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Windows 7 0Xc004f014 error not genuine


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#1 sync45

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Posted 22 May 2014 - 12:50 AM

Hey guys, So I have a Compaq computer that came with windows 7. I must have a corrupt file or something, because now its saying my windows in not genuine. When I go to windows site to confirm it is, it just gives me the option to buy a new one. So I read around and downloaded MGADIAG and this is what i get

 

 Windows Validation Data-->

 
Validation Code: 50
Cached Online Validation Code: 0xc004c4a8
Windows Product Key: *****-*****-73CQT-WMF7J-3Q6C9
Windows Product Key Hash: KaFG+RmurcM3ZxzWyfEP9WtPUJw=
Windows Product ID: 00359-OEM-8992687-00010
Windows Product ID Type: 2
Windows License Type: OEM SLP
Windows OS version: 6.1.7601.2.00010300.1.0.003
ID: {033F2953-A229-43DB-A8DE-25E325A17BB1}(3)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Home Premium
Architecture: 0x00000009
Build lab: 7601.win7sp1_gdr.140303-2144
TTS Error: T:20140521001554762-
Validation Diagnostic: 
Resolution Status: N/A
 
Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
 
Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002
 
OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002
 
OGA Data-->
Office Status: 109 N/A
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3
 
Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed
 
File Scan Data-->
 
Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{033F2953-A229-43DB-A8DE-25E325A17BB1}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-3Q6C9</PKey><PID>00359-OEM-8992687-00010</PID><PIDType>2</PIDType><SID>S-1-5-21-2992479147-992128635-2393542908</SID><SYSTEM><Manufacturer>Hewlett-Packard</Manufacturer><Model>Presario CQ56 Notebook PC</Model></SYSTEM><BIOS><Manufacturer>Hewlett-Packard</Manufacturer><Version>F.15</Version><SMBIOSVersion major="2" minor="6"/><Date>20110407000000.000000+000</Date></BIOS><HWID>9F423207018400F8</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Mountain Standard Time(GMT-07:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>HPQOEM</OEMID><OEMTableID>SLIC-MPC</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>  
 
Spsys.log Content: U1BMRwEAAAAAAQAACAAAAG0sAAAAAAAAYWECAAAAAABqgXcfvHTPAWbXGpOihAOpMHzDmWxsjupLiZOuqaDalGYppQiG7nzXHyo71P+Qkp5jrhIudEXqdzOQ1ifb1stzrqx+w3WNaAwzkNYn29bLc66sfsN1jWgMM5DWJ9vWy3OurH7DdY1oDDOQ1ifb1stzrqx+w3WNaAwzkNYn29bLc66sfsN1jWgMM5DWJ9vWy3OurH7DdY1oDDOQ1ifb1stzrqx+w3WNaAwzkNYn29bLc66sfsN1jWgMM5DWJ9vWy3OurH7DdY1oDDOQ1ifb1stzrqx+w3WNaAwzkNYn29bLc66sfsN1jWgMM5DWJ9vWy3OurH7DdY1oDDOQ1ifb1stzrqx+w3WNaAx4dZsxs/sxaQSZh6DCEuBHRA3TKRuNPLD7Vfd0XAyrPyfasCwS5glWICiUcXyiCi4zkNYn29bLc66sfsN1jWgMM5DWJ9vWy3OurH7DdY1oDDOQ1ifb1stzrqx+w3WNaAwzkNYn29bLc66sfsN1jWgMM5DWJ9vWy3OurH7DdY1oDDOQ1ifb1stzrqx+w3WNaAwzkNYn29bLc66sfsN1jWgMM5DWJ9vWy3OurH7DdY1oDDOQ1ifb1stzrqx+w3WNaAwzkNYn29bLc66sfsN1jWgMM5DWJ9vWy3OurH7DdY1oDDOQ1ifb1stzrqx+w3WNaAwzkNYn29bLc66sfsN1jWgM
 
Licensing Data-->
Software licensing service version: 6.1.7601.17514
 
Name: Windows® 7, HomePremium edition
Description: Windows Operating System - Windows® 7, OEM_SLP channel
Activation ID: d2c04e90-c3dd-4260-b0f3-f845f5d27d64
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00359-00178-926-800010-02-1033-7601.0000-1412014
Installation ID: 020176125842623080743704056050598970597403726703891171
Partial Product Key: 3Q6C9
License Status: Notification
Notification Reason: 0xC004F200 (non-genuine).
Remaining Windows rearm count: 5
Trusted time: 5/21/2014 12:55:17 PM
 
Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: 0xC004C4A8
HealthStatus: 0x0000000000000000
Event Time Stamp: 5:21:2014 10:03
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:
 
 
HWID Data-->
HWID Hash Current: MAAAAAEAAQABAAIAAAABAAAAAwABAAEAJJT+dXhAlMGK4+CNfoJibtxAoqVri1a4
 
OEM Activation 1.0 Data-->
N/A
 
OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x20001
OEMID and OEMTableID Consistent: yes
BIOS Information: 
  ACPI Table Name OEMID Value OEMTableID Value
  APIC HPQOEM SLIC-MPC
  FACP HPQOEM SLIC-MPC
  HPET HPQOEM SLIC-MPC
  BOOT HPQOEM SLIC-MPC
  MCFG HPQOEM SLIC-MPC
  ASF! HPQOEM SLIC-MPC
  SLIC HPQOEM SLIC-MPC
  SSDT PmRef Cpu0Cst
  SSDT PmRef Cpu0Cst


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#2 TsVk!

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Posted 22 May 2014 - 01:01 AM

You're not the only one, an Microsoft has telephone support centers set up around the world to help people in your situation.

 

Follow this link here to find your nearest support center.

 

:busy:



#3 sync45

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Posted 22 May 2014 - 01:04 AM

Thanks, I think i am going to try this regcure first. I was trying to root my phone and downloaded a bunch of stuff. Then deleted it so im thinking I deleted something I shouldnt have. its not a virus I ran malware bytes in safe mode.



#4 TsVk!

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Posted 22 May 2014 - 01:06 AM

Might try a system restore first, to before the issue started... If you believed you caused it by damaging the registry.



#5 sync45

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Posted 22 May 2014 - 01:08 AM

Ya, the problem is I was cleaning my computer and deleted the restore points like a retard...



#6 sync45

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Posted 22 May 2014 - 01:13 AM

Nevermind they want me to buy it first. Not doing it



#7 TsVk!

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Posted 22 May 2014 - 01:16 AM

That's ummm... not very good. If you are feeling savvy you can try this.

 

Be aware you can completely hose your machine like this though, if you are not careful.



#8 TsVk!

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Posted 22 May 2014 - 01:17 AM

And if it is a new OEM you can order pre-activated OS install discs from your manufacturer with your serial number and machine model. :thumbup2:



#9 sync45

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Posted 22 May 2014 - 02:09 AM

What do you mean totally hose my computer? Like it won't boot anymore? I'm trying to scan it in safe mode at the moment to see if it's a virus.. but I doubt it do I'm on the phone now lol

#10 sync45

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Posted 22 May 2014 - 02:12 AM

Sooo would I just call ms and ask them for my product key out what?
It's not new

#11 sync45

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Posted 22 May 2014 - 02:13 AM

Oh and I did find an earlier restore date and it said my anti virus was not allowing it to do a restore

#12 TsVk!

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Posted 22 May 2014 - 02:25 AM

When I say hosed I mean really broke, yeah. Like re-install from disk.

 

I've never heard of anti-virus disallowing system restore before, but I guess it is possible. Seems like malware behavior though.

 

You can do a system restore from the command line in safe mode, that will get past the anti-virus issue and hopefully restore your OS integrity.

 

If this won't work I know other ways...



#13 TsVk!

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Posted 22 May 2014 - 02:28 AM

When/if you call MS you need your product key (start orb > right click my computer >properties > scroll down to the bottom) and they should be able to help you re-activate your machine...



#14 sajilv

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Posted 22 May 2014 - 08:20 AM

there is a easy way to remove windows not genuine error...

First of all you need to Open Cmd ( Command Prompt ) as an Administrator. To open it as an Administrator type cmd in start-menu and then right click on the Cmd and select "Run as Administrator"

Now Type the Command <strong>SLMGR - REARM</strong> in cmd

Press Enter and Wait For Few Seconds

Next a Message Dialog Box Will open Specifying Command Completed Successfully.

Please Restart the system for the changes to take effect and You are all done.

l should have given the link but my site is under maintenance.


Edited by hamluis, 22 May 2014 - 12:41 PM.


#15 sync45

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Posted 22 May 2014 - 12:45 PM

Ok, So i opened the command prompt as administrator and tried the command  <strong>SLMGR - REARM</strong> first, and it said invalid syntax. The next time I put just SLMGR-REARM and I got bout 4 pop- up screens that I dont know how to post on here. 

 






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