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Nextcoup removal


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3 replies to this topic

#1 kdad42

kdad42

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  • Local time:03:07 PM

Posted 24 May 2014 - 06:17 PM

Hi All,

 

I am trying to remove nextcoup adware.  I have run all the major malware removal tools - malwarebytes, hitman, spybot, etc.  I have also tried an uninstall through control panel.  The uninstall gives the option to remove and auto restart.  Upon restart it reinstalled itself with a different name but still references http://nextcoup.info.  The current name listed in control panel is: Webbiinig.

 

I have been cleaning my pc all day and this is the one I can't get rid off.

 

Thanks in advance for any help you can give me.

 

 



BC AdBot (Login to Remove)

 


#2 Broni

Broni

    The Coolest BC Computer


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  • Location:Daly City, CA
  • Local time:01:07 PM

Posted 25 May 2014 - 02:20 PM

Welcome aboard p22002758.gif

 

p22002970.gif Download Security Check from here or here and save it to your Desktop.

  • Double-click SecurityCheck.exe
  • Follow the onscreen instructions inside of the black box.
  • A Notepad document should open automatically called checkup.txt; please post the contents of that document.

NOTE 1. If one of your security applications (e.g., third-party firewall) requests permission to allow DIG.EXE access the Internet, allow it to do so.
NOTE 2 SecurityCheck may produce some false warning(s), so leave the results reading to me.

p22002970.gif Please download Farbar Service Scanner (FSS) and run it on the computer with the issue.
  • Make sure the following options are checked:
    • Internet Services
    • Windows Firewall
    • System Restore
    • Security Center/Action Center
    • Windows Update
    • Windows Defender
    • Other Services
  • Press "Scan".
  • It will create a log (FSS.txt) in the same directory the tool is run.
  • Please copy and paste the log to your reply.


p22002970.gif Please download MiniToolBox and run it.

Checkmark following boxes:
  • Report IE Proxy Settings
  • Report FF Proxy Settings
  • List content of Hosts
  • List IP configuration
  • List Winsock Entries
  • List last 10 Event Viewer log
  • List Installed Programs
  • List Devices (do NOT change any settings here)
  • List Users, Partitions and Memory size
  • List Restore Points

Click Go and post the result.

p22002970.gif Please download Malwarebytes Anti-Malware to your desktop.
NOTE. If you already have MBAM 2.0 installed scroll down.

  • Double-click mb3-setup-1878.1878-3.5.1.2522.exe and follow the prompts to install the program.
  • At the end, be sure a checkmark is placed next to the following:

    • Launch Malwarebytes Anti-Malware
    • A 14 day trial of the Premium features is pre-selected. You may deselect this if you wish, and it will not diminish the scanning and removal capabilities of the program.

  • Click Finish.
  • On the Dashboard, click the 'Update Now >>' link
  • After the update completes, click the 'Scan Now >>' button.
  • Or, on the Dashboard, click the Scan Now >> button.
  • If an update is available, click the Update Now button.
  • A Threat Scan will begin.
  • When the scan is complete, if there have been detections, click Apply Actions to allow MBAM to clean what was detected.
  • In most cases, a restart will be required.
  • Wait for the prompt to restart the computer to appear, then click on Yes.



If you already have MBAM 2.0 installed:

  • On the Dashboard, click the 'Update Now >>' link
  • After the update completes, click the 'Scan Now >>' button.
  • Or, on the Dashboard, click the Scan Now >> button.
  • If an update is available, click the Update Now button.
  • A Threat Scan will begin.
  • When the scan is complete, if there have been detections, click Apply Actions to allow MBAM to clean what was detected.
  • In most cases, a restart will be required.
  • Wait for the prompt to restart the computer to appear, then click on Yes.


How to get logs:
(Export log to save as txt)


  • After the restart once you are back at your desktop, open MBAM once more.
  • Click on the History tab > Application Logs.
  • Double click on the scan log which shows the Date and time of the scan just performed.
  • Click 'Export'.
  • Click 'Text file (*.txt)'
  • In the Save File dialog box which appears, click on Desktop.
  • In the File name: box type a name for your scan log.
  • A message box named 'File Saved' should appear stating "Your file has been successfully exported".
  • Click Ok
  • Attach that saved log to your next reply.



(Copy to clipboard for pasting into forum replies or tickets)

  • After the restart once you are back at your desktop, open MBAM once more.
  • Click on the History tab > Application Logs.
  • Double click on the scan log which shows the Date and time of the scan just performed.
  • Click 'Copy to Clipboard'
  • Paste the contents of the clipboard into your reply.


p22002970.gifDownload Malwarebytes Anti-Rootkit from HERE to your Desktop.
  • Unzip downloaded file.
  • Open the folder where the contents were unzipped and run mbar.exe
  • Follow the instructions in the wizard to update and allow the program to scan your computer for threats.
  • DO NOT click on the Cleanup button. Simply exit the program.
  • When done, please post the two logs produced they will be in the MBAR folder..... mbar-log-xxxxx.txt and system-log.txt


p22002970.gif Please download Rkill (courtesy of BleepingComputer.com) to your desktop.
There are 2 different versions. If one of them won't run then download and try to run the other one.
You only need to get one of these to run, not all of them. You may get warnings from your antivirus about this tool, ignore them or shutdown your antivirus.

rKill.exe: http://www.bleepingcomputer.com/download/rkill/dl/10/
iExplore.exe (renamed rKill.exe): http://www.bleepingcomputer.com/download/rkill/dl/11/

  • Double-click on the Rkill desktop icon to run the tool.
  • If using Vista or Windows 7 right-click on it and choose Run As Administrator.
  • A black DOS box will briefly flash and then disappear. This is normal and indicates the tool ran successfully.
  • If not, delete the file, then download and use the one provided in Link 2.
  • Do not reboot until instructed.
  • If the tool does not run from any of the links provided, please let me know.


If normal mode still doesn't work, run the tool from safe mode.

When the scan is done Notepad will open with rKill log.
Post it in your next reply.

