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Apps crashing after removing Search Safer Inc


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#1 Doozy

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Posted 22 May 2014 - 09:57 PM

I got the Search Safer Inc malware after my professor for my masters course instructed us to view a video at a sketchy website.  So I did an online search and found your post on removing this (http://www.bleepingcomputer.com/forums/t/531978/serviceexe-by-search-safer-inc-prompt/)

 

This worked, thankfully, however, ever since then I have noticed a few problems. My Kindle app crashes and reloading it doesn't help.  There's another reading app that crashes and I've also noticed a problem with opening .pfd files in internet explorer.

 

Any ideas on how I hurt my computer?

 

Doozy

 

P.s. I'm running Windows 8.1 on a Surface Pro

 

Thanks man.



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#2 dicke

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Posted 23 May 2014 - 04:45 PM

Welcome,

Malware removal can also damage valid apps. You might try running sfc /scannow as administrator from the command prompt.

Keep us posted


Stay well and surf safe [stay protected]

Dick E


#3 Doozy

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Posted 24 May 2014 - 06:06 PM

Thank you for the tip.

 

Unfortunately (or fortunately, depending on how you look at it), the scan didn't find anything.  It just reported "Windows Resource Protection did not find any integrity violations."

 

Any other advice on how to fix what I messed up or get my apps working again?



#4 dicke

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Posted 24 May 2014 - 06:14 PM

Hi,

Have you run any of the free malware scanners? Malware Bytes Anti Malware and Super AntiSpyWare are two I use. What about any security software scans?

Keep us posted


Stay well and surf safe [stay protected]

Dick E


#5 Doozy

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Posted 24 May 2014 - 07:23 PM

I ran all the software discussed in that post I referenced in my original post.  I feel pretty good that I got rid of everything.  The problem, I think is that there may have been something in those steps that were a bit too intrusive.

 

I still have Malware Bytes on my tablet and have it running.  Everything looks good on that end.



#6 dicke

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Posted 24 May 2014 - 08:10 PM

Hi,

It's very possible that the infection did corrupt things. It is also possible that the cleaning process could have done the same. I think the only solution is to do a control panel uninstall, reboot and reinstall every thing that isn't working. Do them one at a time so that they don't contaminate each other. When you're all done, run an anti virus scan and a malware scan to confirm that all is well.

Keep us posted


Stay well and surf safe [stay protected]

Dick E





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