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Blue Screens, Bugcode_USB_Driver, No Clue What to Do


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#1 nightheron12

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Posted 23 May 2014 - 01:07 AM

Hi everyone,

I know very little about computers and have tried my very best over the last few days to figure out how to analyse my blue screens to no avail. I've been getting blue screens on and off over the last few weeks. Usually they flash by so quickly that I can't see the codes, but this last one which occurred today I saw BUGCODE_USB_DRIVER. I've also had little notifications while using my computer that the USB device wasn't recognized or not functioning, even when there was no USB device plugged into the computer. None of the devices I have plugged in have had any problems functioning that I can remember.

 

I tried to update the USB drivers found under Device Manager, but it said they were all up-to-date. I can't think of any new USB devices that I've tried using that could have started the problem, but I could be remembering incorrectly.

 

I saw that on these forums, people usually request a readout from the minidump file after a BSOD. I've been trying for hours to figure out how to do that, with no success. I downloaded windows debugging tools and a symbol package, tried using command prompt to open the dmp file in windbg, but it told me it couldn't locate the file (and I triple-checked the file path, but this was my first time using the command prompt...). I then tried opening it from the debugger itself, put in the path to the symbol package and then tried to 'open crash dump', but upon selecting the proper file was told that I didn't have permission to open the file (even though I am the administrator).

I also tried running a disc check, but didn't really know what I was looking at.

 

If anyone can help me through this, I would be extremely grateful.

 

*I also have the worst timing of all time - I am leaving the country this Sunday, but thought I should post this before I left in case I could resolve the problem before leaving my laptop for a month. Barring that, perhaps when I get back, there will be some helpful posts to look at to get me started in the right direction.

 

Thanks in advance


Edited by nightheron12, 23 May 2014 - 01:22 AM.


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#2 dc3

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Posted 23 May 2014 - 08:57 AM

Please download and install Speccy to provide us with information about your computer.  When  FileHippo opens, click on Download latest version in the upper right pane.
 
When Speccy opens you will see a screen similar to the one below.
 
speccy9_zps2d9cdedc.png
 
Click on File which is outlined in red in the screen above, and then click on Publish Snapshot.
 
The following screen will appear, click on Yes.
 
speccy7_zpsfa02105f.png
 
The following screen will appear, click on Copy to Clipboard.
 
speccy3_zps1791b093.png
 
In your next post right click inside the Reply to Topic box, then click on Paste.  This will load a link to the Speccy log.
 
 

Please download MiniToolBox  , save it to your desktop and run it.
 
 Checkmark the following checkboxes:
 
• List last 10 Event Viewer log
• List Installed Programs
• List Users, Partitions and Memory size.
• List Minidump Files
 
 Click on Go to start the scan.  Once it is finished highlight the text, copy it and paste it in your next post.

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#3 nightheron12

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Posted 23 May 2014 - 06:57 PM

Thanks - here it is. What I don't get is that it says on the minitoolbox readout that there are no minidump files, however, when I look in the minidump folder on my computer, I see a whole bunch (see screenshot).

 

 

 

http://speccy.piriform.com/results/Lp8e8ksHu0oajbtIDWtjeFH

 

 

MiniToolBox by Farbar  Version: 23-01-2014
Ran by Hannah (administrator) on 23-05-2014 at 17:48:31
Running from "C:\Users\Hannah\Downloads"
Microsoft Windows 7 Home Premium  Service Pack 1 (X64)
Boot Mode: Normal
***************************************************************************

========================= Event log errors: ===============================

Application errors:
==================
Error: (05/23/2014 04:06:42 PM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: m->NextScheduledSPRetry 3229

Error: (05/23/2014 04:06:42 PM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: m->NextScheduledEvent 3229

Error: (05/23/2014 04:06:42 PM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: Continuously busy for more than a second

Error: (05/23/2014 04:06:41 PM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: m->NextScheduledSPRetry 2184