NOTE. rKill.txt log will also be present on your desktop.

NOTE Do NOT wrap your logs in "quote" or "code" brackets.
Do NOT use spoilers.
Do NOT edit your reply to post additional logs. Create new reply. I'll not get any email notifications about edits so I won't know you posted something new.


My Website

My help doesn't cost a penny, but if you'd like to consider a donation, click DONATE

 


#3 kdad42

kdad42
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  • Local time:03:07 PM

Posted 25 May 2014 - 08:37 PM

Hi, thanks so much for your reply.

 

Here goes!

 

 Results of screen317's Security Check version 0.99.83  
 Windows 7 Service Pack 1 x64 (UAC is disabled!)  
 Internet Explorer 11  
``````````````Antivirus/Firewall Check:`````````````` 
 Windows Firewall Enabled!  
Microsoft Security Essentials   
 Antivirus up to date!  
`````````Anti-malware/Other Utilities Check:````````` 
 Spybot - Search & Destroy 
 Java 7 Update 55  
 Adobe Reader XI  
 Google Chrome 34.0.1847.131  
 Google Chrome 34.0.1847.137  
````````Process Check: objlist.exe by Laurent````````  
 Microsoft Security Essentials MSMpEng.exe 
 Microsoft Security Essentials msseces.exe 
 Spybot Teatimer.exe is disabled! 
`````````````````System Health check````````````````` 
 Total Fragmentation on Drive C: 5% 
````````````````````End of Log`````````````````````` 
 
 

Farbar Service Scanner Version: 21-05-2014
Ran by Jacob (administrator) on 25-05-2014 at 16:22:49
Running from "C:\Users\Jacob\Downloads"
Microsoft Windows 7 Home Premium  Service Pack 1 (X64)
Boot Mode: Normal
****************************************************************
 
Internet Services:
============
 
Connection Status:
==============
Localhost is accessible.
LAN connected.
Google IP is accessible.
Google.com is accessible.
Yahoo.com is accessible.
 
 
Windows Firewall:
=============
 
Firewall Disabled Policy: 
==================
 
 
System Restore:
============
 
System Restore Disabled Policy: 
========================
 
 
Action Center:
============
 
 
Windows Update:
============
 
Windows Autoupdate Disabled Policy: 
============================
 
 
Windows Defender:
==============
WinDefend Service is not running. Checking service configuration:
The start type of WinDefend service is set to Demand. The default start type is Auto.
The ImagePath of WinDefend service is OK.
The ServiceDll of WinDefend service is OK.
 
 
Windows Defender Disabled Policy: 
==========================
[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows Defender]
"DisableAntiSpyware"=DWORD:1
 
 
Other Services:
==============
 
 
File Check:
========
C:\Windows\System32\nsisvc.dll => MD5 is legit
C:\Windows\System32\drivers\nsiproxy.sys => MD5 is legit
C:\Windows\System32\dhcpcore.dll => MD5 is legit
C:\Windows\System32\drivers\afd.sys => MD5 is legit
C:\Windows\System32\drivers\tdx.sys => MD5 is legit
C:\Windows\System32\Drivers\tcpip.sys => MD5 is legit
C:\Windows\System32\dnsrslvr.dll => MD5 is legit
C:\Windows\System32\mpssvc.dll => MD5 is legit
C:\Windows\System32\bfe.dll => MD5 is legit
C:\Windows\System32\drivers\mpsdrv.sys => MD5 is legit
C:\Windows\System32\SDRSVC.dll => MD5 is legit
C:\Windows\System32\vssvc.exe => MD5 is legit
C:\Windows\System32\wscsvc.dll => MD5 is legit
C:\Windows\System32\wbem\WMIsvc.dll => MD5 is legit
C:\Windows\System32\wuaueng.dll => MD5 is legit
C:\Windows\System32\qmgr.dll => MD5 is legit
C:\Windows\System32\es.dll => MD5 is legit
C:\Windows\System32\cryptsvc.dll => MD5 is legit
C:\Program Files\Windows Defender\MpSvc.dll => MD5 is legit
C:\Windows\System32\ipnathlp.dll => MD5 is legit
C:\Windows\System32\iphlpsvc.dll => MD5 is legit
C:\Windows\System32\svchost.exe => MD5 is legit
C:\Windows\System32\rpcss.dll => MD5 is legit
 
 
**** End of log ****
 
 

MiniToolBox by Farbar  Version: 23-01-2014
Ran by Jacob (administrator) on 25-05-2014 at 16:24:54
Running from "C:\Users\Jacob\Downloads"
Microsoft Windows 7 Home Premium  Service Pack 1 (X64)
Boot Mode: Normal
***************************************************************************
 
========================= IE Proxy Settings: ============================== 
 
Proxy is not enabled.
No Proxy Server is set.
========================= Hosts content: =================================
127.0.0.1 localhost
127.0.0.1 localhost
 
========================= IP Configuration: ================================
 
Ralink RT3090 802.11n WiFi Adapter = Wireless Network Connection (Connected)
Realtek PCIe GBE Family Controller = Local Area Connection (Media disconnected)
 
 
# ----------------------------------
# IPv4 Configuration
# ----------------------------------
pushd interface ipv4
 
reset
set global icmpredirects=enabled
add route prefix=169.254.0.0/16 interface="iftype0_0" nexthop=192.168.0.179 metric=1 publish=Yes
 
 
popd
# End of IPv4 configuration
 
 
 
Windows IP Configuration
 
   Host Name . . . . . . . . . . . . : Faja-PC
   Primary Dns Suffix  . . . . . . . : 
   Node Type . . . . . . . . . . . . : Hybrid
   IP Routing Enabled. . . . . . . . : No
   WINS Proxy Enabled. . . . . . . . : No
 
Ethernet adapter Local Area Connection:
 
   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . : 
   Description . . . . . . . . . . . : Realtek PCIe GBE Family Controller
   Physical Address. . . . . . . . . : F0-DE-F1-94-E7-E9
