Jump to content


Register a free account to unlock additional features at BleepingComputer.com
Welcome to BleepingComputer, a free community where people like yourself come together to discuss and learn how to use their computers. Using the site is easy and fun. As a guest, you can browse and view the various discussions in the forums, but can not create a new topic or reply to an existing one unless you are logged in. Other benefits of registering an account are subscribing to topics and forums, creating a blog, and having no ads shown anywhere on the site.

Click here to Register a free account now! or read our Welcome Guide to learn how to use this site.


Black screen beyond win8 Recovery Environment

  • Please log in to reply
No replies to this topic

#1 BShult


  • Members
  • 4 posts
  • Local time:10:57 PM

Posted 24 May 2014 - 07:07 AM

HP 2000 laptop win8 x64 and all i wanna do is set it back to factory BUT..


Windows Recovery Environment loads fine but as soon as i attempt to restore,repair,reset,use image etc it will go to a black screen WITH mouse arrow/crusor and do nothing. i am able to movie the mouse around but thats it. i cant create any disk from the recovery partition because the HP media creator says the recovery partition was removed even though it is perfectly intact as "D:".  and heres what it shows under Computer/Disk Management:


                        Simple  Basic             Healthy (Recovery Partition)     100% Free

                        Simple  Basic             Healthy (EFI System Partition)  100% Free

(C:)                  Simple  Basic  NTFS  Healthy (Boot,Page Dump..)     85% Free

Recovery (D:)  Simple  Basic  NTFS  Healthy (OEM Partition)            11% Free

Recovery (D:)  Simple  Basic             Healthy (OEM Partition)            11% Free


Something i did notice weather it makes any difference or not is that i just happened to notice that the right click on "C" partition and the "EFI" partition are normal but the only thing i see on the rest of them are "HELP" when i right click on them so i couldnt even mark them as the active partition even if i wanted to. sfc found courrupt files but couldnt fix them all. something has to be blocking it or hiding it within the registry or something maybe ? corrupt BCD ? anyone been through this problem yet ?

BC AdBot (Login to Remove)


0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users