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Help! Trojan ADH 2 detected but my norton 360 is failing to remove


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#1 Jenlamb

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Posted 23 May 2014 - 01:21 PM

Mod Edit: Moved to Appropriate Forum ~~ boopme
 
Hello,
 
Can somepme please help. My Norton 360 is detecting this trojan, but keeps coming up with 'removal failed' and when I try to delete the file manually it tells me I don't have administrative permissions to do so, despite me being the only user on this computer. It's been detected in a file called 'systemk.dll' which I believe is a windows system file. I've tried using the norton power eraser but evey time I try to start that I get an error message. I really have no idea what to do

Please please help. I have an assignment due in a couple of days for university and can't afford to take my computer to a tech place to get this problem solved


Edited by boopme, 23 May 2014 - 02:08 PM.


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#2 dc3

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Posted 23 May 2014 - 01:43 PM

Please run the following scans.

Please run the ESET OnlineScan

  • Hold down Control and click on this link to open ESET OnlineScan in a new window.
  • Click the esetonlinebtn.png button.
  • For alternate browsers only: (Microsoft Internet Explorer users can skip these steps)
    • Click on esetsmartinstaller_enu.exe to download the ESET Smart Installer. Save it to your desktop.
    • Double click on the esetsmartinstaller_enu.png icon on your desktop.
  • Check "YES, I accept the Terms of Use."
  • Click the Start button.
  • Accept any security warnings from your browser.
  • Under scan settings, check "Scan Archives" and "Remove found threats"
  • Click Advanced settings and select the following:
    • Scan potentially unwanted applications
    • Scan for potentially unsafe applications
    • Enable Anti-Stealth technology
  • ESET will then download updates for itself, install itself, and begin scanning your computer. Please be patient as this can take some time.
  • When the scan completes, click List Threats
  • Click Export, and save the file to your desktop using a unique name, such as ESETScan. Include the contents of this report in your next reply.
  • Click the Back button.
  • Click the Finish button.

 

 
Please download Malwarebytes Anti-Malware.
 
1)  Double-click on mbam-setup.exe, then click on Run to install the application, follow the prompts through the installation.
 
2)  Malwarebytes will automatically open.  If this is the first time you have run this version of Malwarbytes you will see an image like the one below.
 
mbam1_zps95cc812c.png
 
Click on Update Now, after Malwarebytes is updated click on Scan.
 
If this isn't the first time you have run this version, then you will see an image like the one below.  Click on Scan
 
mbam1_zps98e7fba9.png
 
You will be prompted to update Malwarebytes, to do so click on Update Now.
 
 mbam2_zps85f38f0c.png
 
3)  The scan will automatically run now.
 
mbamreplace_zps3ead4824.png
 
 
4)  When the scan is complete the results will be displayed.  Click on Quarantine All, then click on Apply Actions
 
mbam4_zps23e52ad4.png
 
 
5)  To complete any actions taken you will be asked if you want to restart your computer, click on Yes
 
 mbam4_zps490948cc.png
 
6)  Please post the Malwarebytes log.
 
To find your Malwarebytes log,download mbam-check.exe from here and save it to your desktop.
 
To open the log double click on mbam-check.exe on your desktop.  When the log opens, scroll down toward the bottom of the log to Quarantined Items.  Copy and paste this in your next post.

Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 


#3 scotty_ncc1701

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Posted 23 May 2014 - 02:02 PM

I abandoned Norton some time ago, after being a die hard supporter for over a decade, now I swear at it, not swear by Norton.

That being said, try and run norton as Administrator.  Just because you're admin, doesn't mean all the programs run as admin, I noticed that quickly when I went to Windows 8.  Read on for more information.  For instance, I run a copy of MySQL on my PC.  When I try to stop and start it via the tray icon, it has a fit.  I make a change to the registry (see next section), I then don't have an issue.

============

I wrote a program that will maintain the admin permissions in the registry.  Basically, the program reads the appropriate registry entries and the user adds or deletes the programs in the list, and then writes it back to the registry.  The program also saves the information into an XML file.  So if the computer was rebuilt, install my program, restore the XML file, and open the XML file in the program, and tell it to write the entries to the registry, and all is back like it was before.

It is a Q&D (quick and dirty) program I wrote for my use, but it is effective.
 






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