Ad-aware antivirus won't update.

 Hi all,

G-baby went to a gaming site last night and now can't update Ad-aware antivirus. Computer was at blue screen of death this morning and ad-aware was ghosted out. Ran i explore,ad-aware,reg seeker,cc cleanup and avg pc tune up. Got ad-aware un ghosted and pc tuneup updated but can't get the ad-aware to update. Still getting computer at risk. I have xp 2000 sp3. Blue screen scares me. Is there somewhere to backup this pc besides carboite?

Thanks for any help!

Bill

Edited by hamluis, 24 May 2014 - 11:47 AM.
Moved from XP to Am I Infected - Hamluis.

Download Security Check from here or here and save it to your Desktop.

• Double-click SecurityCheck.exe
• Follow the onscreen instructions inside of the black box.
• A Notepad document should open automatically called checkup.txt; please post the contents of that document.

NOTE 1. If one of your security applications (e.g., third-party firewall) requests permission to allow DIG.EXE access the Internet, allow it to do so.
NOTE 2 SecurityCheck may produce some false warning(s), so leave the results reading to me.

Please download Farbar Service Scanner (FSS) and run it on the computer with the issue.

• Make sure the following options are checked:
  
  • Internet Services
  • Windows Firewall
  • System Restore
  • Security Center/Action Center
  • Windows Update
  • Windows Defender
  • Other Services
• Press "Scan".
• It will create a log (FSS.txt) in the same directory the tool is run.
• Please copy and paste the log to your reply.

Please download MiniToolBox and run it.

Checkmark following boxes:

• Report IE Proxy Settings
• Report FF Proxy Settings
• List content of Hosts
• List IP configuration
• List Winsock Entries
• List last 10 Event Viewer log
• List Installed Programs
• List Devices (do NOT change any settings here)
• List Users, Partitions and Memory size
• List Restore Points

Click Go and post the result.

Please download Malwarebytes Anti-Malware to your desktop.
NOTE. If you already have MBAM 2.0 installed scroll down.

• Double-click mb3-setup-1878.1878-3.5.1.2522.exe and follow the prompts to install the program.
  
• At the end, be sure a checkmark is placed next to the following:
  
  
  • Launch Malwarebytes Anti-Malware
  • A 14 day trial of the Premium features is pre-selected. You may deselect this if you wish, and it will not diminish the scanning and removal capabilities of the program.
  
  
• Click Finish.
• On the Dashboard, click the 'Update Now >>' link
• After the update completes, click the 'Scan Now >>' button.
  
• Or, on the Dashboard, click the Scan Now >> button.
• If an update is available, click the Update Now button.
  
• A Threat Scan will begin.
• When the scan is complete, if there have been detections, click Apply Actions to allow MBAM to clean what was detected.
• In most cases, a restart will be required.
• Wait for the prompt to restart the computer to appear, then click on Yes.

If you already have MBAM 2.0 installed:

• On the Dashboard, click the 'Update Now >>' link
• After the update completes, click the 'Scan Now >>' button.
  
• Or, on the Dashboard, click the Scan Now >> button.
• If an update is available, click the Update Now button.
  
• A Threat Scan will begin.
• When the scan is complete, if there have been detections, click Apply Actions to allow MBAM to clean what was detected.
• In most cases, a restart will be required.
• Wait for the prompt to restart the computer to appear, then click on Yes.

How to get logs:
(Export log to save as txt)

• After the restart once you are back at your desktop, open MBAM once more.
• Click on the History tab > Application Logs.
• Double click on the scan log which shows the Date and time of the scan just performed.
• Click 'Export'.
• Click 'Text file (*.txt)'
• In the Save File dialog box which appears, click on Desktop.
• In the File name: box type a name for your scan log.
• A message box named 'File Saved' should appear stating "Your file has been successfully exported".
• Click Ok
• Attach that saved log to your next reply.

(Copy to clipboard for pasting into forum replies or tickets)

• After the restart once you are back at your desktop, open MBAM once more.
• Click on the History tab > Application Logs.
• Double click on the scan log which shows the Date and time of the scan just performed.
• Click 'Copy to Clipboard'
• Paste the contents of the clipboard into your reply.

Download Malwarebytes Anti-Rootkit from HERE to your Desktop.

• Unzip downloaded file.
• Open the folder where the contents were unzipped and run mbar.exe
• Follow the instructions in the wizard to update and allow the program to scan your computer for threats.
• DO NOT click on the Cleanup button. Simply exit the program.
• When done, please post the two logs produced they will be in the MBAR folder..... mbar-log-xxxxx.txt and system-log.txt

Please download Rkill (courtesy of BleepingComputer.com) to your desktop.
There are 2 different versions. If one of them won't run then download and try to run the other one.
You only need to get one of these to run, not all of them. You may get warnings from your antivirus about this tool, ignore them or shutdown your antivirus.

rKill.exe: http://www.bleepingcomputer.com/download/rkill/dl/10/
iExplore.exe (renamed rKill.exe): http://www.bleepingcomputer.com/download/rkill/dl/11/

• Double-click on the Rkill desktop icon to run the tool.
• If using Vista or Windows 7 right-click on it and choose Run As Administrator.
• A black DOS box will briefly flash and then disappear. This is normal and indicates the tool ran successfully.
• If not, delete the file, then download and use the one provided in Link 2.
• Do not reboot until instructed.
• If the tool does not run from any of the links provided, please let me know.

If normal mode still doesn't work, run the tool from safe mode.

When the scan is done Notepad will open with rKill log.
Post it in your next reply.

NOTE. rKill.txt log will also be present on your desktop.

NOTE Do NOT wrap your logs in "quote" or "code" brackets.
Do NOT use spoilers.
Do NOT edit your reply to post additional logs. Create new reply. I'll not get any email notifications about edits so I won't know you posted something new.

malwarebytes

 

 I think this is all of what you asked for.

Thanks for all your help Broni!

Bill

You posted MBAM log twice.

I still need MBAR logs.

TRY THIS, works for many.

 

                              1) GO TO : C:\Program Files\Lavasoft\Ad-Aware Antivirus\Antimalware Engine\2.6.0.0\Plugins,

                              2) DELETE ALL files(NOT the Folder itself), there are MANY.  SOME will not delete......no problem.

                              3) If you have WIN8, just hit skip for those that won't delete.

                              4) CLOSE out COMPLETELY.

                              5) Go back to #1 directions. Try and Delete ANY remaining(odds are there are about 5 - 10 left). They "should delete.

                              6) Now simply go back to AD-AWARE Home and HIT UPDATE Definitions.

  

 Hi all,

G-baby went to a gaming site last night and now can't update Ad-aware antivirus. Computer was at blue screen of death this morning and ad-aware was ghosted out. Ran i explore,ad-aware,reg seeker,cc cleanup and avg pc tune up. Got ad-aware un ghosted and pc tuneup updated but can't get the ad-aware to update. Still getting computer at risk. I have xp 2000 sp3. Blue screen scares me. Is there somewhere to backup this pc besides carboite?

Thanks for any help!

Bill

BILL : Read my #12 Reply.

You're running two AV programs:

Shortyfox,

   tried to delete all the files and it would not let me delete the cache files. About 12-15 of em. It will now load the files but won't install into the program. 

Tried to do it again but still wouldn't let me delete. Said access denied.Any ideas?

 

  Thanks 

Bill