Error: (05/23/2014 04:06:41 PM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: m->NextScheduledEvent 2184

Error: (05/23/2014 04:06:41 PM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: Continuously busy for more than a second

Error: (05/23/2014 04:06:40 PM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: m->NextScheduledSPRetry 1155

Error: (05/23/2014 04:06:40 PM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: m->NextScheduledEvent 1155

Error: (05/23/2014 04:06:40 PM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: Continuously busy for more than a second

Error: (05/23/2014 02:11:02 PM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003


System errors:
=============
Error: (05/22/2014 11:05:44 PM) (Source: Service Control Manager) (User: )
Description: The following boot-start or system-start driver(s) failed to load:
cdrom

Error: (05/22/2014 09:04:32 PM) (Source: Microsoft-Windows-WindowsUpdateClient) (User: NT AUTHORITY)
Description: Installation Failure: Windows failed to install the following update with error 0x80070103: Intel Corporation - Graphics Adapter WDDM1.1, Graphics Adapter WDDM1.2, Graphics Adapter WDDM1.3 - Intel® HD Graphics 4000.

Error: (05/22/2014 08:42:05 PM) (Source: BugCheck) (User: )
Description: 0x000000fe (0x0000000000000008, 0x0000000000000006, 0x0000000000000005, 0xfffffa8007c5e640)C:\Windows\MEMORY.DMP052214-10545-01

Error: (05/22/2014 08:41:57 PM) (Source: Service Control Manager) (User: )
Description: The following boot-start or system-start driver(s) failed to load:
cdrom

Error: (05/22/2014 08:41:55 PM) (Source: EventLog) (User: )
Description: The previous system shutdown at 8:40:36 PM on ?5/?22/?2014 was unexpected.

Error: (05/20/2014 10:46:58 PM) (Source: Service Control Manager) (User: )
Description: The following boot-start or system-start driver(s) failed to load:
cdrom

Error: (05/20/2014 09:12:18 PM) (Source: BugCheck) (User: )
Description: 0x000000fe (0x0000000000000008, 0x0000000000000006, 0x0000000000000005, 0xfffffa8007791640)C:\Windows\MEMORY.DMP052014-12651-01

Error: (05/20/2014 09:12:03 PM) (Source: Service Control Manager) (User: )
Description: The following boot-start or system-start driver(s) failed to load:
cdrom

Error: (05/20/2014 09:12:01 PM) (Source: EventLog) (User: )
Description: The previous system shutdown at 9:10:13 PM on ?5/?20/?2014 was unexpected.

Error: (05/17/2014 11:03:53 AM) (Source: Service Control Manager) (User: )
Description: The following boot-start or system-start driver(s) failed to load:
cdrom


Microsoft Office Sessions:
=========================
Error: (05/23/2014 04:06:42 PM) (Source: Bonjour Service)(User: )
Description: Task Scheduling Error: m->NextScheduledSPRetry 3229

Error: (05/23/2014 04:06:42 PM) (Source: Bonjour Service)(User: )
Description: Task Scheduling Error: m->NextScheduledEvent 3229

Error: (05/23/2014 04:06:42 PM) (Source: Bonjour Service)(User: )
Description: Task Scheduling Error: Continuously busy for more than a second

Error: (05/23/2014 04:06:41 PM) (Source: Bonjour Service)(User: )
Description: Task Scheduling Error: m->NextScheduledSPRetry 2184

Error: (05/23/2014 04:06:41 PM) (Source: Bonjour Service)(User: )
Description: Task Scheduling Error: m->NextScheduledEvent 2184

Error: (05/23/2014 04:06:41 PM) (Source: Bonjour Service)(User: )
Description: Task Scheduling Error: Continuously busy for more than a second

Error: (05/23/2014 04:06:40 PM) (Source: Bonjour Service)(User: )
Description: Task Scheduling Error: m->NextScheduledSPRetry 1155

