersionNT = v6.1)) OR           (VersionNT >= v6.2)      )
[08EC:0868][2014-05-25T00:22:25]i199: Detect complete, result: 0x0


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#2 bloopie

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Posted 25 May 2014 - 02:10 PM

Hello kennylim,
 
First, in case you weren't aware, Windows XP is currently End Of Life and it will have no more security updates. But if you're already aware of that, see the below:
 
It looks like you're running XP with Service Pack 2! The latest service pack for XP is SP3. I would suggest you update to Service Pack 3 asap (an SP2 system is extremely vulnerable to malware attacks)! You can do so from here: http://www.microsoft.com/en-us/download/details.aspx?id=24
 
If you cannot install SP3, then there may be a possible problem with WGA. This may be preventing you from installing that service pack.

  • Please download MGADiag and save it to your desktop.
  • Double click the mgadiag.png icon on your desktop.
  • Click Continue
  • Click Copy
  • Go to Start -> Run and type in "Notepad"
  • Go to Edit -> Paste in notepad.
  • x out all of the numbers and letters in the line beginning with "Windows Product Key:"
  • Copy and paste that log here.

==========
 
Aside from that, it looks like you might need to also update your .NET Framework for the Avira installation to be successful. This is worth a try if you cannot update to SP3. :wink:
 
====================

 

Either way, post back the results of the MGA diagnostic in your next reply and let us know how it goes. :thumbup2:
 
bloopie



#3 UpgradeMe

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Posted 25 May 2014 - 02:17 PM

As bloopie says, it looks like you need to add Service Pack 3 for XP and all of the updates for SP3...

 

Looks also to me like the installer was looking for the .NET Framework 4 Clent.  If you check add/remove and put a check box in the show updates box at the top, you should be able to scroll down and see which versions of Microsoft .NET Framework are installed.  If you don't have the version 4 client, you could install it.  There are updates from MS for it too, so it might be a good idea to use the Help and Support client on your start menu to check for those...


Edited by UpgradeMe, 25 May 2014 - 02:19 PM.


#4 bloopie

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Posted 25 May 2014 - 02:58 PM

Hello UpgradeMe,

 

Looks also to me like the installer was looking for the .NET Framework 4 Clent.

Correct indeed! :) And that's why I suggested the .NET update :wink: ...but the problem here, is that he may have a pirated copy of Windows XP, and so acquiring all the Windows updates may not be possible.

 

But we shall see...if the suggestions do not work (and the software is pirated), then I'm afraid that's as far as I'm willing to go here.

 

bloopie



#5 nettechindia

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Posted 01 June 2014 - 03:34 AM

Sometimes such issue happens if you had installed any other antivirus also this could create problem.



#6 Fascist Nation

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Posted 01 June 2014 - 07:16 PM

I guess I would suggest running Belarc Advisor and determining if SP3 and Net Frameworks 4 is installed, which I agree it looks like SP2 is the last service pack.  If you are going to run XP online you should at least have it completely up to date.  I will say SP3 will tax a 2Gb or less system.

 

I should say I found no stated requirement for NET Framework anything on Avira's website system reqs. or forum.  But it sure looks like it is looking for 4.


Edited by Fascist Nation, 01 June 2014 - 07:30 PM.


#7 hamluis

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Posted 02 June 2014 - 08:42 AM

OP previously posted below in MRL topic, http://www.bleepingcomputer.com/forums/t/535050/redirect-multiple-pop-ups-and-new-windows-tabs-opening/ /

 

Posted 24 May 2014 - 10:15 AM

Hello Jo,

 

I am not too sure whether my Windows is of a genuine copy...

 

The MRL forum is the only BC forum where such questions/issues can go unchecked.  The forum rules specifically prohibit assistance where there is an issue or question re whether the system has a valid, genuine copy of Windows installed.

 

This is the XP O/S forun and such assertions need address here.

 

This topic is closed until the OP clarifies the quote above or firmly establishes that a valid license exists for current install of Windows on system.  OP may respond to me via PM, if he has any questions or relevant info concerning my actions.

 

Louis

 


Edited by hamluis, 02 June 2014 - 08:45 AM.





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