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes
 
Wireless LAN adapter Wireless Network Connection:
 
   Connection-specific DNS Suffix  . : 
   Description . . . . . . . . . . . : Ralink RT3090 802.11n WiFi Adapter
   Physical Address. . . . . . . . . : 94-39-E5-47-22-D0
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes
   Link-local IPv6 Address . . . . . : fe80::3465:ff20:772a:9151%11(Preferred) 
   IPv4 Address. . . . . . . . . . . : 192.168.1.12(Preferred) 
   Subnet Mask . . . . . . . . . . . : 255.255.255.0
   Lease Obtained. . . . . . . . . . : Saturday, May 24, 2014 12:25:55 PM
   Lease Expires . . . . . . . . . . : Monday, May 26, 2014 2:47:24 PM
   Default Gateway . . . . . . . . . : 192.168.1.1
   DHCP Server . . . . . . . . . . . : 192.168.1.1
   DHCPv6 IAID . . . . . . . . . . . : 194263525
   DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-16-16-74-CE-94-39-E5-47-22-D0
   DNS Servers . . . . . . . . . . . : 192.168.1.1
   NetBIOS over Tcpip. . . . . . . . : Enabled
 
Tunnel adapter isatap.{1EDC5478-79C2-4CEE-9952-18E10174C2C3}:
 
   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . : 
   Description . . . . . . . . . . . : Microsoft ISATAP Adapter
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes
 
Tunnel adapter Local Area Connection* 11:
 
   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . : 
   Description . . . . . . . . . . . : Microsoft 6to4 Adapter
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes
 
Tunnel adapter isatap.{71A215C5-B1D6-4048-A939-F490268837BA}:
 
   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . : 
   Description . . . . . . . . . . . : Microsoft ISATAP Adapter #2
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes
 
Tunnel adapter Teredo Tunneling Pseudo-Interface:
 
   Connection-specific DNS Suffix  . : 
   Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes
   IPv6 Address. . . . . . . . . . . : 2001:0:9d38:6ab8:2c30:1ba7:bb42:1fec(Preferred) 
   Link-local IPv6 Address . . . . . : fe80::2c30:1ba7:bb42:1fec%15(Preferred) 
   Default Gateway . . . . . . . . . : ::
   NetBIOS over Tcpip. . . . . . . . : Disabled
Server:  UnKnown
Address:  192.168.1.1
 
Name:    google.com
Addresses:  2607:f8b0:4010:801::1005
 74.125.239.128
 74.125.239.135
 74.125.239.136
 74.125.239.142
 74.125.239.131
 74.125.239.132
 74.125.239.134
 74.125.239.137
 74.125.239.130
 74.125.239.129
 74.125.239.133
 
 
Pinging google.com [74.125.239.137] with 32 bytes of data:
Reply from 74.125.239.137: bytes=32 time=63ms TTL=52
Reply from 74.125.239.137: bytes=32 time=66ms TTL=52
 
Ping statistics for 74.125.239.137:
    Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 63ms, Maximum = 66ms, Average = 64ms
Server:  UnKnown
Address:  192.168.1.1
 
Name:    yahoo.com
Addresses:  98.139.183.24
 98.138.253.109
 206.190.36.45
 
 
Pinging yahoo.com [98.139.183.24] with 32 bytes of data:
Reply from 98.139.183.24: bytes=32 time=59ms TTL=47
Reply from 98.139.183.24: bytes=32 time=65ms TTL=46
 
Ping statistics for 98.139.183.24:
    Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 59ms, Maximum = 65ms, Average = 62ms
 
Pinging 127.0.0.1 with 32 bytes of data:
Reply from 127.0.0.1: bytes=32 time<1ms TTL=128
Reply from 127.0.0.1: bytes=32 time<1ms TTL=128
 
Ping statistics for 127.0.0.1:
    Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 0ms, Maximum = 0ms, Average = 0ms
===========================================================================
Interface List
 12...f0 de f1 94 e7 e9 ......Realtek PCIe GBE Family Controller
 11...94 39 e5 47 22 d0 ......Ralink RT3090 802.11n WiFi Adapter
  1...........................Software Loopback Interface 1
 16...00 00 00 00 00 00 00 e0 Microsoft ISATAP Adapter
 13...00 00 00 00 00 00 00 e0 Microsoft 6to4 Adapter
 26...00 00 00 00 00 00 00 e0 Microsoft ISATAP Adapter #2
 15...00 00 00 00 00 00 00 e0 Teredo Tunneling Pseudo-Interface
===========================================================================
 
IPv4 Route Table
===========================================================================
Active Routes:
Network Destination        Netmask          Gateway       Interface  Metric
          0.0.0.0          0.0.0.0      192.168.1.1     192.168.1.12     40
        127.0.0.0        255.0.0.0         On-link         127.0.0.1    306
        127.0.0.1  255.255.255.255         On-link         127.0.0.1    306
  127.255.255.255  255.255.255.255         On-link         127.0.0.1    306
      169.254.0.0      255.255.0.0         On-link      192.168.1.12    321
  169.254.255.255  255.255.255.255         On-link      192.168.1.12    296
      192.168.1.0    255.255.255.0         On-link      192.168.1.12    296
     192.168.1.12  255.255.255.255         On-link      192.168.1.12    296
    192.168.1.255  255.255.255.255         On-link      192.168.1.12    296
        224.0.0.0        240.0.0.0         On-link         127.0.0.1    306
        224.0.0.0        240.0.0.0         On-link      192.168.1.12    296
  255.255.255.255  255.255.255.255         On-link         127.0.0.1    306
  255.255.255.255  255.255.255.255         On-link      192.168.1.12    296
===========================================================================
Persistent Routes:
  Network Address          Netmask  Gateway Address  Metric
