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located Trojan ADH 2 but can't delete it.


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#1 Playa19

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Posted 22 May 2014 - 02:03 AM

Hello to all,

 

My Norton antvirus deteted 4 Trojan ADH 2 viruses but was unable to remove them. Norton couldn't remove them because access was denied so I finnally located these viruses in my windows 7 program files but could not even delete them manually, not even in all safe modes because I was denied access as an admin. Just a little lost right now especially not being as computer literate as most. Can anyone assist me in resolving these issues and your help would be greatly appreciated.

 

 

Playa19



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#2 Playa19

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Posted 22 May 2014 - 09:52 AM

 Hello again,

 

I finally did it, I got rid of all Trojans. I guess one of the steps that I missed was disconnecting from the internet before I go to safe mode with networking and then run the antivirus. The Norton antivirus detected all Trojans that I knew about and then some.  I just want to say, thanks to all that write in these forums because without you all, I wouldn't have figured this crap out. Thanks again...

 

Playa19 



#3 boopme

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Posted 22 May 2014 - 11:30 AM

Glad to here it... I suspect there are some adware stragglers and think you should also run...
 
 
ADW Cleaner
Please download AdwCleaner by Xplode and save to your Desktop.
  • Double-click on AdwCleaner.exe to run the tool.
    Vista/Windows 7/8 users right-click and select Run As Administrator.
  • Click on the Scan button.
  • AdwCleaner will begin...be patient as the scan may take some time to complete.
  • After the scan has finished, click on the Report button...a logfile (AdwCleaner[R0].txt) will open in Notepad for review.
  • After reviewing the log, click on the Clean button.
  • Press OK when asked to close all programs and follow the onscreen prompts.
  • Press OK again to allow AdwCleaner to restart the computer and complete the removal process.
  • After rebooting, a logfile report (AdwCleaner[S0].txt) will open automatically.
  • Copy and paste the contents of that logfile in your next reply.
  • A copy of all logfiles are saved in the C:\AdwCleaner folder which was created when running the tool.
  • -- Note: The contents of the AdwCleaner log file may be confusing. Unless you see a program name that you recognize and know should not be removed, don't worry about it. If you see an entry you want to keep, return to AdwCleaner before cleaning...all detected items will be listed (and checked) in each tab. Click on each one and uncheck any items you want to keep (except you cannot uncheck Chrome and Firefox preferences lines).

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