Error: (05/23/2014 04:06:40 PM) (Source: Bonjour Service)(User: )
Description: Task Scheduling Error: m->NextScheduledEvent 1155

Error: (05/23/2014 04:06:40 PM) (Source: Bonjour Service)(User: )
Description: Task Scheduling Error: Continuously busy for more than a second

Error: (05/23/2014 02:11:02 PM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003


CodeIntegrity Errors:
===================================
  Date: 2012-12-20 02:36:10.063
  Description: Windows is unable to verify the image integrity of the file \Device\HarddiskVolume3\Windows\System32\drivers\PxHlpa64.sys because file hash could not be found on the system. A recent hardware or software change might have installed a file that is signed incorrectly or damaged, or that might be malicious software from an unknown source.

  Date: 2012-12-20 02:36:10.016
  Description: Windows is unable to verify the image integrity of the file \Device\HarddiskVolume3\Windows\System32\drivers\PxHlpa64.sys because file hash could not be found on the system. A recent hardware or software change might have installed a file that is signed incorrectly or damaged, or that might be malicious software from an unknown source.


=========================== Installed Programs ============================

64 Bit HP CIO Components Installer (Version: 6.2.2)
Absolute Reminder (Version: 2.0.0.17)
Adobe AIR (Version: 3.5.0.880)
Adobe Download Assistant (Version: 1.2.3)
Adobe Flash Player 13 ActiveX (Version: 13.0.0.214)
Adobe Flash Player 13 Plugin (Version: 13.0.0.214)
Adobe Photoshop CS6 (Version: 13.0)
Adobe Reader X (10.1.10) (Version: 10.1.10)
Adobe Shockwave Player 12.0 (Version: 12.0.3.133)
Alcor Micro USB Card Reader (Version: 3.1.3042.60281)
Apple Application Support (Version: 2.3.6)
Apple Mobile Device Support (Version: 7.0.0.117)
Apple Software Update (Version: 2.1.3.127)
Bonjour (Version: 3.0.0.10)
Camtasia Studio 8 (Version: 8.2.0.1416)
Compatibility Pack for the 2007 Office system (Version: 12.0.6612.1000)
Conexant HD Audio (Version: 8.54.28.50)
Corel Photo Album 6 (Version: 6.00)
D3DX10 (Version: 15.4.2368.0902)
Dolby Home Theater v4 (Version: 7.2.7000.7)
Energy Management (Version: 7.0.3.9)
Fallout (Version: 2.0.0.14)
GOG.com Planescape Torment
Google Chrome (Version: 35.0.1916.114)
Google Earth (Version: 7.1.2.2041)
Google Update Helper (Version: 1.3.24.7)
GraphCalc v4.0.1
HandBrake 0.9.9.1 (Version: 0.9.9.1)
HP Photosmart Plus B209a-m All-in-One Driver 14.0 Rel. 6 (Version: 14.0)
Intel PROSet Wireless
Intel® Management Engine Components (Version: 8.0.10.1464)
Intel® OpenCL CPU Runtime
Intel® Processor Graphics (Version: 9.17.10.2867)
Intel® Rapid Start Technology (Version: 1.0.0.1021)
Intel® Rapid Storage Technology (Version: 11.1.0.1006)
Intel® USB 3.0 eXtensible Host Controller Driver (Version: 1.0.4.220)
Intel® WiDi (Version: 3.0.13.0)
Intel® Wireless Display
Intel® Wireless Music device driver (Version: 1.5.5323.0)
Intel® PROSet/Wireless WiFi Software (Version: 15.00.0000.0642)
Intel® Trusted Connect Service Client (Version: 1.23.943.1)
Intelligent Touchpad (Version: 1.00.0108)
iTunes (Version: 11.1.1.11)
Java 7 Update 51 (Version: 7.0.510)
Java Auto Updater (Version: 2.1.9.8)
Junk Mail filter update (Version: 15.4.3502.0922)
Kits Configuration Installer (Version: 8.100.25984)
Lenovo CAPOSD (Version: 1.0.0.7)
Lenovo EasyCamera (Version: 1.11.1214.1)
Lenovo OneKey Recovery (Version: 7.0.0.3807)
Lenovo Smart Update (Version: 1.0.29)
Lenovo YouCam (Version: 3.1.3728)
LenovoDrv_x64 (Version: 1.0.00)
lightshot-5.1.0.15 (Version: 5.1.0.15)
Malwarebytes Anti-Malware version 1.75.0.1300 (Version: 1.75.0.1300)
Mesh Runtime (Version: 15.4.5722.2)
Microsoft .NET Framework 4.5.1 (Version: 4.5.50938)
Microsoft Application Error Reporting (Version: 12.0.6015.5000)
Microsoft Entertainment Pack: The Puzzle Collection
Microsoft Office 365 ProPlus - en-us (Version: 15.0.4615.1002)
Microsoft Office File Validation Add-In (Version: 14.0.5130.5003)
Microsoft Office PowerPoint Viewer 2007 (English) (Version: 12.0.6612.1000)
Microsoft Office Standard Edition 2003 (Version: 11.0.8173.0)