      169.254.0.0      255.255.0.0    192.168.0.179       1
===========================================================================
 
IPv6 Route Table
===========================================================================
Active Routes:
 If Metric Network Destination      Gateway
 15     58 ::/0                     On-link
  1    306 ::1/128                  On-link
 15     58 2001::/32                On-link
 15    306 2001:0:9d38:6ab8:2c30:1ba7:bb42:1fec/128
                                    On-link
 11    296 fe80::/64                On-link
 15    306 fe80::/64                On-link
 15    306 fe80::2c30:1ba7:bb42:1fec/128
                                    On-link
 11    296 fe80::3465:ff20:772a:9151/128
                                    On-link
  1    306 ff00::/8                 On-link
 15    306 ff00::/8                 On-link
 11    296 ff00::/8                 On-link
===========================================================================
Persistent Routes:
  None
========================= Winsock entries =====================================
 
Catalog5 01 C:\windows\SysWOW64\NLAapi.dll [52224] (Microsoft Corporation)
Catalog5 02 C:\windows\SysWOW64\napinsp.dll [52224] (Microsoft Corporation)
Catalog5 03 C:\windows\SysWOW64\pnrpnsp.dll [65024] (Microsoft Corporation)
Catalog5 04 C:\windows\SysWOW64\pnrpnsp.dll [65024] (Microsoft Corporation)
Catalog5 05 C:\windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
Catalog5 06 C:\windows\SysWOW64\winrnr.dll [20992] (Microsoft Corporation)
Catalog5 07 C:\windows\SysWOW64\wshbth.dll [36352] (Microsoft Corporation)
Catalog5 08 C:\Program Files (x86)\Bonjour\mdnsNSP.dll [121704] (Apple Inc.)
Catalog5 09 C:\Program Files (x86)\Common Files\Microsoft Shared\Windows Live\WLIDNSP.DLL [145648] (Microsoft Corp.)
Catalog5 10 C:\Program Files (x86)\Common Files\Microsoft Shared\Windows Live\WLIDNSP.DLL [145648] (Microsoft Corp.)
Catalog9 01 C:\windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 02 C:\windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 03 C:\windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 04 C:\windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 05 C:\windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 06 C:\windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 07 C:\windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 08 C:\windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 09 C:\windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 10 C:\windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 11 C:\windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
x64-Catalog5 01 C:\Windows\System32\NLAapi.dll [70656] (Microsoft Corporation)
x64-Catalog5 02 C:\Windows\System32\napinsp.dll [68096] (Microsoft Corporation)
x64-Catalog5 03 C:\Windows\System32\pnrpnsp.dll [86016] (Microsoft Corporation)
x64-Catalog5 04 C:\Windows\System32\pnrpnsp.dll [86016] (Microsoft Corporation)
x64-Catalog5 05 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
x64-Catalog5 06 C:\Windows\System32\winrnr.dll [28672] (Microsoft Corporation)
x64-Catalog5 07 C:\Windows\System32\wshbth.dll [47104] (Microsoft Corporation)
x64-Catalog5 08 C:\Program Files\Bonjour\mdnsNSP.dll [132968] (Apple Inc.)
x64-Catalog5 09 C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDNSP.DLL [171760] (Microsoft Corp.)
x64-Catalog5 10 C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDNSP.DLL [171760] (Microsoft Corp.)
x64-Catalog9 01 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
x64-Catalog9 02 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
x64-Catalog9 03 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
x64-Catalog9 04 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
x64-Catalog9 05 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
x64-Catalog9 06 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
x64-Catalog9 07 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
x64-Catalog9 08 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
x64-Catalog9 09 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
x64-Catalog9 10 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
x64-Catalog9 11 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
 
========================= Event log errors: ===============================
 
Application errors:
==================
Error: (05/25/2014 04:01:44 PM) (Source: Application Error) (User: )
Description: Faulting application name: EgisTSR.exe, version: 7.0.43.0, time stamp: 0x4d064023
Faulting module name: MSVCR90.dll, version: 9.0.30729.6161, time stamp: 0x4dace5b9
Exception code: 0xc0000005
Fault offset: 0x00025e37
Faulting process id: 0x320
Faulting application start time: 0xEgisTSR.exe0
Faulting application path: EgisTSR.exe1
Faulting module path: EgisTSR.exe2
Report Id: EgisTSR.exe3
 
Error: (05/25/2014 02:51:48 PM) (Source: Microsoft-Windows-LoadPerf) (User: NT AUTHORITY)
Description: Unloading the performance counter strings for service WmiApRpl (WmiApRpl) failed. The first DWORD in the Data section contains the error code.
 
Error: (05/25/2014 02:51:48 PM) (Source: Microsoft-Windows-LoadPerf) (User: NT AUTHORITY)
Description: The performance strings in the Performance registry value is corrupted when process Performance extension counter provider. The BaseIndex value from the Performance registry is the first DWORD in the Data section, LastCounter value is the second DWORD in the Data section, and LastHelp value is the third DWORD in the Data section.
 
