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BSODs After Installing New SSD


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#1 darrenlysenko

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Posted 23 May 2014 - 06:56 AM

Hello guys,
 
I'm really hoping somebody can help me because I'm at my wit's end!
 
A few months ago, I bought a Crucial M500 480Gb SSD for my Vaio laptop, but since then I've been plagued by two different BSODs, 0xf4 (CRITICAL_OBJECT_TERMINATION) and 0x7a (KERNEL_DATA_INPAGE_ERROR).  I've used Blue Screen view to try and identify the problem and it has pointed to 'Ntoskrnl.exe' as the main culprit, and sometimes 'Ntfs.sys', 'msrpc.sys', 'srv.sys' as well - but I cannot for the life of me work out how to fix the issue.
 
If I can, I'll try to give as many details (and solutions already tried) as I can:
 
My laptop is a Sony Vaio VGN-AW31M.  4Gb RAM.  480Gb SSD.  Intel Core2 Duo P8700@2.53GHz.  Windows 7 (64-bit), fully updated.  Nvidia GeForce 9600M GT.  All drivers up-to-date (as far as I can tell...) using Driver Genius.
 
I'm using Windows 7 64-bit installed on a clean SSD (fresh install, not from a clone).
 
The problems began after installing Windows from a genuine retail disc, but before any AV software or any other programs were installed - which I assume kind of rules out a virus or software conflict.
 
The first blue screen happened while downloading and installing Windows updates from Microsoft.
 
The blue screens seem to be completely random, there is no specific actions which seem to cause them.
 
They seem to happen most regularly when the SSD is under heaviest use.
 
I tried putting my old HDD back in my laptop and ran it for two weeks with no issues whatsoever, which will hopefully rule out any internal hardware problems, though you guys will obviously know best.  This problem is only present under the SSD.
 
I have updated my drive's firmware on the Crucial website to version MU05 which is the latest (as of writing this).
 
I have run MemTest86 for just over twelve hours and found no errors, so I don't think it's the RAM - bearing in mind also I have not had a single crash in four years under the old HDD.
 
My BIOS version is American Megatrends R2032Y2, which I'm told by Sony is the latest version.  It does not allow switching between ATA and AHCI mode, though I have read that Sony Vaio detects SSDs and makes the switch to AHCI automatically.
 
I did have some thermal issues recently, which left my CPU and GPU running between 70C and 80C (sometimes more under strain), but I took out the fan, cleaned it up and reapplied the thermal paste and it's now down to a cool 30C.
 
Another key thing to point out is that Crucial were extremely helpful and even replaced the drive under warranty, but sadly the issues still persist with the new drive, so hopefully I can rule out a faulty disk.
 
I can't think what else to add, but obviously please let me know if you need anything else.
 
Of course, you'll need to see the dump files, so please let me know how best to find and upload them to you.
 
I'll be so grateful for any help anyone can give!
 
Darren Lysenko.
 


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#2 jhayz

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Posted 23 May 2014 - 09:46 AM

Nvidia GeForce 9600M GT.  All drivers up-to-date (as far as I can tell...) using Driver Genius.

 

The initial thought or culprit might have come from this crap utility software. It would be best to download all drivers only from your manufacturing support site or the CD that came with your laptop. http://www.sony.co.uk/support/en/product/VGN-AW31M

 

I tried putting my old HDD back in my laptop and ran it for two weeks with no issues whatsoever, which will hopefully rule out any internal hardware problems, though you guys will obviously know best.  This problem is only present under the SSD.

 

If the old drive is still healthy and running, I would presume that a recovery partition is still present. Have you tried creating the recovery discs so you can use on your new SSD for reinstalling windows as another option?


Tekken
 


#3 darrenlysenko

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Posted 23 May 2014 - 10:13 AM

 

Nvidia GeForce 9600M GT.  All drivers up-to-date (as far as I can tell...) using Driver Genius.

 

The initial thought or culprit might have come from this crap utility software. It would be best to download all drivers only from your manufacturing support site or the CD that came with your laptop. http://www.sony.co.uk/support/en/product/VGN-AW31M

 

I tried putting my old HDD back in my laptop and ran it for two weeks with no issues whatsoever, which will hopefully rule out any internal hardware problems, though you guys will obviously know best.  This problem is only present under the SSD.