Microsoft Silverlight (Version: 5.1.30214.0)
Microsoft SQL Server 2005 Compact Edition [ENU] (Version: 3.1.0000)
Microsoft Visual C++ 2005 Redistributable (Version: 8.0.61001)
Microsoft Visual C++ 2005 Redistributable (x64) (Version: 8.0.61000)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.17 (Version: 9.0.30729)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.4148 (Version: 9.0.30729.4148)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161 (Version: 9.0.30729.6161)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17 (Version: 9.0.30729)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148 (Version: 9.0.30729.4148)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 (Version: 9.0.30729.6161)
Microsoft Visual C++ 2010  x64 Redistributable - 10.0.40219 (Version: 10.0.40219)
Microsoft Visual C++ 2010  x86 Redistributable - 10.0.40219 (Version: 10.0.40219)
Microsoft Windows Debugging Symbols (Version: 7601)
Microsoft_VC80_CRT_x86 (Version: 8.0.50727.4053)
Microsoft_VC90_CRT_x86 (Version: 1.00.0000)
MozBackup 1.5.1
Mozilla Firefox 29.0.1 (x86 en-US) (Version: 29.0.1)
Mozilla Maintenance Service (Version: 29.0.1)
MP3 Rocket
MSVCRT (Version: 15.4.2862.0708)
MSVCRT_amd64 (Version: 15.4.2862.0708)
MSXML 4.0 SP2 (KB954430) (Version: 4.20.9870.0)
MSXML 4.0 SP2 (KB973688) (Version: 4.20.9876.0)
Network64 (Version: 140.0.215.000)
Norton Internet Security (Version: 20.5.0.28)
Nsd (Version: 1.0.1.5)
Office 15 Click-to-Run Extensibility Component (Version: 15.0.4615.1002)
Office 15 Click-to-Run Licensing Component (Version: 15.0.4615.1002)
Office 15 Click-to-Run Localization Component (Version: 15.0.4605.1003)
Office 15 Click-to-Run Localization Component (Version: 15.0.4615.1002)
ooVoo (Version: 2.2.4.25)
PDF Settings CS6 (Version: 11.0)
Planescape Torment (Version: 2.0.0.8)
PS_AIO_06_B209a-m_SW_Min (Version: 140.0.690.000)
QuickTime (Version: 7.74.80.86)
Realtek Ethernet Controller All-In-One Windows Driver (Version: 7.48.823.2011)
Scan (Version: 140.0.80.000)
SDK Debuggers (Version: 8.100.26629)
Shared C Run-time for x64 (Version: 10.0.0)
Skype™ 6.11 (Version: 6.11.102)
Speccy (Version: 1.26)
swMSM (Version: 12.0.0.1)
Synaptics Pointing Device Driver (Version: 15.3.33.0)
Toolbox (Version: 140.0.428.000)
Treasure Adventure Game (Version: 2.0.0.4)
UserGuide (Version: 1.0.0.6)
VeriFace (Version: 4.0.1.1230)
Windows Driver Package - Lenovo (ACPIVPC) System  (12/15/2011 7.1.0.1) (Version: 12/15/2011 7.1.0.1)
Windows Driver Package - Lenovo Corporation (LAD) System  (01/13/2012 1.0.0.2) (Version: 01/13/2012 1.0.0.2)
Windows Live Communications Platform (Version: 15.4.3502.0922)
Windows Live Essentials (Version: 15.4.3502.0922)
Windows Live Essentials (Version: 15.4.3508.1109)
Windows Live ID Sign-in Assistant (Version: 7.250.4225.0)
Windows Live Installer (Version: 15.4.3502.0922)
Windows Live Language Selector (Version: 15.4.3508.1109)
Windows Live Mail (Version: 15.4.3502.0922)
Windows Live Mesh (Version: 15.4.3502.0922)
Windows Live Mesh ActiveX Control for Remote Connections (Version: 15.4.5722.2)
Windows Live Messenger (Version: 15.4.3502.0922)
Windows Live MIME IFilter (Version: 15.4.3502.0922)
Windows Live Movie Maker (Version: 15.4.3502.0922)
Windows Live Photo Common (Version: 15.4.3502.0922)
Windows Live Photo Gallery (Version: 15.4.3502.0922)
Windows Live PIMT Platform (Version: 15.4.3508.1109)
Windows Live Remote Client (Version: 15.4.5722.2)
Windows Live Remote Client Resources (Version: 15.4.5722.2)
Windows Live Remote Service (Version: 15.4.5722.2)
Windows Live Remote Service Resources (Version: 15.4.5722.2)
Windows Live SOXE (Version: 15.4.3502.0922)
Windows Live SOXE Definitions (Version: 15.4.3502.0922)
Windows Live UX Platform (Version: 15.4.3502.0922)
Windows Live UX Platform Language Pack (Version: 15.4.3508.1109)
Windows Live Writer (Version: 15.4.3502.0922)
Windows Live Writer Resources (Version: 15.4.3502.0922)
Windows Software Development Kit EULA (Version: 8.100.25984)
Windows Software Development Kit for Windows 8.1 (Version: 8.100.26695)

