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Black screen on windows 8!


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#1 adamj004

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Posted 24 May 2014 - 10:40 AM

Edit: Got it working again had to go into safe mode and remove avast, don't know why it was causing the problem though.

 

I bought a Lenovo G500 laptop that came with windows 8.1 yesterday, everything was working fine I was enjoying the new laptop but earlier today I booted up the laptop signed into windows 8 and all I got was a black screen, there was no desktop screen, no tiles or app's just a black screen, the only thing I could was move my cursor around the screen. I rang microsoft for help they took me through some steps, told me to push some buttons, powering it off and on but nothing worked. They then said that I should contact my manufacturer to do a factory reset, they said it was a problem with the graphics or something, so I rang the manufacturer but they are closed until tuesday. Can anyone help me fix this problem, give me a list of step of how to solve this? Thanks.


Edited by adamj004, 24 May 2014 - 11:43 AM.


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#2 old rocker

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Posted 24 May 2014 - 11:03 AM

lenovo G500 - YouTube



#3 adamj004

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Posted 24 May 2014 - 11:09 AM

Yeah...that doesn't help






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