 

If the old drive is still healthy and running, I would presume that a recovery partition is still present. Have you tried creating the recovery discs so you can use on your new SSD for reinstalling windows as another option?

 

 

Thanks for your reply.  I did originally install the drivers from the Sony site, but the BSODs kept happening so I used Driver Genius to update them, many of which were four years out of date.  (Obviously, the updated drivers still didn't help!)

 

As for the recovery partition, I wasn't sure, so checked online, and apparently "the [Windows 7] retail disks don't create a recovery partition with an image to restore Windows back to it's original state, only some OEM reinstall disks will create that. It will sometimes create a small partition for a recovery environment. Windows 7 does have a built in imaging tool that will create a backup image for you though." so I suppose that may be worth a shot.

 

Cheers again.



#4 JohnC_21

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Posted 23 May 2014 - 10:58 AM

I would try installing the latest Intel Sata AHCI chipset drivers. I couldn't find what chipset your computer uses but Intel has a utility that will scan the computer for any updates.

 

http://www.intel.com/p/en_US/support/detect

 

The latest AHCI drivers for Intel chipsets are here

 

A good guide on Windows 7 and SSD

 



#5 darrenlysenko

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Posted 23 May 2014 - 11:38 AM

I would try installing the latest Intel Sata AHCI chipset drivers. I couldn't find what chipset your computer uses but Intel has a utility that will scan the computer for any updates.

 

http://www.intel.com/p/en_US/support/detect

 

The latest AHCI drivers for Intel chipsets are here

 

A good guide on Windows 7 and SSD

 

 

Haha.  The Intel Driver Utility has almost become my second home!  When I run the scan, it lists all my Intel drivers as 'this driver is valid'.  I wish they'd give me something more reassuring like 'this driver is the most up-to-date', or 'meh, this driver will work, but it's not so great', etc.

 

Thanks for the link, but I just get an error for these which says something to the effect of 'This is not a valid platform'.  My AHCI driver is listed on my machine as:

Intel® ICH9M/M-E Family 4 Port SATA AHCI Controller - 2929

 

Thanks also for the SSD guide.  I'm currently working my way through his recommended settings, just in case.

 

Cheers!



#6 JohnC_21

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Posted 23 May 2014 - 12:15 PM

This is the latest driver for your chipset I could find. Please see the readme file.

 

iata_enu.exe Version: 11.7.0.1013


#7 darrenlysenko

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Posted 23 May 2014 - 12:26 PM

Wow.  Version 11?  The best I could find was version 6!

 

Massive thanks.  It all seems to have installed okay.

 

Now I just have the nervous wait to see if it's worked...

 

If it has, I owe you big time, sir.

 

Thanks again!



#8 JohnC_21

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Posted 23 May 2014 - 12:31 PM

Fingers crossed. I thought I read somewhere where the Intel AHCI drivers were tweaked for SSD's but with my memory, I can't be sure. Hopefully it will work.



#9 Anshad Edavana

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Posted 23 May 2014 - 12:40 PM

 

 

I thought I read somewhere where the Intel AHCI drivers were tweaked for SSD's but with my memory, I can't be sure.

 

IRST version 9.6 or higher is needed to support storage mediums with 4K ( 4096 byte )sector size. Native 4K mechanical hard drives are not yet available in the market but all solid state drives currently available is using 4K sized pages. So your memory indeed served correctly  :wink:.

 

Source :  http://www.intel.com/support/chipsets/imsm/sb/CS-031502.htm



#10 darrenlysenko

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Posted 11 June 2014 - 04:32 AM

 

This is the latest driver for your chipset I could find. Please see the readme file.

 

iata_enu.exe Version: 11.7.0.1013

 

Just wanted to say, massive, MASSIVE thanks for this.  Since installing the drivers you found three weeks ago, I've had no problems with the computer at all.

 

Frustrating that both Intel and Sony told me that the old drivers were the ones I needed, when obviously they weren't.

You, sir, are my saviour!

 

Thanks again,

 

Darren.






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