========================= Memory info: ===================================

Percentage of memory in use: 66%
Total physical RAM: 3957.36 MB
Available physical RAM: 1331.75 MB
Total Pagefile: 7912.91 MB
Available Pagefile: 4239.38 MB
Total Virtual: 4095.88 MB
Available Virtual: 3974.24 MB

========================= Partitions: =====================================

1 Drive c: (Windows7_OS) (Fixed) (Total:420.56 GB) (Free:307.38 GB) NTFS
2 Drive d: (LENOVO) (Fixed) (Total:25.47 GB) (Free:22.31 GB) NTFS

========================= Users: ========================================

User accounts for \\HANNAH-PC

Administrator            Guest                    Hannah                   

========================= Minidump Files ==================================

No minidump file found


**** End of log ****
 

 

 

 

 

 

Screenshot:    https://docs.google.com/document/d/1-TNhA-OzXwLxmlI8t6M3up4zQDMYySszg8V3pl1IUmE/pub



#4 donetao

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Posted 23 May 2014 - 11:25 PM

Hello! After following dc3's suggestions. Here's a very good guide to figuring out  why BSOD happen!

Besides what is offered in this tutorial, I like the clean boot approach to solving BSOD.

http://www.resplendence.com/whocrashed_troubleshooting

http://support.microsoft.com/kb/331796

PS Hope this helps and doesn't confuse! dc3 will get the job done!