Error: (05/25/2014 02:47:22 PM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: m->NextScheduledSPRetry 3685259
 
Error: (05/25/2014 02:47:22 PM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: m->NextScheduledEvent 3685259
 
Error: (05/25/2014 02:47:22 PM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: Continuously busy for more than a second
 
Error: (05/25/2014 01:46:01 PM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: m->NextScheduledSPRetry 5133
 
Error: (05/25/2014 01:46:01 PM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: m->NextScheduledEvent 5133
 
Error: (05/25/2014 01:46:01 PM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: Continuously busy for more than a second
 
Error: (05/25/2014 01:46:00 PM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: m->NextScheduledSPRetry 3932
 
 
System errors:
=============
Error: (05/25/2014 02:47:24 PM) (Source: DCOM) (User: )
Description: {995C996E-D918-4A8C-A302-45719A6F4EA7}
 
Error: (05/24/2014 00:25:56 PM) (Source: Service Control Manager) (User: )
Description: The McAfee SiteAdvisor Service service failed to start due to the following error: 
%%2
 
Error: (05/24/2014 00:24:41 PM) (Source: Service Control Manager) (User: )
Description: The Computer Browser service depends on the Server service which failed to start because of the following error: 
%%1068
 
Error: (05/24/2014 00:24:41 PM) (Source: Service Control Manager) (User: )
Description: The Computer Browser service depends on the Server service which failed to start because of the following error: 
%%1068
 
Error: (05/24/2014 00:24:41 PM) (Source: Service Control Manager) (User: )
Description: The Computer Browser service depends on the Server service which failed to start because of the following error: 
%%1068
 
Error: (05/24/2014 00:22:35 PM) (Source: Service Control Manager) (User: )
Description: The Computer Browser service depends on the Server service which failed to start because of the following error: 
%%1068
 
Error: (05/24/2014 00:22:35 PM) (Source: Service Control Manager) (User: )
Description: The Computer Browser service depends on the Server service which failed to start because of the following error: 
%%1068
 
Error: (05/24/2014 00:22:35 PM) (Source: Service Control Manager) (User: )
Description: The Computer Browser service depends on the Server service which failed to start because of the following error: 
%%1068
 
Error: (05/24/2014 00:17:35 PM) (Source: Service Control Manager) (User: )
Description: The Computer Browser service depends on the Server service which failed to start because of the following error: 
%%1068
 
Error: (05/24/2014 00:17:35 PM) (Source: Service Control Manager) (User: )
Description: The Computer Browser service depends on the Server service which failed to start because of the following error: 
%%1068
 
 
Microsoft Office Sessions:
=========================
Error: (05/25/2014 04:01:44 PM) (Source: Application Error)(User: )
Description: EgisTSR.exe7.0.43.04d064023MSVCR90.dll9.0.30729.61614dace5b9c000000500025e3732001cf785c871388d4C:\Program Files (x86)\EgisTec BioExcess\EgisTSR.exeC:\windows\WinSxS\x86_microsoft.vc90.crt_1fc8b3b9a1e18e3b_9.0.30729.6161_none_50934f2ebcb7eb57\MSVCR90.dllc6714e26-e44f-11e3-b9fe-f0def194e7e9
 
Error: (05/25/2014 02:51:48 PM) (Source: Microsoft-Windows-LoadPerf)(User: NT AUTHORITY)
Description: WmiApRplWmiApRpl8F20300004D070000
 
Error: (05/25/2014 02:51:48 PM) (Source: Microsoft-Windows-LoadPerf)(User: NT AUTHORITY)
Description: Performance1637070000000000000000000009030000
 
Error: (05/25/2014 02:47:22 PM) (Source: Bonjour Service)(User: )
Description: Task Scheduling Error: m->NextScheduledSPRetry 3685259
 
Error: (05/25/2014 02:47:22 PM) (Source: Bonjour Service)(User: )
Description: Task Scheduling Error: m->NextScheduledEvent 3685259
 
Error: (05/25/2014 02:47:22 PM) (Source: Bonjour Service)(User: )
Description: Task Scheduling Error: Continuously busy for more than a second
 
Error: (05/25/2014 01:46:01 PM) (Source: Bonjour Service)(User: )
Description: Task Scheduling Error: m->NextScheduledSPRetry 5133
 
Error: (05/25/2014 01:46:01 PM) (Source: Bonjour Service)(User: )
Description: Task Scheduling Error: m->NextScheduledEvent 5133
 
Error: (05/25/2014 01:46:01 PM) (Source: Bonjour Service)(User: )
Description: Task Scheduling Error: Continuously busy for more than a second
 
Error: (05/25/2014 01:46:00 PM) (Source: Bonjour Service)(User: )
Description: Task Scheduling Error: m->NextScheduledSPRetry 3932
 
 
=========================== Installed Programs ============================
 
7-Zip 9.20 (x64 edition) (Version: 9.20.00.0)
7-Zip 9.21 (Version: 9.21.00.0)
Ace of Spades
Adobe AIR (Version: 3.7.0.1860)
Adobe Flash Player 13 ActiveX (Version: 13.0.0.214)
Adobe Reader XI (11.0.07) (Version: 11.0.07)
Alien Swarm
Amazon MP3 Downloader 1.0.17 (Version: 1.0.17)
Amazon Music Importer (Version: 2.1.0)
AMD APP SDK Runtime (Version: 2.4.650.9)
AMD Media Foundation Decoders (Version: 1.0.60628.2255)
AMD VISION Engine Control Center (Version: 2011.0628.2340.40663)
Apple Application Support (Version: 2.1.6)
Apple Mobile Device Support (Version: 4.0.0.97)
