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Facebook issue and my wife


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7 replies to this topic

#1 ironjack

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Posted 23 May 2014 - 06:49 PM

I've posted a Speccy log below. Since we lost XP support, my wife can't see pictures on Facebook. The https is crossed off in red.She says no issues with other sites. Speccy is listed below. I hope you folks can steer me in the right direction.  IJ

 

Operating System
    Windows XP Home Edition 32-bit SP3
CPU
    Intel Pentium 4
    Northwood 0.13um Technology
RAM
    1.00GB DDR @ 166MHz (2.5-3-3-7)
Motherboard
    Dell Computer Corp. 0F5949 (Microprocessor)
Graphics
    DELL E176FP (1024x768@60Hz)
    Intel 82845G/GL/GE/PE/GV Graphics Controller (Dell)
Storage
    74GB Seagate ST380011A (ATA)    32 °C
Optical Drives
    HL-DT-ST DVD-ROM GDR8163B
    SAMSUNG CD-R/RW SW-252S
Audio
    Unimodem Half-Duplex Audio Device 


Edited by hamluis, 01 June 2014 - 10:32 AM.
Moved from XP to Web Browsing/Email - Hamluis.


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#2 hamluis

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Posted 23 May 2014 - 08:07 PM

My guess is that it's your browser that is unacceptable, if you are using IE 8, with no security updates forthcoming.

 

To test that...install some other browser and see if same problem occurs.

 

Louis



#3 ironjack

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Posted 23 May 2014 - 10:25 PM

 

My guess is that it's your browser that is unacceptable, if you are using IE 8, with no security updates forthcoming.

 

To test that...install some other browser and see if same problem occurs.

 

Louis

Thanks for a fun/random copy!


Edited by hamluis, 24 May 2014 - 11:41 AM.


#4 x64

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Posted 24 May 2014 - 12:27 AM

Try http://www.microsoft.com/en-us/download/details.aspx?id=42092 which is an update for the root certificates which underpin the trust in the SSL system (which is the protection that "https" and 'the padlock' gives). If the root certificates are out of date, newer certificates may not be trusted causing the failure.

 

"She says no issues with other sites"... Check this includes other https sites. If the issue occurs for ALL https sites, then you may have another issue with your browsing traffic being redirected and intercepted by malware - that would need to be dealt with by the malware experts here.



#5 ironjack

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Posted 31 May 2014 - 05:34 PM

Thank you gentlemen. The download solved it.



#6 cat1092

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Posted 01 June 2014 - 02:17 AM

Try http://www.microsoft.com/en-us/download/details.aspx?id=42092 which is an update for the root certificates which underpin the trust in the SSL system (which is the protection that "https" and 'the padlock' gives). If the root certificates are out of date, newer certificates may not be trusted causing the failure.

 

"She says no issues with other sites"... Check this includes other https sites. If the issue occurs for ALL https sites, then you may have another issue with your browsing traffic being redirected and intercepted by malware - that would need to be dealt with by the malware experts here.

Thanks for this! I'll check my XP computer & ensure this is installed, as well as this one for the rest, which covers everything from XP SP3 through Windows 8.1. This is a post support update for XP users. .NET Framework 4 or greater is required. However, it looks like a promising update for security.

 

http://www.microsoft.com/en-us/download/details.aspx?id=41138

 

Cat


Performing full disc images weekly and keeping important data off of the 'C' drive as generated can be the best defence against Malware/Ransomware attacks, as well as a wide range of other issues. 


#7 nettechindia

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Posted 01 June 2014 - 03:25 AM

Thus problems occurs if the internet is slow due to which page loading slowly and such issue will be happening.



#8 cat1092

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Posted 01 June 2014 - 09:25 AM

Whenever I notice Internet slowdowns & other weird things, such as not being able to connect to sites due to timeout, is to unplug both the modem & wireless router, one at a time. Leave it unplugged for 45-60 seconds, then reinsert the power cable.

 

Over 90% of the time, this is all that's needed to regain proper speed & response. I don't know exactly how to explain it, but the local cable techs says the modem or router becomes "constipated" & it's always the first thing they instruct to do when calling for service or troubleshooting. Normally they'll say to disconnect both the power & data (the screw in cable or whatever the phone ISP uses) cables & they'll say when to replug both.

 

I only call my ISP is this doesn't make things better. However, in many areas, this will happen to most customers, so even if there is no slowdown, I do it as monthly maintenance, to prevent the issue before it begins.

 

So if one is experiencing connectivity issues, this is the best place to start. If by chance, the modem is overly hot (not just warm from normal use) & ISP provided, call for diagnosis & replacement. When a modem or router becomes too hot, there will be frequent dropouts & speed variations, replacement is necessary. In general, this isn't a serviceable component, though I've seen one model (I forget whether it's a Netgear or Motorola) where some owners has successfully installed a heatsink to keep it cool. Oddly, there's a place on the base (the bottom surface) for it, but isn't shipped with one installed.

 

Cat


Performing full disc images weekly and keeping important data off of the 'C' drive as generated can be the best defence against Malware/Ransomware attacks, as well as a wide range of other issues. 





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