Edited by donetao, 23 May 2014 - 11:25 PM.


#5 dc3

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Posted 24 May 2014 - 09:24 AM

@donetao

 

I know that you only wish to help, but you need to learn when and why to suggest specific courses of action or testing.  A Clean Boot is a good diagnostic tool, but it is meant to discern if there is a specific Service or Startup item is causing problems.  A good indicator that this tool should be suggested would be if the problem does not occur in Safe Mode.  Safe Mode has a very limited amount of drivers and services running, because of this a service or startup item which had been causing problems may not be running and run normally.  This is when you would want to suggest running a Clean Boot.  At this point nightheron12 has not posted anything that would suggest that a Clean Boot would be applicable.

 

Each tool is suggested because of the specific result it produces, you need to start thinking in those terms.  Take the time to learn what the programs do and when they should be used and you can be of more help. :thumbup2:


Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 


#6 dc3

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Posted 24 May 2014 - 09:36 AM

@nightheron12

 

The bug check can be ignored as the USB Stack Refresh will reload the drivers when the computer is restarted.

 

For testing purposes please uninstall Norton.  Disabling it will not be effective.

 

You can activate the Windows Defender for the time being.


Edited by dc3, 24 May 2014 - 09:37 AM.

Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 


#7 spark33

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Posted 24 May 2014 - 11:16 AM

 i hope i don't get shot from more experience members but looking at the amount of event log errors i would be tempted to do a clean reinstall of my operating system, after backing up my important files, reinstall my applications and go from there.


Edited by hamluis, 25 May 2014 - 09:58 AM.


#8 dc3

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Posted 24 May 2014 - 11:27 AM

We are a long way from needing to go to that extreme. :thumbup2:


Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 


#9 spark33

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Posted 24 May 2014 - 11:36 AM

We are a long way from needing to go to that extreme. :thumbup2:

 
true,too use to ghosting an image at work,starts to become the norm
thinking about this i would do a manual check on the manufactures website for each device,Video, Sound, Nic, Wi-Fi, mouse,
keyboard, and other specific devices, to see if all my usb driver is up to date, MS device manger up date is pants i feel and may well have old drivers.

Edited by hamluis, 25 May 2014 - 04:08 PM.


#10 nightheron12

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Posted 24 May 2014 - 05:07 PM

Hi guys - yes, I am still here, set to depart tomorrow. Thanks for all the posts.

I uninstalled norton and am using windows defender (but if I can't go through the whole fixing process before I leave, I will probably go back to norton so that I'm safe while I'm gone). What's next?



#11 spark33

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Posted 25 May 2014 - 01:44 PM

i would check manually for updated usb drivers for your devices. Dont relie on device manager.


Edited by spark33, 25 May 2014 - 01:44 PM.


#12 dc3

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Posted 25 May 2014 - 02:23 PM

Nightheron12  I realize that you have probably already left the country and will not be back for a month, so you will find this upon your return.

 

You need to update your Intel graphic drivers.  You can find them at Intel's Download Center.  You will need to set the operating system and version to find the correct drivers.

 

You also need to look in the Device Manager under DVD/CD-ROM drives.  Click on the diamond just to the left of this to expand the tree, then double click on your optical drive.

A window will open with tabs across the top, click on Driver.  When this opens click on uninstall.  When you restart the computer the optical drive will be recognized as new hardware and drivers will be assigned to it. 


Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 


#13 hamluis

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Posted 25 May 2014 - 03:51 PM

Hi guys - yes, I am still here, set to depart tomorrow. Thanks for all the posts.

I uninstalled norton and am using windows defender (but if I can't go through the whole fixing process before I leave, I will probably go back to norton so that I'm safe while I'm gone). What's next?

 

Please...follow the guidance provided by dc3 and do not follow any other suggestions...until that path is closed.

 

Thanks :).

 

Louis






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