Apple Software Update (Version: 2.1.3.127)
Arma 2
ATI AVIVO64 Codecs (Version: 11.6.0.10628)
ATI Catalyst Install Manager (Version: 3.0.829.0)
AudibleManager (Version: 2002205934.48.56.2632530)
Auslogics DiskDefrag (Version: 4.5.5.0)
Bandicam (Version: 1.9.5.510)
Bandisoft MPEG-1 Decoder
BattlEye Uninstall
Best Buy pc app (Version: 3.2.2.1)
BioExcess (Version: 7.0.67.0)
Bonjour (Version: 3.0.0.10)
Canon IJ Network Scanner Selector EX
Canon IJ Network Tool
Canon MP Navigator EX 4.1
Canon MX410 series MP Drivers
Canon MX410 series User Registration
Canon My Printer
Catalyst Control Center - Branding (Version: 1.00.0000)
Catalyst Control Center Graphics Previews Common (Version: 2011.0628.2340.40663)
Catalyst Control Center InstallProxy (Version: 2011.0628.2340.40663)
Catalyst Control Center Localization All (Version: 2011.0628.2340.40663)
Catalyst Control Center Profiles Mobile (Version: 2011.0628.2340.40663)
CCC Help Chinese Standard (Version: 2011.0628.2339.40663)
CCC Help Chinese Traditional (Version: 2011.0628.2339.40663)
CCC Help Czech (Version: 2011.0628.2339.40663)
CCC Help Danish (Version: 2011.0628.2339.40663)
CCC Help Dutch (Version: 2011.0628.2339.40663)
CCC Help English (Version: 2011.0628.2339.40663)
CCC Help Finnish (Version: 2011.0628.2339.40663)
CCC Help French (Version: 2011.0628.2339.40663)
CCC Help German (Version: 2011.0628.2339.40663)
CCC Help Greek (Version: 2011.0628.2339.40663)
CCC Help Hungarian (Version: 2011.0628.2339.40663)
CCC Help Italian (Version: 2011.0628.2339.40663)
CCC Help Japanese (Version: 2011.0628.2339.40663)
CCC Help Korean (Version: 2011.0628.2339.40663)
CCC Help Norwegian (Version: 2011.0628.2339.40663)
CCC Help Polish (Version: 2011.0628.2339.40663)
CCC Help Russian (Version: 2011.0628.2339.40663)
CCC Help Spanish (Version: 2011.0628.2339.40663)
CCC Help Swedish (Version: 2011.0628.2339.40663)
CCC Help Thai (Version: 2011.0628.2339.40663)
CCC Help Turkish (Version: 2011.0628.2339.40663)
ccc-utility64 (Version: 2011.0628.2340.40663)
CCleaner (Version: 4.14)
Conexant HD Audio (Version: 8.54.4.50)
Counter-Strike: Source
CutePDF Writer 2.8
CyberLink YouCam (Version: 3.1.3728)
D3DX10 (Version: 15.4.2368.0902)
DivX Setup (Version: 2.6.1.9)
DVD Catalyst 4.2.5.2 (Version: 4.2.5.2)
EgisTec ES603 WDM Driver (Version: 3.0.20.0)
Energy Management (Version: 6.0.2.1)
Ezvid (Version: 0982)
Facebook Video Calling 2.0.0.447 (Version: 2.0.447)
Fallout 3
Fallout: New Vegas
Garry's Mod
Google Chrome (Version: 34.0.1847.137)
Google Drive (Version: 1.15.6556.8063)
Google Talk Plugin (Version: 5.4.1.18709)
Google Update Helper (Version: 1.3.24.7)
Half-Life 2
Half-Life 2: Deathmatch
Half-Life 2: Episode One
Half-Life 2: Episode Two
Half-Life 2: Lost Coast
Half-Life Deathmatch: Source
HipaaEdiViewer (Version: 1.0.0.0)
HitmanPro 3.7 (Version: 3.7.9.216)
IrfanView (remove only) (Version: 4.35)
iTunes (Version: 10.5.3.3)
Java 7 Update 55 (Version: 7.0.550)
Java Auto Updater (Version: 2.1.9.8)
Junk Mail filter update (Version: 16.4.3505.0912)
Left 4 Dead 2
Lenovo EasyCamera (Version: 1.10.1209.1)
Lenovo EE Boot Optimizer (Version: 0.0.1.7)
Lenovo OneKey Recovery (Version: 7.0.0.2525)
Lenovo Security Suite (Version: 2.0.13.0)
LibreOffice 3.4 (Version: 3.4.402)
LibreOffice 3.4 Help Pack (English) (Version: 3.4.402)
Malwarebytes Anti-Malware version 2.0.1.1004 (Version: 2.0.1.1004)
ManyCam 3.1.59 (Version: 3.1.59)
Microsoft .NET Framework 4.5.1 (Version: 4.5.50938)
Microsoft Application Error Reporting (Version: 12.0.6015.5000)
Microsoft Exchange Web Services Windows Vista Gadget Sample Application (Version: 8.0.8142.1639)
Microsoft Games for Windows - LIVE Redistributable (Version: 2.0.672.0)
Microsoft IntelliPoint 8.2 (Version: 8.20.468.0)
Microsoft Office 2010 (Version: 14.0.4763.1000)
Microsoft Office Click-to-Run 2010 (Version: 14.0.4763.1000)
Microsoft Office Starter 2010 - English (Version: 14.0.4763.1000)
Microsoft Security Client (Version: 4.5.0216.0)
Microsoft Security Essentials (Version: 4.5.216.0)
Microsoft Silverlight (Version: 5.1.30214.0)
Microsoft SQL Server 2005 Compact Edition [ENU] (Version: 3.1.0000)
Microsoft VC9 runtime libraries (Version: 2.0.0)
Microsoft Visual C++ 2005 Redistributable (Version: 8.0.56336)
Microsoft Visual C++ 2005 Redistributable (Version: 8.0.61001)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.21022 (Version: 9.0.21022)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.17 (Version: 9.0.30729)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161 (Version: 9.0.30729.6161)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.21022 (Version: 9.0.21022)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17 (Version: 9.0.30729)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148 (Version: 9.0.30729.4148)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 (Version: 9.0.30729.6161)
Microsoft Visual C++ 2010  x64 Redistributable - 10.0.40219 (Version: 10.0.40219)
Microsoft Visual C++ 2010  x86 Redistributable - 10.0.40219 (Version: 10.0.40219)
Microsoft XNA Framework Redistributable 4.0 (Version: 4.0.20823.0)
Movie Maker (Version: 16.4.3505.0912)
Mp3tag v2.49b (Version: v2.49b)
MSVCRT (Version: 15.4.2862.0708)
MSVCRT_amd64 (Version: 15.4.2862.0708)
MSVCRT110 (Version: 16.4.1108.0727)
MSVCRT110_amd64 (Version: 16.4.1109.0912)
My Game Long Name
Netflix in Windows Media Center (Version: 3.3.101.0)
