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Windows 7 Crashed

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#1 isabel5


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Posted 24 May 2014 - 06:37 PM

My windows 7 I think has crashed. First I was locked out by forgetting a password, and I did some things that were suggested, and now when I turn it on, no matter what it says on the bottom, loading windows files. But then I can't get a login screen and if I push F8 I get the choice going back to the loading windows files. If I push F11 It says on the top(highlited) windows 7, in the middle it says for more help press F8 , and the tab key won't go there. It goes to windows diagnostics and then it won't let me do system restore or windows recovery, I can get to command prompt and then I don't know what to do. If you all could help me I would appreciate it a lot. Sorry Silgab for your issues. Thank you, isabel5

*Split from http://www.bleepingcomputer.com/forums/t/535399/windows-crashes/ ~ Queen-Evie*


I see that quite a few people are looking at my forum issue. Does anyone know if this can be fixed  and how or is it a completely crashed PC??

Edited by isabel5, 24 May 2014 - 10:17 PM.

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#2 Chris Cosgrove

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Posted 25 May 2014 - 05:12 PM

Since you managed to post here, can I assume you have access to another, working, computer ?  Then I suggest you borrow or make a Windows repair disc and try repairing your computer with that. There is a tutorial on BC which tells you how to make the disc and how to use it :-




The only thing to note is that Win 7 comes in two varieties - as does the repair disc - 32 and 64 bit, and you need the appropriate repair disc. Trying to use the wrong one will do absolutely no harm,it just won't work!  If you don't know which type of system you are running you may have to make one each of both types.


It is very easy to use the repair disc. Power up the computer - it doesn't matter if it doesn't boot or not - so as to open your CD / DVD drive. Put the disc in and turn off the computer. Then start it up again and it will boot from the disc, then choose the repair option when it boots and let it do its thing.


NOTE: To get the computer to boot from the repair DVD you may need to go into BIOS to change the boot priority order to make your CD / DVD drive the first item. This is quite simple, but if you don't know how to do it post back and we will talk you through the process.


Chris Cosgrove

#3 dc3


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Posted 25 May 2014 - 06:00 PM

Instructions for a Windows 7 Repair installation.
A Windows 7 Repair Installation will require a installation disc.
If you do not have a Windows 7 installation disc you can download a free legal ISO image of Windows 7 SP1 at  Windows 7 Forums.  You will need to download the same version of Windows 7 that you have installed,  This image is hosted by the Digital River store which is an official distribution partner of Microsoft.  This is a genuine untouched image which is safe to download. 
Attention:  If you do have a Windows installation disc, skip Part A and go to Part B, Step 1b.
Part A, Steps 1a - 6a
How to burn ISO image using Windows Burn Disk Image.
Notice:  This applies only to Windows 7 and Windows 8, earlier versions do not have this.
1.  Place a blank CD or DVD in the tray of your optical drive and close the tray.
2.  After you have downloaded the ISO image you want to burn right click on the Start orb, then choose Windows Explorer.
3.  When Explorer opens click on Downloads in the left pane.  Scroll down till you find the ISO file you want and double click on it.  Click on Burn Disk Image.
4.  In the image below you will see Dick] burner:, this should be set to the optical drive you want to use.  Click on Verify disc after burning if you want to Windows to verity the disc image after burn.  Click on burn.
5.  In the image below you can see that the green progress bar, when the image is finished burning the bar will be filled.
6.  After the image has completed being burned click on Close
Please note:  In order to boot from this DVD you may need to change the boot order in the BIOS so that the CD/DVD-ROM is the first device in the boot order, and the hdd is the second device.
Part B, Steps 1b - 10b
1b)  Place the installation disc in the tray of the CD/DVD drive, close the tray and restart the computer.
2b)  You will be prompted to press any key to start the installation, I find the space bar handy.
At this point the setup process will load files, this will take several minutes.
3b)  You will now need to choose the  Language, Time, currency format, and Keyboard or input method that you'd like to use.
After this is done click on Next.
4b)  Click on the Repair your computer link at the bottom-left of the Install Windows window.
This link will begin the Windows 7 System Recovery Options.
5b)  System Recovery Options will now search your hard drive(s) for any Windows 7 installations.  This will take several minutes.
No participation is required on your part at this time, wait till it has finished and the next window opens.
6b)  Choose the Windows 7 installation that you'd like to perform the Startup Repair on, then click on Next
7b)  Click on the Startup Repair link from list of recovery tools in System Recovery Options.
For a future reference, there are several other diagnostic and recovery tools available in the Windows 7 System Recovery Options including System Restore, System Image Recovery, Windows Memory Diagnostic, and Command Prompt.
8b)  The Startup Repair tool will now search for problems in the system files.
If Startup Repair finds a problem with any system files the tool may suggest a solution which you will need to confirm, or may solve the problem automatically.
9b)  Startup Repair will now attempt to repair whatever problems it found with system files.  
Note:  If Startup Repair did not find any problems with system files you won't see this step.
Important: Your computer may or may not restart several times during this repair process.  This is normal, you should allow it to continue until you see the Restart your computer to complete the repairs window. 
10b)  Click on Finish, this will restart your computer.
It is possible that the Startup Repair will not be able to fix the problem.  If the Startup Repair tool determines this, it may automatically run the the repair after your computer restarts.  If it does not automatically run the repair but you are still having problems with Windows 7 repeat these steps to run Startup Repair again manually.

Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.





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