Jump to content


 


Register a free account to unlock additional features at BleepingComputer.com
Welcome to BleepingComputer, a free community where people like yourself come together to discuss and learn how to use their computers. Using the site is easy and fun. As a guest, you can browse and view the various discussions in the forums, but can not create a new topic or reply to an existing one unless you are logged in. Other benefits of registering an account are subscribing to topics and forums, creating a blog, and having no ads shown anywhere on the site.


Click here to Register a free account now! or read our Welcome Guide to learn how to use this site.

Photo

HP Pavilion Slimline s5000 Random Shutdowns w/No BSOD


  • Please log in to reply
3 replies to this topic

#1 PC Smart Techs

PC Smart Techs

  • Members
  • 2 posts
  • OFFLINE
  •  
  • Local time:06:21 AM

Posted 23 May 2014 - 02:00 PM

Salutations fellow Nerds,
I am attempting to repair an HP Pavilion Slimline s5000 and am having an issue where the machine will be working fine and randomly shut down, completely shutting itself off. No BSOD, just complete loss of power. When I restart it gives me the ol' "Windows has recovered from an unexpected shutdown" error message...

Here is a link to the dump if anyone would be so kind to skim through it and point me in the right direction:
https://onedrive.live.com/redir?resid=E8000FF1C3DF5A3%2...

I have run multiple hardware tests via HP's on-board diagnostics plus have run it through some other diagnostic tests (Pass Mark's BurnIn Test Pro 7.0) while in Windows and all the hardware tests out fine. During the on-board diagnostics the machine never shuts itself off. But if I run BurnIn Test for half an hour it always crashes at random times during testing and gives me the same error upon restart.

Thank you kindly for any insight as I am stumped at the moment... If I can provide any additional helpful information please let me know.



BC AdBot (Login to Remove)

 


#2 dc3

dc3

    Bleeping Treehugger


  • Members
  • 30,364 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Sierra Foothills of Northern Ca.
  • Local time:04:21 AM

Posted 23 May 2014 - 02:13 PM

When it shuts down, is this the same type as if the computer were suddenly unplugged from the AC line voltage?

 

Please download and install Speccy to provide us with information about your computer.  When  FileHippo opens, click on Download latest version in the upper right pane.
 
When Speccy opens you will see a screen similar to the one below.
 
speccy9_zps2d9cdedc.png
 
Click on File which is outlined in red in the screen above, and then click on Publish Snapshot.
 
The following screen will appear, click on Yes.
 
speccy7_zpsfa02105f.png
 
The following screen will appear, click on Copy to Clipboard.
 
speccy3_zps1791b093.png
 
In your next post right click inside the Reply to Topic box, then click on Paste.  This will load a link to the Speccy log.

Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 


#3 PC Smart Techs

PC Smart Techs
  • Topic Starter

  • Members
  • 2 posts
  • OFFLINE
  •  
  • Local time:06:21 AM

Posted 24 May 2014 - 03:02 PM

http://speccy.piriform.com/results/D0zSTkq7GaKkrcUoquqLLbx



#4 dc3

dc3

    Bleeping Treehugger


  • Members
  • 30,364 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Sierra Foothills of Northern Ca.
  • Local time:04:21 AM

Posted 25 May 2014 - 02:33 PM

Please answer my question regarding the way it shuts down.  When the computer shuts down, does it just all of a sudden turn off like it would if the power plug was pulled out?

 

AVG 2012 is out of date, I would suggest installing a current antivirus.  AVAST! free works well, has a small foot print.

 

Please download MiniToolBox  , save it to your desktop and run it.
 
 Checkmark the following checkboxes:
 
• List last 10 Event Viewer log
• List Installed Programs
• List Users, Partitions and Memory size.
• List Minidump Files
 
 Click on Go to start the scan.  Once it is finished highlight the text, copy it and paste it in your next post.

Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 





0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users