Network Stumbler 0.4.0 (remove only)
Next Car Game Free Technology Demo
NVIDIA PhysX (Version: 9.10.0513)
OpenAL
OpenVR
PDFCreator (Version: 1.2.0)
Photo Gallery (Version: 16.4.3505.0912)
Picasa 3 (Version: 3.9)
Poker Night at the Inventory
Port Locker (Version: 1.0.5.24)
Portal 2
Portal 2 Publishing Tool
Power2Go (Version: 5.6.0.7303)
PowerXpressHybrid (Version: 1.00.0000)
Proteus 0.1 (Version: 0.1)
QuickTime (Version: 7.71.80.42)
Ralink RT2860 Wireless LAN Card (Version: 1.2.0.30)
Realtek Ethernet Controller Driver (Version: 7.42.304.2011)
Realtek USB 2.0 Reader Driver (Version: 6.1.7600.10008)
SketchUp 8 (Version: 3.0.15158)
Skype™ 6.11 (Version: 6.11.102)
SMPlayer 0.6.9 (Version: 0.6.9)
Spybot - Search & Destroy (Version: 2.3.39)
Steam (Version: 1.0.0.0)
Stella 3.5.5
Synaptics Pointing Device Driver (Version: 15.2.7.0)
System Requirements Lab CYRI (Version: 6.0.8.0)
System Requirements Lab Detection (Version: 1.0.5.0)
Team Fortress 2
Team Fortress Classic
TeamViewer 7 (Version: 7.0.12313)
Terraria
uFlysoft Photo Recovery (build 1.5.0)
Unity Web Player (Version: )
UserGuide (Version: 1.0.0.6)
VC80CRTRedist - 8.0.50727.6195 (Version: 1.2.0)
VeriFace (Version: 4.0.0.1224)
VideoFileDownload (Version: 1.0)
WEbbiinig (Version: 1.2.0.1334)
Windows Driver Package - Lenovo (ACPIVPC) System  (12/02/2010 6.1.0.1) (Version: 12/02/2010 6.1.0.1)
Windows Live Communications Platform (Version: 16.4.3505.0912)
Windows Live Essentials (Version: 16.4.3505.0912)
Windows Live ID Sign-in Assistant (Version: 7.250.4311.0)
Windows Live Installer (Version: 16.4.3505.0912)
Windows Live Mail (Version: 16.4.3505.0912)
Windows Live Messenger (Version: 16.4.3505.0912)
Windows Live MIME IFilter (Version: 16.4.3505.0912)
Windows Live Photo Common (Version: 16.4.3505.0912)
Windows Live PIMT Platform (Version: 16.4.3505.0912)
Windows Live SOXE (Version: 16.4.3505.0912)
Windows Live SOXE Definitions (Version: 16.4.3505.0912)
Windows Live UX Platform (Version: 16.4.3505.0912)
Windows Live UX Platform Language Pack (Version: 16.4.3505.0912)
Windows Live Writer (Version: 16.4.3505.0912)
Windows Live Writer Resources (Version: 16.4.3505.0912)
WinMerge 2.14.0 (Version: 2.14.0)
WinRAR 5.01 (32-bit) (Version: 5.01.0)
Xiph QuickTime Components
Xiph.Org Ogg Codecs 0.83.17220 32-bit (Version: 0.83.17220)
 
========================= Devices: ================================
 
 
========================= Memory info: ===================================
 
Percentage of memory in use: 52%
Total physical RAM: 3686.11 MB
Available physical RAM: 1740.35 MB
Total Pagefile: 7370.4 MB
Available Pagefile: 4860.87 MB
Total Virtual: 4095.88 MB
Available Virtual: 3966.96 MB
 
========================= Partitions: =====================================
 
1 Drive c: () (Fixed) (Total:254.14 GB) (Free:26.43 GB) NTFS
2 Drive d: (LENOVO) (Fixed) (Total:29 GB) (Free:27.12 GB) NTFS
 
========================= Users: ========================================
 
User accounts for \\FAJA-PC
 
Administrator            Faja                     Faja Fuze                
Guest                    Hannah                   Jacob                    
Macy                     
 
========================= Restore Points ==================================
 
24-05-2014 05:00:01 Scheduled Checkpoint
24-05-2014 13:14:22 Windows Update
24-05-2014 14:34:45 Removed SavvyConnect.
24-05-2014 14:54:49 Revo Uninstaller's restore point - NextoCoUP
24-05-2014 17:40:12 AA11
24-05-2014 23:25:20 AA11
 
**** End of log ****
 

 

Malwarebytes Anti-Malware
www.malwarebytes.org
 
Scan Date: 5/25/2014
Scan Time: 5:00:14 PM
Logfile: malwarebytes log.txt
Administrator: Yes
 
Version: 2.00.1.1004
Malware Database: v2014.05.25.07
Rootkit Database: v2014.05.21.01
License: Free
Malware Protection: Disabled
Malicious Website Protection: Disabled
Chameleon: Disabled
 
OS: Windows 7 Service Pack 1
CPU: x64
File System: NTFS
User: Jacob
 
Scan Type: Threat Scan
Result: Completed
Objects Scanned: 437898
Time Elapsed: 31 min, 19 sec
 
Memory: Enabled
Startup: Enabled
Filesystem: Enabled
Archives: Enabled
Rootkits: Disabled
Shuriken: Enabled
PUP: Warn
PUM: Enabled
 
Processes: 0
(No malicious items detected)
 
Modules: 0
(No malicious items detected)
 
Registry Keys: 0
(No malicious items detected)
 
Registry Values: 0
(No malicious items detected)
 
Registry Data: 0
(No malicious items detected)
 
Folders: 0
(No malicious items detected)
 
Files: 0
(No malicious items detected)
 
Physical Sectors: 0
(No malicious items detected)
 
 
(end)
 
 

Malwarebytes Anti-Rootkit BETA 1.07.0.1009
www.malwarebytes.org
 
Database version: v2014.05.25.08
 
Windows 7 Service Pack 1 x64 NTFS
Internet Explorer 11.0.9600.17107
Jacob :: FAJA-PC [administrator]
 
5/25/2014 6:58:10 PM
mbar-log-2014-05-25 (18-58-10).txt
 
Scan type: Quick scan
Scan options enabled: Anti-Rootkit | Drivers | MBR | Physical Sectors | Memory | Startup | Registry | File System | Heuristics/Extra | Heuristics/Shuriken
Scan options disabled: 
Objects scanned: 430079
Time elapsed: 37 minute(s), 15 second(s)
 
Memory Processes Detected: 0
(No malicious items detected)
 
Memory Modules Detected: 0
(No malicious items detected)
 
Registry Keys Detected: 0
(No malicious items detected)
 
Registry Values Detected: 0
(No malicious items detected)
 
Registry Data Items Detected: 0
(No malicious items detected)
 
Folders Detected: 0
(No malicious items detected)
 
Files Detected: 0
(No malicious items detected)
 
Physical Sectors Detected: 0
(No malicious items detected)
 
(end)
 
 
 

---------------------------------------
Malwarebytes Anti-Rootkit BETA 1.07.0.1009
 
© Malwarebytes Corporation 2011-2012
 
OS version: 6.1.7601 Windows 7 Service Pack 1 x64
 
Account is Administrative
 
Internet Explorer version: 11.0.9600.17107
 
File system is: NTFS
Disk drives: C:\ DRIVE_FIXED, D:\ DRIVE_FIXED, Q:\ DRIVE_FIXED
CPU speed: 1.646000 GHz
Memory total: 3865165824, free: 1912680448
 
Downloaded database version: v2014.05.25.08
Downloaded database version: v2014.05.21.01
=======================================
Initializing...
Done!
Scanning drivers directory: C:\WINDOWS\SYSTEM32\drivers...
Done!
Drive 0
Scanning MBR on drive 0...
Inspecting partition table:
MBR Signature: 55AA
Disk Signature: 5F92B7A6
 
Partition information:
 
    Partition 0 type is Primary (0x7)
    Partition is ACTIVE.
    Partition starts at LBA: 2048  Numsec = 409600
    Partition file system is NTFS
    Partition is bootable
 
    Partition 1 type is Primary (0x7)
    Partition is NOT ACTIVE.
    Partition starts at LBA: 411648  Numsec = 532977664
 
    Partition 2 type is Extended with LBA (0xf)
    Partition is NOT ACTIVE.
    Partition starts at LBA: 533389312  Numsec = 60809216
 
    Partition 3 type is Other (0x12)
    Partition is NOT ACTIVE.
    Partition starts at LBA: 594198528  Numsec = 30943920
 
Disk Size: 320072933376 bytes
Sector size: 512 bytes
 
Scanning physical sectors of unpartitioned space on drive 0 (1-2047-625122448-625142448)...
Done!
Scan finished
=======================================
 
 
Removal queue found; removal started
Removing C:\ProgramData\Malwarebytes' Anti-Malware (portable)\MBR-0-i.mbam...
Removing C:\ProgramData\Malwarebytes' Anti-Malware (portable)\VBR-0-0-2048-i.mbam...
Removing C:\ProgramData\Malwarebytes' Anti-Malware (portable)\MBR-0-r.mbam...
Removal finished
 
 

Rkill 2.6.6 by Lawrence Abrams (Grinler)
Copyright 2008-2014 BleepingComputer.com
More Information about Rkill can be found at this link:
 
Program started at: 05/25/2014 08:27:24 PM in x64 mode.
Windows Version: Windows 7 Home Premium Service Pack 1
 
Checking for Windows services to stop:
 
 * No malware services found to stop.
 
Checking for processes to terminate:
 
 * No malware processes found to kill.
 
Checking Registry for malware related settings:
 
 * No issues found in the Registry.
 
Resetting .EXE, .COM, & .BAT associations in the Windows Registry.
 
Performing miscellaneous checks:
 
 * No issues found.
 
Checking Windows Service Integrity: 
 
 * No issues found.
 
Searching for Missing Digital Signatures: 
 
 * No issues found.
 
Checking HOSTS File: 
 
 * HOSTS file entries found: 
 
  127.0.0.1 localhost
 
Program finished at: 05/25/2014 08:30:21 PM
Execution time: 0 hours(s), 2 minute(s), and 56 seconds(s)
 
 


#4 Broni

Broni

    The Coolest BC Computer


  • BC Advisor
  • 42,738 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Daly City, CA
  • Local time:01:07 PM

Posted 25 May 2014 - 08:43 PM

p22002970.gif Download Temp File Cleaner (TFC)
Alternate download: http://www.itxassociates.com/OT-Tools/TFC.exe
Double click on TFC.exe to run the program.
Click on Start button to begin cleaning process.
TFC will close all running programs, and it may ask you to restart computer.

p22002970.gif Please download AdwCleaner by Xplode onto your desktop.

  • Close all open programs and internet browsers.
  • Double click on adwcleaner.exe to run the tool.
  • Click on Scan button.
  • When the scan has finished click on Clean button.
  • Your computer will be rebooted automatically. A text file will open after the restart.
  • Please post the contents of that logfile with your next reply.
  • You can find the logfile at C:\AdwCleaner[S1].txt as well.


p22002970.gif Please download Junkware Removal Tool to your desktop.
  • Shut down your protection software now to avoid potential conflicts.
  • Run the tool by double-clicking it. If you are using Windows Vista, 7, or 8; instead of double-clicking, right-mouse click JRT.exe and select "Run as Administrator".
  • The tool will open and start scanning your system.
  • Please be patient as this can take a while to complete depending on your system's specifications.
  • On completion, a log (JRT.txt) is saved to your desktop and will automatically open.
  • Post the contents of JRT.txt into your next message.


p22002970.gif Please run a free online scan with the ESET Online Scanner

  • Disable your antivirus program
  • Click on "Run ESET Online Scanner" button.
  • Tick the box next to YES, I accept the Terms of Use
  • Click Start
  • Accept any security warnings from your browser.
  • Check Scan archives
  • Click Start
  • ESET will then download updates for itself, install itself, and begin scanning your computer. Please be patient as this can take some time.
  • When the scan completes, click on List of found threats
  • Click on Export to text file , and save the file to your desktop using a unique name, such as ESETScan. Include the contents of this report in your next reply.
    NOTE. If Eset doesn't find any threats it'll NOT produce any log.


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